Repeat Business Systems

It takes a certain type of person to participate in a dealer advisory council. It’s not that one needs to exhibit Clara Barton-level altruism, but it helps to be able to compartmentalize motivation and recognize the opportunity to make a positive impact on the product and service Read More

If you’ve been asked to join your OEM’s dealer advisory council (DAC) or the equivalent, there are many obvious reasons to jump at the opportunity. You get a sneak peek at what’s coming down the pike. There’s the chance to provide input regarding existing and upcoming products Read More

There are myriad variables that weigh into new technologies or future generations of existing solutions. How much will it cost, and is there tangible ROI to justify the higher price tag? Does it anticipate future needs, or leave the door open to the possibility? It stands to Read More

The wonderful thing about advice is it’s free. As in, you’re free to heed it or free to ignore it. Unsolicited input generally falls on deaf ears. But in our case, we’ve asked and some of the biggest names in our industry have delivered some absolute gems of advice. That, Read More

And so it begins. We’re talking about M&A madness season. When the calendar switches to January, all of the deals that were completed in November and December are revealed to the public. Despite the general slowing of transactions in 2025, we’re off to a quick Read More

When it comes to business challenges, we live for those requiring little to no thought. If only every issue were the equivalent of a lightbulb in need of replacement, without having to dash off a mass email or call an emergency meeting. Unfortunately, that’s not how life Read More

Reactions are still rolling in following Ricoh’s Advantage Dealer Partner Summit, held Oct. 28-29 in the cavernous yet opulent Gaylord Opryland Resort & Convention Center in Nashville, the celebrated home of country music. For those who wanted a buzz akin to the lively Read More

If the world of office technology was reimagined as a well-rounded meal, managed print services (MPS) would not represent the protein in a client’s diet. And it’s not the carbohydrates or the fats. Rather, it says here that MPS’ impact is similar to the vitamins and minerals one Read More

It’s that time of year here in the northeast when mornings are cool and kids head back to the classroom. That also means high school football practices and games are well underway. The fundamentals of the sport, you may have noticed, closely mirror competition in the business Read More

Over the years we’ve witnessed how managed print services (MPS) and managed network services (MNS) continue to become intertwined. Since the pandemic, the distributed workforce demanded contingencies for maintaining an acceptable level of security, as printers became viewed as an Read More

We’ve all heard the expression, “Life is hard because it gives you the test first, then teaches you a lesson.” Unfortunately, it’s impossible to safeguard against every challenge in business. The hope is that when issues eventually arise, they don’t result in a swift kick to the Read More

As anticipated, President Trump’s tariffs have arrived (sort of), creating volatility on Wall Street and Main Street. Across the nation, 401Ks took a massive hit (160 million people are invested in the market, per Time) while the Trump Administration maintained that the tariff Read More

Sales momentum is as much psychological as it is quantifiable. If an account representative has confidence, even if it’s a tad unwarranted, the upshot is a positive and aggressive push from quarter to quarter. We live in a world where perception is essentially reality, hard Read More

Few people would debate that, in our personal and professional lives, artificial intelligence (AI) is only scratching the surface of possibilities. Then there’s the little matter of what exactly constitutes AI. For years, we have been using technology tools that have intuitive Read More

It’s not surprising that one of the barometers used to measure the success of a sales department is its ability to secure net-new business—taking down a client, and unseating either another dealer or a manufacturer direct in the process (that’s ample reason in itself to ring the Read More