Elite Dealers: $10 million to $20 million

Allied Business Solutions
Boise, ID

Year Founded: 2003
President/Owner: Tom Beeles
Number of Employees: 69
Primary Vendors: Kyocera, Xerox, Toshiba, Lexmark, Canon, Brother, HP
Primary Solutions Offerings: M-Files, Kofax, EFI, Crexendo, Datto, PaperCut, Formax, Ancora, Microsoft
Primary Leasing Partners: U.S. Bank, Xerox Financial Services
Approximate Yearly Revenue: $13.1 million
Fastest-Growing Business Segments: MNS (34%)
Biggest Accomplishment of the Past Year: Despite the downturn resulting from the pandemic, Allied Business Solutions enjoyed 18% revenue growth.

Why We Consider Allied Business Solutions Elite:

  • Service differentiators. Allied Business Solutions offers three unique value propositions from a service standpoint: phone calls answered by people, not machines; a 63-minute pre-call ETA; and next-day service call follow-ups.
  • Financing relief. The dealer instituted a COVID-19 lease upgrade relief program, enabling clients to defer payments during a four-month period. The program proved to be a model for national leasing companies.
  • Bronco busting. Allied Business Solutions forged a partnership with Boise State University to provide all service and equipment for a five-year term.
  • Roaring fun. In its first full staff gathering since the pandemic, Allied Business Solutions held a Roaring `20s party, with employees dressing up in impressive fashion.

Atlanta Office Technologies
Norcross, GA

Year Founded: 2015
President/Owner: Bill Schmidt
Number of Employees: 25
Primary Vendors: Kyocera, Toshiba, KIP, Canon
Primary Solutions Offerings: PaperCut, Square 9, Kyocera
Primary Leasing Partners: Wells Fargo, U.S. Bank, LEAF, DLL, CIT
Approximate Yearly Revenue:
$9-$12 million
Fastest-Growing Business Segments: Net-new (34%), AV (34%), solutions (27%)
Biggest Accomplishment of the Past Year: Atlanta Office Technologies was able to grow its aftermarket business by approximately $2 million.

Why We Consider Atlanta Office Technologies Elite:

  • The NKOTB. A newer dealer, Atlanta Office Technologies aggressively pursued the market and registered a record number of new clients at a time when many of its competitors were instituting cutbacks.
  • Impressive takedown. The dealer scored a win with a nationally-ranked recruiting firm, one that included more than 300 A3 devices. It supplanted three different providers and eliminated billing challenges that were creating incalculable waste in soft costs. Atlanta Office Technologies flipped the entire account using a streamlined national strategy.
  • Still rising. In 2019 and 2020, Atlanta Office Technologies earned a spot on the Inc. 5000 list of fastest-growing companies.
  • Community support. The dealer sponsors several non-profit banquets and golf events, as well as a tax credit program for Georgia private schools.

Automated Business Solutions
Warwick, RI

Year Founded: 1992
President/Owner: Mike Ardry
Number of Employees: 75
Primary Vendors: Canon, HP, Kyocera, Sharp, Lexmark, Formax, KIP, Zultys
Primary Solutions Offerings: MAXXD, Dell, MINT
Primary Leasing Partners: LEAF, U.S. Bank, Canon Financial Services
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Software (75%), managed IT/voice (15%), desktop printers/MFDs (15%)
Biggest Accomplishment of the Past Year: With fewer people in offices printing copies, Automated Business Solutions turned to other customer enticements including VoIP systems, IT services, envelope printers and work-from-home equipment.

The Automated Business Solutions team

Why We Consider Automated Business Solutions Elite:

  • Marketing strategy. The dealer bolstered its VoIP offerings with the introduction of Zultys phone systems and expanded its mailing portfolio by offering MINT products. The company also rolled out lease extension programs to address inventory challenges stemming from the pandemic.
  • Legal briefs. Automated Business Solutions supplanted a major manufacturer in securing an agreement with one of New England’s largest law firms. A fleet of MFPs was placed, augmented with a follow-me print software solution.
  • Industry kudos. The dealer attained Premier Dealer status with both HP and Canon while also being named one of Rhode Island’s Best Places to Work in 2020.
  • Corporate caring. Automated Business Solutions created scholarships that are provided to area college students. Mothers Against Drunk Driving and the National Multiple Sclerosis Society are among the organizations the dealer supports.

Knoxville, TN

Year Founded: 1964
President/Owner: S.R. Sumner
Number of Employees: 62
Primary Vendors: Ricoh, HP, Kyocera
Primary Solutions Offerings: Continuum, Collabrance, DocuWare, PaperCut, PrinterLogic, Ricoh, Intermedia, IRONSCALES, SentinelOne
Primary Leasing Partners: Centriworks Financial, U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $16-$20 million
Fastest-Growing Business Segments: MNS (50%), equipment (36%)
Biggest Accomplishment of the Past Year: Centriworks successfully planned and executed the installation of 300 A3 devices for a large government facility.

Centriworks earned the CompTIA IT Security Trustmark+, certifying the ability to prevent data breaches and IT security intrusions in client and internal networks and systems

Why We Consider Centriworks Elite:

  • Platform of choice. Centriworks focused on LinkedIn to drive its primary social media marketing strategy. Company- and individual-authored articles and videos are posted to position the company as a thought leader in business technology. The content is then populated through Twitter and Facebook.
  • Major undertaking. The government pact mentioned above, which also included a software package, required logistical mapping that catered to the security specifications of a nuclear weapons facility.
  • Creature comforts. Centriworks recently remodeled all its facilities (at a price tag that exceeded the original cost of the buildings), providing state-of-the-art working environments for employees.
  • Community support. All team members are encouraged to volunteer and support local organizations, including schools, churches and civic groups. The dealer itself also backs not-for-profit organizations with monetary donations.

Greenville, NC

Year Founded: 1971
President/Owner: David Jones, Ed Murphrey (owners), Jason Jones (COO)
Number of Employees: 94
Primary Vendors: Savin, Konica Minolta, Kyocera
Primary Solutions Offerings: PaperCut, DocuWare
Primary Leasing Partners: U.S. Bank, LEAF, Wells Fargo
Approximate Yearly Revenue: $17 million
Fastest-Growing Business Segments: None
Biggest Accomplishment of the Past Year: CopyPro leveraged time during the pandemic to train sales and service and to review and update processes.

CopyPro team members

Why We Consider CopyPro Elite:

  • IT assistance. Among the dealer’s training initiatives was instructing field techs on how to handle IT issues that can be resolved in short order, eliminating the need to bring a specialist into the mix. Customer service reps were also trained on triaging IT calls. This proved valuable in early 2021 when a Microsoft update caused PCs to crash.
  • Cutting edge. CopyPro was able to top all competitors for a pact that included 175 placements, due largely to its support of a new library initiative through PaperCut. The dealer also furnished a customized solution through the system’s API.
  • Client guidance. Using CEO Juice, e-automate and its own in-house data collection, CopyPro launched a dynamic quarterly business review process to help clients gauge past performance and strategically plan their future. Data is reviewed through FMAudit to provide customers with real-time data for any printing devices on the network.
  • Giving spirit. The dealer donates used technician vans to non-profit charities, financially supports the Boys and Girls Club and builds houses in support of Habitat for Humanity.

CPI Technologies
Springfield, MO

Year Founded: 1963
President/Owner: Erik Crane (president/CEO), Heidi Crane (COO)
Number of Employees: 52
Primary Vendors: Toshiba, Xerox, HP, Epson, Brother, RISO, KIP, Lenovo, Dell
Primary Solutions Offerings: Crexendo, DocuWare, Continuum, Collabrance, SentinelOne, PaperCut, ECI Software, XMedius, AppRiver, OneScreen, MOBOTIX, ViewSonic
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $10 million
Fastest-Growing Business Segments: Managed IT (231%)
Biggest Accomplishment of the Past Year: CPI Technologies landed a number of VoIP system deals, interactive display agreements and managed IT deals that incorporated hardware, software and support.

CPI Technologies executives (from left) Rob Kassing, vice president of sales; Erik Crane, president and CEO; and Josh Glover, director of technology solutions

Why We Consider CPI Technologies Elite:

  • Crystal clear. By offering VoIP phone systems, CPI Technologies was able to secure a number of net-new accounts and increase business with existing clients.
  • Contractual success. The dealer notched contracts to furnish Chromebooks for a pair of school districts, providing $250,000 in top-line revenue. Another deal saw CPI awarded a $150,000 phone system agreement for a growing firm in southwest Missouri.
  • Tech masters. CPI Technologies has earned the Toshiba ProMasters Service provider distinction for more than 10 consecutive years. The company was also recognized as a Gold Level partner with U.S. Bank.
  • One heart. Employees give back to the community through the company’s CPI@One program, which enables them to dedicate their time and services to charities of choice. Past projects include building renovations, school volunteering and furniture moving. The company itself supports organizations through donations of money and time, and is the lead sponsor for the Price Cutter Charity Championship PGA event.

Waco, TX

Year Founded: 1979
President/Owner: David Willie
Number of Employees: 100
Primary Vendors: Konica Minolta, Kyocera, Canon, Lexmark, KIP, FP Mailing
Primary Solutions Offerings: Kofax, PaperCut, Prism
Primary Leasing Partners: GreatAmerica, DLL, CIT
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Equipment (21%)
Biggest Accomplishment of the Past Year: CTWP remained fully operational during the pandemic, did not reduce staff or cut back hours, and focused on sales and tech service training.

The CTWP team

Why We Consider CTWP Elite:

  • Local flavor. CTWP is locally owned and operated, avoiding the pitfalls of red tape and bureaucracy. The company prides itself on providing instant responses to customer queries.
  • Talking points. The dealer’s sales reps consistently provide information on product opportunities outside the regular scope, including wide-format devices and mailing equipment. CTWP is always looking to enhance its product line.
  • Top takedown. One of the year’s largest scores for CTWP was a city government account that yielded more than 50 machine placements with software.
  • Giving spirit. CTWP is a major sponsor of numerous golf tournaments and fundraisers for the American Cancer Society, animal rescues and other non-profit organizations. Team members are also involved in the local Rotary Club.

General Manager
Steven Spector

Charleston, SC

Year Founded: 2002
President/Owner: Thomas Fimian
Number of Employees: 48
Primary Vendors: Xerox, Xanté, Canon, MBM Corp.
Primary Solutions Offerings: RMM, BDR, business continuity planning, Microsoft, regulatory auditing, Amazon, fractional CTO/CIO services, virus/ransomware removal
Primary Leasing Partners: Xerox Financial Services, GreatAmerica
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: MPS (15%), production (20%), specialty/wide-format (40%)
Biggest Accomplishment of the Past Year: Docugraphics acquired and integrated a dealership last January, expanding its presence in North Carolina.

Why We Consider Docugraphics Elite:

  • Marketing magnificence. Its “Docugraphics in Motion!” tagline certainly held true this year, as the dealer added more equipment certifications, rolled out a new managed IT program and focused on email and social media campaigns. Its LinkedIn follower list grew by more than 500%.
  • Healthy business. Docugraphics hammered out a deal with a growing major medical facility to provide service and support for more than 1,000 devices.
  • No lion. The SC Biz News presented Docugraphics with the “Roaring 20” designation for fastest-growing companies in South Carolina. The dealer also landed on the Inc. 5000 list for fastest-growing private companies over each of the last two years.
  • Community involvement. Docugraphics is an active participant in several Chambers of Commerce and local community associations. It’s also a staunch supporter of its customers’ fundraising events.

Aaron Rubin

Totowa, NJ

Year Founded: 2002
President/Owner: Aaron Rubin
Number of Employees: 75
Primary Vendors: Canon, Kyocera, KIP
Primary Solutions Offerings: Canon, GRM, Kofax, PaperCut, SignNow, Elevate, Samsung, Promethean World
Primary Leasing Partners: U.S. Bank, DLL, Wells Fargo, Canon Financial Services
Approximate Yearly Revenue:
$15-$20 million
Fastest-Growing Business Segments: MPS (25%), unified communications (1,000%)
Biggest Accomplishment of the Past Year: Docutrend embarked on a rebranding that reflects a new visual identity and company mission.

Why We Consider Docutrend Elite:

  • Website refresh. In tandem with its rebranding initiative, Docutrend launched an updated website that focuses on modern workforce solutions for businesses. The project reaffirms the dealer’s position as an industry leader that provides best-of-breed products and services to help support customer growth goals.
  • Service support. Docutrend shifted to a help desk model for its level-one service calls. This allows help desk agents—themselves trained technicians with networking proficiency—to address customer service calls directly. As a result, 40% of calls are resolved without the need to dispatch a tech.
  • Wider net. Docutrend is expanding its marketing efforts to focus on VoIP phone systems and unified communications-as-a-service. This, along with its managed IT support capabilities, helps engage clients in areas beyond the copier. Digital signage/boards, document management and binding products have also fortified Docutrend’s arsenal.
  • Complete stack. As a full product and service provider, Docutrend cultivates relationships with clients that are seeking to avoid multi-vendor engagements, saving time and money.

EDGE Business Systems
Roswell, GA

Year Founded: 2011
President/Owner: Rick Duerr, Rich Simons, Josh Salkin, Cha Holmes
Number of Employees: 55
Primary Vendors: Canon, Xerox, Lexmark, Clear Touch, FP Mailing
Primary Solutions Offerings: PaperCut, Canon, Drivve, nQueue, Kofax
Primary Leasing Partners: Wells Fargo, GreatAmerica, LEAF, CIT, Canon Financial Services, Xerox Financial Services
Approximate Yearly Revenue: $15 million
Fastest-Growing Business Segments: Interactive technology (300%), A4 (100%), production (30%)
Biggest Accomplishment of the Past Year: EDGE Business Systems grew its machines in field despite the loss of customers going out of business.

Partners (from left) Rick Duerr, Cha Holmes, Rich Simons and Josh Salkin

Why We Consider EDGE Business Systems Elite:

  • By the numbers. The dealer posted an average Net Promoter Score of 93 in 2020. Its average response time clocked in under three hours, with a first-call fix percentage of 87%.
  • Jury duty. EDGE Business Systems captured a net-new law firm client, a deal that included 20 Canon devices and software integration. Another new client, an electric company with four locations, provided the opportunity for 30 Xerox device placements.
  • Good eats. A culture-driven organization, EDGE Business Systems hosts quarterly business reviews with breakfast for all employees.
  • Giving spirit. Each year, the dealer donates toys during the holidays in support of the Toys for Tots program and sponsors several youth athletic teams.

Frontier Business Products
Aurora, CO

Year Founded: 1979
President/Owner: Carol Mitschke
Number of Employees: 60
Primary Vendors: Ricoh, Sharp, HP, RISO
Primary Solutions Offerings: DocuWare, PaperCut, Ricoh
Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: MNS (20%)
Biggest Accomplishment of the Past Year: Frontier Business Products maintained 98.8% of its customer base during the pandemic.

Frontier Business Products executives (from left): Emelie Saccomano, CFO; Carol Mitschke, president; Peter Mitschke, VP of technical services; Scott Schnabel, COO; and Robert Moore, area sales manager

Why We Consider Frontier Business Products Elite:

  • Marketing mavens. Over the past year, Frontier Business Products partnered with Evolved Office to assist with distributing marketing materials, promotions, training/other videos, email, newsletters and the corporate blog.
  • Client outreach. The dealer implemented strategic processes for contacting each of its clients to ensure their needs were being met during the pandemic. It proved a valuable tactic for maintaining open communications and enabled the sales, service and admin departments to establish synergies.
  • High yields. Frontier Business Products secured an agreement with a large national bank, a three-tiered deal that thus far includes 125 A3 color devices, 110 A4 units, software and a solution for placing service calls and supply orders.
  • Industry accolades. Sharp has bestowed Frontier Business Products with its Hyakuman Kai Elite Dealer Award and the Platinum Level Service Award. The company also garnered Ricoh Circle of Excellence Award honors.

Hendrix Business Systems
Matthews, NC

Year Founded: 1976
President/Owner: Roger C. Hendrix
Number of Employees: 56
Primary Vendors: Canon, HP, Xerox, MBM, Clear Touch
Primary Solutions Offerings: Canon, Square 9, PaperCut, Therefore, PRISMA Solutions, EFI
Primary Leasing Partners: Canon Financial Services, Wells Fargo, LEAF, DLL, Xerox Financial Services
Approximate Yearly Revenue:
$15-$20 million
Fastest-Growing Business Segments: Hardware, service, supplies
Biggest Accomplishment of the Past Year: Hendrix Business Systems used pandemic down time to evaluate how it could become a better partner to its clients.

Why We Consider Hendrix Business Systems Elite:

  • Guiding principles. As a way to bolster its customer service, Hendrix Business Systems developed a 15-page customer care guide. The document contains corporate information, an FAQ, tips on how to read an invoice, payment options, a how-to on ordering service and supplies, and information about the dealer’s new customer portal.
  • Net-new takedown. Hendrix Business Systems captured the business of a private K-12 learning institution, unseating a 20-year incumbent by employing a consultative approach that factored in A3 leased assets and unmanaged A4 units, as well as associated and outsourced costs. Hendrix provided a 20% cost savings for the client over the duration of the deal.
  • Customer intro. With customer interactions becoming increasingly virtual, Hendrix Business Systems updated its company overview slide presentation. Designed for the sales team to use during initial appointments, it illustrates how the dealer has structured its business divisions, along with providing product and service overviews.
  • Teams spirit. Hendrix Business Systems uses Microsoft Teams as a gateway to engaging with its remote staff, from regular department meetings to company-wide “Wednesday Take 5s” and guessing games. Fun activities break up the day while helping employees bond with one another.

Oak Park, MI

Year Founded: 1991
President/Owner: Rob Dube (co-CEO/founder), Joel Pearlman (co-CEO/founder), Josh Britton (president)
Number of Employees: 63
Primary Vendors: HP, Xerox, Konica Minolta, Lexmark, Canon
Primary Solutions Offerings: PaperCut, Laserfiche
Primary Leasing Partners: U.S. Bank, HP Financial Services
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Hardware (44%)
Biggest Accomplishment of the Past Year: The acquisition of Quantum Technologies enabled imageOne to gain a foothold in the St. Louis market.

imageOne team members (from left) Josh Britton, Connie Farlow, Melina East and Chris Mee attended a fundraising event in support of The Rainbow Connection

Why We Consider imageOne Elite:

  • Marketing boost. An inbound marketing strategy with a focus on blog and video content allowed imageOne to increase website traffic and leads. Outbound email campaigns fared well in generating initial discovery call appointments.
  • IT facilitator. Under its Connections Program, the dealer works with affiliate partners to provide added support to clients with overburdened IT departments, allowing them to focus more on their core operations.
  • Survey says. imageOne’s Top 100 customer survey has provided key talking points the dealer can use in its marketing efforts. Among the most cited characteristics for why clients enjoy working with imageOne: responsive, time-saving, best-in-class MPS provider and cost savings.
  • Life guidance. The dealer created a system called the Simple Six, its guidelines for employees to live a healthy, happy and well-balanced life. This consists of meditation, sleep, nutrition, movement, connection and gratitude. imageOne educates and supports each team member as they integrate all six components into their lives.

Integrated Office Technology (IOTEC)
Santa Fe Springs, CA

Year Founded: 2001
President/Owner: Bob Zieman (president), Doug Lu (principal), Dana Ruf (principal)
Number of Employees: 48
Primary Vendors: Toshiba, Konica Minolta, Brother, Lexmark, Panasonic, KIP, HP
Primary Solutions Offerings: DocuWare, Kofax, Microsoft, PaperCut
Primary Leasing Partners: Wells Fargo, U.S. Bank, DLL
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: IT services (10%)
Biggest Accomplishment of the Past Year: Integrated Office Technology used the pandemic to focus on training its sales team on the solutions it offers.

Why We Consider Integrated Office Technology (IOTEC) Elite:

  • Partner power. IOTEC leveraged new partnerships with an SEO company to help optimize its website and effectively build its brand online, and engaged with an outside telemarketing firm to assist with lead generation.
  • Client guidance. The dealer takes a consultative partner approach with every customer, and its sales team consistently seeks solutions that enable clients to improve processes and save money. First-rate customer and technical service on the back end helps fulfill IOTEC’s mission.
  • Maintaining culture. Creating an environment where every employee feels valued can be challenging in the pandemic era, but IOTEC used weekly/daily Zoom meetings to keep all team members in the loop and contributing ideas.
  • Giving spirit. IOTEC also supports its clients by participating in their charitable initiatives. Inner city schools within Los Angeles County continue to be a focal point for donations that help the schools operate and support attendance for children.

Kelly Office Solutions
Winston-Salem, NC

Year Founded: 1947
President/Owner: Tim Renegar
Number of Employees: 69
Primary Vendors: Ricoh, Konica Minolta, Brother, Epson, Zultys
Primary Solutions Offerings: DocuWare, PaperCut, Datto, Microsoft, WatchGuard, ID Agent, GetData Forensics, SUMURI, AccessData, Cellebrite
Primary Leasing Partners: Wells Fargo, U.S. Bank, DLL, GreatAmerica
Approximate Yearly Revenue:
$15-$20 million
Fastest-Growing Business Segments: Pure technology (35%), MPS (26%), hardware (6%)
Biggest Accomplishment of the Past Year: In order to reduce expenses, Kelly Office Solutions eliminated outside services and brought them in-house. As a result, not a single employee was laid off.

Tim Renegar, Kelly Office Solutions

Why We Consider Kelly Office Solutions Elite:

  • Outbound growth. Kelly Office Solutions drastically improved its client and prospect email campaigns and used its wealth of products and solutions to go wider and deeper with customers. This included pure air, water and ice offerings.
  • Contractual success. The dealer secured an agreement with a large health care provider, installing 605 MFPs and printers across five locations in North Carolina. The deal included a PaperCut solution.
  • Recognized excellence. Kelly Office Solutions has been named a two-time Premier Partner with GreatAmerica Financial Services. The dealer was also named to the Triad Business Journal Fast 50 list and is a Savin Circle of Excellence winner.
  • Charitable giving. Riverwood Therapeutic Riding Center, Forsyth Humane Society, Cancer Services and Big Brothers Big Sisters of America are among the local organizations supported by Kelly Office Solutions. Team members are also volunteer readers and tutors for area public schools.

KOMAX Business Systems
South Charleston, WV

Year Founded: 1999
President/Owner: Bob Maxwell
Number of Employees: 46
Primary Vendors: Konica Minolta, KIP, FP Mailing, Kodak, Canon, Promethean
Primary Solutions Offerings: Ademero, PaperCut, Microsoft, Konica Minolta, All Covered, Kofax
Primary Leasing Partners: DLL, U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $13.8 million
Fastest-Growing Business Segments: Promethean displays (100%), managed voice (40%), managed IT (35%), production (25%)
Biggest Accomplishment of the Past Year: KOMAX participated in the Net Promoter customer survey and received an award for outstanding service in the 2021 Best of Print and Digital survey.

KOMAX Business Systems’ administration team

Why We Consider KOMAX Business Systems Elite:

  • Hosting success. The dealer co-hosted a statewide gathering of school principals that focused on its product and service offerings, including Promethean display panels, which resulted in several orders. KOMAX also sponsored the Automobile and Truck Dealers Association annual meeting and gave a presentation centered on managed IT and voice services.
  • Display dominance. KOMAX picked up multiple orders from school district clients. The deals yielded more than $500,000 in Promethean display panels and included three production print systems.
  • WV wonders. KOMAX is the only office equipment company to receive the West Virginia state copier contract as a single-source vendor, which it has achieved twice.
  • Helping hands. In addition to hosting its 17th annual Make-A-Wish charity golf tournament to fund the wishes of children with life-threatening illnesses, KOMAX supports charitable organizations including the YWCA, Covenant House, American Red Cross and the American Heart Association.

NATIONAL Business Technologies
Albany, NY

Year Founded: 1927
President/Owner: Scott W. Mueller
Number of Employees: 49
Primary Vendors: Kyocera, Konica Minolta, Sharp, Xerox, Avaya, FP Mailing, Datto, RingCentral, HP
Primary Solutions Offerings: Microsoft, DocuWare, PaperCut, Continuum
Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $12-$15 million
Fastest-Growing Business Segments: IT services (210%), telecom (90%), MPS contracts (10%)
Biggest Accomplishment of the Past Year: NATIONAL Business Technologies acquired a local IT services company that has increased its market presence.

Why We Consider NATIONAL Business Technologies Elite:

  • Excellence commitment. The dealer’s GOLD Alliance service program offers clients priority service response, a cost containment strategy and guaranteed service performance.
  • Calling profits. NATIONAL Business Technologies notched a pair of large deals for VoIP phone system installations.
  • Decision makers. Employees live in the areas where they work, and since the management teams are local, decisions and resolutions are provided quickly without red tape.
  • Community support. NATIONAL Business Technologies provides donations to youth and collegiate sports organizations, local charities and non-profit organizations.

Gainesville, VA

Year Founded: 1999
President/Owner: Stephen Valenta
Number of Employees: 55
Primary Vendors: Canon, HP, FP Mailing, Can-Am, Formax, Duplo, RingByName
Primary Solutions Offerings: Therefore, PaperCut, Kofax
Primary Leasing Partners: Canon Financial Services, CIT
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Wide-format (30+%)
Biggest Accomplishment of the Past Year: Offix opened a new location on the eastern shore of Virginia and is working on acquisitions to expand its sales and service footprint.

Why We Consider Offix Elite:

  • Watchful eye. Offix implemented visitor tracking software to aid in the sales process, allowing the dealer to track website visits from businesses not in its CRM or other databases. This has been vital in campaigns targeting net-new accounts that received traditional or dimensional mail. When a non-database prospect visits its website, Offix can identify the business, pages visited, duration, the non-digital campaign that included that account and the rep who owns the account. The pertinent rep is then notified.
  • Top deal. The dealer notched a large contract with a nationwide company that was previously serviced by manufacturers. Offix was able to demonstrate savings and considerable efficiencies, as well as capillary presence within their operational territory.
  • OEM kudos. Offix is a Canon Financial Services Platinum Partner. The dealer continued to achieve over 75% Canon ATSP certification among all technicians.
  • Organizational aid. Donations of pre-owned equipment are made to non-profit organizations. The dealer also backs charitable organizations and encourages employees to actively participate in their fundraising efforts.

Ohio Business Machines, LLC (OBM)
Cleveland, OH

Year Founded: 2002
President/Owner: Salvatore J. Spagnola
Number of Employees: 100
Primary Vendors: Sharp, Canon, Formax, FP Mailing, Star2Star, Lenovo, Epson, Ricoh
Primary Solutions Offerings: DocuWare, Drivve, GoldFax, Microsoft, Sophos, Synology, PaperCut, Kaseya, Canon
Primary Leasing Partners: LEAF, DLL, Wells Fargo, Marlin, PNC Equipment Finance
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Equipment (50%), MNS (20%)
Biggest Accomplishment of the Past Year: Ohio Business Machines employed a new consultative approach to sales.

Why We Consider Ohio Business Machines (OBM) Elite:

  • Growing catalog. OBM partnered with Ricoh to offer its line of production equipment, including the innovative fifth color option to help expand customer print options. Software partnerships with DocuWare and PrinterLogic enabled the digital transformation of documents for workflow automation, and also offered a server-less print environment in light of print server attacks.
  • Vertical foothold. OBM secured a new client, St. John’s Jesuit, which provided an entry to all the Catholic schools in the Toledo area. The dealer also sold 400 more pieces of equipment over the previous year.
  • New look. A rebrand/refresh of OBM’s website and marketing materials provided a better reflection of the company’s modern smart office solutions.
  • Charitable efforts. The dealer donates money to food banks within the Cleveland, Akron and Toledo market, and provides machine donations for non-profit organizations including Cleveland Missing, a center for missing adults and children. OBM is a principal sponsor of the Anne Grady Foundation’s Enchanted Evening and the George Mancy Memorial Invitational Golf Outing.

Sims Business Systems, Inc.
Tempe, AZ

Year Founded: 1978
President/Owner: Connie Sims (owner), Mark Sims (CEO), Justin Sims (vice president)
Number of Employees: 38
Primary Vendors: Ricoh, Lanier, HP, Lexmark, Brother, KIP
Primary Solutions Offerings: Ricoh, ViewSonic
Primary Leasing Partners: U.S. Bank, TIAA Bank, GreatAmerica
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Telecommunications (38%), managed IT
Biggest Accomplishment of the Past Year: Sims Business Systems saw many of its employees go above and beyond their job descriptions during the pandemic for the betterment of their team and company.

Sims Business Systems team members

Why We Consider Sims Business Systems Elite:

  • Virtual growth. Sims Business Systems’ online presence continues to grow, with live online sessions/webinars that help clients better understand the dealer’s equipment options and the possibilities they offer. Social media activity on Instagram, Facebook, LinkedIn and YouTube has significantly increased as well.
  • Top performer. Sales rep Shawn Sims enjoyed an outstanding year with more than 100 A3 placements and 200-plus A4 sales for offices around the country. Her sales also included software and service.
  • Award winning. AZ Big Media’s Ranking Arizona program saw Sims Business Systems voted No. 1 Computer Services Company and No. 2 Office Supply Company in the state for 2021.
  • Supporting role. The dealer provides donations of used equipment and supplies to area schools, hospitals and nonprofits. It also offers discounts to small business owners and nonprofits.

Solutions YES
Portland, OR

Year Founded: 2011
President/Owner: Sean Bell
Number of Employees: 32
Primary Vendors: Kyocera, Xerox
Primary Solutions Offerings: DocuWare, Kofax, FormedAI
Primary Leasing Partners: U.S. Bank, CIT, Xerox Financial Services
Approximate Yearly Revenue: $10 million
Fastest-Growing Business Segments: Printers (48%)
Biggest Accomplishment of the Past Year: Solutions YES saw 48% of its revenue come from net-new printer placements, which in turn grew the number of impressions it supports.

Why We Consider Solutions YES Elite:

  • Growth tools. Employing account-based email marketing, along with the addition of FormedAI to its solutions menu, provided strong traction.
  • Value proposition. Solutions YES won the business of a large medical group, supplanting a 20-year incumbent (and the dealer’s largest competitor) with a higher level of service at a comparable cost.
  • Industry recognition. The dealer earned a spot on the list of 100 Best Companies to Work For in Oregon by Oregon Business Magazine, and was also named a Kyocera Premier Dealer.
  • Bucking trends. As a growing company, Solutions YES created new positions at a time when many of its larger competitors were moving jobs out of state.

WiZiX Technology Group
Roseville, CA

Year Founded: 2017
President/Owner: Gary Johnson
Number of Employees: 55
Primary Vendors: Toshiba, Savin, Kyocera, Muratec, Brother, Formax, Lexmark, KIP
Primary Solutions Offerings: DocuWare, Kofax, PaperCut, MyQ, Adobe, XMedius
Primary Leasing Partners: U.S. Bank, DLL, LEAF
Approximate Yearly Revenue: $12-$15 million
Fastest-Growing Business Segments: Hardware (18%), aftermarket (12%), net-new (9%)
Biggest Accomplishment of the Past Year: WiZiX Technology Group expanded its sales team and grew net-new business despite the pandemic’s impact on the local economy.

Why We Consider WiZiX Technology Group Elite:

  • Solutions roll-out. WiZiX Technology Group introduced new offerings to its catalog, including VoIP services, automatic shipments of supplies and toner replenishment.
  • Top scores. One of the biggest takedowns was a net-new account with branches across California, a deal which included 82 devices packaged with PaperCut. The company also added a pair of net-new school district pacts.
  • Employee focus. WiZiX Technology Group looks to promote from within and provide employees with opportunities for personal growth. Acquisition and organic growth has enabled the dealer to invest significantly in customer service, management and sales training.
  • Local connections. The dealer is a title sponsor for the Rotary Club of Arden Arcade’s Golf Tournament and is actively involved in numerous Chamber of Commerce events, boards and committees.
Erik Cagle
About the Author
Erik Cagle is the editorial director of ENX Magazine. He is an author, writer and editor who spent 18 years covering the commercial printing industry.