Affinity Business Communications, the publisher of ENX Magazine and ENX The Week in Imaging, is pleased to announce the 2026 Elite Dealers list. We will present extensive profiles on each of the 112 honored U.S. dealers—ranging from below $5 million in revenue to $600 Read More

If Shelly Radler had the ability to travel back in time, she would impart upon her younger self how vitally important it is to build relationships, within her own team and across the entire Brother International organization. In hindsight, Radler feels as if she overly focused on Read More

The printing industry’s largest product expo, PRINTING United, wrapped up its three-day gathering at the Las Vegas Convention Center on Sept. 25. Over the next few weeks, we will provide Two-Minute Drill Q&As with office technology manufacturers who had booths at the event to Read More

There are myriad variables that weigh into new technologies or future generations of existing solutions. How much will it cost, and is there tangible ROI to justify the higher price tag? Does it anticipate future needs, or leave the door open to the possibility? It stands to Read More

When author George Bernard Shaw uttered the famous quip, “Those who can, do; those who can’t, teach,” the implication was that teachers lack the practical skills of people who expertly ply their craft. Todd Johnson, for one, has demonstrated over time that this broad Read More

So, you’re thinking about adding production print to your product catalog? It’s the dealer’s equivalent of choosing a panther as a pet. It’s one of those times when you should ask yourself, “Are you sure you want to do that?” because you could be asking for trouble. We kid. Read More

When you’ve spent more than 40 years in the office technology dealer business, you’re bound to have a memorable story or two. Bill Hancher is no exception. The vice president of strategic solutions for Pennsylvania-based Doing Better Business, Hancher’s career traces back to a Read More

At the beginning of this year, Jim Haney tapped one of technology’s immortals—the late, great Steve Jobs—for a pithy observation to use in his email Quote of the Week series. “If you are working on something that you really care about, you don’t have to be pushed,” Jobs note Read More

The biggest names from the office technology dealer universe were counted by Johnathan Garlow with the reverence of a film buff exalting the greatest icons from the silver screen. Brad Knepper. Gary Harouff. Chris Taylor. Dan Doyle Jr. The Lofflers. The Lowerys. These are the Read More

To understand the value of a dealer/partner advisory council is to understand the dynamic, expectations and goals set forth by the manufacturer and the council itself as it applies to the greater reseller community and, ultimately, the end-users. When all parties (aside from the Read More

Let’s be honest. There’s nothing shocking about the rate in which DEX Imaging acquires dealers. If we had to spitball a figure, Dan Doyle Jr. and his transactions unit typically acquire six dealers of various sizes each year. While the rest of the M&A circuit seems to have Read More

Anyone who has sat through a Kate Kingston sales training presentation is immediately captivated by her passion for the sales game and her genuine desire to help account reps become their best versions professionally. Gifted with a booming voice, commanding presence and an Read More

The production print business carries with it some of the same trappings as managed IT. It’s not simplistic technology; it requires a great deal of knowledge and experience to be proficient as a dealer. The technical service component can make or break a relationship; extended Read More

One of the best attributes that accompany the production print portfolio is the myriad market opportunities and the subsets of offerings within them. Commercial/P4P operations, in-plants, package printers, labeling/bar coding and marketing departments are mostly well-versed in Read More

Leaving a positive lasting impression with someone can sometimes be oddly difficult. Far too often, one negative experience can cast a pall over all the others. But a general rule of thumb can help mitigate such instances. In the case of Dan Donnelly, adhering to a famous quote Read More