Elite Dealers: $400+ million

DEX Imaging, LLC
Tampa, FL
www.deximaging.com

Year Founded: 2002
President/Owner: Dan Doyle Jr.
Number of Employees: 2,000+
Primary Vendors: Konica Minolta, Sharp, Ricoh, HP, Kyocera
Primary Solutions Offerings: Apple, Microsoft, PaperCut, Printer Logic, ConnectWise, Arctic Wolf, Patrol: DEX Imaging’s Patented Print Counts Appliance
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $487 million
Fastest-Growing Business Segments: MPS (12%), commercial (8%)
Biggest Accomplishment of the Past Year: The repurchase of DEX Imaging from Staples by the Doyles and Gamut Capital provided an enhanced framework for mapping the company’s vision and set the tone for growth.

Why We Consider DEX Imaging Elite:

• Top notch. The dealer’s internal sales incentive trip is always a top-shelf affair, and it’s credited with cultivating some of the industry’s top salespeople and highest retention levels. The memorable trips trace back to when the Doyles owned DANKA.
• New badge. DEX Imaging added Sharp as a primary OEM in the past year, joining an estimable roster that includes Konica Minolta, Ricoh, Kyocera and HP. Sharp has been critical in supporting the dealer’s goals, introducing new and innovative ways to increase market share.
• Critical firepower. The company consistently builds new branches and operations facilities across the country that are fortified with cutting-edge technology to bolster internal communications and workflow.
• Corporate caring. In addition to an internal volunteer program (DEX Helping Hands) and an annual donation representing a third of the company’s profits, DEX Imaging’s marketing department helps 501c organizations get the most out of their fundraising efforts.

Flex Technology Group
Mesa, AZ
www.flextg.com

Year Founded: 2005
President/Owner: Frank Gaspari
Number of Employees: 1,400+
Primary Vendors: Canon, HP, Konica Minolta, Lexmark, Ricoh, Sharp, Zebra, Epson
Primary Solutions Offerings: DocuWare, PaperCut, OpenText, Vasion Print, Tungsten Automation, Upland Software, WestFax, Etherfax
Primary Leasing Partners: Canon Financial Services, Wells Fargo, U.S. Bank, GreatAmerica, DLL
Approximate Yearly Revenue: $400+ million
Fastest-Growing Business Segments: NA
Biggest Accomplishment of the Past Year: Flex Technology Group captured the Leadership Award for Best Professional Services from the Managed Print Services Association.

Why We Consider Flex Technology Group Elite:

• Striking balance. FTG continues to forge personalized, one-to-one connections while scaling its marketing strategy. Its programs incorporate inbound, outbound and account-based marketing plus event-based initiatives. The account-based approach builds meaningful conversations with decision-makers in unique ways.
• Everywhere service. The dealer can service all 50 states via its W-2 employed technicians. This yields faster response times, consistent standards and accountability, regardless of customer location.
• More choices. Its vast network of OEMs sees FTG supporting 900 device types under a single service agreement. The dealer eliminates vendor chaos and allows organizations to keep their existing investments while gaining visibility and control—avoiding the rip-and-replace model while saving clients money.
• Vertical virtuosos. FTG has demonstrated excellence across numerous verticals including grocery, retail, senior living, energy, banking, education, manufacturing and AEC. This yields tailored solutions that improve compliance, reduce costs and ensure reliability at scale.

Marco Technologies, LLC
Saint Cloud, MN
www.marconet.com

Year Founded: 1972
President/Owner: Brian Wyatt (CEO)
Number of Employees: 1,253
Primary Vendors: Konica Minolta, Sharp, HPE, Microsoft, Dell/EMC
Primary Solutions Offerings: Microsoft, Cisco, Mitel
Primary Leasing Partners: GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $470 million
Fastest-Growing Business Segments: Wide-format (21%), MPS (18%), shredding (15%)
Biggest Accomplishment of the Past Year: Despite a steady flow of macro-economic challenges, Marco maintained its quality customer service experience—all the while growing its customer base and service revenue.

Why We Consider Marco Elite:

• Solution builder. Recently updated, Marco’s “Find the Right Printer Tool” is an interactive feature that lets prospects enter information and receive a customized list of devices that speak to their needs.
• Heavy hitters. The dealer added eight enterprise MPS clients last spring, supporting 25,000-plus devices with new hardware, software and security solutions.
• Customer dashboard. By using Marco’s Insights Cloud Portal, clients have a centralized home to submit service requests and meter reads, order supplies, and access IT and imaging solutions. Its support services include requests for device changes or returns, a toner recycling program, and a library of driver downloads and product manuals.
• Standard bearer. Marco has a positive workplace environment initiative, Gold Standard Culture, which covers the entire organization. It features four pillars: employee engagement, client satisfaction, community support and vendor partnerships. Team members are encouraged to participate in various activities, including Peer Appreciation and Thanks (P.A.T.) Day, Gold Standard Salutes for employee recognition, customized training, team-bonding experiences and giveaways.

UBEO Business Services
Austin, TX
ubeo.com

Year Founded: 2004
President/Owner: Jim Sheffield (CEO), Jim Morrissey (president)
Number of Employees: 1,400
Primary Vendors: Ricoh, Canon, HP, Xerox, Sharp, Konica Minolta, Kyocera, Lexmark
Primary Solutions Offerings: Laserfiche, DocuWare, Canon, OpenText, Hyland, PaperCut, Microsoft, Okta
Primary Leasing Partners: U.S. Bank, GreatAmerica, DLL, Wells Fargo
Approximate Yearly Revenue: $400+ million
Fastest-Growing Business Segments: Cloud solutions (24%), strategic accounts (18%), high graphics (14%)
Biggest Accomplishment of the Past Year: Due in part to its growing footprint, UBEO is increasing the number of larger strategic accounts it services.

Why We Consider UBEO Business Services Elite:

• Marketing muscle. The dealer’s demand generation program continues to spearhead its marketing initiatives, with automation and AI technology introduced recently. It’s yielded double the results of the prior year.
• Full catalog. One of the year’s top takedowns was a $5 million revenue partnership in the west region, a deal that touches every pillar of UBEO’s business—hardware, software, cloud solutions and production. It’s the first phase of a growing relationship.
• Client management. UBEO is innovating in its CRM, striving to integrate marketing and sales operations to increasingly work closely together.
• Community caring. One of the dealer’s pet initiatives is Magdelena House, which supports women and children who have left dangerous and abusive environments. In addition to financial support and team member volunteering, two members of UBEO’s executive team sit on the organization’s board. Other supported causes include Living Classrooms Foundation, Johns Hopkins Bayview Safety Advisory Board, Johns Hopkins Board of Trustees and the Stella Maris Advisory Board.