All Copy Products
Year Founded: 1975
President/Owner: Brad Knepper
Number of Employees: 415
Primary Vendors: Konica Minolta, Canon, Sharp, Toshiba, Muratec, Océ, KIP, Kyocera, Promethean
Primary Solutions Offerings: PaperCut, ECI Software, Canon, Drivve, Prism, PaperStream, StratoQ, Objectif Lune, Intellinetics, Square 9, Laserfiche, Kofax
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank
Approximate Yearly Revenue: $77 million
Fastest-Growing Business Segments: Managed IT (25%)
Biggest Accomplishment of the Past Year: ACP moved into its new corporate headquarters in Lincoln Park, Colorado, in the heart of Denver. Construction of the new home took two years.
Why We Consider All Copy Products (ACP) Elite:
- Hot leads. The dealer has implemented a new lead-distribution system that automates the process of sending out leads, getting them into the hands of salespeople virtually immediately. Another wrinkle is a lead timer ACP implemented, which gives the reps more urgency in responding. As a result, the average response time of inbound leads is less than 15 minutes.
- Unprecedented deal. ACP registered the largest sale in company history during 2019, placing 4,000 devices at a large health care provider. The dealer has eight full-time employees dedicated to servicing this client.
- Website redesign. By moving its redesigned websites to a new, innovative platform, ACP has more control over the design and content without plugins that can slow the site down. With clean code, a modern design and SEO-optimized content, its traffic numbers have soared and conversions have increased dramatically.
- Employee destination. In order to cultivate a working environment that generates pride and a sense of belonging, ACP solicits feedback from its team members to discover ways in which they can improve. The dealer also prefers to promote from within rather than filling upper-echelon positions with outside candidates.
Caltronics Business Systems – A Flex Technology Group Company
Year Founded: 1975
President/Owner: Dan Reilly (president)
Number of Employees: 275
Primary Vendors: Konica Minolta, Canon, Sharp, KIP, HP, Lexmark
Primary Solutions Offerings: PaperCut, Square 9, Kofax, XMedius
Primary Leasing Partners: GreatAmerica, Citi, DLL, U.S. Bank, Wells Fargo, TIAA Bank, LEAF, Canon Financial Services
Approximate Yearly Revenue: $60-$65 million
Fastest-Growing Business Segments: Managed print, professional services, production printing
Biggest Accomplishment of the Past Year: Caltronics continued to invest in its infrastructure that provided organic growth to all its partners in MPS, professional services and production printing.
Why We Consider Caltronics Elite:
- Family support. As part of the Flex Technology Group of companies, Caltronics can provide extensive vertical market knowledge to help customers of all industries and sizes. Its national reach allows Caltronics to service customers from a centrally located dispatch center. Its service model, in tandem with FTG’s resources, provides a consistent end-user experience.
- Sustained excellence. Caltronics has appeared on the Inc. 5000 list of fastest-growing companies for 10 consecutive years. The dealer has also ranked on the Top 100 CRN 500 Solutions list.
- Quality environment. The company holds the distinction of being one of the largest family-operated office equipment dealers in the United States. In addition to the full spectrum of health and retirement benefits, Caltronics nurtures its employee base with opportunities for career advancement and community involvement in an authentic company culture.
- Giving back. Caltronics’ departments identify local nonprofits to support as a unit and use the experience to create team-building activities. Employees are provided with paid time off to support organizations of their choice, and as a whole, the company backs numerous fundraisers, including those to aid in the aftermath of California wildfires.
Centric Business Systems
Owings Mills, MD
Year Founded: 1990
President/Owner: Rick Bastinelli
Number of Employees: 265
Primary Vendors: Sharp, Ricoh, Kyocera, HP
Primary Solutions Offerings: M-Files, Square 9, PaperCut
Primary Leasing Partners: DLL, U.S. Bank
Approximate Yearly Revenue: $60 million
Fastest-Growing Business Segments: Health care and production verticals, acquisitions
Biggest Accomplishment of the Past Year: Centric assembled a team of employees, with representation from all departments, to define and document the company’s culture. The team identified qualities, mindsets and expectations that help provide clarity to new employees.
Why We Consider Centric Business Systems Elite:
- Focused support. The Centric Connect program helps resolve post-installation issues with copiers and provides value for those clients who may lack IT support. Prior to its implementation, help desk technicians were spending more time solving customer network and software issues than dealing with device issues.
- Healthy growth. The dealer added a new health system client with 11 hospitals. The engagement included a managed print and copy services agreement for more than 5,000 devices, as well as production.
- Vertical approach. Centric has recruited, hired and trained members of its sales staff to become experts and focus on specific vertical markets. Their efforts are focused on prospecting, presenting, supporting and building business relationships in specific verticals such as health care, legal, religious, government, education and production.
- Community caring. The dealer’s staff supports and serves on local non-profit boards, including the Living Classrooms Foundation, Johns Hopkins Bayview Safety Advisory Board, Johns Hopkins Board of Trustees and the Stella Maris Advisory Board.
Copiers Northwest, Inc.
Year Founded: 1986
President/Owner: Mark Petrie (CEO), Gregg Petrie (president)
Number of Employees: 250+
Primary Vendors: Canon, Oce, Sharp, HP, Lexmark, Konica Minolta, Nextiva
Primary Solutions Offerings: Canon, PaperCut, Laserfiche
Primary Leasing Partners: Wells Fargo, Canon Financial Services, DLL
Approximate Yearly Revenue: $56 million
Fastest-Growing Business Segments: Production equipment (20%)
Biggest Accomplishment of the Past Year: The dealer opened its Imagination Studio, which houses the Colorado and Arizona wide-format products. Clients that can’t afford to invest in these technologies can use Copiers Northwest’s in-house capabilities to produce wall and floor graphics, along with indoor and outdoor signage.
Why We Consider Copiers Northwest Elite:
- Innovative marketing. Some of Copiers Northwest’s creative programs have proven to be popular with customers, including the “Have Your Cake and Eat It, Too” promotion that offered color copies for the same price as black-and-white prints. The dealer also takes advantage of manufacturer-sponsored promotions, such as HP’s lead-generating tie-ins with Spiceworks, one of the largest networks of IT professionals.
- Terrestrial radio. This year, Copiers Northwest kicked off a radio advertising campaign that featured top executives Mark and Gregg Petrie providing humorous banter on the leading stations in Washington and Oregon. While light-hearted, the spots touch on key business points.
- Manufacturer kudos. Among the many awards the dealer has received in the past few years is HP’s Premier Gold Partner status and the Hyakuman Kai Outstanding Sales Achievement award from Sharp. Locally, the company was named a 2019 Gold Business Partner by the Puget Sound’s Association of Legal Administrators.
- Community pillars. Copiers Northwest sponsors the Northwest Harvest Food Drive, and also participates in the U.S. Marine Corps Reserve’s Toys for Tots program. The dealer supports local sports teams with equipment and sponsorships, including the Boeing Classic (PGA tour event), the Seattle Thunderbirds minor league hockey team and Emerald Downs horse-racing track.
EO Johnson Business Technologies
Year Founded: 1957
President/Owner: Mary Jo Johnson (owner/CEO)
Number of Employees: 300
Primary Vendors: Canon, Lanier, Océ, Ricoh, Samsung, Toshiba, RISO, Cisco, Fortinet, HP, Nimble, Dell, Destroy It, Duplo, PSI, Standard, Zebra
Primary Solutions Offerings: EFI, Fabsoft, Fusion Pro, MBM, MSI, Kofax, Objectif Lune, PaperCut, Print Fleet, PSIGEN, RFIDeas, Square 9, StorageCraft, ESET, Datto, Microsoft, VMWare, Autotask, Zixcorp, Barracuda, Stratozen, Qualys, Tenable, KnowBe4, Symantec, Cloudamize, ID Agent
Primary Leasing Partners: In-house leasing through GreatAmerica
Approximate Yearly Revenue: $60-$65 million
Fastest-Growing Business Segments: Production print (25%)
Biggest Accomplishment of the Past Year: EO Johnson continues to invest in the Minneapolis market and has made a significant brick-and-mortar investment in its Eau Claire, Wisconsin, facility to accommodate a state-of-the-art demo studio showcasing its solutions and production print offerings.
Why We Consider EO Johnson Business Technologies Elite:
- Market savvy. Backed by its experience and regulatory commitments in the medical and financial markets, EO Johnson continues to protect its clients with the highest level of care. To underscore that commitment, the dealer has rolled out several new security products through its Locknet Managed IT business. It also continues to partner its imaging and IT businesses to provide a more-robust security network and print offering to better protect customers.
- Contractual success. Some of its biggest recent takedowns include the refreshing of production print gear for the largest fuel/convenience retailer in the Midwest, a complete refresh of print services with a substantial health care provider in north central Wisconsin and a rollout of wide-format equipment to the largest home improvement retailer in the Midwest.
- Inbound marketing. EO Johnson has shifted its focus from a heavy outbound marketing strategy to inbound with an investment in HubSpot to streamline, automate and measure the outcomes of marketing campaigns, workflows and social engagement. Since launching its inbound strategy in early 2019, the company has increased online leads with its optimized content, resulting in more leads and, ultimately, additional sales.
- Managed IT rebrand. Earlier this year, EO Johnson rebranded its managed IT service division, Locknet, with a new logo, tagline, website and marketing sell sheets, and clearly defined its client personas and marketing strategy. The Locknet marketing message is now unique and competitive visually and tonally, strongly comparing to other IT providers. The company now ranks at the top in Google searches at each location. Blogs are directed specifically to their target audiences, and marketing material is relevant to managed IT, but also complements the EO Johnson brand.
FlexPrint LLC – A Flex Technology Group Company
Year Founded: 2005
President/Owner: Corey Rivard (vice president)
Number of Employees: 350
Primary Vendors: Ricoh, Canon, Sharp, HP, Lexmark, Brother, Zebra
Primary Solutions Offerings: PSIGEN, Canon, PrinterLogic, HP, XMedius, PaperCut, DocuWare, Square 9
Primary Leasing Partners: Citi, GreatAmerica, U.S. Bank, Wells Fargo, TIAA Bank, DLL, Canon Financial Services, LEAF
Approximate Yearly Revenue: $60-$65 million
Fastest-Growing Business Segments: MPS, professional services, production printing
Biggest Accomplishment of the Past Year: FlexPrint continues to invest in its infrastructure that provided organic growth to all of its partners.
Why We Consider FlexPrint Elite:
- Customer dedication. FlexPrint provides transparent billing and guaranteed quarterly business reviews while striving for continual process improvement. As part of the Flex Technology Group, the dealer ensures clients will have access to best-in-class service, employees and manufacturers.
- Contractual success. Some of the biggest wins for FlexPrint in 2019 include extensive deals that serve the retail, legal and health care business verticals.
- Human resources. The key to success at FlexPrint has always emanated from its core of 350 team members who are dedicated to enhancing the customer experience. Thus, the dealer takes great care in ensuring its employees are backed by personalized training that speaks to their strengths while challenging them to reach their full potential in a supportive environment.
- United approach. As part of the Flex Technology Group of companies, FlexPrint promotes OneFTG—one team with one plan and one goal, all working in concert to help each other grow as a business unit in their local communities.
San Bernardino, CA
Year Founded: 1988
President/Owner: Brad Craft
Number of Employees: 210
Primary Vendors: Xerox, Mutoh, HP, Bourg, KIP
Primary Solutions Offerings: Square 9, Umango, Kofax, PaperCut, Y Soft, XMedius
Primary Leasing Partners: Xerox Financial Services, U.S. Bank, LEAF, Wells Fargo, Balboa
Approximate Yearly Revenue: $55 million
Fastest-Growing Business Segments: Managed IT
Biggest Accomplishment of the Past Year: Image Source realized vertical expansion without enduring the overhead involved with added real estate.
Why We Consider Image Source Elite:
- Business execution. Image Source customers appreciate the dealer’s consistent follow-through on its commitments. Its secret-sauce ingredients include an excellent technical staff, accurate and timely invoicing, along with efficient and effective supplies fulfillment.
- Happy employees. Judith Jarvis, Image Source’s executive vice president and chief sales officer, provides consistent, diligent sales leadership with a focus on growth and personal development. Its service and operations leadership provides dedicated focus and quality leadership to build a team of motivated technical support personnel. The dealer furnishes the team with the tools, training and support necessary to provide customers with the highest levels of performance possible. Consistent development of the staff yields a path to advancement that stimulates the employees’ motivation to succeed.
- Community outreach. In addition to backing its educational clients with donations of supplies and other resources to support their endeavors, Image Source benefits charities and organizations including the Special Olympics, Trinity Youth Foundation, the American Cancer Society and Boy Scouts of America.
- Front facing. A past recipient of parent company Visual Edge Technology’s Entrepreneur of the Year award and Xerox’s Largest Revenue Partner of 2017, Image Source also graced the cover of ENX Magazine’s June 2018 issue.
Kelley Imaging Systems
Year Founded: 1974
President/Owner: Aric Manion
Number of Employees: 275
Primary Vendors: Toshiba, Xerox, Pitney Bowes, Lexmark, HP, Ricoh, Canon, Mutoh
Primary Solutions Offerings: DocuWare, Abbyy, Treeno, XMPie, Hyland
Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo, LEAF, TIAA Bank
Approximate Yearly Revenue: $60 million
Fastest-Growing Business Segments: IT services (50%), professional services/document management (40%)
Biggest Accomplishment of the Past Year: Kelley Imaging Systems reaped a solid combination of organic and acquisition-based growth. The company added Core Business Services in late 2018, along with three dealers in 2019 that expanded its market coverage in Montana while establishing a market presence in southeast Alaska.
Why We Consider Kelley Imaging Systems Elite:
- Customer value. Kelley Imaging Systems boasts a broad set of business technology solutions to support customers’ diverse needs—from printing to document management to IT services. The dealer made a strategic investment in personnel with industry-specific expertise across all services offerings.
- Documented success. The dealer provides document management services to streamline workflows and provide greater security and flexibility. Leveraging partnerships with several document management software leaders, Kelley Imaging experts design and implement solutions with the help of a dedicated professional services team ready to adapt solutions to specific needs.
- Technology prowess. Kelley Imaging Systems implements and supports the IT infrastructure and applications that businesses need to thrive with one of the largest teams of technicians and engineers in Oregon. Its strategic planning process ensures technology is always aligned with and supporting the client’s short- and long-term business goals.
- Career growth. The dealer offers an aggressive growth strategy designed to reward performers. Offering a family-friendly atmosphere, Kelley Imaging Solutions holds multiple company-wide events to build its culture. Monthly and quarterly employee-recognition programs offer financial bonuses to individuals, while each employee is also given a paid day off to volunteer for a charity of his/her choice.
LDI Color ToolBox
Year Founded: 1999
President/Owner: Jerry Blaine
Number of Employees: 300
Primary Vendors: Canon, Xerox, Sharp, Toshiba, HP, Samsung, Epson, EFI, RISO, Oce
Primary Solutions Offerings: Kofax, Canon, PaperCut, nQueue, MaxxVault, Digital Storefront, ECI Software, Zoom
Primary Leasing Partners: Canon Financial Services, TIAA Bank, DLL, LEAF, Marlin, U.S. Bank
Approximate Yearly Revenue: $75 million
Fastest-Growing Business Segments: MPS, MNS, production print, Pro AV
Biggest Accomplishment of the Past Year: In order to provide clients with the best solutions to match components to task, LDI widened the product portfolio of all its major manufacturers.
Why We Consider LDI Color ToolBox Elite:
- Workflow solutions. The dealer made an investment that adds productivity and quality of life to customers, underscoring its commitment to evolve with emerging technologies.
- Making a difference. LDI has broadened its base of community support, and continues to invest in developing a platform for social responsibility, digital literacy and education.
- Why LDI? By working with an independent dealer like LDI, customers have the opportunity to tap into a vast array of integrated products and services. The company is thoroughly vested in supporting every product in its portfolio.
- Top scores. Among the biggest takedowns for LDI during 2019 were deals in the health care, real estate and entertainment vertical markets.
Les Olson Company
Salt Lake City, UT
Year Founded: 1956
President/Owner: Troy Olson/14 Olson family members share ownership
Number of Employees: 270
Primary Vendors: Sharp, HP, Fujitsu
Primary Solutions Offerings: DocuWare, Sophos, PaperCut, eFile Cabinet
Primary Leasing Partners: REVCO (internal leasing), U.S. Bank, Wells Fargo, DLL
Approximate Yearly Revenue: $50 million
Fastest-Growing Business Segments: Managed IT services
Biggest Accomplishment of the Past Year: Les Olson Company became Sharp’s largest purchasing group in the world.
Why We Consider Les Olson Company Elite:
- Dependable dealer. Les Olson Company has a proven track record of being available anytime to meet the customer’s needs. It’s ingrained in the culture for both owners and employees to be at the client’s beck and call, whether it’s for service or dispute resolution. As a testament to this dependability, the company has numerous client relationships that have lasted decades.
- IT proficiency. The dealer boasts the ability to offer every IT technology component a customer needs, including phone systems, servers and computer hardware, along with network cabling, monitoring, management and security, to name a few.
- Upfront terms. Les Olson Company provides service contracts that are competitively priced, minus any hidden costs or grandfather clauses. It avoids employing promotional specials that offer a low introductory rate with ballooning terms in the end. The dealer takes pride in its consistent fairness throughout the ownership cycle.
- Familiar song. The Les Olson Company TV/radio jingle is legendary in its market, and clients/prospects often sing it to the dealer’s sales reps when they do an office cold call. It is an example of the company’s strong brand recognition.
Year Founded: 1965
President/Owner: Barry Clark (CEO), Pat Summers (president)
Number of Employees: 248
Primary Vendors: Konica Minolta, Ricoh, Lexmark, Microsoft, HP, Cisco, Promethean, BenQ
Primary Solutions Offerings: Prism, PaperCut, OpenText, Kofax, SchoolGate Guardian, Microsoft Azure
Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $75-$85 million
Fastest-Growing Business Segments: Net-new business (62%), MPS (26%), MNS (23%)
Biggest Accomplishment of the Past Year: PERRY proTECH made a significant investment in its Fort Wayne market with the opening of a new facility.
Why We Consider PERRY proTECH Elite:
- Branding refresh. Due to its growing line of technology offerings, PERRY proTECH embarked upon an update of its brand to better communicate the scope and interconnectivity of its offerings in a modern business environment. Messaging was built around three core tenets that have been a hallmark of PERRY proTECH while speaking to its future: “History of Excellence. Experts in Technology. Leaders in Innovation.”
- Health care expansion. The dealer saw significant growth in the health care vertical for MFP and managed print contracts with eight hospitals, including six net-new customers.
- Major wins. Four independent hospitals created a buying group and assembled an RFP for the best solution from MFP and MPS providers. PERRY proTECH worked with its manufacturer partners and internal resources to capture this highly competitive contract. The deal included 600-plus new MFP units, and the dealer is now managing a fleet of more than 800 printers.
- Industry recognition. PERRY proTECH has reeled in a number of industry recognitions, some of which include the Konica Minolta Pro-Tech Service Award, Ricoh Service Excellence Award, Emerging Market Ricoh Award, Konica Minolta’s Top Solution Seller of the Year, Cisco Elite Status, Lexmark Premier Circle, U.S. Bank Elite Award, GreatAmerica Prestige Dealer Award and multiple United Way Awards.
Year Founded: 1985
President/Owner: Brad Cates (president and CEO), Ben Russert (owner)
Number of Employees: 215
Primary Vendors: Konica Minolta, Lexmark, Toshiba, HP, Kyocera
Primary Solutions Offerings: Hyland, PaperCut, Kofax, OpenText
Primary Leasing Partners: U.S. Bank, Wells Fargo, DLL
Approximate Yearly Revenue: $50-$55 million
Fastest-Growing Business Segments: Document management (58%), MPS (17%), hardware (16%), managed IT (16%)
Biggest Accomplishment of the Past Year: Prosource measures the impact of its customer experience though the Net Promoter Score (NPS). In the past year, it has maintained a score above 92.
Why We Consider Prosource Elite:
- Customer commitment. Prosource uses a customer-centric approach and an unflinching commitment to quality, service and customer enhancement via its TotalPro Experience. This end-to-end approach identifies customer needs and exceeds their expectations while ensuring the dealer gets the job done right, from start to finish. It is backed by a make-right TotalPro Guarantee.
- Fantastic feedback. To ensure the dealer is following through on its aforementioned pledge, it engaged a research and data-analytics firm to administer a customer feedback survey. It yielded testimonials that underscored the notion that Prosource can deliver everywhere along the customer-experience path, from account managers to service techs, with efficient and effective performances.
- Great expectations. Prosource’s strategic, executive-driven “Flight Plan” lays out the year’s strategies with actionable steps mapped out by quarter, including training and development, and provides channels for employee feedback on topics ranging from culture to processes.
- Helping hands. Among the organizations supported by Prosource is the Dragonfly Foundation, which supports pediatric cancer patients and their families throughout their journeys. Last December, Prosource “adopted” 18 families affected by pediatric cancer. Employees purchased and wrapped more than 130 gifts to bring comfort and joy to these families during the holiday season.
Tinley Park, IL
Year Founded: 2003
President/Owner: John Cosich
Number of Employees: 264
Primary Vendors: Xerox, Toshiba, Canon
Primary Solutions Offerings: Laserfiche, PaperCut
Primary Leasing Partners: LEAF
Approximate Yearly Revenue: $61 million
Fastest-Growing Business Segments: Managed services (324%)
Biggest Accomplishment of the Past Year: Proven IT celebrated the grand opening of its Chicago Loop office with state-of-the-art technology nestled inside one of the city’s premier buildings. The dealer opened another office in Phoenix as well.
Why We Consider Proven IT Elite:
- Marketing mavens. Proven IT has created a premade, branded box that sales executives can use; it includes documentation that showcases the company’s menu of solutions. Also, the dealer reserves space at local restaurants to treat clients to lunch-and-learn sessions.
- Key score. By implementing Laserfiche document management solutions, Proven IT was able to optimize the workflow of a large school district in the Chicago suburbs. The district is now able to receive, store and process documents electronically.
- Employee perks. The dealership sponsors numerous employee events throughout the year aimed at cultivating a family atmosphere. A recent event—a party in the company’s parking lot, complete with a musical band and dunk tank—rewarded team members for reaching a goal. The company also attends a White Sox game every year.
- Charitable endeavors. Proven IT employees have helped raised more than $100,000 to benefit the Sertoma Centre. The company also created a scholarship (“Do It Stevie’s Way”) in honor of an employee’s son who passed away while undergoing heart surgery.
Systel Business Equipment
Year Founded: 1981
President/Owner: Keith Allison
Number of Employees: 250
Primary Vendors: Ricoh, Konica Minolta, HP, Panasonic, Lexmark
Primary Solutions Offerings: Square 9, PaperCut, RightFax, Pharos
Primary Leasing Partners: DLL, U.S. Bank
Approximate Yearly Revenue: $60 million
Fastest-Growing Business Segments: Production print, in-house leasing
Biggest Accomplishment of the Past Year: For the first time in 20 years, Systel Business Equipment closed a pair of acquisitions. One provided a foray into an area where the dealer didn’t have much coverage. The company also gained manufacturer authorization in three states where it has acquisitions pending.
Why We Consider Systel Business Equipment Elite:
- Video marketing. Systel invested in its staff to help bolster its video campaigns, which are aimed at conveying its customer-service message in a more-meaningful and interactive way.
- Production growth. With the continued rise of inkjet and production printing, Systel decided to invest in a Konica Minolta AccurioJet (KM-1) inkjet press to test the technology while enhancing its in-house printing division for customers. The printing shop allows Systel to expand its customer reach and handle their printing needs during an equipment installation or upgrade.
- Schooling the competition. The 2019 campaign was a successful one for Systel in knocking down several large K-12 education accounts. One new client yielded a 600-machine installation after 35 years of calling on the account.
- Creative charity. Systel added a twist to its customer-appreciation events, partnering with two to three local charities in each market to raise money at each event. The funds are then divided among the charitable organizations. The events included a Casino Night and raffle/auction to support the causes.