Industry Rockers Bring Down the House

It’s the spring of 2025, and the nation is already in dire need of a break. We’ve been inundated with conversations about the cost of eggs but never mind our Starbucks drinks cost more than a dozen.

All this talk about the economy, inflation, tariffs, the recession-in-waiting, Elon Musk, the very rich, the ultra-poor and those stuck in the middle. Whether you consider yourself conservative or liberal, I think the common ground most of us can agree on is that it’s exhausting as hell. Please, make it all go away!

Yes, we all need a break from the racket, although maybe a different type of noise would be more pleasing. Something to make us forget all that nonsense, at least for a little while. Something that can make us stand up and shout, wave our arms furiously and sing out loud alongside thousands of other people. Maybe we need the crunching chords of an electric guitar, the eardrum-pounding rhythm of a bass and sticks pounding on toms so furiously it sounds like animals thundering across the African plains. Strobing lights bathing the audience, the heat of the crowd, the electricity pulsating through the arena. Yes, it’s time to rock and roll all nite!

Well, we’re bringing the concert to you in the form of the 2025 Difference Makers. The 66 individuals we’ve chosen to honor are all rock stars in their own right. Like a roadie or a sound board operator, they help set the stage for success in the office technology arena. It takes a team to remain harmonious, but each of these Difference Makers deserve their own solos so you can see just how instrumental they are to the success of their organizations.

And while this year’s crop of rockers includes some marquee names—stars who are already certified double platinum—there are plenty of performers who’ve entered the charts with a bullet and are working quickly to become household names. It’s not just CEOs, COOs and VPs; we have marketing professionals, product managers, technical service leaders, IT experts and delivery personnel. And if customers are ardent fans, the one thing all these Difference Makers have in common is their ability to bring those fans to their feet and cheer for an encore. These stars never disappoint.

Ladies and gentlemen, it’s time to rock. Your ticket’s been scanned, so enjoy the show!

Why Laryssa Alexander is a difference maker:

When it comes to the true catalyst of office technology innovation at ECI Software Solutions, one needs to look no further than Alexander. Her impact on product evolution is undeniable, as is the salutary effect it has on driving dealer success. Alexander touts an educational pedigree that includes the University of Missouri-Columbia and the University of Colorado Boulder and has logged 25 years of professional experience. Anointed the “woman of action” at ECI, her quick assessment of industry trends and market shifts led to strategic acquisitions that brought the industry’s top ERP, device management and mobile service management solutions under one roof. Under her guidance, these solutions transformed into modern, integrated, cloud-based offerings. Through her vision and leadership, Alexander continues to drive change and shape the industry.

“Laryssa’s unwavering belief in the future of our industry and the resilience of the dealer community is a result of the long-term relationships and personal connections she’s built with our customers. Her dedication to this industry is evident as she drives our product teams to innovate, prioritizing investment into broader integrations, advanced process automation and AI technology—ensuring today’s office equipment businesses have modern solutions that will adapt to their business growth. Her leadership has been instrumental in securing ECI’s place among the industry’s enduring leaders.”

—Lori Meyer, Vice President of Operations, ECI Software Solutions

Why David Ardies is a difference maker:

While not essential to success, having a wide perspective when it comes to goals and strategies has helped many account reps who’ve logged time selling for both dealers and OEMs. Take Ardies, for example. The Oklahoma State University product has spent more than 30 years in the office tech ecosystem, including a nine-year stretch with Oklahoma City dealer R.K. Black. His next stop was Kyocera Document Solutions America, where he spent the better part of 15 years. His current role covers channel sales for the western region, a position he assumed in 2021. Ardies also has experience in selling Ricoh and Toshiba gear as a dealer rep.

“David has such incredible experience and brings such good insight to his role. He always has a customer- and partner-first mindset that helps our organization create and manage programs and offers that will help the partners he works with. He has trust and respect from his team and partners.”

—Todd Smith, Head of Marketing, Xerox Global Partner Group

Why Ted Becker is a difference maker:

One of the driving forces behind Novatech’s Managed Office initiative, Becker’s leadership has guided several successful projects that significantly improved operational efficiencies and customer engagement. The 26-year industry veteran began his career as a field technician for GDP Technologies, a Xerox Company, and he held several managerial and VP positions, culminating with president of Novatech’s office technology division in November 2024. He’s introduced strategic initiatives that align service operations, empowering the company to deliver solutions that exceed client expectations. Becker’s unwavering commitment to excellence and deep connections with manufacturer partners have helped raise the standard in managed office solutions. Employing a collaborative approach has been a catalyst for developing strong partnerships both within the organization and with industry peers, fostering an environment where groundbreaking ideas thrive. His vision for scalable, client-focused services is instrumental in delivering solutions that empower businesses to operate smoothly and securely.

“Ted Becker’s leadership style is both inspiring and approachable, making him a pleasure to work with. His genuine enthusiasm for the industry and unwavering commitment to excellence create a positive and motivating work environment. Ted’s ability to connect with colleagues on a personal level fosters strong relationships and a sense of camaraderie. His open-door policy and willingness to listen to ideas and concerns make team members feel valued and heard. Over the past 15 years, Ted’s consistent support and mentorship helped many colleagues grow professionally and personally. His dedication to fostering a collaborative and inclusive workplace culture has made him a beloved leader at Novatech.”

—Benjamin Simms, Vice President, Novatech

“Ted is always radiating positivity, and I’m thankful to have him in my local office. He’s always open to hear you out and to hear new ideas. Ted understands the daily struggles of sales professionals and service team members alike. He does a fantastic job balancing the impact both have on one another. Whether he tells you what you want to hear or not, he’s always positive about it.”

—Brandon Milner, Major & Public Sector Account Manager, Novatech

“Ted’s integrity and professionalism set him apart, making every interaction both productive and inspiring. I’ve had the privilege of working with Ted, and his passion for driving meaningful change is evident in everything he does.”

—Siyar Tovi, Business Technology Advisor, Novatech

“Ted gets input (complaints) from the top sales reps at our company regarding daily operations, which in itself is vastly important. The real kicker is taking time to listen to the slew of wants and then qualify actual actionable needs, which is an art that somehow Ted has turned into a science and gotten desperately needed changes pushed through.”

—Daniel Sheppard, Major Account Consultant, Novatech

“As his son, I’ve known him my entire life. There wasn’t a single instance I could think of when he would put off work or a weekend when he wasn’t working on something in the house or helping out a friend or family member. He’s the busiest guy I know and the smartest guy I know. I’m honored to even be writing something like this about him. I can’t think of anyone who deserves this more than he does. I’m proud to be his son, and I’m proud to see firsthand his care for his coworkers and customers.”

—Colin Becker, Installation Technician, Novatech

“Ted has a brilliant mind and knows the office technology business from sales to service and finance, etc. He has a down-to-earth personality that puts everyone at ease and can work effectively with employees at all levels. Our employees respect Ted as he respects them.”

—Shelly Jacob, HR Generalist, Novatech

“Ted has the ability to instill confidence in his teams, creating new leaders and moving others forward to fulfill their own potential within Novatech. Ted follows through in mission and is diligent to see that those under his management are consistently on task and successful with making the whole organization more effective and efficient in day-to-day operations. I’m low in the ranks of our company, and yet Ted has always managed to make me feel like a crucial ingredient in Novatech’s success.”

—Rob Arrouet, Client Onboarding Specialist, Novatech

“What stands out most about Ted is his ability to stay calm under pressure, making well-informed, strategic decisions even in the face of challenges. His guidance has not only driven Novatech’s growth but has also helped shape my own professional development.”

—Tavares Wilson, Director of Operations, Novatech

Why Mark Bowen is a difference maker:

A little flair and personality go a long way toward success in business, and Bowen is a prime example. Then again, the solutions sales and IT guru has been plying his craft with Copiers Northwest for more than 27 years, so he’s also developed a complete knowledge base. As head of the dealer’s integrated solutions group, he has an ability to help sales reps close deals on the strength of his disarming charm and extensive product knowledge. Customers enjoy working with him because he asks great questions, and can explain everything so it makes sense to them. Bowen is also good at visually illustrating explanations, ensuring customers fully understand any benefits. He’s credited with being one of the best analysts for uniFLOW and PaperCut. Bowen studied computer science at Lake Washington Institute of Technology.

“During his 28 years with Copiers Northwest, Mark has been a key player on the service side of the business. He began working at the Olympia branch performing set-up duties and assisting with trouble shooting. As someone who’s always been a self-starter, he turned his attention to computers and the internet when it was still in its infancy. Mark was instrumental in helping Copiers Northwest navigate the digital age both internally and externally. He established connectivity between the multiple Copiers Northwest branches and was responsible for helping them conduct business online. He found his true calling when he transitioned to the company’s ISG division and began helping sales reps with workflow and support solutions. In that role, he also helped with the post-sale installation. Customers enjoy working with him because he’s at the same level as information technology (IT) professionals, and for those who don’t have IT experience, he can simplify everything. When not at work, he calls himself an avid do-it-yourselfer working on various projects around his home.”

—Ian Crockett, President, ICE Advertising

Why Laura Bray is a difference maker:

Bray is an example of a feel-good story and tireless warrior who over time becomes a personification of all that’s good about a dealership—in this case, NBM Inc. She’s the first person to show up at the office in the morning, busy calculating sales from the previous day. An email from Bray awaits each team member daily, and hers is the first face they see upon arrival. She’s very hands-on, willing to help out in the warehouse or assist a dispatcher with a client issue. Whether its logistics, procurement, customer service, administration or any other aspect, Bray embodies the definition of a VP of operations. She’s logged 38 years with the company, having joined NBM as a supply clerk upon graduating from Nichols College. Bray’s business acumen, work ethic, industry knowledge and commitment to NBM time and again validates her ascension, and she remains pivotal to the success of the dealership.

“Laura Bray is vice president of NBM, but to all of us at the company, she IS NBM. Her institutional knowledge of the company and the office equipment industry is second to none. Laura’s strategic business decisions and discipline have directly defined NBM’s success over its 40-year history. She leads by example; the first one to work, the first one to jump in and help an employee, the first one to pitch in where needed. Her intelligence, historical company knowledge, understanding of people and processes, work ethic and deep understanding of the office equipment industry make her an invaluable leader in our company and throughout the industry. I’m honored to work alongside Laura and grateful for her loyalty and mentorship to me and others in the company.”

—Amie Geary, Vice President of IT & Administration, NBM Inc.

Why Mark Brown is a difference maker:

Baseball blood has long coursed through the veins of Brown, who was a shortstop and pitcher during his playing days. He then turned to coaching for a youth organization called Koa Sports, during which time he learned a new pitch, so to speak, and eventually launched his career with Nauticon as an operations coordinator. The gig entailed a little bit of everything, including answering overflow calls, starting tickets, procuring hardware and sending invoices. That proved to be effective in grooming him for his current role as service delivery manager. Brown has a reputation for keeping cool under pressure, buoyed by his positive attitude and exemplary customer service skills. As the division grew and technology trends and customer needs evolved, he implemented new roles, processes and tools to meet those customer needs and facilitate team growth and scalability.

“Mark is one of the most positive, genuine, hard-working people I’ve had the pleasure of working with. He takes our Service First motto to a whole new level and is always willing to go the extra mile to help a customer or another team member.”

—Lauren Kain, COO, Nauticon Office Solutions

Why Steve Bruno is a difference maker:

Driving innovation and enhancing operational efficiencies has long been a strength for Bruno, who has more than 10 years of experience in the office technology sector. During his time with Repeat Business Systems, he’s helped develop and guide a young customer care team that is a model for the industry. Bruno’s also played a pivotal role in the dealership’s acquisition of 10 companies in the past 12 years. The holder of a degree in accounting and finance from Siena College, Bruno’s tenure as chief financial officer has been marked by impressive financial performance, significant revenue growth and improved profitability. He’s dedicated to transforming traditional workflows into streamlined, technology-driven processes, and his adept understanding of market trends and company needs has enabled him to implement solutions that boost productivity and reduce costs. Continuous learning through industry conferences and workshops underscores his commitment to professional development.

“While raising a young family and working on his several rental properties, Steve continually balances his work and personal life. Taking on projects is never an issue for him. The company looks to Steve for guidance when developing a policy or pivoting to a new market trend.”

—David Lynch, COO, Repeat Business Systems

Why Clark Bugg is a difference maker:

Few executives are as closely associated with a company to the extent of Clark Bugg and his connection with Lexmark. Like bourbon and horses, he conjures the image of all that Kentucky embodies: mild mannered, easy going and endlessly friendly. Plus, he’s always seeking ways to bolster the success rate of the company’s dealer partners. In fact, his relationship-building skills and business acumen were instrumental in the creation of the Lexmark Business Solutions Dealer (BSD) Program. A 26-year veteran of the company, Bugg was appointed vice president of North America business channels in 2024, where he oversees channel sales, distribution and program operations across the region. An early pioneer of Lexmark’s copier business, he played a key role in hiring and shaping a culture of top performers who elevated the Lexmark channel business to new heights. His enthusiasm is infectious, and his ability to relate with dealers is second to none. Bugg holds a Bachelor of Science degree in business administration and Communication Arts from the University of the Cumberlands.

“While serving on the Dealer Council with him and other management teammates from Lexmark, Clark would always start with some crazy, funny story or saying to put everyone at ease. He always said, ‘We don’t take ourselves seriously, but we take what we do very seriously.’ It proves you can be in this industry and have fun while helping clients reach their objectives.”

—Sam Stone, President, Stone’s Office Equipment

Why Emily Carapella is a difference maker:

Want to know the true value of sales professionals? Ask them about the interesting vacations they’ve enjoyed as members of their companies’ president’s clubs. In the case of Carapella, that would be 11 times in her 17 years with Distribution Management (DM). She flashes passion and tenacity in her client interactions and has consistently demonstrated a strong ability to drive positive outcomes for both her customers and DM. Her forte is solidifying lasting relationships and inspiring her colleagues, which has driven her rise through the ranks from strategic account manager to regional sales manager and, most recently, director of regional sales. Carapella’s a product of the University of Missouri-Columbia with a Bachelor of Science in business administration. While there, she joined the Delta Sigma Pi professional business fraternity.

“I’ve had the pleasure of working with Emily for several years. Her dedication to excellence in business and customer service shines in creating mutually beneficial, lasting partnerships between distributor and reseller. Through constant pursuit of knowledge, commitment to providing outstanding service and dedication to leadership, Emily has continuously excelled in her career. She’s a credit to our industry and is truly a difference maker.”

—Garrett White, Director of Supply Chain Management & Distribution, Systel Business Equipment

Why John Christino is a difference maker:

One of the greatest benefits of completing an acquisition is the onboarding of some highly skilled and competent team players. GoodSuite found that to be the case when it acquired Select Business Systems four years ago, as Christino continues to pay dividends. In fact, he played a considerable role during the acquisition process and was a valued resource in every aspect, from service to sales, and was an expert in GoodSuite’s ERP and CRM systems. The company sees Christino as something of a unicorn, blessed with leadership skills while also fluent as an analytical “savant” who sees the big picture as a marketing or financial expert. He took the helm as sales operations manager at the outset of his GoodSuite tenure, then became the admin for the company’s Agent Dealer CRM. Christino was elevated to vice president of marketing operations in early 2024, and he’s had an impact on the year-over-year increase in marketing-sourced revenue.

“John is one of the best communicators in the company. He’ll answer emails and Teams messages from anywhere at any time. This includes replying from the gym, the hiking trails in Yosemite or in front of the barbecue grill. John has become one of my most trusted advisors and not just because he never delays responding. He’ll always give me the honest answer and doesn’t try to sugarcoat the response.”

—Dan Strull, CEO, GoodSuite

Why Melissa Confalone is a difference maker:

From account manager to president, Confalone’s impressive rise to the top of Fraser’s executive ranks coincides with her ascension in becoming one of the industry’s most successful female sales professionals. A mentor to women in sales throughout the industry, she’s been a significant catalyst to achieving record year-over-year revenue growth, which triggered her elevation from vice president of sales. Her deep understanding of the business technology industry and her strategic vision have been instrumental in driving the company’s success. The holder of a marketing degree from Susquehanna University, Confalone is committed to the organization’s cornerstone goal of achieving 50% revenue growth over the next five years. She’s been named to the Power 100 by Lehigh Valley Business four years in a row.

“She’s a true leader in office technology. When I was a newbie to the industry, Melissa took me under her wing and helped me understand how the business functions and how the sales process works. Once I understood these aspects, she allowed me to implement robust marketing plans to help the business grow. Seeing how industry leaders look to Melissa and Fraser for leadership and guidance truly exemplifies the respect she’s earned from her colleagues. Being a woman in a heavily male industry inspires many women in our business to strive to become leaders in their companies.”

—Heather Trone, Director of Marketing, Fraser Advanced Information Systems

Why Erik Crane is a difference maker:

The elements that have made Crane an effective executive echo the ideals of a Difference Maker—mentor, leader, visionary, selfless and integrity. Cultivating success for partners and team members is a top priority; his ability to inspire those around him is born of expertise and a desire to see others thrive. As a mentor, Crane bolsters team members by providing tools, insights and confidence they need to seize opportunities and become successful. A product of Kansas State University, he’s devoted years to mentoring individuals and steering teams to exceed expectations, ensuring both client success and company growth. Crane’s compassion extends to the communities CPI Technologies serves. He continues to inspire innovation, forge lasting relationships and uplift everyone around him.

“Erik is more than a CEO—he’s a catalyst for growth and success. His leadership isn’t about titles or power; it’s about people. Erik has an uncanny ability to see potential in others before they even see it in themselves, and he invests in that potential with everything he’s got. As a mentor, he’s challenged me, guided me and ultimately shaped me into a stronger business leader. He leads with integrity, lifts others up without hesitation and somehow makes even the toughest challenges feel like opportunities. Working for Erik isn’t just a job—it’s an education in leadership, perseverance and selflessness. He doesn’t just build a business; he builds people. And that’s what makes him a true difference maker.”

—Josh Glover, Director of Technology Solutions, CPI Technologies

Why Richie Creech is a difference maker:

There are industry stalwarts who make a difference through their leadership, knowledge, skill and ability to bring out the best in people. There are others whose greatness can be measured by performance metrics. Then there are people such as Creech who can check both boxes. With more than 25 years logged at CopyPro, he’s thrived at every post he’s held along the way: field tech, production specialist, supervisor and now director of service. In his current role, Creech has enabled the dealer to substantially bolster its performance: first call effectiveness (FCE) has spiked to between 75% and 80%. That’s a significant jump from just five years ago when CopyPro’s FCE stood at 39%. Creech is quick to credit his service team for the remarkable improvement. Like any good sports coach, his objective is to help the team realize its potential by putting them in the best possible position to succeed.

“Richie is an exemplary employee and leader. His unwavering dedication and determination set the standard for excellence. He gives 110% every day, always focusing on the outstanding performance of himself and his team. Richie continually looks for ways to improve processes and procedures. His commitment to delivering exceptional service truly inspires us all.”

—Debra Dennis, Vice President of Support Services, CopyPro Inc.

Why Rick Davis is a difference maker:

The unofficial dean of quality assurance, Davis has worked in that realm for decades, including the last 21-plus years at Digitech Systems. His diligence in ensuring product stability and consistency has made him indispensable to both the development team and the broader organization. When new features or major releases need validation, Davis offers an energy and can-do presence to a high-pressure environment, consistently saving projects from potential missteps before they reach customers. He’s known for combining deep technical expertise with a supportive leadership presence. Whether collaborating on cross-functional teams or mentoring new QA staff, Davis has a way of turning everyday problems into opportunities for process improvement. During his tenure, Digitech Systems’ QA team has refined workflows and implemented testing protocols that make reliability a hallmark of the company’s products. A graduate of the University of Central Florida, he’s also served as operations director for SandCherry and Rhythms NetConnections.

“Rick has earned deep respect at Digitech Systems for his blend of practical problem solving and genuine care for colleagues. He balances the demands of rigorous product testing with the creativity needed to keep quality assurance evolving. Few individuals can maintain such high standards for over 20 years, but Rick’s work ethic and attention to detail never waver. Beyond his technical contributions, he shows tremendous patience when guiding teammates through testing protocols and unexpected challenges. He’s a mentor who takes time to explain why a process matters rather than simply handing down directives. Whenever projects hit roadblocks, Rick’s analysis and encouragement shift the atmosphere to constructive action. Put simply, his leadership, talent and consistency make everyone around him strive for better results.”

—HK Bain, CEO, Digitech Systems

Why Mildret Delgadillo is a difference maker:

Pulse Technology CEO Chip Miceli has been around the industry for quite a while and knows quality when he sees it. Thus, when he says someone is the best at something, it carries more than a little gravitas. That’s the case for Delgadillo, whom Miceli called “one of the best administrative managers we’ve ever had.” In her nearly 10 years with Pulse Technology, she’s tended to a range of duties from accounts receivable to leasing sales admin to her current managerial post. She’s demonstrated the ability to stay on top of the dealer’s ERP system and always finds time to help others, whether they need clarification or want to learn more. Delgadillo has a passion for learning new things and sharing her knowledge with fellow team members.

“Mildred also manages all our leasing matters with GreatAmerica and Wells Fargo. She always goes the extra mile to assist customers with their leases.”

—Chip Miceli, CEO, Pulse Technology

Why Joseph Dellaposta is a difference maker:

One-third of the ownership team at the heart of Doing Better Business (alongside sisters Debra and Beth), Dellaposta has played a significant role in the company’s growth in his 25-plus year career. He made a significant impact early on by expanding and developing a new territory, an experience he leveraged in enabling the dealership to grow via acquisition. Armed with a Bachelor of Science degree in business management from the University of Maryland and an MBA from Frostburg State University, Dellaposta continues to spark Doing Better Business via both M&A and organic growth. Before joining the dealership, he served as territory manager for Baxter International and Ansell. Dellaposta’s also given back to the industry through organizations such as the Ricoh National Dealer Council and the Business Technology Association, along with peer bodies Pros Elite and Select Dealer Group.

“Joe is very creative and an out-of-the-box thinker. His insight into building compensation plans and incentive programs has been integral to our growth.”

—Debra Dellaposta, President and CEO, Doing Better Business

Why Tracy Dierolf is a difference maker:

Versatility has always been a valued commodity for any dealership (or business in general, for that matter). That’s why Dierolf’s transition to special projects manager truly accentuates her value as a “Swiss army knife.” A graduate of Shippensburg University with a BSBA in Accounting, there are few aspects of Edwards Business Systems (EBS) that she hasn’t positively impacted. Blessed with an encyclopedic knowledge of financial operations, Dierolf has masterfully leveraged that expertise to streamline processes and implement automation. As billing manager, she fostered efficiency by developing repeatable processes while maintaining the flexibility necessary to adapt to evolving client needs. As special projects manager, she spearheaded the implementation of the Salesforce CRM as well as ConnectWise for managed IT and billing integration, which has buoyed processes for both the sales and billing teams. Dierolf has truly found a home at EBS.

“Tracy has worn many hats during her time at Edwards, always stepping up with enthusiasm and a can-do attitude. She approaches every challenge as an opportunity to learn and improve, never backing down from complex projects or new responsibilities. Her adaptability and forward-thinking mindset have been instrumental in driving positive change across the organization.”

—Dave Reis, Operational Manager, Edwards Business Systems

“Tracy is a force of nature when it comes to driving organizational efficiency and innovation. Her deep industry knowledge and process-driven mindset have transformed the way we operate, particularly in financial management, billing and automation. Tracy ensures every project is executed with precision and a clear path to adoption. Beyond her technical expertise, she leads with collaboration and service, ensuring the solutions she builds are not only effective but embraced across the company. Her ability to see the big picture while solving complex challenges makes her an invaluable asset to our team. Tracy doesn’t just manage projects—she transforms them into lasting improvements that elevate our entire organization.”

—Monica Wilmore, Regional Vice President, Virginia Business Systems

Why Elizabeth Ragusa Doiron is a difference maker:

Doiron’s initial foray into the family business came as an administrative assistant shortly after graduating high school, then began in earnest upon graduating from Louisiana State University with a marketing degree. She’s now tasked with expanding Applied Business Concepts’ (ABC) sales support department into a marketing department supporting three branches. Doiron’s sales administration expertise, in tandem with her relentless hard work and determination, provided a boost to ABC. She also has oversight of the dealer’s social presence, plans sales incentive events and collaborates with other department heads while creating a sustainable work environment. Doiron is also treasurer for the Independent Copier Dealer Alliance (ICDA) peer group.

“Elizabeth consistently demonstrates excellent work ethic and organizational skills and an ability to handle complex tasks with great attention to detail. Her work performance has exceeded expectations, and she’s consistently contributed to the success of our sales team and Applied Business Concepts. Elizabeth displays an exceptional ability to manage competing priorities and deadlines. Her organizational skills are top-notch, as evidenced by her ability to juggle multiple tasks without compromising the quality of work. Elizabeth plays a key role in streamlining office operations and improving workflow efficiency.

“Elizabeth has taken on additional responsibilities beyond her role, demonstrating natural leadership abilities. She’s stepped up to assist with training new team members, managing complex projects and coordinating office-wide tasks. Her ability to lead by example, offer guidance to others and manage responsibilities effectively indicates that she’s ready for more leadership duties. She’s proven to be an invaluable member of our team, and we’re confident that she’ll continue to grow professionally, providing Applied Business Concepts with future successes and company growth.”

—Jeff Ragusa, President, Applied Business Concepts

Why Hayden Free is a difference maker:

It was a short ride from sales intern to growing new branches in Midland and Abeline to better serve the West Texas region, but Free has always been a quick study. The Abilene Christian University product joined DOCUmation in 2016, not long after securing a bachelor’s degree in business marketing. When the satellite office in his hometown of Midland opened, Free helped transition it from primarily a managed print services provider into a full-fledged MSP with comprehensive managed IT solutions. Under Free’s deft guidance, the division has grown organically into a multimillion-dollar performer, serving the needs of clients in the Odessa, Abilene, Lubbock and Alpine areas as well. Driven by character, integrity and passion, he’s focused on going the extra mile for clients and leveraging the skills of team members.

“Hayden’s leadership goes far beyond the office walls. He has a way of making people feel valued, inspired and motivated, blending professionalism with humor and approachability. His outlook carries into every aspect of life, making a true impact on his team and peers. He makes smart decisions quickly, and his strong instincts show in his results. DOCUmation is proud to have him lead our growing team.”

—Liz Morris, Senior Director of Marketing, DOCUmation

Why Joe Goodreau is a difference maker:

The best route to creating an established and respected industry consulting firm is to have logged many years working in the trenches, and Goodreau has that box checked off. Prior to founding Goodreau Performance Group—which specializes in management and leadership development programs tailored for businesses in the office technology sector—he served as vice president and CIO for SymQuest, a Vermont-based office technology dealership. Goodreau offers a track record of driving operational excellence and leading high-performing teams, partnering with organizations to strengthen leadership pipelines, develop managers and build resilient, results-driven cultures. His strategic approach helps companies navigate industry challenges, improve performance and position their teams for sustainable growth. In addition to his corporate work, Goodreau is a certified mental performance coach, bringing mindset and resilience training to leaders seeking a competitive edge in today’s evolving market.

“For over 15 years, we’ve embraced Mike Riordan’s Building a Quality Team principles as the foundation of our success. They’re engrained in our company culture. Joe not only upholds these core values but also enriches them with fresh ideas and innovative content. A true collaborator, he’s always accessible and deeply invested in the businesses he partners with, ensuring their growth and success.”

—Lauren Hanna, Division President, Blue Technologies Smart Solutions

Why Adam W. Gregory is a difference maker:

Gregory’s leadership is felt beyond the walls of the dealership he founded, Advanced Business Solutions (ABS). He’s the national president of the Business Technology Association, where he’s working to align with dealer and vendor needs. A past president of BTA Southeast as well, Gregory serves on the Xerox National Dealer Council and has helped the OEM drive more dealer-focused ideas and programs for the community. The U.S. Navy veteran launched ABS in 2004 and turned it into a true family-run organization (wife Melissa is operations manager and three children work there as well). Prior to ABS, Gregory worked in sales for nearly five years at Atlanta Office Machines. He has an associate degree from Bevill State Community College, where he also played shooting guard on the men’s basketball team.

“Adam’s leadership is not just valuable to his business, but to the dealer channel as a whole. His role as the new BTA president will bring new and exciting ideas to the dealer community. His knowledge of our industry is beyond measure. In addition to his business- and channel-driven focus, he treats people with respect and integrity, which leads to partnerships and friendships that become invaluable with manufacturers and dealers throughout the country. He’s a proven leader.”

—Richard Schaublin, Vice President Xerox Dealer Program, Xerox Corp.

Why Ty Grigsby is a difference maker:

There’s little doubt that Grigsby wears many hats: mentor, motivator, integrator and disseminator of some of the loudest-groaning dad jokes. President of Fisher’s Technology since 2022, he previously served as controller, mastering the company’s financial and operational DNA. Dubbed a data and analysis wizard, Grigsby is credited with translating complex data into real-world decisions. A problem-solver at heart, he’s not afraid to dive into projects with aplomb. He embraces the team concept, believing that exceptional customer experiences stem from cultivating a motivated and inspired unit. Under Grigsby’s watch, Fisher’s Technology has pulled off multiple acquisitions, increased profitability and registered 114% revenue growth. He holds a bachelor’s degree from The College of Idaho and secured an MBA from Northwest Nazarene University. Before landing at Fisher’s, Grigsby navigated various treasury roles with Micron Technology.

“Ty Grigsby is the perfect president, dedicated to executing our vision and driving Fisher’s growth. Ty truly embodies Fisher’s culture and values—someone highly organized and process-driven, an exceptional communicator and a leader who inspires and energizes those around them. Most importantly, Ty brings passion and FUN to the workplace every day. Ty Grigsby hits every mark as Fisher’s president and leader.”

—Chris Taylor, Visionary and CEO, Fisher’s Technology

Why Moody Hamdan is a difference maker:

There are many high-performing dealerships in the industry that trace their humble beginnings to the garage of the founder’s home. Hamdan is one of the executives who can stake that claim, having hung his independent shingle as AD Solutions in 2007 with wife Lynda Lizarazo. It didn’t take long for the dealership to swell into a thriving, multi-location business, and a great deal of credit can be attributed to his strategic vision and growth initiatives, including acquisitions. The company’s growth-addled performance has earned it a pair of appearances on the Inc. 5000 list. Hamdan serves as vice chair of the Sharp Dealer Council, collaborating with industry leaders to drive innovation and best practices within the dealer community. He was among the early AI adopters for optimizing sales, customer service and workflows, and he also champions company culture, employee development and community impact.

“Moody is the kind of leader who not only drives business success but also inspires those around him to push beyond their limits. His strategic mindset, coupled with an unwavering commitment to innovation, has transformed the company from a home-based startup into a major industry player. Moody’s ability to foster meaningful relationships—whether with employees, clients or industry partners—is one of his greatest strengths. He approaches every challenge with a solutions-oriented mindset and a level of enthusiasm that’s truly infectious.

“Beyond his sharp business acumen, Moody is deeply invested in his team’s growth, ensuring everyone he works with feels valued and empowered. As vice chair of the Sharp Dealer Council, he actively contributes to shaping the industry’s future, advocating for collaboration and progress. Having worked with Moody for nearly 10 years, I can confidently say that his hard work, vision and leadership set him apart. His passion for the business is undeniable, and his impact on both his company and the industry at large makes him truly deserving of recognition.”

—Daphne Montalvo, HR Manager, AD Solutions

Why Clarence Johnson is a difference maker:

The longest-serving employee at MTS Office Systems, Johnson has logged 25 years with the firm. As his career developed, he became a master service technician for Toshiba and Lexmark equipment. That paved the way to Johnson quarterbacking a crew of seven service personnel in addition to being the dealer’s go-to technician. Blessed with a can-do attitude, he also takes pride in being a consistent performer. A graduate of Tri-County Technical College with an Associate Degree in industrial electronics, Johnson’s also in charge of managing MTS Office Systems’ service dispatch board and maintaining the company’s warehouse and inventory. Under the guidance of Johnson, a number of techs became experts in their own right. He’s developed close relationships with many of the dealer’s long-term clients, and they’re confident in his ability to address their needs.

“Clarence has a steadiness about him that’s felt throughout our organization. From the day I joined the MTS team, he’s done whatever it takes to take care of clients and his teammates. He juggles multiple roles with ease—from dispatching technicians and ordering and maintaining inventory to setting up outgoing devices. He’s also a member of our weekly leadership council meeting to help make key decisions that shape our organization. In my 15-plus years in the industry, there’s nobody I respect and trust more than Clarence.”

—Mason Smith, President, MTS Office Systems

Why Suzanne Kaucic is a difference maker:

For more than 10 years, Kaucic has represented product lines in the imaging space as a key cog in the product management team at Distribution Management. A brand driver for DM, she’s demonstrated her leadership abilities in multiple aspects of the business, such as onboarding key vendors and product lines, achieving market share growth and piloting new vendor programs and reseller service offerings. A 13-year veteran of the company, Kaucic was promoted to director of product management earlier this year, where she will continue to facilitate DM vendor relationships. The holder of an MBA from Webster University who attained her bachelor’s degree in business administration, marketing and management from the University of Missouri-Saint Louis, Kaucic previously served in the mobile communications industry.

“Suzanne has been a true difference maker in our partnership with DM, balancing strong advocacy for our brand with the tenacity and critical thinking needed to drive meaningful improvements. Her attention to detail and deep understanding of both sales and product merchandising have made her an invaluable conduit between our teams. Whether it’s refining processes, optimizing workflows or bridging the gap between sales and merchandising, she makes things happen. Her recent promotion is well deserved, and I have no doubt she’ll continue to make a big impact in the channel.”

—Michelle Hartman, Senior Director of Sales, Brother USA

Why Rich Lampshire is a difference maker:

Half of the one-two ownership punch that includes past Difference Maker Joshua Wickstrom, Lampshire has been carving out a name for himself as an entrepreneur in the Greater Denver market. Backed by more than 25 years of experience in the office technology theater, the University of Colorado Boulder product (kinesiology and applied physiology) debuted as a territory manager for Finzer Imaging Systems in 2001. He then spent the better part of 13 years with Aspen Laser and Technologies before taking a sales and marketing role with SinglePoint Technology, where he became an owner. Along the way, Lampshire worked extensively with Xerox, Ricoh, Sharp, Kyocera and Canon products. In addition to his stake in Sharp Business Innovations, he’s also an owner of Journal Office Supply and Great Copier Service.

“Rich is always willing to go above and beyond to help his clients. From proofs of concept to onsite demos, he knows how to work with them. Rich continues to educate himself in new software products and stays on the cutting edge.”

—Joshua Wickstrom, Owner, Sharp Business Innovations

Why Mike Lepper is a difference maker:

The future of Impact Networking has arrived, and in a sense, it’s been underway for quite some time. Lepper has the unenviable task of following in the footsteps of former CEO Frank Cucco, but his pedigree suggests he’s the heir apparent to the throne. In nearly 15 years with Impact Networking, he’s collected a slew of honors that foreshadowed his ascension, from Sales Rep of the Year to GM of the Year. But the true barometer lies in Lepper’s ability to drive results while maximizing the talents of his teams. Blessed with an unmatched ability to execute, he sees all angles, makes decisive calls and ensures follow-through at every level. Lepper’s relentless focus on his people, coaching, developing and holding them to the highest standard has created some of the most successful teams at Impact. His years of being accountable to Impact’s customers has sharpened his instincts in all aspects needed to run a company. The dealership is confident he possesses the vision, discipline and leadership to further its growth trajectory. Lepper is a graduate of Northern Illinois University, where he lettered in football and track.

“There are people who work hard, and then there’s Mike Lepper; someone who outworks, outthinks and outexecutes anyone. He started entry level at Impact and dominated every role, earning every promotion. He builds winning teams, listens to all sides, makes decisions and owns them. Mike is level-headed, never rattled and has unmatched ethics, business sense and execution. His years of being in sales give him an instinct for people. He can read anyone in minutes. Beyond business, he’s become family. Our families vacation together, and I’ve seen firsthand that the same qualities that make him a great leader make him an even better person. Impact is in the best hands possible. In 15 years, going from entry-level sales to CEO is no small feat.”

—Frank DeGeorge, CTO, Impact Networking

Why Rasmus Lukunka is a difference maker:

Blessed with a focused drive and goal-oriented mindset, Lukunka needed just three years to advance from account manager to regional sales manager at Distribution Management. Now a 12-year veteran of the distributor, he’s known for his attention to detail and excels at identifying new opportunities that can add value to customer relationships. At the outset of this year, Lukunka was promoted to director of regional sales. He’s a graduate of Missouri Southern State University, where he garnered a BSBA in international business, and he added a Master of Science from Friends University. He’s consistently passionate and dedicated to empowering his sales team to achieve their goals while consistently exceeding customer expectations.

“Rasmus is a remarkable individual whose impact is far-reaching. With a devoted passion for the customer, Rasmus has shown time and time again that he’s not just about words but about action that truly makes a difference in our business. He doesn’t shy away from challenges but embraces them with a problem-solving mindset, and he has the drive to bring about positive outcomes that are not only practical but rooted in empathy and understanding of the needs of those around him. Knowing that Rasmus has our back gives us peace of mind, allowing us to focus fully on what truly matters.”

—Jonathan Fiala, President, Next Day Plus

Why Mark Marturano is a difference maker:

For nearly half a century, Marturano has established himself as one of the foremost authorities on service, and for 25 years he’s quarterbacked LDI Connect’s support services—all techs, aftermarket reps, customer service team and system engineering group—across all disciplines. In his role, he helps coordinate the dealer’s service activities, training and interterritorial support with a large network of manufacturers and dealers nationwide. But his sphere of influence extends well beyond the walls of LDI and his ownership stake. Marturano shares his industry wisdom via focus groups, manufacturer committees and dealer peer organizations including the CDA, CDR and BTA. His ability to communicate and collaborate with service professionals is legendary, casting him as something of a unicorn among the executive vice president set.

“Mark is an innovator, carefully architecting the programs and processes that are delivered to our customer base on a daily basis. This includes establishing contract pricing, setting client expectations, analyzing key business metrics and developing initiatives in areas such as predictive performance. Mark is keenly focused on client satisfaction and client retention, never shying away from a difficult conversation internally or externally. LDI Connect is fortunate to have Mark as a key part and partner in our organization, and he’s a great candidate for this recognition.”

—Brian Gertler, Senior Vice President and Partner, LDI Connect

Why Peter Massaro is a difference maker:

It’s taken just three short years for Massaro to carve a deep and meaningful impression at Milner. He’s orchestrated a sweeping transformation of Milner’s internal operations, establishing a solid framework for exponential growth and setting new industry benchmarks. Employees are drawn to Massaro’s leadership style, which fosters a collaborative environment where employees feel empowered to innovate and embrace change. He came to Milner following a 25-year career with Flo-Tech (part of the Flex Technology Group family), where he served a critical role in operations and toner cartridge manufacturing. An innovator with more than 15 patents, Massaro has the distinction of being among the earliest of operations professionals to sell managed print services. Since joining Milner, this U.S. Navy veteran’s dedication and strategic vision have yielded far-reaching results, positioning the company to scale effectively while maintaining its long-held reputation for quality. Under Massaro’s guidance, Milner integrated advanced processes, refined service offerings and cultivated a culture that thrives on accountability and excellence.

“I’ve had the privilege of seeing Peter’s unwavering commitment and forward-thinking leadership first hand. He’s not only a trusted colleague, but also a longtime friend who I consider a brother. His dedication to our team and to the success of Milner truly sets him apart as a difference maker.”

—Anthony DelGrosso, Regional Vice President and GM, Milner

“Pete Massaro embodies everything ‘Milner 2.0’ represents: he has a forward-thinking approach, a passion for both employee and customer success and an unwavering commitment to operational excellence. He’s spearheaded a major operational system upgrade and productivity processes, and he’s also introduced an innovative employee development program with clear career paths that have energized our entire organization. His transformational leadership style continues to inspire everyone at Milner to reach higher, serve better and envision what’s next.”

—Tom McMahon, President, Milner

Why Ivan Mayorga is a difference maker:

When he was hired by Image 2000 in 2015, Mayorga had zero insight into the office technology dealer world. In the 10 years that followed, he would do a 180-degree turn and become an MVP for the dealer as a setup technician. Mayorga began his tenure as a shipper, transitioned to delivery driver and later worked in the warehouse tending to multiple duties. In the fall of 2018, he reluctantly agreed to become a technician. Mayorga may have lacked confidence at the time, but that didn’t last as he proved to be a quick study. Despite some trying times and personal losses, he continues to perform at the highest level.

“Ivan’s role as a setup technician is crucial to our operations. Despite the lack of formal training, he’s mastered on-the-job learning, ensuring that each copier is meticulously assembled and functions flawlessly. Proper initial setup is vital; any errors can lead to numerous issues over the device’s lifespan. Ivan’s dedication and perfectionism guarantee that our equipment operates at peak performance from the outset. Even while facing significant personal challenges, Ivan consistently upholds the highest standards in his work, making him an invaluable asset to our team.”

—Joe Blatchford, CEO, Image 2000

Why Doug McDaniel is a difference maker:

In easily one of the industry’s most impressive—and highly unlikely—second acts, McDaniel turned in his technician tools in favor of a sales territory and quickly took to his new calling. One of this year’s senior-most Difference Makers, he’s spent more than 40 years in the printing realm, starting as a product control specialist at commercial printing giant R.R. Donnelley before servicing office gear for ImageTec. He joined Virginia Business Systems in 2005 as a regional service manager, then shifted to document management specialist and later production specialist. McDaniel became a major account manager in 2017, and in just his second year generated more than $2 million in revenue. Now a regional sales manager, he also mentors, coaches and supports team members; one of his protégés was able to qualify for president’s club in their first year. McDaniel’s colleagues consider him the epitome of a team player.

“Doug is the kind of person who makes an immediate and lasting impact. His knowledge, experience and work ethic are undeniable, but what truly sets him apart is the way he supports and uplifts those around him. He’s not just a leader—he’s a mentor, a team player and the guy who always shows up with a positive attitude. Whether he’s helping a colleague succeed, jumping in where he’s needed or just bringing energy to the room, Doug makes a difference every single day. ”

—Monica Wilmore Regional Vice President, Virginia Business Systems

“Doug is an exceptional communicator, supportive and dedicated to his team. His energy is contagious—he has a way of bringing joy into any room he enters, and his positive attitude never runs out, no matter the situation. While Doug may be known for occasionally typing an entire email in the subject line, his incredible work ethic more than makes up for it! He’s the ultimate cheerleader for everyone around him, and that level of encouragement is truly remarkable. I’ve had the pleasure of working with Doug for over 11 years, and simply saying I appreciate him doesn’t seem like enough. Doug, you truly embody what it means to be a difference maker!”

—Tracey Ahmad, CRM Success Administrator, Virginia Business Systems

Why Kao Mei is a difference maker:

Fluency is a key element in Mei’s value proposition, whether it’s her vast knowledge of Epson America’s product portfolio or the fact that she can speak English, Portuguese, Spanish and Chinese. As a strategic growth driver with a knack for consumer and industrial marketing, Mei honed her skills in go-to-market strategies and brand management over her 20-plus years in the tech industry. She’s led product development and strategic planning at multinational corporations, focusing on B2C and B2B product lines. Her hands-on approach, competitive analysis and promotional activities have led Epson EcoTank to achieve the number-one retail printer market share in both Brazil and North America. Mei currently spearheads the Epson America Business Imaging Group, which in the past year released two new A4 color MFPs to the WorkForce Enterprise AM business print portfolio. She also leads sales training for Epson and dealer sales reps. Mei’s educational background includes a BA in Mechanical Engineering from the State University of Campinas and a BA in Social Communication from the Higher School of Advertising and Marketing, both in Brazil.

“Kao Mei is a strategic thinker with a pragmatic approach. She’s very competitive and uses every tool in the marketing toolkit to win. I have no doubt that she’ll make the right decisions for both Epson and our customers. Known for executing strategies that drive market growth, she excels at navigating different sector complexities for maximum profitability. Mei leads teams in high-stakes environments and effectively leverages diverse strengths to achieve corporate goals. Her ability to adapt products to evolving market trends ensures competitiveness, while her expertise in managing key accounts and forging major retail partnerships enhances brand reach.”

—Elliot Williams, Director of Product Marketing, Business Imaging, Epson America

Why Gabe Mendoza is a difference maker:

This diehard Houston Astros fan teams with John Sundara and Jay Ratliff to comprise Stargel Office Solutions’ top-tier delivery team. Mendoza and his cohorts boast an unwavering commitment to putting the customer first. Whether it’s going the extra mile to ensure a seamless experience, handling deliveries with precision or addressing customer needs with a positive attitude, the trio embodies the company’s values in every interaction. Mendoza’s dedication doesn’t just meet expectations—it exceeds them, leaving a lasting impression on every customer he serves.

“Gabe’s exceptional work ethic and positive attitude make a huge difference, not just in his daily responsibilities, but in creating a memorable experience for everyone involved.”

—T.J. DeBello, Vice President of Sales, Stargel Office Solutions

Why Judson Meyers is a difference maker:

As a youngster in Navy boot camp, Meyers was enamored with the sign that hung in the gymnasium where all the recruits ran. It read, “Strive for perfection to accomplish greatness,” and it struck such a chord with him that it became his personal motto. For the past 40 years, Meyers has been ceaseless in enhancing his knowledge of printing, collecting enough certifications to wallpaper his home—the mark of a perfectionist. He’s held numerous positions from technician to field service supervisor, field service manager, zone consultant (assisting sales and taking over service base from the competition), service manager and now production support manager/color specialist. He’s certified on virtually every Canon copier device and PrismaSync controllers, including the office and production lineup. Meyers is also a certified Fiery XF Professional and was trained as a G7 expert by none other than Don Hutcheson, the inventor of G7. Other certifications include Idealliance (color management professional) and Onyx (advanced color management). Equally important is his ability to translate complex issues in a way that customers can comprehend.

“Judd began his career in Southern California as a service technician and worked his way through the ranks with a focus on delivering quality products backed by quality service. He has experience with products from all the major manufacturers and over the years has gone into “engineer mode” to help them fix, enhance and reengineer products. He even convinced Weyerhaeuser to redesign their copy paper because it was causing problems with the Canon CLC. Along with playing a key role at Copiers Northwest, Judd is a motorcycle enthusiast. He used to race sport bikes and was a reserve police officer participating in motorcades for visiting dignitaries and other Seattle-area events. Judd has always enjoyed what he does, and when you combine that with his high-level certifications and commitment to helping customers improve the way they do business, he’s definitely a difference maker.”

—Ian Crockett, President, ICE Advertising

Why Paul Miceli is a difference maker:

It’s funny how an industry veteran with 25 years to his credit can create a recurring business that breathes new life into the old dealer model. As the director of Pulse Technology’s audio visual (AV) line, Miceli spun off AV into its own department, guiding his team to offer novel concepts: conference room as a service (CRaaS) and AVaaS—both loosely based on the software as a service model. The move runs counter to the longtime practice of outright replacing broken units, furnishing a recurring revenue component for the dealership. CRaaS is also paving the way for the “smart room” setup for clients, an area Miceli is keen on expanding. He studied at the Illinois Institute of Technology, holds industry certifications from Sharp, Lenovo and MSPA and notched the CompTIA MPS trademark certification.

“Paul has taken the reins of the AV department and turned it from something that was once part of our IT services into its own stand-alone department. Both our clients and our company benefit from this arrangement; it truly does make a difference for both.”

—Vince Miceli, Vice President of Technology, Pulse Technology

Why Steve Mosley is a difference maker:

In the world of financing, Mosley is a four-leaf clover, having worked in various segments that raised his acumen in operations, credit, collections and sales. Perhaps it’s a byproduct of his penchant for learning everything he can and successfully applying it to the businesses LEAF serves. That perspective aligns nicely with the years of experience he’s garnered across business cycles, not to mention a deep understanding of the marketplace. Mosley works with businesses nationwide to leverage equipment finance not only as a payment method but as a strategic resource to drive long-term growth and competitive strength. He’s not just a knowledge font for clients; he’s an indispensable extension of their own teams. Mosley holds a BSBA from East Carolina University. He previously worked for TIAA Bank and on the dealer end as a senior sales rep for CopyPro, where he was a president’s club qualifier four years in a row.

“From Steve’s first day with LEAF, we knew we had a difference maker. A voracious learner and tenacious thinker, Steve has always viewed problems as opportunities, and his infectiously positive attitude impacts not only his team but all departments within LEAF. It’s also obvious from the feedback we receive from the dealer community that Steve is a highly able and confident problem solver, one who builds authentic and deep relationships, integrates himself into his customers’ businesses and develops the kinds of precisely crafted, forward-thinking solutions office products dealers need to win more opportunities, enhance competitive strength and evolve with an always-changing marketplace.”

—Nick Capparelli, Managing Director, LEAF Commercial Capital

Why Mark Myers is a difference maker:

Having experienced sales professionals is paramount for manufacturers seeking to cultivate successful long-term relationships, and that couldn’t be truer when it comes to Myers. He’s logged nearly 40 years in the industry, including the last 18 at Sharp, where he’s currently senior director of eastern region sales. Through the years, he’s made critical connections with virtually every dealer client role, from CEO to sales managers and entry-level reps. Myers has repeatedly demonstrated his value as a leader, forward thinker and innovator. He encourages his team to collaborate internally as well as with Sharp’s partners, fostering progress across the board. Myers has assumed a coaching persona to find the right personalities to forge a harmonious and successful team. The holder of an electronics engineering degree from Columbus Technical Institute, his forward-thinking approach and ability to make challenging decisions have been instrumental in growing the Eastern Region’s dealer network and encouraging revenue growth in established dealers.

“Mark Myers is one of the good ones in our industry. He’s charismatic, straightforward and supportive. I’ve only had the opportunity to work with Mark for the last few years, but wish we could have become partners and friends much sooner.”

—Ted Becker, Division President, Novatech

Why Chris Nuiver is a difference maker:

One of the most attractive aspects of the office tech industry is that people who are seeking a change of pace and willing to put in the time can take on a new role. A good example is Nuiver, who thrived with Applied Innovation’s imaging business for 14-plus years before joining the company’s IT solutions business—a move not for the faint of heart. However, in the past four years as general manager, he’s streamlined service, sales and administrative operations within the dealer’s technology and automation segment, driving efficiency and alignment across the board. Nuiver’s visionary leadership has fueled IT growth from $5.4 million in 2021 to more than $17 million while enhancing customer satisfaction through innovative initiatives that prioritize a seamless customer experience. The Hope College graduate chairs the Copier Dealers Association’s Managed Technology Association subgroup and serves on the ConnectWise Dealer Advisory Council.

“Having witnessed Chris transform obstacles into opportunities, I can attest that his leadership goes far beyond achieving targets—it’s about fostering a culture of innovation and customer service excellence. His bold vision and relentless drive have set us on a path to dramatically grow the IT segment of our business. Chris’ ability to empower his team and elevate customer experiences truly defines what it means to be a difference maker.”

—Casey Lowery, President, Applied Innovation

Why Hannah O’Donnell is a difference maker:

On paper, O’Donnell checks off every box a company desires in a sales professional. She announced her presence with authority upon debuting with GreatAmerica in 2013 by netting its Rookie of the Year award. She’s a three-time Women of the Channel honoree (2019–2021) per CRN and captured the 2020 ChannelChanger Award from the Global Technology Industry Association (GTIA). She was named one of The Cannata Report’s 2021 People to Watch and a 2025 Global Technology Industry Association Community Member of the Year finalist. But it’s the person behind the accolades who delivers lasting value, from her servant-oriented leadership to her personable demeanor and penchant for putting her team and customers first. The University of Iowa product (with a degree in marketing and management information systems) is committed to cultivating a culture of mentorship and growth. O’Donnell has also served on the GTIA Managed Services Community Executive Council and currently serves as the chair for the GTIA North America Community, where she leads initiatives to drive innovation and collaboration within the industry.

“Hannah O’Donnell is a remarkable leader who excels at bringing people together to make informed decisions. She ensures nothing gets lost in the shuffle, always reaching out to find ways GreatAmerica can support Sharp’s growth. Her proactive approach and innovative solutions are refreshing in the finance industry. For example, during a recent project with Sharp, Hannah organized a series of meetings with all stakeholders to ensure everyone was aligned. Her ability to bring innovative ideas to the table, facilitate communication and keep the project on track was instrumental in its success. Hannah’s infectious energy and enthusiasm create a positive business environment. She encourages others to follow her lead, demonstrating accountability and ownership.

“Her ability to stand out and earn the respect of a tenured industry in a 70-year-old channel is impressive. Hannah’s dedication to efficiency and understanding of our business makes her an exceptional partner. Her proactive approach and commitment to excellence ensure our Sharp goals are prioritized. She is a positive force for our industry. We appreciate you, Hannah.”

—John Sheehan, Senior Vice President of Channel Sales, Sharp Imaging and Information Company of America

Why Dino Pagliarello is a difference maker:

When Sharp went shopping for a point person to lead its fledgling production print business, it sought out one of the industry’s heavy hitters. It would be tough to improve on the credentials of Pagliarello, who was brought on board following a long and storied career with Konica Minolta. His 20-year focus on production made him the best candidate to set up and grow Sharp’s foray into the segment. Pagliarello’s decision-making and leadership have been critical in garnering steam behind the initiative at industry trade shows as well as Sharp’s dealer roadshows earlier this year. He also watches over the team of product management professionals who oversee the lifecycle and management of the hardware and solution products on the document side of the business. Pagliarello has been working on Sharp’s Executive Experience Center in the Montvale, New Jersey, office with plans to open two other locations this year. This center shows key customers Sharp’s diverse portfolio of solutions and showcases them working together in a variety of scenarios, from the classroom to the boardroom. The Ramapo College of New Jersey graduate (bachelor’s degree in international business) looks forward to leveraging AI tools that will help dealers bolster their efficiency.

“Dino Pagliarello brings a refreshing energy to Sharp. His enthusiasm and excitement for his new role are evident. He has a strong understanding of production print and is eager to learn even more. He’s been a great addition to the Sharp team.”

—Chip Miceli, CEO, Pulse Technology

Why Donna Pelletier is a difference maker:

While it wasn’t part of her original trajectory to become a special education teacher, Pelletier seems to have found her niche during what is now a 36-year career with Konica Minolta. She’s tended to many roles, and in her current position, Pelletier assists the OEM’s sales reps by furnishing them with comprehensive information while ensuring they have all the necessary details to avoid follow-up questions. She analyzes sales data, forecasts, sets quotas for sales teams and assists dealer sales managers in crafting optimal pricing strategies. Pelletier pivots quickly to address inquiries from her team and other departments, bolstered by a strong work ethic and collaborative nature. She started her career in 1989 in dealer admin support, where she processed orders and assisted with shipping and logistics. Along the way, Pelletier handled dealer sales admin before finding her sweet spot in analyzing sales data. She’s gained extensive knowledge of inventory and product distribution through her work with dealers, handling everything from backorders to missing paperwork.

“Donna brings an incredibly positive energy and an outstanding work ethic to the company. Her deep understanding of the behind-the-scenes processes for delivering products to our customers is invaluable. During the pandemic, when the company faced supply chain issues, Donna made a challenging period much more manageable. She excels at locating products, ensuring they reach the right dealers, and always does so with a fantastic attitude. In addition to her expertise, Donna possesses unshakeable optimism, no matter how challenging, late or seemingly impossible a task may seem. She’s a team player who does whatever it takes to get the job done, assisting anyone who needs help. If a task falls outside her purview, she finds the right person to keep things moving smoothly. Donna is a problem-solver who makes a difference every day and brightens the day of everyone she encounters. Plain and simple, Donna makes the company look good!”

—Bill Corry, Regional Vice President, Dealer Sales, Konica Minolta Business Solutions

Why Richard Powers is a difference maker:

Powers boasts more than 30 years of experience in crafting IT office solutions and print management services for businesses. A leadership force majeure, he inspires team members to search for their better selves, setting an example with his positive attitude and tireless work ethic to drive successful outcomes for clients. Powers has an equally commanding presence outside the office environment, as evidenced by his tireless dedication to multiple local and national charities and non-profit organizations. Last August, his unwavering commitment to volunteer service was recognized with the President’s Lifetime Achievement Award. In lauding Powers, President Biden wrote “By sharing your time and passion, you are helping discover and deliver solutions to the challenges we face—solutions that we need now more than ever. We are living in a moment that calls for hope and light and love. Hope for our futures, light to see our way forward and love for one another. Through your service, you are providing all three.”

“TGI and iPower are thrilled to celebrate Rich’s significant accomplishment. We’re so glad to have him on our team. Rich was an integral part of developing Making A’s Pay, one of the latest programs to impact our community. This program supports students to reach their highest achievement in academics and personal conduct. Students are paid $10 for each A on their report card for each grading period along with $100 for a good conduct report. If they have more than 5 A’s, they’ll have $250 deposited into their designated educational bank account. At the end of the year, a special earning ceremony is held to honor those students with a check totaling their yearly amount. Parents, teachers and students love this program because it encourages the responsibility of the students to focus on positive behavior and higher learning desires. The educational bank account brings future opportunities that may not have been possible without Making A’s Pay.”

—Heather Davis, Marketing Director, TGI Office Automation

Why Jay Ratliff is a difference maker:

A former Indiana track star in high school who dominated in the 200 meters, Ratliff and delivery team partners Gabe Mendoza and John Sundara have set a gold standard for performance at Stargel Office Solutions. Ratliff and Co. don’t just deliver products—they deliver trust, satisfaction and peace of mind for the dealer’s clients. Their work ethic and customer-first mindset make them an invaluable part of the team and a major reason why customers continue to choose and recommend Stargel. Their impact goes beyond deliveries; they help build the company’s reputation, strengthen customer relationships and contribute to the ongoing success of its business.

“They don’t just do their jobs—they take pride in them, ensuring that both our team and our customers feel valued and supported. It’s rare to find employees as dependable, hardworking and genuinely invested as Jay and his teammates, and we’re incredibly grateful to have them on our team.”

—T.J. DeBello, Vice President of Sales, Stargel Office Solutions

Why Justin Rebhun is a difference maker:

A high-end enterprise account representative with a decade of experience in serving Fortune 500 companies, Rebhun is adept at formulating tailored solutions that speak to MPS and production print needs. He joined Flex Technology Group in 2018, handling enterprise accounts in the New York metro area, and advanced to vice president, then director for the market. Rebhun consistently exceeded his sales targets, earning president’s club recognition every year. Last July, he was elevated to president of FTG Texas. A graduate of Clarkson University, where he was captain of the baseball team, Rebhun continues to set a standard of excellence through his dedication, expertise and ability to deliver results.

“Justin’s commitment to excellence aligns well with the culture at FlexTG. His dedication to the success of the company, his passion when it comes to making a difference in the lives of our customers and his laser focus on constantly delivering excellence is impressive. What’s most impressive isn’t just the fact that he achieves outstanding results on his own; in doing so, he has an impact on everyone around him, creating a positive, productive environment for his team. Justin has personally developed and promoted several employees into director and VP-level positions. All this and more make him most deserving of being a Difference Maker.”

—Rob Stevenson, Vice President of Marketing, Flex Technology Group

Why Kristen Zaccardi Ruppert is a difference maker:

Any dealer rep who comes into contact with Ruppert automatically becomes a huge fan of her work. As corporate events manager for Konica Minolta, she designs and executes exclusive, high-end incentive trips that recognize and reward top-performing sales representatives and dealer partners. Her ability to craft meticulously curated experiences not only inspires performance but also strengthens business relationships and reinforces the Konica Minolta brand and culture. These excursions are hardly carrot-on-a-stick incentives. Ruppert’s sculpturing of premier destination experiences significantly impacts the sales teams, motivating them to strive for excellence to earn these coveted trips, ultimately boosting the company’s year-over-year results. The bespoke, white-glove experiences she creates make sales managers and dealers proud to work for (and with) the company, eager to promote its products and services. A graduate of LIM College (she earned a BBA in Marketing in 2017), Ruppert’s initial foray into event management began at J.P. Morgan, where she orchestrated executive-level engagements, ensuring seamless execution and meaningful interactions.

“Kristen brings dynamic energy and unmatched expertise to Konica Minolta’s most high-profile incentive events, transforming them into unforgettable experiences that leave a lasting impact. Whether celebrating the achievements of our internal sales teams on direct sales trips or honoring the dedication of our valued partners through exclusive dealer trips, she ensures every moment is flawlessly executed and deeply meaningful. With her signature flair and meticulous attention to detail, Kristen doesn’t just plan events; she crafts immersive experiences that strengthen connections, inspire engagement and drive business success. Her ability to blend strategy with creativity reflects the essence of the Konica Minolta brand. She’s a true embodiment of what Konica Minolta stands for, and her passion, precision and dedication make her an invaluable asset to our team and a true difference maker in every sense.”

—Michael Mathé, Executive Vice President and Chief Operating Officer, Konica Minolta Business Solutions

Why Krista Salladay is a difference maker:

The definition of an impact performer, Salladay has been pivotal in augmenting the digital marketing capabilities of dealer partners. The 27-year company veteran helped spur the launch of Ricoh’s marketing-as-a-service program. It was a monumental accomplishment that earned Salladay the Gold Ricoh Way award for excellence, leveraging both external agencies and Ricoh staff to build and manage dealer demand generation campaigns. Ricoh’s dealer sales kits saw significant enhancements as she worked with dealers during the past year to focus more on vertical industries. Salladay furnished the tools and resources to engage with prospects throughout the buyer’s journey. A journalism major from Ball State University, she taps into the best practices from her cross-functional experience to buoy dealers’ success.

“When considering who best to assume the marketing leadership role for our dealers, I wanted someone who could bring a new and fresh perspective and take the position to the next level. Krista’s business acumen, listening and problem-solving skills made her a logical and obvious choice. Throughout her tenure with the dealer organization, she’s taken on more responsibility with great enthusiasm, identifying new growth opportunities and receiving internal and external recognition along the way. She’s a natural leader and respected partner to both her coworkers and our dealers and is helping to define the future of dealer marketing.”

—Jennifer Healy, Vice President, Dealer Experience, Ricoh USA

Why Kyle Sallmen is a difference maker:

As the vCIO for Pulse Technology, Sallmen is the first line of defense to ensure IT customers’ infrastructures run smoothly, with the expectation that any hiccups are dealt with quickly and effectively. He’s also the unofficial technical consultant for clients across Illinois, Indiana and Wisconsin. Sallmen has extensive experience as IT director/manager, as well as a past stint with Impact Networking. His passion for project management, problem solving and helping others turned him on to the technical advocacy side of IT management. Sallmen conducts quarterly or weekly reviews with clients, serving as a project manager while working closely with Pulse’s IT technicians. He’s actively involved with the clients, the IT team at Pulse and the service/help desk. Sallmen has a master’s degree in business information technology from DePaul University and a bachelor’s in information systems from Illinois State University.

“IT and cybersecurity are critical parts of the Pulse offering, and having someone with a strong background in IT to serve as the frontline advocate for the clients we serve is very important to us. Kyle is a rare unicorn in our world—a master of technical knowledge who effortlessly connects with our business clients, explaining complex ideas in a way they not only understand but embrace, making him a true difference maker in bridging the gap between tech and business.”

—Vince Miceli, Vice President of Technology, Pulse Technology

Why Matthew Salzano is a difference maker:

Those who fear there isn’t a hungry crop of young turks to drive the office technology dealer universe into the next generation need look no further than Salzano, a throwback to the go-getter era of enterprising sales reps. While his buddies were enjoying happy hour at Landmark Americana, he was closing deals from the comfort of his Rowan University dorm room—racking up millions in revenue for Network Digital Office Systems prior to receiving his sheepskin. Putting in the work has never been an issue for Salzano, who logged more than 100 hours of community service while a student at New Jersey’s Don Bosco Preparatory High School. Throw in an entrepreneurial mindset and a passion for building meaningful relationships, and the result is a relentless Gen Z business developer. His past experiences include a stint as an operations specialist at S1 Print Solutions Group, where he managed print and graphics projects for high-profile clients such as the Brooklyn Nets, Bayer Pharmaceuticals and Industry City Brooklyn.

“Matthew is a dynamic leader who brings passion and fresh ideas to the office technology industry. He understands his clients’ needs and goes the extra mile to deliver cost-saving solutions and exceptional service. His commitment to nonprofits and expanding Network Digital’s offerings shows his dedication to making a difference. I’ve seen firsthand how his work ethic and problem-solving skills have had a positive impact on both customers and colleagues. He isn’t just growing Network Digital Office Systems—he’s shaping the future of the industry. His leadership and customer-first mindset make him truly deserving of this recognition.”

—Peter Salzano, President, Network Digital Office Systems

Why Brad Samuel is a difference maker:

There’s responsibility, and then there’s the level of responsibility that rests upon Samuel’s shoulders. In his current role—which he assumed in 2020—he oversees a team with 10 directors and managers who collectively address the needs of a client base of 30,000 and more than 86,000 machines in field, producing a staggering 4.6 billion pages annually. Samuel’s innovative nature and management skills have grown in tandem with his dealership. He debuted with GFC in 1995 as a field engineer and has taken on increasingly greater responsibilities from corporate service supervisor to manager of the technology support center and remote services. Elected to the company’s board of directors in 2022, Samuel established efficiencies through the implementation of manufacturer’s remote services, developed workflows and provided training for emerging technologies related to service applications and devices. He also created an in-house tech comp program designed to enhance GFC’s customer experience.

“During Brad’s nearly 30-year tenure, he’s always emulated our founder Gordon Flesch’s original commitment to service excellence with a ‘do whatever it takes’ approach. Whether in the field or serving in leadership roles, Brad has taken this ideal of service excellence to heart by providing guidance that’s strengthened our GFC service and logistics team to reach new heights as our company grows.”

—Connie Dettman, Director of Marketing, Gordon Flesch Company

Why Anthony Sci is a difference maker:

Highly intelligent and thoughtful, Sci isn’t afraid to make bold strokes; by the same token, he’s the first to acknowledge when an initiative needs to be recalibrated. His diverse experience—which features stints with Xerox, LDI Connect, IKON Office Solutions and Sharp Business Systems—makes him fluent in the challenges confronting owners, corporations and sales reps and an ideal candidate to assume control of Keypoint Intelligence (KPI) in 2021. He’s added a dynamic flavor to the research organization and has globally expanded its footprint via services, consulting, testing and platforms. Sci orchestrated two strategic acquisitions, bolstering KPI’s influence in production print, labels and packaging. His hands-on approach, particularly from a sales standpoint, fosters a culture of excellence and accountability. The St. John’s University product has a passion for mentoring and developing the next generation of KPI leaders.

“Having a president and CEO who encourages real dialogue is invaluable. Anthony leads with authenticity, passion and an unwavering commitment to his team. He expects a lot, but he gives just as much in return, providing the support and drive that fuels success at every level of the organization. Under his leadership, Keypoint Intelligence has expanded its offerings, launching innovative services and platforms including cybersecurity testing, AI assessments and consulting, ecommerce solutions, quoting tools, and robotics testing and consulting. Anthony believes in the power of partnerships, constantly seeking new opportunities to push the industry forward. The moment one deal closes, he’s onto the next big thing—always thinking ahead, always making a difference.”

—Carl Schell, Vice President of Content Strategy, Keypoint Intelligence

Why Van Seretis is a difference maker:

Seretis’ career spans 30 years, beginning with his debut at Pitney Bowes in 1995. He’s been an architect in building Premium Digital Office Solutions (PDOS) into a trusted provider of office-related technology across New Jersey and the New York Metro market. Seretis’ passion is to help his client base work smarter and more efficiently. The Seton Hall University product (Stillman School of Business) expanded PDOS’ catalog to include cloud-based document management and a full-service marketing division. Employing a hands-on, customer-first approach has helped forge long-term relationships based on trust and reliability. A mentor and industry advocate, his overarching goal is finding ways to drive growth and innovation for the benefit of employees, partners and peers. Seretis is active as a board member of numerous organizations, including the Pro Dealer Group.

“Van Seretis isn’t just in the office technology business—he’s in the business of making companies better. His combination of deep industry knowledge and a personal approach sets him apart. He truly cares about his clients, always going the extra mile to find solutions that improve efficiency and reduce costs. Working with Van is a pleasure because he treats everyone like family. His leadership and passion for innovation have helped countless businesses thrive. If anyone deserves to be recognized as a Difference Maker, it’s Van.”

—Matthew Salzano, Vice President, Network Digital Office Solutions

Why RJ Shephard is a difference maker:

Armed with boundless energy and enthusiasm, Shephard won’t hesitate to jump into a client’s Wednesday morning sales training sessions, even though it’s 5:30 a.m. his time. He can be counted on to help clients better understand eGoldfax’s cloud faxing capabilities, which helps them identify new avenues for profits. The eight-year veteran has played a pivotal role in expanding the company’s presence across managed service providers, copier sales organizations and MFP manufacturers nationwide. As national channel manager, he works on the team that’s driven over 21x revenue growth since 2019, consistently exceeding sales targets and earning multiple sales leader distinctions. Prior to eGoldfax, he spent seven years at DLOCPA, helping clients align technology with financial and operational goals.

“RJ Shephard truly cares about the imaging channel and invests his time to the dealers he supports. Our team regularly leans on RJ so we can better understand eGoldfax’s cloud faxing capabilities, and his help has allowed us to get into more opportunities in the marketplace and have more value-add conversations around how businesses are using technology to become more efficient and secure.”

—John-Austin Shepard, Senior Vice President of Sales, Nauticon Office Solutions

Why Juliet Siro is a difference maker:

Siro has held numerous leadership roles during her 14 years with Toshiba America Business Solutions. Currently, she leads the company’s national project services personnel who manage client projects, print assessments, analytics and reporting. Siro also played a pivotal role in improving client engagement within Toshiba’s direct sales operation. Her efforts in developing the company’s project management practice enhanced its capability to deliver complex hardware, software and services that dramatically improve the client experience. A graduate of Fairleigh Dickinson University’s Silberman College of Business as well as Centenary University, Siro was instrumental in creating Toshiba’s Be the Difference professional development program, which equips employees with the skills they need to flourish in the modern workplace.

“The impact Juliet has made on our culture ripples through our organization and is evidenced by the high standard of project delivery our customers expect and have become accustomed to. In addition to project management, Juliet is a core member of the team that created and delivers our ‘Be the Difference’ professional development program. One of the hardest things to do is to impact business culture, and at Toshiba, Juliet has done just that.”

—Peter Davey, Vice President of Solutions & Professional Services, Toshiba America Business Solutions

Why Scott Stahl is a difference maker:

Not all COOs boast a people-first philosophy, which is what separates Stahl from the pack. He places equal importance on operational excellence, team development and delivering optimal experiences for customers. A Texas Tech University and DeVry University graduate, Stahl’s attention to detail, collaborative approach and ability to build scalable systems all help support long-term success. In tandem with other departments, he streamlines operations, drives efficiencies and aligns with Novatech’s broader vision for innovation and service. Stahl’s impact has enabled the dealer to become a more agile, customer-centric organization, strengthening both internal processes and external partnerships. Whether he’s guiding high-level strategy or supporting frontline teams, Scott brings a clear focus on accountability, performance and empowerment of people to succeed.

“Scott’s engagement with our product team has helped shape so many enhancements to our solutions. Innovative software vendors can only hope to have high engagement from an expert such as Scott, who’s a strong advocate for modern technology and is willing to collaborate and provide feedback to make sure the right solutions are being delivered to the industry.”

—Anna Grubb, Vice President Global Sales, Field Service, ECI Software Solutions

Why Jenna Stramaglio is a difference maker:

There’s a weight of expectation stemming from her lineage, but Stramaglio doesn’t seem to mind. She’s played a key role in solidifying the connections between ConnectWise and the office technology channel. Stramaglio’s ability to listen, adapt and act on the needs of partners makes her the perfect ambassador for the company. Whether it’s via a strategic initiative, direct engagement or thought leadership, she drives the alignment between ConnectWise and the channel, cultivating a stronger and more unified ecosystem. By fostering open dialogue, Stramaglio has helped create new opportunities for growth, innovation and synergy within the industry. Her passion is a mirror image of her father, Mike, both of whom take great strides to devise solutions to help make the dealer community the best partner it can be to clients. The holder of a BS in Marketing from Arizona State’s WP Carey School of Business, Stramaglio’s resume includes Xerox and EFI stints.

“Jenna has been a driving force in strengthening the partnership between MSPs and the office technology channel. Her commitment to collaboration, partner-first mindset and deep understanding of the industry and channel have made a lasting impact. She doesn’t just listen—she takes action, ensuring that feedback turns into meaningful progress. Jenna is a true connector, helping bridge the gap and drive growth for everyone involved.”

—Lauren Hanna, Division President, Blue Technologies Smart Solutions

Why Kevin Streuli is a difference maker:

A shining example for excellence in service and support, Streuli has steadily ascended the ladder at Konica Minolta since joining its service logistics department in 1990. He became manager of that department within five years, then was tapped to be director of field and systems support in 2007 and vice president of the solutions support division in 2020. The common denominator during Streuli’s tenure is his unwavering focus on supporting dealers and customers through post-sales, warranty, field service and service logistics programs. The Pace University product keeps close tabs with clients, making sure their evolving needs are continuously met. When programs proved too stringent, Streuli and his team pivoted to make them more intuitive and flexible, adding “wow factors” to enhance convenience. His group manages certifications and technical training, offering virtual classes and web-based training for clients’ convenience. Streuli also oversees the hotline tech support center, which fields 300-plus interactions daily. Recently his team launched the remote service platform bizhub vCare Pro-Suite, a remote-first approach to providing proactive service that integrates into the dealer’s ERP.

“Under Kevin’s leadership, his team provides unparalleled technical support for both the dealer and direct service organizations. He listens to feedback with an open mind and acts on it, ensuring plans are intuitively easy to use. A true mentor, Kevin instills the importance of accountability and ownership in his team, encouraging them to be change-makers by finding innovative ways to enhance our technology to add value. Kevin knows this business inside and out, recognizing that even the smallest change to make something just a little more convenient, such as part returns, really means a lot to dealers. His efforts have been critical in providing our channels with best-in-class technical support and service. Thanks to Kevin and his team, Konica Minolta boasts some of the most straightforward warranty programs in the industry, ultimately making it easy for them to do business with us.”

—Steve Rhorer, Vice President, Dealer and Direct Service, Konica Minolta Business Solutions

Why John Sundara is a difference maker:

Sundara is one-third of the delivery team that has earned Stargel Office Solutions countless five-star Google reviews. He’s the dean of the trio, having spent nearly 20 years with the dealership following a stint with Convergys. Sundara can also pivot to handle other needs at Stargel, including technician, dispatch, trainer and installer. A former technician of the year for the Houston dealer, he helps set a gold standard for service. Punctual, reliable and trustworthy, the delivery team ensures that each job is handled with the utmost care and professionalism.

“John exemplifies what it means to go above and beyond. Every year, we host an event with the Astros, and even though it’s not part of their job description, John, Gabe and Jay always stay after hours to help with anything needed—whether it’s setting up, assisting with tasks or simply greeting customers with a welcoming presence.”

—T.J. DeBello, Vice President of Sales, Stargel Office Solutions

Why Marc Theaman is a difference maker:

Toshiba is a firm believer that dealers have a wonderful opportunity, replete with recurring revenue, in the area of thermal barcode printing, and Theman is busy spreading the gospel. A seasoned sales and marketing executive, he’s well ensconced in the channel, having done tours with Ricoh, Kyoerca and Xerox. As a former owner of a dealership, he offers an added perspective that helps bridge the gap between OEM and partner. At Ricoh, he played a pivotal role in expanding national account sales from $40 million to $220 million in 10 years, and during his Kyocera stint, he handled national and government accounts. His expertise in channel development and national account strategy set the foundation for his success in the industry. Armed with a Bachelor of Science from Rider University and an MBA from Fairleigh Dickinson University, Theaman boasts strategic vision and an in-depth understanding of the evolving needs of resellers and end-users.

“What’s the easiest way to identify a true difference maker? It’s easy—look at the before and after. For Toshiba, our goal was to make our successful thermal barcode program into something our dealers could embrace and profitably execute. We turned to Marc to help. In the year that he’s been at Toshiba, Marc has been part of creating a dealer-friendly barcode program that helps dealers expand their business by leveraging their core skills of selling and servicing printers. Our barcode managed print and soon-to-be-launched cost-per-label program are industry leading, and Marc has been instrumental in their creation. We’re lucky to have an industry veteran who’s at the top of his game.”

—Bill Melo, Vice President of Marketing and Strategic Business Development, Toshiba America Business Solutions

Why Katie Thomas is a difference maker:

A transplant from the agency side of marketing, Thomas offers a hardhat work ethic and a management style that enables her to tackle the most complex challenges with great detail and determination. She spearheaded several integral initiatives to modernize Toshiba’s marketing efforts, namely the rebrand and redesign of the corporate website. Thomas introduced several AI tools and played a key role in the company’s signature, award-winning LEAD event. The San Diego state graduate has freelance experience to go with stints at P3R Publicity and The Armory. A stickler for details, Thomas offers a positive attitude and focus that bolsters Toshiba’s marketing endeavors.

“Katie is a true marketing leader, ensuring that the look, feel, tone and content of every project are an exceptional representation of our company. No matter if it’s a quick flyer or a major keynote, she handles each project with great care and attention. Furthermore, she’s a pleasure to work with, with a positive attitude and keen determination to ensure marketing excellence.”

—Kerstin Woods, Vice President Solutions and Outbound Marketing, Toshiba America Business Solutions

Why Lindsay Usherwood is a difference maker:

One can probably count the number of attorneys leading office technology dealers on one hand, but any conversation on that subject must include Usherwood. She attained a BS from Marymount Manhattan College before securing her Juris Doctor from Syracuse University College of Law. Usherwood joined the family business in 2017, but her duties extend beyond general counsel and corporate secretary. She helped the dealer establish its marketing department, then turned her attention to managing IT operations, cybersecurity, and governance, risk and compliance (GRC). As a leader, Usherwood has been pivotal in driving the company’s managed IT services and strengthening its cybersecurity framework. Her innovative approach has enabled the company to expand its compliance solutions, ensuring clients meet industry-specific regulatory requirements while enhancing data security. She’s led efforts to broaden the company’s capabilities, positioning Usherwood as a trusted partner for secure, scalable and legally compliant solutions. She was named a Young Influencer by The Cannata Report in 2020.

“Lindsay’s leadership has been a driving force behind Usherwood’s growth and success. Her deep understanding of both the legal and technical aspects of our business has allowed us to continuously innovate and provide secure, compliant solutions for our clients. Lindsay’s ability to lead with integrity and vision makes her a vital part of our continued success.”

—Ken Stinson, President, Usherwood Office Technology

Why Mark Van Slambrook is a difference maker:

Whether Van Slambrook rises to the level of social butterfly is a question better answered by the employees of The Swenson Group (TSG) and its customer base. One thing’s for certain—he’s known as a networking guru, a nod to the strong relationships he builds with clients. A 25-year veteran of the company, Van Slambrook exemplifies professionalism, accountability, work ethic and loyalty. A large accounts salesperson in addition to a member of the leadership team, his wide-ranging contributions—be they revenue, profit or culture—are keenly felt. The Cal Berkely grad (BA in Sociology) spearheads TSG’s culture club and sits on boards and committees of nonprofits, making him the unofficial company ambassador. Van Slambrook also spent five years with Xerox.

“Mark is the definition of leading by example. He’s selfless with his time when he works with newer sales representatives to develop their skills, time management and professionalism. Additionally, Mark leads TSG’s culture club that’s responsible for bringing the Fun Factor to the business. He truly lives and breathes TSG’s Core Values: teamwork, accountability, putting the customer first, doing the right thing, problem solving and being passionate. Mark has been on the TSG leadership team since 2016 and consistently brings valued input, insight and perspective.”

—Dean Swenson, President and CEO, The Swenson Group

Why Tony Venice is a difference maker:

There’s no dearth of longtime business leaders at Toshiba, and Venice certainly fits the bill. The 25-year veteran oversees a team responsible for the planning, launching and management of the OEM’s multifunction devices and thermal printers from development through end-of-life. That unit also has responsibility for managing third-party hardware partnerships to generate additional revenue streams. He holds a Bachelor of Science in engineering from Purdue University and a Master of Business Administration from Pepperdine University. Prior to Toshiba, he toiled for Samsung, with responsibility for establishing its first solution marketing organization for North America. Venice later led the company’s solutions business development and professional services team. At Kofax Image Products, he was responsible for the company’s OEM program along with product management of its hardware and software imaging solutions.

“Tony is the Charlie Watts of Toshiba. Like the famous Rolling Stones drummer, he is the definition of steady. As our director of product marketing, Tony’s helped our sales teams and resellers navigate the transition to increasingly sophisticated MFPs and solutions products. Tony manages a wide portfolio of MFP, thermal barcode and point-of-sale printers and also coordinates activities with our third-party portfolio partners. As a long-term Toshiba employee, he has a wealth of tribal knowledge that’s invaluable as he works with our parent company to bring products to the United States and Latin America. In a rapidly changing market, Tony helps keep a strong and steady beat that our customers rely on.”

—Bill Melo, Vice President of Marketing and Strategic Business Development, Toshiba America Business Solutions

Why Jeff Walker is a difference maker:

The mark of a true writer is the ability to let a compelling story tell itself without the need for bluster or embellishment. Walker may have a flair with the written word, but he maintains he’s merely transcribing the greatness of those around him. A storyteller and technology enthusiast, his primary role is to create relevant content on multiple platforms, thus educating clients and prospects and nurturing their journey as they interact with the Datamax organization. Additionally, as a point person for internal communications, Walker serves as the editor of The Rave Review, the dealer’s internal enewsletter. Prior to joining Datamax, Walker was the marketing director at East Texas Copy Systems. There, he helped facilitate rebranding efforts as the company evolved its offerings to include managed services as well as copiers. Before entering the business technology sector, Walker worked for 10 years as a writer, reporter, critic and editor for several publications. The Texas State University product won multiple awards for his journalistic skills and creativity from the Texas Press Association, the Associated Press Managing Editors Association and the CNHI Corporation.

“Jeff Walker isn’t just a marketing communications professional—he’s a true difference maker. Working with Jeff, I’ve seen firsthand how he brings strategy, creativity and an unwavering commitment to excellence in everything he does. He doesn’t just craft messages; he creates meaningful connections. Whether he’s developing compelling content, producing The Rave Review or managing internal and external communications, Jeff’s work consistently reflects his deep understanding of storytelling and engagement.

“Beyond his technical skills, what sets Jeff apart is his ability to see beyond the obvious—to anticipate needs, inspire action and elevate a brand’s voice in a way that resonates. His background in journalism shines through in his meticulous attention to detail and his ability to communicate complex ideas with clarity and impact. He’s not only a skilled professional but also a reliable collaborator who genuinely cares about the success of those around him. He transforms challenges into opportunities and ideas into results. If you’re looking for someone who embodies the definition of a true marketing and communications difference maker, look no further than Jeff Walker. And by the way, he’s a great guy!”

—Robert Caldwell, Vice President of Marketing, Datamax Inc.

Why Kuoying Wang is a difference maker:

While he’s been in the CEO position for just a year, Wang quickly displayed visionary leadership, spearheading innovative changes that positioned the company for sustained growth while prioritizing the success of Katun’s dealer partners. The holder of a BA in Economics from the University of Washington, he possesses an entrepreneurial spirit. Last September, Wang ushered in the company’s foray into A3 equipment with the release of the Arivia multifunction printer line, boldly expanding its line beyond OEM-compatible supplies. Katun’s chairman of the board since 2021, he’s held several leadership roles within the organization, including COO of parent firm General Plastics Industrial Company. Wang’s forward-thinking approach that prioritizes growth and evolution in a rapidly changing market made him the ideal captain to steer Katun through significant transition.

“In addition to his future-focused leadership and innovative perspectives, Kuoying is deeply committed to the people who drive Katun’s success. He consistently makes time to recognize dedicated employees, regularly meeting with team members around the world to listen to their ideas and feedback. Kuoying prioritizes open communication and transparency within the company, keeping all employees informed about the company’s strategy and global activities through regular town hall meetings, newsletters and events. His genuine dedication to fostering an inclusive and collaborative culture ensures that everyone at Katun has a voice and feels valued, whether they’ve been with the company for 40 years or are a new hire. Kuoying embodies the qualities of the next generation of business leaders; innovative, collaborative and success oriented. His leadership is transforming the company for the future and disrupting the industry, making a difference in the lives of those he leads and the businesses that Katun supports.”

—Allie Kern, Public Relations Manager, Katun Corp.

Why Tony Yoshimura is a difference maker:

Yoshimura’s primary role is to monitor budgets to ensure that Sharp Imaging and Information Company of America’s (SIICA) financial goals are met while also serving as liaison between the Japan and U.S. teams. His focus is on how the business can continuously improve for its customers, partners and global teams. Yoshimura has served on the U.S. team for 19 years following a three-year stint with the Japanese team. He boasts vast experience in the document management and display businesses, having begun at Sharp as a manager for product management followed by his role as manager, director, senior director and now business planning. Yoshimura’s success is a result of his open communication, the clear direction he provides to teams and the value he has for new and innovative ideas that are executed well.

“Tony is an outstanding human being and a great man to work with. His dedication to the company and our dealership is invaluable. He’s an honorable man, stands by his work and is willing to go the extra mile to help find solutions and answers. Tony is a fantastic example of someone with integrity and determination. He loves his family, and that love and compassion overflow into his work life. He’s a lot of fun to spend time with.”

—James Olson, CEO, Les Olson Company