Sales & Service

Attention Sales Leaders: What Could Your Team Do With $7.2 Million Of Sales Opportunities?

Observe those successful in sales, and you’ll soon notice they’re good at the art of conversation. If you think this sounds easy, think twice. Having engaging sales conversations
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Elite Dealers Chart the Challenges Confronting their Businesses

As part of our annual Elite Dealers issue, ENX Magazine queries respondents regarding the toughest challenges facing their operations. We squirreled away these answers from our 132 honorees to
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Fine-tune Your Office Equipment Contracts with Flexible Payment Structures

There is a chance to deliver exceptional customer service through every single customer interaction. As an office equipment dealer, you do this each time you supply your customers with high
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Sales Strategies: Bolstering Revenue by Taking Road Less Traveled

We’re going to bid November adieu by wrapping up our look at 21st-century sales strategies with a mixed-bag look at the wildcard variables that have enabled dealers to gain a leg up on the
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Benchmarking – Past, Present and Future

If you are like me, you are trying to figure out what happened to summer. It seems like yesterday we were lighting off fireworks and eating your brother in law’s terrible BBQ. Now you are trying
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Patrick and Mark Flesch to Assume Senior Leadership Roles at the Gordon Flesch Company

The Gordon Flesch Company has named Patrick Flesch as president and Mark Flesch as chief operating officer (COO). Having served as sales managers and vice presidents of sales for the Gordon
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Which Value-Added Services Will Help You Deliver a Top-Notch Managed Print Services Program?

As an office equipment dealer, you have to do more than simply resell manufacturer hardware. Ultimately, your entire business relies on producing value that creates lifelong customers. That means
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Socially Acceptable: Dealers Leverage Twitter, LinkedIn and Facebook to Augment Sales

There are two things most dealers can agree upon. One, social media engagement is an effective tool for communicating with customers and prospects, whether it’s to promote a product or service,
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