Elite Dealers: $10 million to $20 million

A.D. Solutions
Orlando, FL

Year Founded: 2009
President/Owner: Lynda N. Lizarazo (president), Moody Hamdan (CEO)
Number of Employees: 59
Primary Vendors: Sharp, HP, Canon, Formax, Lexmark
Primary Solutions Offerings: PaperCut, ConnectWise, DocuWare, Google, Ubiquiti, Microsoft, Sharp
Primary Leasing Partners: DLL, Wells Fargo, ADS Leasing
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: A/V solutions (200%), hardware (30%), MNS (20%)
Biggest Accomplishment of the Past Year: A.D. Solutions earned a pair of distinctions from Inc. magazine—a spot on the Inc. 5000 list of fastest-growing companies and its Best in Business recognition.

Moody Hamdan (left) and Lynda Natalia Lizarazo attending the Inc. 5000 Conference & Gala to celebrate A.D. Solutions’ ranking as one of the fastest-growing private companies in America (number 4722) and one of the top 500 companies in Florida. A.D. Solutions has achieved an impressive 84% growth in its business products and services

Why We Consider A.D. Solutions Elite:

  • Artificial flavor. A.D. Solutions is part of a growing list of companies to employ AI in its marketing, providing a boost to efficiency and delivering desired outcomes. These efforts are increasing brand awareness and supporting informative and engaging customer experiences.
  • Repeatable formula. By replicating the same email marketing strategy that it used to scale A/V solutions for the educational vertical, A.D. Solutions is gaining traction with various products in multiple sectors.
  • Easy sledding. Throughout the year, A.D. Solutions reaped numerous takedowns featuring A3 and A4 units, particularly in the state government, local government and education (SLED) accounts. It’s a byproduct of the dealer’s continued Florida expansion.
  • Charitable endeavors. A.D. Solutions shows its commitment to community causes through its ADS Gives Back Program. The dealer also sponsors Backpacks for Back to School drives to benefit underprivileged and underserved schools.

Automated Business Solutions, Inc.
Warwick, RI

Year Founded: 1992
President/Owner: Mike Ardry
Number of Employees: 86
Primary Vendors: Canon, Kyocera, Sharp, HP, Lexmark, Formax, Dell, FP Mailing, KIP, Zebra
Primary Solutions Offerings: Canon, PaperCut, Zultys
Primary Leasing Partners: Canon Financial Services, LEAF, U.S. Bank, Wells Fargo
Approximate Yearly Revenue: $18 million
Fastest-Growing Business Segments: Output management software (300%), VoIP (50%), managed IT (20%)
Biggest Accomplishment of the Past Year: Automated Business Solutions made the decision to be an on-premises organization, which has increased morale, responsiveness and collaboration.

Automated Business Solutions executives display a photo of their co-founder, Alan Albergaria, who passed away in 2020

Why We Consider Automated Business Solutions (ABS) Elite:

  • Rainbow warriors. The dealer devised a marketing campaign called “Color in the Office” to drive its graphics business beyond the commercial printing market. ABS also expanded the customer care and inside sales divisions to ensure heightened visibility within accounts.
  • School choice. ABS’ top takedown of the year was a large school district in New England, supplanting a long-term competitor. The deal featured MFDs, output management software, service and supplies.
  • Buy local. When a dealer concentrates on local markets, the result is generally a high rate of client retention, and ABS is no exception. In forging deep relationships, the dealer can maximize its diversification strategy to go wider and deeper with existing accounts.
  • Baking love. A team of ABS employees volunteered at Blake’s Kitchen Cook-Off, with proceeds benefiting Children’s Wishes, which grants the wishes of children with illnesses or medical challenges and provides funding to the families beyond the experience.

Automated Business Technologies
Centennial, CO

Year Founded: 2005
President/Owner: Mike Piche (CEO), Paul Archer (owner), Andy Archer (owner)
Number of Employees: 57
Primary Vendors: Canon, Kyocera, HP, Xerox, Epson
Primary Solutions Offerings: Microsoft, ConnectWise, Acronis, KnowBe4, SentinelOne, IBM, Proofpoint, Webroot, OpenPath, Crexendo
Primary Leasing Partners: Wells Fargo, LEAF, First Citizens Bank (formerly CIT), PEAC Solutions, FITTLE (Xerox), GreatAmerica, U.S. Bank, DLL
Approximate Yearly Revenue: $14.1 million
Fastest-Growing Business Segments: Revenue (24%), operating income (11%)
Biggest Accomplishment of the Past Year: Automated Business Technologies onboarded new team members and restructured its administration and operations departments to enhance processes.

Automated Business Technologies executives (from left): Mike Piche, Paul Archer and Andy Archer

Why We Consider Automated Business Technologies (ABT) Elite:

  • Catalog expansion. ABT added a big chunk of business courtesy of new offerings, including VoIP phone systems, building security, mailing systems and digital displays. It’s allowed the company to go deeper and wider with existing accounts and ferret out new opportunities.
  • Significant score. In a deal that continues to pay dividends, ABT secured a contract with a national health care provider. The client has more than 2,000 locations and 10,000 devices that will be replaced over time. The pact was initially going to be split with a manufacturer, with ABT handling the implementation, but now the dealer is spearheading all purchases. ABT billed more than $2 million in 10 months of receiving orders.
  • Back in the saddle. ABT got a head start on the post-pandemic boon, with the company’s 2022 revenues marking a 40% increase over its 2019 performance.
  • Helping hands. The dealer partners with the Mean Street Worship Center to provide food and supplies to the faith community. It also teamed with Iron Sharp to supply 3,000 backpacks to homeless children, helping them enjoy a better start to the new school year. Other organizations it supports includes Hope Online, Escuela de Guadalupe and Centennial Faith Council.

Middletown, CT

Year Founded: 1984
President/Owner: Gerry Crean
Number of Employees: 50
Primary Vendors: Canon, Sharp, Brother, Lexmark
Primary Solutions Offerings: Intermedia, EFI, Canon, PaperCut, eGoldFax, ConnectWise
Primary Leasing Partners: Elm City Capital, Macquarie
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: MPS, ecommerce, non-print hardware
Biggest Accomplishment of the Past Year: In an effort to become a total office technology solutions provider, Aztec committed to product diversification and created a new tagline: A to Z in Technology.

The Aztec team at the Middletown, Connecticut corporate headquarters

Why We Consider Aztec Elite:

  • Flat rate. Aztec provides an unlimited printing program in which clients receive a brand-new business-class printer or all-in-one, complimentary maintenance, and toner for unlimited printing for one flat monthly rental fee. That cost certainty aids clients in budgeting.
  • Complimentary service. The dealer furnishes free printer maintenance to customers who purchase all their toner from them. This value package, for clients seeking a lower commitment entry point, is a gateway to upgrade to a true MPS program.
  • Top takedown. A major Connecticut school district took advantage of Aztec’s unlimited print program. New copiers were included in the deal along with a common software platform, print management and cloud fax capabilities.
  • Corporate caring. Aztec participates in fundraising activities for its education and health care clients in the communities they serve. These include the Salvation Army and American Cancer Society.

Budget Document Technology
Lewiston, ME

Year Founded: 1989
President/Owner: Tom Ouellette (president), Steve Ouellette (CFO)
Number of Employees: 35
Primary Vendors: Konica Minolta, Lexmark, Xerox, FP Mailing
Primary Solutions Offerings: PaperCut, Ademero, eGoldFax
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Hardware (224%), production print (117%), A4
Biggest Accomplishment of the Past Year: The extreme growth in hardware sales has the Budget Document Technology team working overtime with setups, deliveries and scheduling, and volunteers come in early to help keep pace with the workload.

Budget Document Technology owners Tom Ouellette, president (left) and Steve Ouellette, CFO

Why We Consider Budget Document Technology Elite:

  • Marketing strategy. Budget Document Technology is developing a new target campaign that features pre-roll advertising. When visitors click a video on a given subject, they first see an advertisement for the dealer. The target audience is based on geographical area, job title, industry and other demographics.
  • All out. A new, modernized, quarterly sales blitz was launched. Two days per quarter, the entire sales team concentrates on uncovering opportunities in their geographic territories. For two to four weeks prior to the blitz, the team focuses on third-party demand lead generation in the targeted area. Territories are alternated on a quarterly basis. Each territory manager is responsible for coordinating its blitz to include a half-day focus on email telemarketing; half-day focus on phone telemarketing; and a full-day, in-person blitz with leave-behinds.
  • Tech refresh. An existing health care client received an A4 refresh, and Budget Document Technology also replaced several competitor A3 units. The deal totaled 280 units and more than $670,000 in hardware.
  • OEM honors. Budget Document Technology has captured Konica Minolta’s Pro-Tech certification and FP Mailing’s Champion’s Club status, and it was named a Prestige Partner by GreatAmerica Financial Services.

Knoxville, TN

Year Founded: 1964
President/Owner: S.R. Sumner
Number of Employees: 61
Primary Vendors: Ricoh, Kyocera, Epson, Fujitsu
Primary Solutions Offerings: DocuWare, Collabrance, PaperCut, PrinterLogic, OpenText, Intermedia, Microsoft, ConnectWise, SentinelOne
Primary Leasing Partners: Centriworks Financial, U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Equipment sales (53%), managed technology (24%)
Biggest Accomplishment of the Past Year: Centriworks posted a 96.1 Net Promoter Score and a 99.4% billing accuracy rate, all the while increasing year-over-year revenue and business activity by 24%.

Steve Sumner (left), president of Centriworks, and Colebee Sumner, his daughter and operations analyst

Why We Consider Centriworks Elite:

  • Story telling. Centriworks created a blog series as part of its marketing initiatives. The series covers a wide range of technology topics penned by the dealer’s experts.
  • Power play. A Department of Energy facility inked a five-year deal with a package value of $3.3 million. The client will receive 300 A3 color devices and print management software.
  • Invoice excellence. The aforementioned 99.4% billing accuracy simplifies the process of doing business with Centriworks. The dealer sent out nearly 39,000 invoices in 2022, with only 217 needing to be reissued. For the customer, that means spending less time, effort and expense researching and paying invoices from Centriworks.
  • Community caring. Centriworks is a major sponsor of events for non-profit entities including the Korn Ferry Tour Visit Knoxville Open, The McNabb Center’s Clayfest and Knoxville Challenger tennis tournament. It’s also the main sponsor and creator of the GoGreenET.com environmental stewardship initiative for East Tennessee businesses.

Greenville, NC

Year Founded: 1971
President/Owner: David Jones, Ed Murphrey (owners), Jason Jones (COO)
Number of Employees: 84
Primary Vendors: Konica Minolta, Ricoh, Kyocera, Brother
Primary Solutions Offerings: PaperCut, DocuWare
Primary Leasing Partners: U.S. Bank, LEAF, GreatAmerica
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Cloud faxing (40%), net-new hardware (25%)
Biggest Accomplishment of the Past Year: CopyPro did a great job of retaining its customer base while growing via net-new accounts.

The CopyPro team at its corporate headquarters in Greenville, North Carolina

Why We Consider CopyPro Elite:

  • Help wanted. In an effort to continue expanding its customer base, CopyPro is hiring new reps. The first 90 days see the hires concentrate on prospects and collecting information on current vendors and contract expiration dates, all while developing a relationship with that prospect to onboard them as a customer.
  • Track record. An existing health care client turned to CopyPro for a placement of more than 150 units. The dealer’s past performance, account support and competitive pricing structure won the business.
  • Employee focus. CopyPro created an advisory committee that consists of employees from different divisions and two members of management. This Culture Club meets on a monthly basis to explore ways the company can improve employee engagement and improve morale.
  • Code cracker. Customers requesting service can reach out to CopyPro three different ways: by phone (with a live person), through the company’s website or by scanning the QR code on the affected device.

CPI Technologies
Springfield, MO

Year Founded: 1963
President/Owner: Erik Crane (president/CEO), Heidi Crane (COO)
Number of Employees: 56
Primary Vendors: Toshiba, Xerox, HP, Epson, Formax, Brother, Lenovo, Dell
Primary Solutions Offerings: DocuWare, Continuum, PaperCut, SentinelOne, Valsoft, Pax8, eGoldFax, Microsoft, ConnectWise, Domotz, Webroot, ScalePad, ProofPoint
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: MNS GP (155%), MNS revenue (53%), hardware (26%)
Biggest Accomplishment of the Past Year: World-class service and impactful team members have enabled CPI Technologies to register steady growth and profits.

CPI Technologies executive team (from left): Erik Crane, president and CEO; Rob Kassing, vice president of sales; Greg Gurke, vice president of service; and Josh Glover, vice president of technology solutions

Why We Consider CPI Technologies Elite:

  • No barriers. CPI Technologies prides itself on providing personal attention to clients and partners. Upper management takes an active role in working with customers to tackle any problems that may arise and to ensure an overall quality experience.
  • Educational excellence. A trio of takedowns involving large school bids led to $750,000 in imaging hardware sales. The IT division added a pair of significant wins for VoIP phone systems worth $250,000 and $110,000, and two whiteboard placements valued at $180,000 and $150,000.
  • Servant mindset. Employees are allotted paid hours to volunteer for their favorite charities through the company’s CPI@One program. Team members have volunteered to (among other things) renovate buildings, build flower beds and move furniture.
  • Industry honors. For more than 15 years, CPI Technologies has been named a Toshiba ProMasters Elite Certified Dealer Award winner. U.S. Bank recognized the dealer as a Gold Level partner.

Charleston, SC

Year Founded: 2002
President/Owner: Thomas Fimian
Number of Employees: 80
Primary Vendors: Xerox, Kyocera, Canon, HP, Xanté
Primary Solutions Offerings: Verkada, 3CX, ConnectWise, DocuWare, Xerox, Microsoft, eGoldFax, PaperCut, Skyline
Primary Leasing Partners: GreatAmerica, FITTLE (Xerox)
Approximate Yearly Revenue: $14.3 million
Fastest-Growing Business Segments: Managed IT (200%), services (42%), production (38%)
Biggest Accomplishment of the Past Year: DocuGraphics acquired and integrated Custom Cloud Solutions. Managed IT now represents 30% of overall business and 40% of service business.

Why We Consider DocuGraphics Elite:

  • Ambitious goals. DocuGraphics aspires to become a $100 million workplace technology company over the next 10 years. The dealer vows to continue as an independent entity, giving employees and customers peace of mind.
  • Success stories. A trio of wins highlighted the year for DocuGraphics. On the managed IT side, it added a non-profit client with more than 160 users. Two imaging deals tied for top honors—a fleet upgrade for a state agency and a fleet refresh including on-premises labor for the client’s in-plant shop. DocuGraphics also netted multiple large print shop refreshes on the production print end.
  • Carolina dandy. The largest Xerox dealer in the Carolinas and Georgia, DocuGraphics was named to SC 50 Fastest Growing Companies by SC Business Awards in 2021 and 2022. It also garnered a spot on the Roaring 20 South Carolina list.
  • Worthy causes. During the past three years, DocuGraphics has partnered with the American Foundation for Suicide Prevention. The dealer donates proceeds to the organization, and its team members participate in the Out of the Darkness walks designed to raise awareness. It also sponsors an annual Christian college scholarship.

Frontier Business Products
Denver, CO

Year Founded: 1979
President/Owner: Carol Mitschke (CEO), Scott Schnabel (president)
Number of Employees: 75
Primary Vendors: Ricoh, Sharp, HP, Brother, Lexmark
Primary Solutions Offerings: DocuWare, PaperCut, Square 9 Softworks, OpenText
Primary Leasing Partners: GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: MPS (185%), copiers/printers (20%), MNS (15%)
Biggest Accomplishment of the Past Year: Frontier Business Products has made major investments in its support infrastructure to complement aggressive growth and long-term planning.

Scott Schnabel, president of Frontier Business Products (left) and co-owner Carol Mitschke

Why We Consider Frontier Business Products Elite:

  • Trusted word. Frontier Business Products believes taking care of the customer is the number-one priority. It follows a “do what you say when you say you are going to do it” mantra, and notes cost is never considered when doing right by the customer.
  • Contract success. The dealer thrived in the educational space with significant wins across universities, colleges and county school systems, backed by a solutions-driven approach.
  • Employee enticements. An employee recognition program, “Frontier’s Finest,” allows team members to salute co-workers who go above and beyond the call of duty.
  • Corporate caring. Frontier Business Products provides holiday gifts to children of families in need. The dealer also supports many of its non-profit clients.

Woodland Hills, CA

Dan Strull

Year Founded: 1998
President/Owner: Dan Strull (CEO), Paul Cooper (president)
Number of Employees: 55
Primary Vendors: Sharp, Konica Minolta, HP
Primary Solutions Offerings: ConnectWise, Kaseya, Konica Minolta
Primary Leasing Partners: PEAC Solutions, U.S. Bank, DLL, First Citizens Bank (formerly CIT), Wells Fargo
Approximate Yearly Revenue: $12 million
Fastest-Growing Business Segments: IT equipment (67%), office equipment (42%), aftermarket (22%)
Biggest Accomplishment of the Past Year: GoodSuite added a new division, audio and visual integration, to assist clients in office and remote environments.

Why We Consider GoodSuite Elite:

  • Marketing growth. GoodSuite has assembled a world-class marketing department over the past two years, which has bolstered the company’s email and search engine marketing programs, SEO optimization, enhanced website, product branding, lead management and social media.
  • Artistic add. Further augmenting its marketing efforts, GoodSuite rolled out an in-house creative department to address internal and customer-facing needs.
  • Performance recognition. GoodSuite rewards exceptional efforts with cash and gift prizes that recognize those who garner the rep of the quarter, quarterly founder’s award and annual founder’s award, as well as its president’s club trips. Fun-focused efforts include a Las Vegas contest, departmental fun days, fourth quarter Fridays and R.E.D. Fridays.
  • Teddy time. As part of its Operation Gratitude initiative, GoodSuite and its employees purchase and build Battalion Buddy bears, which are given to the children of recently deployed military personnel.

Green Office Partner
Chicago, IL

Year Founded: 2011
President/Owner: Todd Gallagher (CEO, co-founder), Chris Gallagher (VP of strategy, co-founder)
Number of Employees: 40
Primary Vendors: Xerox, HP, Canon, Epson, Zebra, Formax
Primary Solutions Offerings: Square 9 Softworks, PaperCut, Umango, XM Fax, PrinterLogic, PrintX, Kofax, Xerox
Primary Leasing Partners: FITTLE (Xerox), GreatAmerica, LEAF, Wells Fargo
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Production (183%), professional services (18%), MPS (15%)
Biggest Accomplishment of the Past Year: Green Office Partner was ranked the number-one “Best Place to Work” by Crain’s Business Chicago.

Green Office Partner was named #1 Best Place To Work 2023 by Crain’s Business Chicago. Shown from left are executives Mitch Kranitz, vice president, alliances; Jim Christopulous, senior sales consultant; Patti Wilson, finance manager; Gerald Toumayan, COO; Susie Ramirez, customer success manager; Todd Gallagher, CEO; Brad Haun, CTO; and DeAndre Hodo, CIO and vice president of service)

Why We Consider Green Office Partner Elite:

  • New branch. The dealer trekked north of the border, opening Green Office Partner Canada with an office in New Brunswick. It’s the only dealer in the Xerox chain to support both the U.S. and Canada.
  • Cult following. Customer satisfaction has yielded a loyal following for Green Office Partner. To accentuate this, it implemented a customer success manager program, which provides a single resource to customers for the duration of the relationship.
  • MPS invasion. A distribution company with 80 locations throughout the U.S. and Canada relied on Green Office Partner for its managed print needs. The client now enjoys a consistent and seamless experience in both countries and reduced its suppliers from seven to one.
  • Difference makers. Green Office Partner sponsors an annual golf outing for a large financial services client, an event that generates six-figure proceeds for a disadvantaged school. The dealer is also a headlining sponsor of “Caring for Cole,” an auction and fundraiser for the son of an employee who’s afflicted with a traumatic brain injury.

Oak Park, MI

Josh Britton

Year Founded: 1991
President/Owner: Rob Dube, Joel Pearlman (owners), Josh Britton (CEO)
Number of Employees: 65
Primary Vendors: HP, Xerox, Konica Minolta, Lexmark, Canon
Primary Solutions Offerings: PaperCut, PrinterLogic, Laserfiche
Primary Leasing Partners: U.S. Bank, HP Financial Services
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Hardware (23%), enterprise (10%), new logos (7%)
Biggest Accomplishment of the Past Year: As backorder issues diminished amid industry-wide cost increases, imageOne managed to navigate a variety of issues while maintaining top-end service.

Why We Consider imageOne Elite:

  • Marketing mavens. imageOne has crafted an inbound marketing strategy that focuses on content development—including blogs and videos—that has enabled the dealer to grow site traffic and increase leads. Refining its target customer base enhanced the company’s reach, while outbound email campaigns are generating initial discovery call appointments.
  • Financial health. The dealer won 99 divestitures across the country in the health care sector, with more than 1,000 machines in field.
  • Survey says. A top 100 customer survey yielded insights as to why clients do business with imageOne. Among the feedback: imageOne is easy to work with, responsive, saves clients time and money, and is a best-in-class MPS provider.
  • Dedicated time. Employees are furnished a paid day off to perform service for the community organization of their choice. Team members can parcel out the hours in order to serve more than one cause.

Integrated Office Technology (IOTEC)
Santa Fe Springs, CA

Year Founded: 2001
President/Owner: Bob Zieman (president), Doug Lu (principal), Dana Ruf (principal)
Number of Employees: 54
Primary Vendors: Toshiba, Konica Minolta, Brother, Lexmark, KIP, HP, Fujitsu
Primary Solutions Offerings: DocuWare, Kofax, Microsoft, PaperCut, Drivve
Primary Leasing Partners: Wells Fargo, U.S. Bank
Approximate Yearly Revenue: $10-$20 million
Fastest-Growing Business Segments: Managed IT (10%)
Biggest Accomplishment of the Past Year: By cross-training employees, Integrated Office Technology ensures its people work more cohesively as a unit and are flexible.

Why We Consider Integrated Office Technology (IOTEC) Elite:

  • Customer care. By treating every client like a partner, IOTEC is fostering a deeper, more meaningful connection. The dealer leverages a consultative approach, and its sales reps are constantly searching for ways to save the client money.
  • Follow through. The installation of hardware and software is only half of IOTEC’s value proposition. Its technician staff is charged with furnishing first-rate service.
  • Key accounts. IOTEC extended agreements with two of its largest accounts, which included unit upgrades and software solutions.
  • Partner prowess. The dealer has partnered with an IT company to help better service its customers.

KOMAX Business Systems
South Charleston, WV

Year Founded: 1999
President/Owner: Bob Maxwell
Number of Employees: 45
Primary Vendors: Konica Minolta, KIP, FP Mailing, Kodak, Canon, Promethean, HP
Primary Solutions Offerings: ACDI, Ademero, Microsoft, Konica Minolta, All Covered, Kofax
Primary Leasing Partners: DLL, U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $13.5 million
Fastest-Growing Business Segments: Managed voice (50%), managed IT (40%), production (40%)
Biggest Accomplishment of the Past Year: In spite of the supply chain disruptions, KOMAX registered its second-best sales performance in its 24-year history.

The KOMAX Business Systems sales team

Why We Consider KOMAX Business Systems Elite:

  • Plug-ins. KOMAX hammered out a deal with ACDI Energy Services to offer customers electric vehicle (EV) chargers, an area that offers significant net-new opportunities.
  • Big fish. One of the top deals of the past year saw KOMAX forge an agreement with a new large account, which included more than 50 copiers and 150 printers.
  • Service excellence. KOMAX boasts an average service response time of two and a half working hours. The dealer also has a dedicated customer support representative who provides training on all equipment and solutions at no cost to the client.
  • Tee time. The dealer hosted its 19th annual Make-A-Wish Charity Golf Tournament. To date, more than $250,000 has been raised to fulfill the wishes of local children who face life-threatening illnesses.

Kraft Business Systems
Grand Rapids, MI

Brandon Cousins

Year Founded: 1994
President/Owner: Jeffrey D. Cousins (owner), Brandon Cousins (president)
Number of Employees: 55
Primary Vendors: Konica Minolta, Lexmark, Xerox
Primary Solutions Offerings: Quadient, DocMgt
Primary Leasing Partners: GreatAmerica, Team Financial
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Mailing (50%), managed IT (20%)
Biggest Accomplishment of the Past Year: Kraft Business Systems built a new headquarters in Grand Rapids, Michigan, moved into a new office in Detroit and acquired a company.

Why We Consider Kraft Business Systems Elite:

  • Client management. Kraft Business Systems turned to HubSpot for sales automation and to use it as a true CRM tool. From a marketing standpoint, the dealer uses a blend of telemarketing, email and web channels, as it found it needed to be more creative in marketing to different regions.
  • Under construction. A major health care system account was secured late in the year, and Kraft Business Systems recently began the installation process.
  • Employee reassurance. Cultivating an environment that encompasses diversity, equity and inclusion has been a focal point for the dealer, which wants all its employees to feel valued and respected.
  • Going green. Kraft Business Systems emphasizes sustainable and responsible business practices, with an annual push to reduce its environmental footprint. Some of its practices include reducing waste, conserving energy and using eco-friendly tools.

NATIONAL Business Technologies
Albany, NY

Year Founded: 1927
President/Owner: Scott W. Mueller
Number of Employees: 85
Primary Vendors: Kyocera, HP, Konica Minolta, Xerox
Primary Solutions Offerings: Microsoft, DocuWare, Kaseya, Cisco, ConnectWise
Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $18 million
Fastest-Growing Business Segments: IT services (60%), UCaaS (55%), MPS (25%)
Biggest Accomplishment of the Past Year: NATIONAL Business Technologies grew its staff, increasing its IT department, management and specialty positions in admin and sales.

When they’re not hard at work, team members of NATIONAL Business Technologies take a break to play eSports

Why We Consider NATIONAL Business Technologies Elite:

  • Marketing tactics. During the past year, NATIONAL Business Technologies performed a reboot of its website while increasing and enhancing its social media presence, helping trumpet a more diversified product portfolio.
  • Phone home-r. NATIONAL Business Technologies’ top takedown of the year was a large local school district, a unified communications deal that totaled more than 500 devices.
  • Recreational perks. Working hard and playing hard is evident by the dealer’s eSports gaming center for employees. Team members in need of a break can visit the company’s Dark Horse Café, and a new park area was established to host company barbecues and outdoor activities.
  • Supporting causes. NATIONAL Business Technologies believes in supporting local businesses. The company makes donations to local charities and contributions to youth athletics.

Offix LC
Gainesville, VA

Year Founded: 1999
President/Owner: Stephen Valenta
Number of Employees: 37
Primary Vendors: Canon, Kyocera, KIP, FP Mailing, Sharp, Formax, Data-Pac, HP
Primary Solutions Offerings: Canon, MyQ, RingByName, INFODYNAMICS, PaperCut, YSoft, Umango, Drivve, eGoldFax, FlexSystems
Primary Leasing Partners: Canon Financial Services, First Citizens Bank (formerly CIT), EverBank, GreatAmerica
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Mailing equipment (175%), MPS (150%), software (125%)
Biggest Accomplishment of the Past Year: Offix implemented the Entrepreneurial Operating System, which helped increase its focus and traction on company goals.

The Offix leadership team (from left): Tim King, vice president of sales; Nicole Walsh, recruiter and HR manager; Steve Valenta, president; Kim Valenta, vice president; Judy Popov, marketing manager; and Ronny Robey, vice president of service

Why We Consider Offix Elite:

  • Marketing refresh. Offix assembled a dedicated marketing department, led by a marketing manager and assistant. The division has been critical to launching targeted advertising campaigns, hosting a successful open house, bolstering the company’s social media presence across various platforms and enriching its community involvement activities.
  • Demographic targets. The dealer is focusing on identifying overlooked audiences. One venture saw Offix publish a two-page ad in Our Community USA , an online and print business directory that serves the LGBTQ+ community.
  • Major wins. A pair of takedowns highlighted the year for Offix—a major hotel/resort company with seven locations across the country and a major defense contractor with global facilities. Both deals are for Canon gear, and one includes uniFLOW Online.

Ohio Business Machines, LLC (OBM)
Cleveland, OH

Year Founded: 2002
President/Owner: Salvatore J. Spagnola
Number of Employees: 85
Primary Vendors: Sharp, Ricoh, Canon, FP Mailing, Verkada, Formax, HP, Sangoma
Primary Solutions Offerings: Microsoft, DocuWare, PaperCut, Sophos, eGoldFax, Drivve, PrinterLogic, Kaseya, Barracuda
Primary Leasing Partners: LEAF, Wells Fargo, DLL
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Production (300%), MFP (18%)
Biggest Accomplishment of the Past Year: Ohio Business Machines expanded its offerings to include Verkada security cameras and experienced significant MNS growth in the SMB space.

Why We Consider Ohio Business Machines (OBM) Elite:

  • Safe & secure. OBM offers its clients a seven-year security blanket it feels is unmatched in the industry. Providing customers with a total-protection, no-risk guarantee adds peace of mind for the customer.
  • Top takedowns. The dealer reached terms with a large global manufacturer that has four plants in Ohio. The deal included 64 MFPs, wide-format devices for each location and print management software to optimize the environment. On the production end, OBM sold the largest Ricoh system in the portfolio to a client churning out more than a million pages per month on a single device. Off-line finishing gear was included in the package.
  • Recognizing performers. Team members are eligible to win various awards, including Employee of the Quarter and Employee of the Year, both of which are accompanied by bonuses.
  • Community caring. The dealer donates tickets for Guardians and Browns games that are used in fundraising raffles. OBM also sponsors multiple golf outings and events for non-profit organizations.

Solutions YES
Portland, OR

Sean Bell

Year Founded: 2011
President/Owner: Sean Bell
Number of Employees: 33
Primary Vendors: Canon, Kyocera, Xerox
Primary Solutions Offerings: DocuWare, Canon, Kyocera, PaperCut, Biscom
Primary Leasing Partners: First Citizens Bank (formerly CIT), U.S. Bank, FITTLE (Xerox), Canon Financial Services
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Imaging revenue (23%)
Biggest Accomplishment of the Past Year: Solutions YES became a Canon authorized dealer in 2022.

Why We Consider Solutions YES Elite:

  • Setting goals. With an eye toward achieving a 20% increase in net-new business, Solutions YES added salespeople to cover some of its existing customer base, allowing the firm’s top performers to focus on taking down new accounts.
  • $30K unit. For all sales opportunities with a value in excess of $30,000, Solutions YES has a dedicated team that includes executive leadership, a project manager and the specific sales rep working in tandem. This team helps solve more customer issues and better implement the products and services.
  • Trophy catch. Solutions YES aims to work with larger customers and increase the number of deals valued above $30,000. Last year, the company sold more transactions above that threshold than ever before, with wins in the fields of medical, construction, finance, education and local government.
  • Industry kudos. The dealer was named to the 2023 “100 Best Companies to Work For in Oregon” list by Oregon Business Magazine. This is also the third straight Elite Dealer honor for Solutions Yes.

Southwest Office Systems, Inc.
Euless, TX

Year Founded: 1964
President/Owner: Vince E. Puente Sr. (president, sales and marketing), Victor “Buddy” Puente (president, operations and finance)
Number of Employees: 42
Primary Vendors: Sharp, Kyocera, Epson, Formax
Primary Solutions Offerings: PaperCut
Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $10 million
Fastest-Growing Business Segments: Epson wide-format devices, Formax
Biggest Accomplishment of the Past Year: Southwest Office Systems remains profitable, has a strong cash reserve and is entirely debt-free.

Why We Consider Southwest Office Systems Elite:

  • Tech solution. Southwest Office Systems offers a Call Assistance Technical Service (CATS) team that can provide sophisticated online help/fix repairs with a goal of 39 minutes or less, thus avoiding the need for a technician to be dispatched.
  • Team wins. The dealer’s Million Dollar Month program furnishes cash bonuses to all team members when the company records a million dollars in sales for a given month. Its monthly “Shout Out” program enables team members to recognize co-workers who go above and beyond. The “SOS Bucks” program allows employees to shop for items such as logo wear, bags, bears and coolers.
  • Training initiatives. The dealer created a technical advisory group, a rotating team that explores various technologies to improve efficiencies. Southwest Office Systems also has a certified Sharp factory trainer on staff who oversees training classes of two to four technicians. Upon completion of training, Sharp issues certifications to the techs.
  • Worthwhile cause. Southwest Office Systems and its employees partner with Mission Arlington around the holidays every year to provide food and gifts to meet the needs of local families.

The Swenson Group (TSG)
Livermore, CA

Dean Swenson

Year Founded: 1993
President/Owner: Dean Swenson
Number of Employees: 24
Primary Vendors: Konica Minolta
Primary Solutions Offerings: Square 9 Softworks, Prism, PaperCut, Microsoft, Kofax
Primary Leasing Partners: GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $10 million
Fastest-Growing Business Segments: MNS (68%)
Biggest Accomplishment of the Past Year: A small amount of turnover proved to be beneficial for The Swenson Group. The new personnel fit in seamlessly and brought fresh ideas and new perspectives, which helped improve productivity.

Why We Consider The Swenson Group (TSG) Elite:

  • Critical investments. Several marketing enhancements are beginning to pay dividends for TSG, including ZoomInfo (data), HubSpot (CRM/sequential marketing automation) and Connect & Sell (prospecting). These measures have increased the dealer’s percentage of net-new appointments, fortified its pipeline and closed more business.
  • Shared fortune. When one of the company’s top clients experienced explosive growth, TSG played a role in helping grow the company’s nationwide presence. Dispatcher Phoenix, with barcode scanning for invoice management, was implemented to solve an accounting challenge. The deal, valued at $180,000, included approximately 200 MFPs.
  • DX success. TSG was one of two dealers that earned a perfect score in Konica Minolta’s Rev’d Up dealer program. The dealer has copped the OEM’s Pro-Tech Service Award 16 years in a row and was also named a Dealer of Excellence for Top Digital Transformation.
  • Client support. Whether it’s walk-a-thons, golf tournaments, casino nights or any number of activities, TSG and its employees lend a helping hand or contribution for their clients’ charitable causes.

Ann Arbor, MI

Year Founded: 2008
President/Owner: Kevin Van Kannel
Number of Employees: 50
Primary Vendors: Sharp, Epson, Kyocera, FP Mailing, Formax, OneScreen
Primary Solutions Offerings: Zultys, PaperCut, ThreatLocker, ConnectWise, WatchGuard, SentinelOne, Liongard, Kaseya, VulScan, Microsoft, Google, LastPass, Mailprotector
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank, Wells Fargo
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: MPS (200%), MNS (33%)
Biggest Accomplishment of the Past Year: UTEC teamed up with Walsh College to open its second location inside the school as part of the institution’s business hub and incubation center for local businesses.

UTEC executives (from left) Les Harris, Kevin Van Kannel and Tom Harrison

Why We Consider UTEC Elite:

  • Relationship building. As UTEC has developed a reputation for broadcasting its own quality podcasts, the dealer is helping Walsh College promote its studio and is recruiting other businesses to hold events at the school.
  • Government work. The company forged an MPS agreement with a large county in Michigan, a deal that entails approximately 1,400 devices.
  • Growth tools. UTEC partnered with Quantum Business Solutions and is now leveraging HubSpot, ZoomInfo and Connect & Sell to bolster its sales and marketing efforts.
  • All out. Embracing a work-hard, play-hard attitude, UTEC has fashioned a family-oriented atmosphere. It offers several perks available to team members, from recognition programs to events that include the employee’s entire family. Its annual president’s club trip is open to all employees.

Wisconsin Document Imaging
Green Bay, WI

Year Founded: 2010
President/Owner: Cory Spice (president/owner), Brian Titulaer (vice president of sales/owner)
Number of Employees: 35
Primary Vendors: Ricoh, Xerox, Kyocera, Epson, Canon, Duplo, MBM
Primary Solutions Offerings: DocuWare, Zultys, PaperCut, Microsoft, WatchGuard, Cove
Primary Leasing Partners: U.S. Bank, Wells Fargo
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: MNS (89%), hardware and solutions (19%), service contract revenue (11%)
Biggest Accomplishment of the Past Year: Wisconsin Document Imaging has experienced very low turnover during the past four years and saw just one employee depart in the last 12 months.

Wisconsin Document Imaging owners Cory Spice, president (left) and Brian Titulaer

Why We Consider Wisconsin Document Imaging (WDI) Elite:

  • Growth spurt. The numbers keep trending up for WDI. The company experienced more than 20% growth in 2022, and revenues for the first six months of 2023 were tracking 16% higher over the previous year. One driver is net-new placements, which exceed 45%.
  • Gouda business. One of the year’s top deals for WDI was a local cheese manufacturer with multiple locations. The package is for sales and service of over 100 machines, with plans to add DocuWare and PaperCut solutions in the near future.
  • Variety pitch. A major push for WDI the past two years is emphasizing the many solutions it has beyond office equipment sales and service. From workflow software to phone systems and managed IT, the company’s product and service menu grew considerably the past 10 years. The Zultys phone systems line was added within the past 12 months.
  • Industry honors. WDI has been recognized with Ricoh’s RFG Dealer Services Circle of Excellence Certified Dealership honor for 10 consecutive years. Big Brothers Big Sisters presented the dealer with its partnership award.

WiZiX Technology Group
Roseville, CA

Year Founded: 2017
President/Owner: Gary Johnson
Number of Employees: 60
Primary Vendors: Toshiba, Kyocera, Ricoh, Yealink, Brother, Formax, KIP
Primary Solutions Offerings: DocuWare, eGoldFax, PaperCut, Drivve, MyQ, Adobe, Kofax
Primary Leasing Partners: U.S. Bank, Macquarie, LEAF, DLL
Approximate Yearly Revenue: $15.7 million
Fastest-Growing Business Segments: VoIP (200%), MPS (35%)
Biggest Accomplishment of the Past Year: WiZiX Technology Group expanded into a second state, opening a new office in Reno, Nevada.

The WiZiX Technology Group team

Why We Consider WiZiX Technology Group Elite:

  • Head start. As part of its initiative to enter the Nevada market, WiZiX acquired Toshiba’s Reno and Tahoe area customers and employees. The move proved fortuitous, as the marketplace has been growing rapidly for the dealer.
  • Repeat grade. A school district in the Central Valley of California tapped WiZiX in a $400,000 deal that featured 33 Ricoh A3 units. The school placed another order just two months later for several dozen Brother Workhorse series printers to complement their MFPs.
  • Direct contact. In an effort to bring in more visitors to its website and generate more leads, WiZiX published more than 20 blogs that helped position it as a thought leader. The move, designed to rely less on third-party lead sources, helped convert more than $300,000 in sales revenue from website leads.
  • Charitable gestures. On the strength of sponsoring various fundraisers and events, WiZiX donated more than $30,000 to local charities in 2022. Team members are active in the communities they serve, including Rotary Clubs, Chambers of Commerce and The First Tee of Greater Sacramento.

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