Repeat Business Systems

Role Models: Top Women Dealer Execs Share Primary Influences

Everyone has a role model on some level. Whether it’s someone you know personally, such as a parent or family member, a figure from your formative years (e.g., a teacher, neighbor or clergy), or someone who shaped your earlier years as a professional (manager or co-worker), we
Read More

Vertical Voyage: Rough Waters and Lost Accounts Await Unprepared Dealers

Garnering a reputation as a trusted source of technology and solutions that address a given vertical market entails diving into the deep end of the pool. Dealers need to be heavily fortified with subject-matter experts, an attentive and dedicated sales team and a service
Read More

Partners in a Cause: Supporting Missions of Vertical Clients Strengthen Bonds

How a dealer defines its partnerships with customers that represent a given vertical market truly goes a long way toward ensuring repeat business. The oft-repeated phrase “people don’t care what you know until they know that you care” may be approaching cliché status, but it
Read More

Pain Points: Dealers Prove Adept at Addressing Vertical-Specific Needs of Clients

While the pandemic may be an unpleasant memory, the damage left in its wake continues to provide an opportunity for office technology dealers that serve particular business verticals. Many of the challenges clients faced prior to March 2020 have morphed and taken abrupt left
Read More

Repeat Business Systems Appoints Steven Bruno as Chief Financial Officer

Albany, NY (Feb. 3, 2022) – Repeat Business Systems Inc., the Capital Region’s leader in IT and managed network services, copiers, printers, mailing and shipping solutions, office technology, and document imaging software services, announces the promotion of Steven Bruno to the
Read More

Closing a Deal: The Sometimes-Winding Sales Journey of Commercial Imaging Projects

In the world of commercial imaging, the business development phase often involves the philosophical discussion around the mechanics of digitizing printed documents. End-users must grapple with questions surrounding the feasibility of handling the project internally, or making the
Read More

Commercial Imaging and Security Concerns: Walking the Line with Regulatory Compliance

Providing quality, accurate scanning of documents is only the first step toward offering adept commercial imaging services. When the end-user client is in government, legal, health care or other verticals that require a documented chain of custody, security and regulatory
Read More

Only a Zoom Away: Keeping Tabs on its Teams Key to Elite Dealer Success

When a business disruption pushes the business community from its base of operations, communication takes on greater emphasis, which holds true with employees, partners, clients or other stakeholders critical to success. When the pandemic forced companies to resort to remote
Read More

Zygoquest Group Advised Databranch On Sale to Repeat Business Systems

Downingtown, PA (Nov. 2, 2020) — Mike Dudek and Rich Wisniewski of Zygoquest Group “seeking to unite” served as the advisor to Databranch, Inc., an IT Managed Services Provider (MSP) and its owner David Prince, on the sale of assets to Repeat Business Systems, Inc.
Read More

Repeat Business Systems Strengthens IT via Acquisition of Databranch

Repeat Business Systems Inc. (RBS), the Capital Region’s leader in copiers, printers, office technology, and IT and managed services, acquired the assets of Databranch in Olean, New York. This will be the company’s lucky 13th acquisition and will continue to fill in the corridor
Read More

M&A Roundup: Repeat Business Systems, Hyland, Kyocera and ImageNet Consulting Swing Deals

Business was brisk over the past week-plus with deals that touched various segments of the document imaging world. No less than four deals were consummated: Repeat Business Systems obtained Ed and Ed Business Technology; Hyland added Streamline Health’s ECM Business; Kyocera
Read More

Fueling Growth: The Next Hidden Gem is Just Around the Corner

The Sharp dealer meeting earlier this month in Las Vegas created a lot of buzz around the smart office/future office platform, and other manufacturers like Konica Minolta have gone down this path. In fact, the smart office has kind of pushed the humble MFP onto the backburner,
Read More

Switching Lanes: Overcoming Client Objections to Nontraditional/Hidden Gems

One of the more common refrains that has been repeated throughout 2019 is the suggestion to “stay in your lane.” In other words, don’t deviate from what you know or stray from your core competency. Stick to what you do best. That philosophy can be problematic. As an office
Read More

Unearthing the Hidden Gems: How Dealers Spread the Word

If there’s a chill to the morning air, then it must be October. This month’s state of the industry report takes an overview of the so-called hidden gems that dealers believe have a high upside for potential growth, but may be viewed by some as flying under the radar simply
Read More

Undaunted: A Conversation with Repeat Business Systems President Dawn Abbuhl

If you’re going to work an 80-hour work week like Dawn Abbuhl, president of Repeat Business Systems, the end result had better be a successful business. Based on its 28-year history and how it’s doing this year, it’s safe to say, Repeat Business Systems is indeed a successful
Read More
12