Sales & Service

Elite Dealer Challenges: Employee Recruitment, Hiring and Retention a Primary Concern

The Great Resignation has been one of the most cited repercussions from the trail of destruction COVID-19 continues to leave across the global business network. The term is largely attributed to
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Sales Leaders: How Would Your Clients Describe Your Salespeople?

Let’s all pause for a moment… How well do your salespeople know their clients and how well do your clients know your salespeople? How would your clients describe your salespeople? Your
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Dealers Suggest Factors to Weigh When Evaluating Production Print Foray

Analysts and pundits may sometimes give the impression that they believe the path to generating significant revenue for an office dealer’s bottom line is by simply adding high-margin product and
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Class-Action Lawsuit Filed Against Datto, Alleging Consumer Fraud

A class action filed in U.S. District Court for the Central District of California, on Oct, 27 alleges that Datto purposefully, willfully, and knowingly committed consumer fraud and violated
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Toshiba Announces Strategic Reorganization to Separate into Three Standalone Companies to Enhance Shareholder Value

Toshiba Corporation announced last Friday its intention to separate into three standalone companies: Infrastructure Service Co.1, consisting of Toshiba’s Energy Systems & Solutions,
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The Full Production Monty: Dealers Talk Service, Supplies and Finishing Equipment

This week’s look into the State of the Industry report on production print examines the opportunities offered by supplies and service revenue, as well as its challenges. But what can really spice
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Staples Still in the Mix to Acquire Office Depot’s Consumer Business

Every now and then, a tug on the fishing line can serve as a gentle reminder of interest when it comes to billion-dollar overtures. And USR Parent, whose holdings include Staples, wanted to make
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Selling Production Print Gear: Dealers Discuss the Sales Cycle, Manufacturer Support

While the length of any sales process is difficult to pin down, many of our dealers participating in this month’s State of the Industry report on production print agree that given a number of
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