When Konica Minolta Business Solutions U.S.A. President and CEO Sam Errigo convened a hastily-assembled update call with press and analysts early Monday, part of his objective was to dispel some misinformation regarding the OEM that has been circulating via certain outlets. But Read More

A managed IT offering is only as strong as the people behind it. Sure, it helps to have all of the tools/software/systems that can serve all the needs of a customer. But from savvy account reps to engineers and specialists, the team behind your logo is your company’s value Read More

If it were only a set-it-and-forget-it, one-time investment proposition, managed IT would be so much more palatable to a wider range of dealers. That’s simply not the way it is, for if it were that easy, then everyone would offer this MSP gem. If you close your eyes and listen, Read More

There have been personnel changes at Konica Minolta Business Solutions recently, and the venerable OEM moved quickly to shore up its leadership structure with several promotions, including Jason Dizzine’s elevation to vice president, portfolio management and planning. With Read More

Security. Cloud. Digital transformation. Telephony. Good old-fashioned network/server management. Backup/disaster recovery. Pick one or all, but they’re certainly the hot-button talking points dealers have been engaging in with their end-user clients during assessments. As we Read More

Sharp Imaging and Information Company of America has been living a charmed life in recent years. It’s not the biggest manufacturer, to be certain, but it has enjoyed something of a halo effect, particularly for its post-pandemic performance and ability to source equipment. The Read More

Downers Grove, IL (April 3, 2024) — U.S. technology employment gains may see a brighter outlook in returning to growth in this year, according to reporting by CompTIA, the nonprofit association for the information technology (IT) industry and workforce. CompTIA’s “State of the Read More

It’s been nearly 100 years since Chester Carlson invented electrophotography, a process later dubbed Xerography. Carlson, a patent attorney, found a technology partner in The Haloid Company, a photo paper manufacturer and the forerunner to Xerox Corp. But it took more than 20 Read More

All dealers wish they could bat 1.000 when it comes to competitive business opportunities. That would enable them to be ultra-selective in the types of opportunities they pursue. A chosen few do find themselves in a beneficial position to not chase any jobs except for those Read More

As I trekked the Northeast Extension in Pennsylvania last Saturday, on my way to visit my daughter at school, one overwhelming question weighed on me more and more as the mile markers ticked off. How do I tell her that her cat, Cutie Pie—a beloved member of the family, her pet Read More

It’s been nearly 100 years since Chester Carlson invented electrophotography, a process later dubbed Xerography. Carlson, a patent attorney, found a technology partner in The Haloid Company, a photo paper manufacturer and the forerunner to Xerox Corp. But it took more than 20 Read More

The name Proven IT is an apt moniker for a 20-year-old managed IT business that’s demonstrated the ability to grow profitably while many others have failed. But one might argue that it doesn’t accurately convey the considerable breadth of products and services the Tinley Park, Read More

Welcome to today’s trivia question. Here we go, gentle readers: what is the primary value proposition of the modern managed IT provider? Since I cannot hear you from where I sit, let’s workshop this subject and see if we can boil it down to a single talking point. Is it a Read More

It stands to reason that for every major contract triumph enjoyed by a dealer/managed service provider, there’s at least one (maybe more) incumbents who managed to squander a major opportunity through any number of avenues. Lack of attention to the client’s needs is a popular Read More

Walking into The Venetian is an experience in itself. The ballroom’s high ceilings, breathtaking chandeliers and high-class ambiance is befitting of royalty. And that’s exactly what the Garfield, New Jersey, venue saw March 15 when it hosted the final Jillian Fund Gala—the kings Read More