All Copy Products
Year Founded: 1975
President/Owner: Brad Knepper
Number of Employees: 480
Primary Vendors: Konica Minolta, Sharp, Canon, Muratec, KIP, Océ, HP
Primary Solutions Offerings: Verticomm, Verkada, Intermedia, FP Mailing, Fujitsu, Microsoft, Lamasatech, Sharp, Promethean, Square 9, Spectro
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank, CIT
Approximate Yearly Revenue: $100 million
Fastest-Growing Business Segments: Physical security (106%), equipment (58%), service (13%), phones (12%)
Biggest Accomplishment of the Past Year: A pair of acquisitions resulted in the successful integration of more than 100 new employees. The teams contributed hundreds of hours in addition to executing their own duties during a time of labor shortage.
Why We Consider All Copy Products (ACP) Elite:
- Marketing mavens. By relying on Google PPC advertising, ACP has reaped a valuable tool for demand generation. Using market research, the dealer can build tailored experiences based on keywords and popular messaging. ACP is able to ad match a search directly and customize a landing page that speaks to the search term, resulting in a high-conversion, low-cost generation machine.
- Extended stay. ACP renewed a 15-year relationship with University of Colorado Health (UCHealth), a contract that entails management of nearly 400 devices, complemented by a large, full-time onsite staff.
- Employee perks. In fostering a safe, fun and engaging workplace, ACP hosts creative and enjoyable employee events that encompass all departments. All team members also have the opportunity to participate in president’s club and manufacturer outings. Employee success stories are promoted through the company’s digital display network.
- Tee time. For the last eight years, ACP has hosted an annual charity golf tournament benefitting Warren Village, a Denver non-profit organization. The event has raised more than $150,000 for the organization.
Grand Rapids, MI
Year Founded: 1987
President/Owner: John Lowery
Number of Employees: 507
Primary Vendors: Ricoh, Canon, Kyocera, HP, Lenovo, Duplo, EFI
Primary Solutions Offerings: Hyland, DocuWare, Kofax, Datto, Arctic Wolf, ElectroNeek, Cisco
Primary Leasing Partners: GreatAmerica, U.S. Bank, Canon Financial Services, Wells Fargo
Approximate Yearly Revenue: $100+ million
Fastest-Growing Business Segments: Imaging division (nearly 20%)
Biggest Accomplishment of the Past Year: After doing business as Applied Imaging for 35 years, the brand update was a considerable project for the dealer, entailing changes in advertising, building signage, vehicle wraps, machine stickers and invoices, among other areas.
Why We Consider Applied Innovation Elite:
- Story telling. The marketing department stepped to the plate to help convey the messaging behind the company’s new moniker. Extensive radio campaigns included top execs John and Casey Lowery, who provided insights on the change. It was felt that a more comprehensive descriptor was needed to account for non-imaging services such as managed network services, document destruction, medical waste disposal and content management.
- Key takedowns. Applied Innovation reaped a pair of municipality agreements that each resulted in million-dollar sales. At press time, the dealer was putting the finishing touches on a deal with a medical company that projects to be even bigger.
- Industry accolades. Among the awards Applied Innovation copped recently are Ricoh’s Circle of Excellence, Crain’s Private List Top 200 and Detroit Fast 50, CRN’s Elite 150 MSPs and the Better Business Bureau’s Torch Award for Ethics.
- All in! One of Applied Innovation’s most popular fundraisers is its annual Casino Royale gaming event, which raises money for Children’s Healing Center. All employees are allotted 19 hours of company time to dedicate toward organizations where they live. The dealer also sponsors many other events and fundraisers that support local communities.
Atlantic Tomorrow’s Office
New York, NY
Year Founded: 1959
President/Owner: Larry Weiss
Number of Employees: 371
Primary Vendors: Ricoh/Savin, Toshiba, Konica Minolta, HP, Kyocera
Primary Solutions Offerings: DocuWare, EFI, PaperCut, Seim Solution, MDR Solution, Dark Web ID, Microsoft, Duo Factor, Barracuda, UCaaS
Primary Leasing Partners: DLL, Wells Fargo, CIT, HP, GreatAmerica
Approximate Yearly Revenue: $145 million
Fastest-Growing Business Segments: MNS (7%), MPS (6%), MFPs (5%)
Biggest Accomplishment of the Past Year: The dealer enjoyed a post-pandemic rebound as MFP hardware sales eclipsed its 2019 performance, capped by a December blitz that yielded more than $6 million in revenue and 485 units sold.
Why We Consider Atlantic Tomorrow’s Office Elite:
- Deeper drill. In an effort to address client needs, the dealer provides technology business reviews with c-level leaders, discussing only products and services that Atlantic Tomorrow’s Office doesn’t currently provide to them. Taking clients/prospects to events such as games and concerts helps foster deeper relationships while creating memories.
- Class size. Atlantic Tomorrow’s Office enjoyed a top takedown in the education sector, netting a $1.1 million deal with 106 hardware units plus another $36,000 in monthly revenue for solutions including PaperCut and DocuWare.
- Adaptive scheduling. The dealer’s hybrid work policy sees employees come into the office every Wednesday. The gradual return to normal sees more in-person meetings, holiday parties and staff events; the company’s annual awards night is also returning after a two-year hiatus.
- Community caring. Each year, Atlantic Tomorrow’s Office earmarks $1.2 million in support of organizations throughout the tri-state area. They include Oceana, Mariano Rivera Foundation, Make A Wish, National Kidney Foundation, Dominican College, St. Christopher’s and The Jillian Fund.
Maryland Heights, MO
Year Founded: 1999
President/Owner: Bruce Gibbs
Number of Employees: 349
Primary Vendors: Sharp, Ricoh, Dell, Microsoft
Primary Solutions Offerings: Datto, Cisco, HPE, SentinelOne, Cohesity
Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $100 million
Fastest-Growing Business Segments: Technology services (29%), MFPs (8%)
Biggest Accomplishment of the Past Year: GFI Digital endured the pandemic without having to implement job actions. In fact, the dealer has added positions in the last two years and is on track to outperform 2019 sales.
Why We Consider GFI Digital Elite:
- Health screen. The dealer offers a security assessment that provides prospects and customers a deep analysis of their security protocol—from internal and external risks to policy compliance—a risk and issue score, and steps needed in order to attain an optimal bill of health.
- Rebound business. One of the top takedowns for GFI Digital was actually a returning client—the largest school district in the St. Louis area—initially lost to a competitor. The MPS business was recaptured on the strength of customer service.
- Breaking news. GFI Digital has garnered its share of awards from the St. Louis Business Journal, including Top 150 Privately Held Companies and Top Companies in St. Louis, while the St. Louis Post-Dispatch bestowed the dealer with a Top Workplaces honor and the Midsize Business Leadership Award for top exec Bruce Gibbs. A Sharp Platinum Level Service Provider, the dealer is also a Hyakuman Kai Elite performer.
- Corporate caring. The dealer supports organizations such as United Way and Boys & Girls Clubs, in addition to philanthropy through the Gibbs Family Foundation.
Gordon Flesch Company (GFC)
Year Founded: 1956
President/Owner: Patrick Flesch (president), Thomas Flesch (CEO)
Number of Employees: 660
Primary Vendors: Canon, Ricoh, Lexmark, Duplo, Zebra
Primary Solutions Offerings: Canon, PaperCut, EFI, Kofax, EtherFax, Laserfiche, ConnectWise, Arctic Wolf, Scale, Nutanix, Microsoft
Primary Leasing Partners: GFC Leasing (in house)
Approximate Yearly Revenue: $167 million
Fastest-Growing Business Segments: On-site services (25%), EMC (18%), aftermarket (12%)
Biggest Accomplishment of the Past Year: Expansion continues to help drive growth for Gordon Flesch Company, and this year was no exception, as the dealer obtained Stan’s LPS Midwest of Woodstock, Illinois, and Oshkosh Office Systems of Oshkosh, Wisconsin.
Why We Consider Gordon Flesch Company (GFC) Elite:
- Inbound bounty. GFC’s inbound marketing program continues to be a boon for lead generation. It’s netted more than 1,000 leads, 265 sales and 130-plus new customers, and has produced $2.8 million-plus in revenue.
- Survey says. By employing SurveyMonkey’s TechValidate to generate a trio of customer surveys, GFC leveraged the data to update internal processes, create client testimonials and case studies that were incorporated into the dealer’s marketing materials.
- Employee destination. GFC continues to enhance its team member experience through fun activities such as a company-wide bags (Cornhole) tournament. A diversity, equity and inclusion (DEI) committee was created along with a customer experience (CX) monthly newsletter. These measures further enhance the culture of a company that has 113 team members with 25-plus years of experience there.
- Corporate generosity. In addition to its GFC Foundation, which has contributed more than $2.1 million to organizations in need, the company allots eight hours of paid volunteer time per year for full-time employees to dedicate toward charities of choice.
Impact Networking, LLC
Lake Forest, IL
Year Founded: 1999
President/Owner: Frank Cucco (CEO), Dan Meyer (president)
Number of Employees: 781
Primary Vendors: Konica Minolta, Kyocera, Ricoh, HP, Microsoft, Apple
Primary Solutions Offerings: Microsoft, SentinelOne, Datto, Cisco, Huntress, Perch, Qualys, Mendix
Primary Leasing Partners: GreatAmerica, CIT, DLL
Approximate Yearly Revenue: $144 million
Fastest-Growing Business Segments: Enterprise solutions (121%), managed IT (38%)
Biggest Accomplishment of the Past Year: Symbolic of the company’s evolution as a technology provider, Impact Networking saw more revenue from managed services than copy/print hardware for the first time in its history.
Why We Consider Impact Networking Elite:
- Peerless expertise. Outsourcing isn’t in the Impact Networking vocabulary; the dealer boasts subject-matter experts for every service it offers. As a local and privately owned managed service provider, its leadership has the autonomy to promptly make customer-critical decisions. Virtually every solution is used by the dealer itself, which allows for internal feedback prior to bringing an offering to clients.
- Landmark deal. Impact Networking chalked up its first takedown in the Houston market with a managed IT services deal that yields $92,000 a month for five years—$5.5 million over the term. The sales process included a paid assessment, and the client never wavered, as it was eager to implement additional managed services from its dealer.
- Employee incentives. All Impact Networking employees reap an above-market salary, 20 paid days off (PTO) and unlimited sick time. The dealer also offers performance-based incentives including bonuses, all-inclusive trips and extra PTO.
- Educational outreach. Through its Impact U. program, the dealer works with underserved schools to provide learning resources while also promoting diversity and inclusion in technology education. Impact Networking also provides opportunities for young adults to work directly with its professionals to gain more insight into technology and the industry.
Loffler Companies, Inc.
St. Louis Park, MN
Year Founded: 1986
President/Owner: Jim Loffler (CEO/founder), James Loffler (president)
Number of Employees: 529
Primary Vendors: Canon, Konica Minolta, Xerox, Océ, HP, Lexmark, GBC, Duplo, FP Mailing Solutions
Primary Solutions Offerings: ABBYY, Square 9, Canon, PaperCut, Y Soft, Dell, Datto, SonicWall, Ruckus Wireless, NEC, 8×8, Ring Central, Mitel
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $117.2 million
Fastest-Growing Business Segments: Unified communications (78%), production copiers (30%), managed IT (17%)
Biggest Accomplishment of the Past Year: Even with pandemic-related challenges, supply chain issues, a move to a new facility and a transition to a hybrid work environment, Loffler Companies has adapted, thrived and maintained its focus on customer excellence.
Why We Consider Loffler Companies Elite:
- Ask Loffler. With the core mission of educating clients and prospects, Loffler Companies’ marketing team developed an inbound marketing strategy to aid end-users with helpful information when they’re in the market for a new device. The marketing team took a deep dive into the popular subject of “How much does a printer or copier cost?” by creating high-quality content pieces designed to aid in the buyer’s journey.
- Fiduciary finesse. One of the biggest deals enjoyed by Loffler Companies was a contract with a large financial services company. The $1 million pact included MFPs, software, managed print and on-site Printcare FTE.
- Industry praise. Loffler Companies has been named a Top Workplace by the Minneapolis Star Tribune for 12 years running. It was also selected to CRN’s 2022 MSP 500 Elite 150 list and Solution Provider 500 register. On the OEM side, the dealer was cited by Konica Minolta as Pro-Tech Certified and garnered Elite Status as a Canon Advanced Partner.
- Community outreach. The Loffler Helping Hands Team spearheads events and projects that enable employees to give their time and/or provide monetary donations in the communities the dealer serves.
Year Founded: 1955
President/Owner: Chip Crunk
Number of Employees: 650+
Primary Vendors: Ricoh, Canon, Kyocera, HP, Lexmark, Mimaki, Océ, Sharp, Lenovo, Formax, GBC
Primary Solutions Offerings: Verkada, DocuWare, ViewSonic, Intermedia, Sophos, Luxer One
Primary Leasing Partners: In-house leasing
Approximate Yearly Revenue: $137 million
Fastest-Growing Business Segments: Technology solutions (383%), managed IT (76%)
Biggest Accomplishment of the Past Year: With many clients still embracing a remote work model, RJ Young pivoted to technology solutions including managed IT, smart security cameras and voice-over IP phone systems, yielding 300% growth for consecutive years.
Why We Consider RJ Young Elite:
- Logo update. In tandem with its Modern Office platform, RJ Young embarked on an overhaul of its corporate logo, which now features a white rectangular image at the center—a nod to the company’s core paper and printing roots. The logo’s expanding circles highlight the dealer’s evolution throughout the years.
- Passing grades. RJ Young secured a multi-year accord with a major college-based health care system in Nashville. The deal encompasses 7,000-plus copiers and managed print services along with output management software and a customized three-year rollout program.
- Loaded mantel. The honors continued to pour in for RJ Young in 2022, with the Nashville Business Journal citing the company with its Best Places to Work and Best in Business honors. The Mississippi Business Journal recognized dealer employee Justin Chancellor as a Top 40 Under 40 performer. CRN named RJ Young to its 2022 MSP 500 list.
- Heart healthy. RJ Young demonstrates its love for the communities it serves via the Hands & Hearts Committee, which organizes and guides the company’s philanthropic endeavors. One of the many events it holds is the annual fall Pumpkin Run, which benefits the American Heart Association. Participants in the family-friendly run/walk event dedicate their efforts to the memory of someone impacted by heart disease and/or stroke. Contributions from past Pumpkin Runs have surpassed $100,000.
TGI Office Automation
Year Founded: 1964
President/Owner: Frank Grasso
Number of Employees: 310
Primary Vendors: Ricoh, Toshiba, HP, Lexmark, Dell, RISO, Microsoft, FP Mailing, Fujitsu, Kodak, Panasonic
Primary Solutions Offerings: Cisco, Microsoft, Nutanix, RFIdeas, Elatec, SonicWall, Fortinet, Veeam, VMware, Citrix, Zerto, DocuWare, PaperCut, Square 9
Primary Leasing Partners: DLL, CIT, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $110 million
Fastest-Growing Business Segments: MPS (74%), MNS (43%), solutions (34%)
Biggest Accomplishment of the Past Year: TGI Office Automation combined with iPower Technologies of Boca Raton, Florida.
Why We Consider TGI Office Automation Elite:
- New look. The union of TGI Office Automation and iPower Technologies necessitated a redesign and rebrand of their respective logos and websites. The dealer also invested in digital marketing for both entities, creating paid ads and an organic SEO plan to attract traffic and engaged users to their respective websites.
- Lead generation. TGI Office Automation turned to ZoomInfo to help identify prospects for the dealer’s products and services. The online platform integrates with TGI’s CRM to provide intelligence and prospecting solutions.
- OEM honors. Ricoh bestowed TGI Office Automation with a pair of awards—the Circle of Excellence Certified Dealership and Eco Excellence Member. HP lauded the dealer with its U.S. Print Hardware Reseller of the Year Award, and Toshiba honored TGI as a ProMasters Elite Certified Dealer.
- Corporate consciousness. TGI Office Automation supports the mission of its non-profit clients, allocating more than $500,000 a year to the causes they champion. The dealer also provides complimentary technical support services in certain circumstances, such as when Google’s changes to Gmail account security disabled the scan-to-email function on client MFPs.
UBEO Business Services
Year Founded: 2005
President/Owner: Jim Sheffield (CEO), Jim Morrissey (president)
Number of Employees: 1,200
Primary Vendors: Ricoh, Xerox, HP, Konica Minolta, Lexmark, Kyocera, Sharp
Primary Solutions Offerings: Laserfiche, DocuWare, PaperCut, OpenText, PrinterLogic, Canon, RightFax
Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo, DLL
Approximate Yearly Revenue: $250 million
Fastest-Growing Business Segments: Wide-format (225%), solutions (130%), production (125%)
Biggest Accomplishment of the Past Year: UBEO Business Services applied a tighter focus to all functional areas around its key initiatives to provide an enhanced customer experience and greater support for its sales efforts.
Why We Consider UBEO Business Services Elite:
- Partnership philosophy. UBEO has long believed that the best route to customer satisfaction is to under-promise and over-deliver, and that sets the tone for the life of its client engagements. Every aspect of its business is tied into customer satisfaction, which is reflected in the dealer’s decision-making process.
- Marketing enhancements. With an eye toward elevating its marketing prowess, UBEO concentrated its focus on business intelligence and targeted ABM strategies. In addition to a website refresh in the last year, the dealer enhanced its lead generation program.
- Employee development. UBEO encourages its team members to learn additional aspects of the business in order to grow their careers through promotion and development. The dealer adapted its working environment to accommodate remote and flexible work schedules.
- Helping hands. With multiple locations throughout the country, UBEO backs a number of non-profit and charitable organizations in each market. These include women’s shelters as well as food and toy drives.