Sales and Service

Milner Appoints Andre Randle as Regional Vice President

Milner announced the promotion of Andre Randle to regional vice president. The appointment reflects Milner’s continued expansion, supported by strong sales performance and ongoing investment in regional operations. In this role, Randle will lead Milner’s sales organization across
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Major M&A: UBEO Business Services Acquires Advanced Business Equipment

UBEO Business Services, a leading national provider of business technology, is pleased to announce its acquisition of Advanced Business Equipment. For over 40 years, Advanced Business Equipment—a 2025 ENX Magazine Elite Dealer with revenue in the $5-$10 million range—has been a
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Billion Bound: Pacific Office Automation Eclipses $500M Revenue Mark

Pacific Office Automation (POA), the largest office equipment reseller and managed services provider in the nation, announced that it surpassed $500 million in annual revenue, finishing 2025 at over $507 million, marking 49 consecutive years of growth. The announcement was made
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DEX Imaging Ushers in 2026 with a Trio of Acquisitions

DEX Imaging LLC, the nation’s largest independent dealer of document imaging technology, managed print, and managed IT services, is pleased to announce the acquisitions of Golden Isles Office Equipment in South Georgia, Titan Managed Technologies in South Florida, and Laser Line
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Konica Minolta Drives Dealer Success During High Velocity Summit

Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announced the successful completion of its High Velocity Dealer Summit, a premier event to empower dealer partners with strategies, tools and insights to drive profitability and innovation in today’s fast-changing
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Cultivating Success: Industry Dealer Executives Share Thoughts on Winning

There are no guarantees in business. Given the lack of certainties, most business owners try to position themselves to experience optimal outcomes. This takes on many forms: investing in people and equipment. Adding products or services that can be introduced to current clients
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M&A Roundup: Repeat Business Systems Nabs a Pair, Ricoh Swings Deal for AV Specialist

And so it begins. We’re talking about M&A madness season. When the calendar switches to January, all of the deals that were completed in November and December are revealed to the public. Despite the general slowing of transactions in 2025, we’re off to a quick
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Road to 2026 Fortunes Paved by Trends that Made their Mark in 2025

It is the dawn of a new year. Whether 2026 offers its share of surprises, such as tariffs proved to be in 2025, or is a carbon copy of its predecessor, remains to be seen. Fortunately, the trends of the past can provide a roadmap to the future. It may not be a linear path, but it
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Winning Formulas: Dealer Product/Service Partners Outline Successful Outcomes for 2026

It’s time to replace your worn out, ink-filled 2025 desk calendar and drop a 2026 version in its place on your workstation. Look at it. You see sheets that represent months, rows that represent weeks and boxes that encapsulate days. Lines upon empty lines, just waiting for you to
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Not Getting Off that Easy: Part Four of Elite Dealer Challenges

When it comes to business challenges, we live for those requiring little to no thought. If only every issue were the equivalent of a lightbulb in need of replacement, without having to dash off a mass email or call an emergency meeting. Unfortunately, that’s not how life
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Hurricane Helene Shook Advanced Business Equipment’s Foundation, but Not its Resolve

Not many dealer challenges end up as the top story on the evening news. Unfortunately for Advanced Business Equipment (ABE) in Asheville, North Carolina, that’s precisely what happened in September of 2024. A beautiful city nestled in the bucolic Blue Ridge Mountains, Asheville
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Toshiba Town Hall Shifts from Challenges to Opportunities for the OEM and its Dealers

Larry White feels your pain. In fact, the president and CEO of Toshiba America Business Solutions shared the impact blows delivered by this year’s tariffs during a Dec. 4 Town Hall held for dealer partners and media/analysts. During the 90-minute call, White and four key Toshiba
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Marco Technologies Opens New Logistics Center to Support National Growth

Marco Technologies, a leading business technology provider, announced the opening of its new 100,000 square-foot logistics center in the Des Moines, Iowa area. The facility, which became operational in October 2025, represents a significant milestone in Marco’s strategic
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KDI’s Lisa Richards Invited to Join Intermedia’s Marketing Advisory Board

KDI Office Technology is pleased to share that Director of Marketing Lisa Richards has been invited to join the Intermedia Marketing Advisory Board — a select group of marketing leaders from across North America who collaborate on industry trends, partner programs, and the future
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Keypoint Intelligence Releases 2025 State of Customer Communications Research

Keypoint Intelligence has released its 2025 State of Customer Communications Research, a three-part research program examining how consumers, enterprises, and marketing decision-makers create, deliver, and experience customer communications as preferences shift across print,
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