Sales and Service

I’ve lost track of how many Sharp dealer meetings I’ve attended since the early 1990s, when the company first started scheduling them. What I haven’t lost track of is the consistent quality of those meetings over the years, and this year’s event was no exception. Held in Orlando Read More

The ability to consistently reel in net-new business is the modern-day practice of panning for gold. Think about it. You’re picking out a region, digging through layers and sifting away until you find a gem that will yield untold riches. But the road to Sutter’s Mill is pocked Read More

Toshiba America Business Solutions strengthened its cloud portfolio by acquiring Youmebee, Ltd., the makers of directprint.io and a leading provider of cloud-native print management solutions. The move reinforces Toshiba’s commitment to delivering open, flexible and secure print Read More

It’s difficult to absorb any type of media, be it print or digital, without being inundated with news about artificial intelligence (AI). It’s truly permeating most aspects of life, and chances are you are either knowingly or unwittingly tapping into some iteration of AI. As the Read More

Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC), successfully concluded its highly anticipated partner event, NEXT 2025, held Oct. 7–9 at the Rosen Shingle Creek in Orlando, Florida. The three-day event united Sharp Read More

There is a psychology in B2B sales that asserts people only buy from those they like. In some instances, salespeople also have a disdain for potential business partners that needs to be overcome. Still, David Ardies doesn’t see it as being all that complicated. A sales lif Read More

The pace of deals has slowed considerably in the office technology dealer neighborhood, but a pair of transactions in the east from longtime Elite Dealers shook the M&A tree. Down south, Datamax bolstered its presence in Arkansas and Texas by obtaining Wight Office Machines. Read More

A little-known fact about Mason Olds is he’s a New York Islanders fan. Now, to anyone under the age of 40, the Isles are a long-suffering NHL franchise. But those of a certain age recall a time when Long Island was home to a hockey dynasty, a four-time Stanley Cup champion and Read More

Are you currently thinking about adding a new non-MFP hardware item to your product catalog, or is it something you’ve kicked around in the past? Would you benefit from ancillary revenue to offset the volume loss from the big boxes? The second question is silly; of course, you Read More

Canon U.S.A. Inc., a leader in digital imaging solutions, today announced the expansion of its imageFORCE product line with the launch of six new series of office printers. The new hardware was among the highlights touted by the OEM during this week’s Canon Summit 2025 at Read More

Toshiba America Business Solutions is simplifying the often tedious asset tag process by introducing its mobile and QR-enabled Encompass Tag & Assessment Generator (eTAG). Ushering print fleets online is now a breeze when using eTAG, the industry’s first and currently Read More

Braden Business Systems announced that CEO and Managing Partner Erik Braden has been named the 2025 MSP Executive of the Year by Channel Futures. The award recognizes executives who exemplify transformative leadership in the technology services sector, further cementing Braden’s Read More

MPS Monitor, a leading software-as-a-service (SaaS) provider specializing in remote monitoring for the managed print services industry, is pleased to announce the appointment of Kevin Tetu as senior vice president of sales and partner alliances. A recognized innovator and trusted Read More

Standley Systems, a provider of managed print, document management, scanning and print technology services across Oklahoma and North Texas, has opened a new North Texas office and technology showroom at 3801 E Plano Pkwy, Suite 300, Plano. The dealer celebrated the opening with a Read More

There’s something really special about the term recurring revenue. It’s a siren song without the nefarious undertones. It’s the Mister Softee jingle, sans the excess pounds from drinking black-and-white milkshakes. There’s something quite Pavlovian about the term; it elicits a Read More