Elite Dealers 2018: $300+ Million

DEX Imaging, Inc.
Tampa, FL

Dan Doyle Jr

Year Founded: 2002
President/Owner: Dan Doyle Jr.
Number of Employees: 1,300
Primary Vendors: Konica Minolta, KYOCERA, Canon, HP, Sharp
Primary Solutions Offerings: PrintCounts (DEX Proprietary managed print solution powered by Patrol), DEXDOX (DEX proprietary document management solution)
Primary Leasing Partners: GreatAmerica, numerous others
Approximate Yearly Revenue: $300 million
Fastest-Growing Business Segments: MPS
Biggest Accomplishment of the Past Year: Securing an exclusive partnership with HP to be its service arm.

Why We Consider DEX Imaging Elite:

  • Destination employer. DEX has cultivated a loyal following among its employees through profit sharing, custom-developed tools and new, custom-built sales and service facilities nationwide. Many of its sales and service people have been with the company since its inception, providing the consistency within accounts that keeps DEX’s customers happy.
  • Community caring. The dealer donates one-third of its profits to charities, which is part of the firm’s mission statement. In addition to employees volunteering for local community nonprofits, DEX works with its nonprofit clients on ways to raise money.
  • Scoreboard success. DEX invests roughly 80 percent of its annual advertising budget on sports-marketing sponsorships in the regions where it does business. The program not only raises exposure to the DEX Imaging brand, it provides a platform for the dealer to entertain clients and prospects at baseball games (Tampa Bay Rays, Florida Marlins, Nashville Sounds), football games (Tampa Bay Buccaneers, University of Alabama), hockey games (Tampa Bay Lightning, Florida Panthers, Nashville Predators) and the Nashville Soccer Club. DEX also sponsors auto racers Ryan Blaney and Harrison Burton, as well as golfers Ryann O’Toole, Nelly Korda and Brittany Altomare.
  • Mark of excellence. DEX remains a pillar of consistency, having garnered the Diamond Premier Dealer award from KYOCERA for 15 years running, as well as the Pro-Tech Service Award from Konica Minolta for 13 straight years. JD Power also bestowed the dealer with its Best Customer Experience award.

Saint Cloud, MN

Jeff Gau

Year Founded: 1973
President/Owner: Jeff Gau
Number of Employees: 1,208
Primary Vendors: Konica Minolta, Sharp, HP, Lexmark, Canon, M-Files, Microsoft, Cisco, IBM, Citrix, VMware, Mitel, Tech Data, EMC, HP Enterprise
Primary Solutions Offerings: Managed/hosted services, business IT services, carrier services, phone systems, document management and audio/video systems
Primary Leasing Partners: GreatAmerica, US Bank
Approximate Yearly Revenue: $312 million
Fastest-Growing Business Segments: Managed services, recurring revenue and cross-selling services/solutions
Biggest Accomplishment of the Past Year: Marco’s Gold Standard Program sustains and promotes its culture throughout all regions. Its methodology to meet these goals is based on four individual employee-led pillars: employee engagement, client satisfaction, vendor partnerships and community support.

Why We Consider Marco Elite:

  • Gold Standard Program. This initiative includes multiple campaigns, groups and activities that sustain and promote a culture of value and inclusivity, including the Marco Book Club, Gold Standard Week, Fitbit Challenges, Gold Standard Salute Awards, and unexpected gifts (including $5 Starbucks gift cards for every Marco employee on National Employee Appreciation Day).
  • Major pact. Earlier this year, Marco secured its largest one-time sale in company history, providing a $13.6-million voice solution from Cisco for a longtime client.
  • Work hard, play hard. Following its Gold Standard edicts, Marco encourages its team members to spend time together, chatting and getting to know fellow co-workers through dinners or after-work gatherings. Marco allocates $100 per person for events such as office holiday parties and summer get-togethers. Employees can host the dealer’s holiday parties in venues, hire caterers and set up extra activities such as comedians and performers.
  • Community caring. Since 2012, Marco and its employees have contributed more than $2 million to the United Way, and nearly $600,000 to CentraCare Health for cancer research and hospice events.
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