Elite Dealers: Under $5 Million

4 The Office
Pittston, PA

Carmen Pitarra

Year Founded: 2006
President/Owner: Carmen Pitarra (president)
Number of Employees: 6
Primary Vendors: Xerox, HP
Primary Solutions Offerings: PaperCut, Printsmart, Philips SpeechLive
Primary Leasing Partners: Xerox Financial Services, Wells Fargo
Approximate Yearly Revenue:
Less than $5 million
Fastest-Growing Business Segments: Equipment sales (80%)
Biggest Accomplishment of the Past Year: 4 The Office is in the process of redesigning its website, making most of the products it sells available in an e-commerce platform.

Why We Consider 4 The Office Elite:

  • Tight-knit family. In addition to competitive compensation and excellent company-paid benefits, 4 The Office furnishes the flexibility for employees to take off as much time as needed, especially for personal matters. Management values the input of all members and encourages new ideas and process improvement suggestions.
  • Contract success. 4 The Office netted an agreement with a local school district, which comprised 22 placements, including eight Xerox light production devices, along with PaperCut print management software with card readers.
  • Industry accolades. Among the manufacturer recognitions received by 4 The Office are Xerox Gold Status and HP DesignJet Specialist.
  • Giving spirit. 4 The Office is active in the community, from supporting local Little League teams to involvement in events. It also provides assistance to nonprofits and individuals in need.

Advanced Business Solutions LLC
St. Augustine, FL

Year Founded: 2004
President/Owner: Adam Gregory
Number of Employees: 12
Primary Vendors: Xerox, HP, Epson, OKI Data
Primary Solutions Offerings: ConnectWise, Microsoft, Sentinel One, Lenovo, HP, Xerox, Zultys
Primary Leasing Partners: Xerox Financial Services, LEAF, Wells Fargo, CIT
Approximate Yearly Revenue:
Less than $5 million
Fastest-Growing Business Segments: Managed services, light production
Biggest Accomplishment of the Past Year: Advanced Business Solutions added the Epson wide-format line to its roster of offerings.

Why We Consider Advanced Business Solutions Elite:

  • Social media. Advanced Business Solutions has leveraged LinkedIn to help build and augment relationships. Additionally, the company is more focused on vertical marketing for younger businesses for in-house leases and rentals.
  • Healthy business. The dealer’s top takedown was a hospital system that included a mixture of 220 A3 and A4 devices.
  • Family atmosphere. In addition to holding company cookouts once per month, Advanced Business Solutions sponsors company outings after hours to have fun outside the office.
  • Client enticements. Advanced Business Solutions offers customer appreciation programs to foster solid relationships, and provides giveaways to end-users as well.
The Advanced Business Solutions team (from left): Adam Gregory II, sales representative; Destiny Gregory, inventory and marketing coordinator; Kenny Jorgensen, IT technician; Austin Gregory, service technician; Melissa Gregory, director of operations; and Adam Gregory, president and owner

Choice Office Equipment and Supplies
Willowbrook, IL

Year Founded: 2010
President/Owner: Tod H. Alsip (president)
Number of Employees: 12
Primary Vendors: Kyocera Copystar, FP Mailing, Muratec
Primary Solutions Offerings: Kyocera solutions, PaperCut
Primary Leasing Partners: LEAF
Approximate Yearly Revenue:
Less than $5 million
Fastest-Growing Business Segments: MPS (14%), mailing solutions (12%)
Biggest Accomplishment of the Past Year: Choice Office Equipment and Supplies consistently attracts and retains the highest-quality employees.

Why We Consider Choice Office Equipment and Supplies Elite:

  • Customer referrals. The dealer created an innovative “Love Your Neighbor” referral program that rewards clients for promoting Choice Office Equipment and Supplies’ products and services to neighboring businesses.
  • Top takedowns. Choice Office Equipment and Supplies closed out a pair of significant deals in the health care space in the weeks leading up to its fiscal year-end. The deals included a combined 89 units.
  • Done deal. Catering to a flexible work environment, Choice Office Equipment and Supplies lives by the creed “get it done” in order to create a positive work/life balance.
  • Client care. Choice Office Equipment and Supplies works with its need-based clients to provide donations of equipment, services or time.

ClearView Business Solutions, LLC
Tampa, FL

Matthew Lane

Year Founded: 2014
President/Owner: Matthew Lane (president)
Number of Employees: 14
Primary Vendors: Toshiba
Primary Solutions Offerings: PaperCut, Drivve, Elevate, HP
Primary Leasing Partners: GreatAmerica, Wells Fargo
Approximate Yearly Revenue:
$2.9 million
Fastest-Growing Business Segments: Hardware (80%), service (40%)
Biggest Accomplishment of the Past Year: ClearView enjoyed another growth year with a 20% revenue increase.

Why We Consider ClearView Business Solutions Elite:

  • Ability to deliver. The dealer uses an “above and beyond” customer service approach to exceed its promises, priding itself on setting and meeting clear expectations in sales and adhering to service and support guarantees.
  • Prospecting success. ClearView Business Solutions scored more than $1.5 in net-new business during the past year.
  • Manufacturer accolades. Toshiba has bestowed the ProMasters Service Award to ClearView Business Solutions in each of the last three years. The company is also a two-time Prestige Partner for GreatAmerica Financial Services.
  • Growth vehicle. As members of an up-and-coming company, employees of ClearView Business Solutions benefit from training and continuing education opportunities. The dealer rewards team members who offer ideas for process improvements.

Copier Consultants
Canton, OH

Year Founded: 1997
President/Owner: Mitch Ware (president)
Number of Employees: 10
Primary Vendors: Sharp, Kyocera Copystar
Primary Solutions Offerings: Sharp, Kyocera Copystar
Primary Leasing Partners: GreatAmerica, CIT
Approximate Yearly Revenue:
Less than $5 million
Fastest-Growing Business Segments: MPS (10%)
Biggest Accomplishment of the Past Year: During the pandemic, Copier Consultants was able to expand its knowledge base with the help of Sharp training tools.

Why We Consider Copier Consultants Elite:

  • Top-tier service. Operating in a market that sees multiple dealers doing nine figures of annual business, Copier Consultants has to follow through on its motto “Service So Good, It Can’t Be Copied.” Coupled with personalized relationships, the dealer is able to carve out a solid book of business.
  • Marketing enhancements. The dealer enjoyed a boost from working with an outside telemarketing firm last year, and modified its website to deliver more content to visitors.
  • Lease most. Copier Consultants has captured both the Prestige Partner and Premier Dealer awards from GreatAmerica Financial Services for nine consecutive years.
  • Local philanthropy. Be it equipment donations for Boy Scouts, sponsoring Little League teams or assisting other organizations, Copier Consultants focuses on supporting its neighbors.
Members of the Copier Consultants team (from left): Kelly Heath, IT manager; Rosanne Satrang, office manager; Scott Whipkey, sales manager; Mitch Ware, president and founder; Steven Durway, chief technician; Tony Zadra, service manager; Dave Wert, master technician color specialist; and Kay Miller, inventory and dispatch manager

Mid Ohio Strategic Technologies
Columbus, OH

Year Founded: 1979
President/Owner: Karen Hoskinson (president), John D. Hoskinson II (vice president)
Number of Employees: 18
Primary Vendors: Toshiba, Lexmark, Kyocera, Muratec, HP, Fujitsu
Primary Solutions Offerings: SentryFile, DocuWare, Field2Base, Ancora, Formed A.I., Simply Paperless
Primary Leasing Partners: GreatAmerica, U.S. Bank
Approximate Yearly Revenue:
Less than $5 million
Fastest-Growing Business Segments: Hardware (25%)
Biggest Accomplishment of the Past Year: Mid Ohio Strategic Technologies maintained its full staff throughout the pandemic and grew sales year-over-year during some months.

Why We Consider Mid Ohio Strategic Technologies Elite:

  • New normal. The pandemic forced Mid Ohio Strategic Technologies to look beyond some of its more traditional marketing outreach programs and focus on the evolved needs of the client. The dealer implemented a program for companies forced to work remotely, helping place devices in employee homes, which in turn led to more business for the dealer.
  • Top wins. Two takedowns stand out during the past year. One was a client in the medical field for device placements and software across multiple locations, which helped to streamline document workflow. The second deal provided a fleet update for a forensics client, along with document management and retention process enhancements.
  • Work/life balance. As a family business, Mid Ohio Strategic Technologies encourages its team members to take time out to watch their children’s sporting and school events. The family-first prioritizing also translates into harder-working employees.
  • Helping hands. Each year, Mid Ohio Strategic Technologies works with a food pantry to feed local people in need. The dealer also coordinates with churches and nonprofits to increase their technology while lowering their expenses.

Premium Digital Office Solutions
Parsippany, NJ

Year Founded: 1999
President/Owner: Alan Schwartz (partner), Van Seretis (partner)
Number of Employees: 16
Primary Vendors: Muratec (Konica Minolta Co.), Lexmark, Brother, Quadient, Panasonic, Formax
Primary Solutions Offerings: PaperCut, All Covered, Clover, Brother, Ademero
Primary Leasing Partners: Wells Fargo, DLL, LEAF, U.S. Bank, GreatAmerica
Approximate Yearly Revenue:
Less than $5 million
Fastest-Growing Business Segments: A4 (38%), printing division (48%)
Biggest Accomplishment of the Past Year: Premium Digital Office Solutions utilized the Paycheck Protection Program and did not need to lay off or furlough any employees.

Why We Consider Premium Digital Office Solutions Elite:

  • Channel change. Premium Digital Office Solutions ushered in 2020 by creating its own YouTube channel, which will include many how-to videos on the subject of its various manufacturer hardware offerings. The dealer is also producing one-on-one videos aimed at specific vertical markets.
  • Client creativity. One of Premium Digital Office Solutions’ biggest clients was acquired just prior to the pandemic outbreak, which meant it did not have incumbent vendor status. But it was able to win over the new management team with a creative leasing plan, which led to double the amount of equipment and software sold.
  • Top awards. Among the most recent honors for Premium Digital Office Solutions is the Excellence Award, bestowed by the U.S. Institute of Trade and Commerce for exceeding industry shipments benchmark. The company was also awarded 2020 Best of Parsippany (New Jersey) honors for supporting the local community.
  • Corporate caring. Premium Digital Office Solutions supports the state and local police in New Jersey. Team members sit on the boards of various organizations to assist in their fundraising activities.
Premium Digital Office Solutions team (front row, from left): Alan Schwartz and Van Seretis. Back row: John Giessuebel, Adam Van der mast, Bobby Rissetto, Don Meyers and John Bas

United Office Technologies Group
Irvine, CA

Year Founded: 2019
President/Owner: Mark O’Brien, Roland E. Tolan
Number of Employees: 20
Primary Vendors: Konica Minolta, Toshiba, Lexmark, HP, Brother
Primary Solutions Offerings: Prism, PaperCut, Kofax, Drivve, Square 9, AT&T, Verizon, Cisco, Microsoft, Dell
Primary Leasing Partners: Wells Fargo
Approximate Yearly Revenue:
$3-$5 million
Fastest-Growing Business Segments: MNS (45%), MPS (25%), MFPs (80%), net-new service (58%)
Biggest Accomplishment of the Past Year: United Office Technologies forged key new partnerships with Konica Minolta and Clover Imaging Group, and also added FORZA operating software.

Why We Consider United Office Technologies Group Elite:

  • Essential duty. The dealer pivoted to serve its essential business customers at the onset of the pandemic and invested in PPE supplies that were furnished to customers during each service call.
  • Hired guns. One of the company’s most successful marketing initiatives during the past year was its “Borrow an IT engineer by the hour.” Given customer sustainability uncertainty during the pandemic, the program—which did not require long-term contractual commitments—resonated with clients.
  • Top deal. United Office Technologies hammered out an agreement with a multi-location real estate firm that included 50-plus A3 placements with more on the way, and an MPS contract for more than 200 desktop printers.
  • Employee autonomy. By empowering team members to make decisions that accommodate customer requests (up to a certain amount), it helps resolve issues more quickly. Complementing the lack of red tape is an open-door policy that enables customers to reach out to senior managers or owners on request.
United Office Technologies Group executives Roland Tolan (left) and Mark O’Brien

Yuma Office Equipment
Yuma, AZ

Year Founded: 1998
President/Owner: Daniel Bombard
Number of Employees: 15
Primary Vendors: Xerox, Lexmark
Primary Solutions Offerings: Scanshare, Microsoft, PaperCut
Primary Leasing Partners: GreatAmerica, U.S. Bank, Marlin
Approximate Yearly Revenue:
Less than $5 million
Fastest-Growing Business Segments: Managed IT (14%)
Biggest Accomplishment of the Past Year: Yuma Office Equipment and its team members spent time volunteering for community organizations.

Why We Consider Yuma Office Equipment Elite:

  • Process improvement. In order to strive for perfection in every facet of its business, Yuma Office Equipment has reviewed its processes and found some correctable issues that will enhance the customer experience.
  • Contract reconnect. Yuma Office Equipment was able to win back the business of its local library district. The deal covers only about 15 machines, but it also encompasses libraries in several districts throughout the county.
  • Employee bonding. The dealer holds company barbecues and provides lunch for its crew several times a year. It encourages goal setting for team members and does its best to make them a reality.
  • Model citizens. Yuma Office Equipment provides donations of copiers and printing for organizations in need, and volunteers to aid local charities and causes.
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