Elite Dealers: $400+ million

DEX Imaging, LLC
Tampa, FL

Year Founded: 2002
President/Owner: Dan Doyle Jr.
Number of Employees: 2,000+
Primary Vendors: Konica Minolta, Canon, Kyocera, HP, Sharp, Ricoh
Primary Solutions Offerings: Microsoft, PaperCut, Canon, PrinterLogic, DEX MPS, Staples MPS
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $427 million
Fastest-Growing Business Segments: MPS (27%), hardware
Biggest Accomplishment of the Past Year: DEX Imaging recently completed its new training center to educate and prepare service technicians.

Above and below left, DEX Imaging has six full-time service trainers, and during 2023 the company provided more than 17,000 hours of technical service instruction to more than 400 technicians

Why We Consider DEX Imaging Elite:

  • Same page. A major project saw DEX’s IT department consolidate its internal reporting systems into one platform. From the sales prospecting stage to the point of sale, product inventory, management and distribution, this unified system enables the dealer to be more efficient. Gone are the days of guesstimating inventory levels and where to regionally distribute its products.
  • Marketing investments. DEX Imaging earmarks 85% of its annual marketing budget for client engagement events in the communities where clients live. From sports sponsorships to charity events, art openings and concerts, these endeavors are geared toward saying thank you to the customers and supporting local businesses.
  • Healthy returns. The dealer secured a five-year agreement with the largest hospital system in the country, a pact that entails the installation of thousands of units.
  • Client consultation. DEX Imaging’s marketing department has assisted numerous 501(c)(3) organizations discover how to more effectively present their programs via marketing materials including videos showcasing their mission and results. This has enhanced the nonprofits’ success in fundraising.
New DEX Imaging corporate training center

Flex Technology Group
Mesa, AZ

Year Founded: 2005
President/Owner: Frank Gaspari
Number of Employees: 1,300
Primary Vendors: HP, Canon, Ricoh, Konica Minolta, Sharp, Lexmark, Zebra, Epson
Primary Solutions Offerings: Office equipment, professional services, production equipment, managed print services
Primary Leasing Partners: U.S. Bank, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $400 million
Fastest-Growing Business Segments: MPS, production print
Biggest Accomplishment of the Past Year: While a noted player in the M&A realm, Flex Technology Group continues to flourish with double-digit annual organic growth. When new members are added to the organization, the dealer introduces its proprietary tools and methods that opens those dealers to new markets and clients almost instantly.

Why We Consider Flex Technology Group Elite:

  • Segment penetration. Flex Technology Group leverages new offerings targeted at the growing opportunity base in the middle market for managed print services, including unique pricing and bundling strategies to simplify the acquisition and ongoing maintenance of print-based devices of any type. The dealer’s also developed vertically targeted outreach cadences for sales professionals, using multiple touches such as phone, email and social media.
  • High-end clientele. Major net-new national/enterprise entities continue to fuel Flex Technology Group’s growth trend. The dealer taps into a wide span of verticals, including retail, legal, health care and financial institutions.
  • Welcoming environment. The dealer boasts a significant diversity, equity and inclusion (DEI) taskforce, led by CRHO Rose Grande and CFO Karen Roscher, with members that span all departments and FTG companies. This includes programs to enhance the makeup of the employee base, policies and practices to drive career paths, and cultural practices that serve the diverse workforce.
  • Giving back. An employee day-of-service program provides eight hours of volunteer time off, enabling team members to contribute their time and talents to charities, causes or 501(c)(3) organizations.

Marco Technologies, LLC
Saint Cloud, MN

Doug Albregts

Year Founded: 1972
President/Owner: Doug Albregts
Number of Employees: 1,165
Primary Vendors: Konica Minolta, Sharp, HPE, Lexmark, Microsoft, Dell EMC
Primary Solutions Offerings: Microsoft, Cisco, Mitel
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $435 million
Fastest-Growing Business Segments: IT VAR products/services (55%), managed print (37%), IT subscriptions (30%),
Biggest Accomplishment of the Past Year: Marco launched a new cloud voice solution based on the Cisco WebEx platform.

Why We Consider Marco Elite:

  • Full coverage. Whether it’s planning/design and every step of the way through installation and support, Marco applies its network expertise to voice, data, video, print and IT solutions. Since 1994, the dealer has conducted monthly customer surveys to ensure it’s delivering on promises and meeting expectations.
  • Contractual success. Marco forged a long-term partnership with the largest health system in Maine. The deal includes a customer-tailored SLA around managed print services across more than 4,500 devices, including the replacement of 1,500 multifunction units over the next two years. The client sought security and device reduction, which the dealer delivered through a PaperCut solution on all MFDs moving forward.
  • Awards shelf. The dealer picked up a number of honors in 2023, including Strategic Portfolio Partner of the Year at Barracuda’s Discover 23. It earned a spot on the Channel Futures 2023 MSP 501 list and was named a 2023 Best of Business Company by Twin Cities Business. Marco also made the CRN 2023 MSP 500 list and was chosen U.S. Partner of the Year at Mitel Next 2023.
  • Giving spirit. Marco donated a portion of its proceeds to non-profit organizations. In addition to providing paid volunteer time for team members, the company is a big supporter of United Way, Big Brothers Big Sisters, Junior Achievement and the Salvation Army.

Pacific Office Automation
Beaverton, OR

Year Founded: 1976
President/Owner: Doug Pitassi
Number of Employees: 1,450
Primary Vendors: Konica Minolta, Canon, Ricoh, Sharp, Kyocera, HP, Lexmark, RISO
Primary Solutions Offerings: ACDI Energy, PaperCut, Square 9 Softworks, Arctic Wolf, DocuWare, Microsoft, Fax Core, EFI
Primary Leasing Partners: DLL, Wells Fargo, U.S. Bank, Canon Financial Services, First Citizens Bank (formerly CIT), Macquarie
Approximate Yearly Revenue: $421 million
Fastest-Growing Business Segments: Managed IT (38%), unified communications (22%), MPS (9%)
Biggest Accomplishment of the Past Year: Pacific Office Automation has grown to become the largest production print dealership for Konica Minolta, Ricoh and Kyocera inkjet units.

Pacific Office Automation’s executive leadership mixies up the ingredients of success at its annual business meeting. Shown from left: James Pierson, vice president Washington; Dino Andereggen, vice president Oregon; Adam Pritchett, vice president Southwest; Joe Pesetsky, service vice president; Brooks Newsom, CFO; Chris Miller vice president IT/services; Christie Wakefield, director of marketing; Ron Rupright, vice president service; Joe Bauer, vice president service; and Doug Pitassi (front), president and CEO

Why We Consider Pacific Office Automation (POA) Elite:

  • Sporting gesture. What better place to bond with customers than at a game? POA is heavily invested in sports marketing, but it goes beyond hospitality. The dealer partnered with the NBA’s Portland Trail Blazers on a sustainability campaign in conjunction with the team’s Live Green initiatives.
  • Top takedowns. The dealer enjoyed a number of major wins with Fortune 1000 accounts, some net-new business driven by managed IT, and multiple placement deals for new and existing customers.
  • High honors. POA has captured at least a dozen awards so far this year from manufacturer partners Konica Minolta, Canon, Sharp, Ricoh and EFI, to name a few.
  • Corporate caring. Employees and customers of POA donate more than 3,500 pounds of food that feeds 2,800 families per year in the Portland area. Employees also help sort and package the donations for various charities. The dealer is a primary sponsor of the Children’s Cancer Association, fueled by an annual fundraiser and customer donations that are matched by POA.
POA captured the highest production revenue award at the Ricoh 2023 Partner Summit. Shown from left are Jim Coriddi, senior vice president dealer division, Ricoh USA; Christie Wakefield, director of marketing, POA; Doug Pitassi, president and CEO, POA; Rob Murray, director of MPS, POA; and Carsten Bruhn, president and CEO, Ricoh USA
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