Elite Dealers 2018: $5 Million to $10 Million

ABM Co., DBA Allen Business Machines
Fort Wayne, IN

Year Founded: 1953
President/Owner: Dan Maucher
Number of Employees: 30
Primary Vendors: Sharp, KYOCERA, Eurotech, Lorell, S.P. Richards, Independent Stationers
Primary Solutions Offerings: Square 9, INFODYNAMICS, PaperCut
Primary Leasing Partners: GreatAmerica, DLL, ABM leasing
Approximate Yearly Revenue: $6 to $10 million
Fastest-Growing Business Segments: Furniture/supplies (63%), MFP (40%), IT (26%)
Biggest Accomplishment of the Past Year: ABM made a significant investment in people and services in establishing a new IT infrastructure.

Why We Consider Allen Business Machines (ABM) Elite:

  • Job done right. One of the hallmarks of ABM technical support is its 2.3-hour response time. The dealer follows a total call process that helps eliminate multiple trips and sharply reduces down time. ABM is also the only locally owned dealership in its service area.
  • Biggest win. ABM secured a significant contract with a large local college, including the placement of more than 50 machines. Also, the dealer’s leasing portfolio surpassed the $1 million plateau.
  • Sharing success. For the past seven years, employees have been able to partake in a profit-sharing program that includes a raise and bonus check based on company profitability. Having fun is a big part of the ABM formula, and this includes cookouts, golf outings and annual trips to the ballpark or amusement parks.
  • Community outreach. ABM is a corporate sponsor of SCAN (stop child abuse and neglect). The company also provides a paid day off for employees to spend building homes with Habitat for Humanity. The dealer leases (for just $1) a portion of its building to the non-profit Birthday Bags, which provides birthday parties to less-fortunate children between the ages of 3 and 14. Employees also provide pickup and delivery services for the organization.

The Allen Business Machines leadership team includes Luke Maucher, sales manager—furniture and supplies; Greg Wilbanks, service manager; Dan Maucher, president; Phil Koehl, CFO; and Dave Ferro, equipment sales manager

ACT Group
Cromwell, CT

Year Founded: 1974
President/Owner: Cindi Gondek
Number of Employees: 30
Primary Vendors: Ricoh, KYOCERA, 3D Systems
Primary Solutions Offerings: Square 9, CIMA, PaperCut
Primary Leasing Partners: CIT, US Bank, Wells Fargo
Approximate Yearly Revenue: $5 to 10 million
Fastest-Growing Business Segments: Software solutions (100%)
Biggest Accomplishment of the Past Year: ACT Group launched a revamped website that has increased visitor traffic.

Why We Consider ACT Group Elite:

  • MPS growth. ACT Group continues to fine-tune its MPS program, which the dealer feels is unique in the industry, and has won numerous customers who were dissatisfied with their previous vendor. Its 3D division has benefitted from several vertical market initiatives, backed by white papers and road show presentations.
  • Vertical success. The dealer enjoyed a stellar year with clients in the legal and financial spaces, adding a large law firm and a pair of financial institution giants as clients. ACT Group continues to grow its share among the three customers with additional software, MPS and document security solutions.
  • Vendor recognition. A repeat winner of the Ricoh Circle of Excellence award, ACT Group recently received its 34th consecutive KYOCERA Gold Medallion Service Excellence award, making it the most-decorated KYOCERA dealer on the east coast.
  • Family first. The dealer values the passion its employees show in going above and beyond the call of duty. To foster a family-first atmosphere and add some fun to the day, ACT Group provides perks for employees that include tickets to sporting events, concerts, company outings and other team-building experiences.

Advanced Business Equipment
Asheville, NC

Kevin Jackson

Year Founded: 1981
President/Owner: Kevin Jackson
Number of Employees: 47
Primary Vendors: Konica Minolta, Canon, KIP, KYOCERA, Dell, Xante, MBM Corp.
Primary Solutions Offerings: PaperCut, Print Audit, All Covered, Microsoft, Konica Minolta, Continuum, Nuance, Servosity, Prism, Ubiquiti Networks
Primary Leasing Partners: GreatAmerica, DLL, TIAA Bank
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: MNS, managed voice, managed compliance
Biggest Accomplishment of the Past Year: Advanced Business Equipment significantly ramped up its IT division, with a manager and system engineer focused on expansion.

Why We Consider Advanced Business Equipment Elite:

  • Marketing enhancements. The dealer stepped up its marketing efforts by hiring a full-time person to oversee its initiatives, and now. The company uses a mixture of email campaigns, postcard mailings and follow-up meetings by sales representatives. In addition, the dealer has a renewed presence in area trade shows with new marketing materials.
  • Local business. Many businesses in the western region of North Carolina and upstate South Carolina have a strong preference for dealing with local companies. Advanced Business Equipment has a strong reputation within this business community and has the distinction of never having a single complaint filed against it with the Better Business Bureau.
  • Open houses. The dealer plays host to a trio of open house events each year: Product Demo Day, Tech Expo and Lunch and Learn for a select vertical market.
  • Corporate caring. Advanced Business Equipment supports and sponsors a number of charitable organizations, including Habitat for Humanity, Western North Carolina Ministries’ Donate-a-Coat drive, the IFB Asheville Tin Cup Classic, the Brad Johnson Celebrity Golf Classic, the ABCM Mountain Classic Golf Tournament and the Sports Outreach Golf Tournament.

Allied Business Solutions
Boise, ID

Year Founded: 2003
President/Owner: Tom Beeles
Number of Employees: 50
Primary Vendors: Toshiba, Xerox, Lexmark, KYOCERA, Sharp, HP
Primary Solutions Offerings: M-Files, PSIGEN
Primary Leasing Partners: GreatAmerica, US Bank, TIAA Bank
Approximate Yearly Revenue: $7.9 million
Fastest-Growing Business Segments: IT, ECM
Biggest Accomplishment of the Past Year: Allied Business Solutions acquired a pair of companies, including an IT specialist, and expanded from two to five locations.

Why We Consider Allied Business Solutions Elite:

  • Hardball marketing. Allied Business Solutions is affiliated with the Boise Hawks, a minor-league affiliate of the Colorado Rockies. Each summer, the dealer throws a customer appreciation picnic at the field, with game tickets for more than 250 clients. The company also hosts at least one open house at each of its facilities to showcase its capabilities and get to know its customers better.
  • New deals. Two of the biggest contract scores for Allied Business Solutions in 2018 include a large university and a complex capture deal for automating health care records.
  • Quality workplace. Allied Business Solutions fosters a positive environment that focused on teamwork and a balanced work/life experience, which includes providing the right tools and training for each employee to work efficiently.
  • Civic caring. The dealer is quite active with charitable and civic organizations in the community. It furnishes monthly meals to Ronald McDonald House Charities of Idaho, and is a sponsor for Ballet Idaho and the Nampa Boys & Girls Club.

Allied Business Solutions team members at the 2018 “Best Places to Work in Idaho” awards ceremony earlier this year

Alpha Laser & Imaging, LLC
Evansville, IN

Year Founded: 1999
President/Owner: Aaron Althaus, Jason Althaus (partners)
Number of Employees: 26
Primary Vendors: Ricoh, Xerox, Samsung, HP, Lexmark, OKI Data, Brother
Primary Solutions Offerings: PaperCut, ICE, XMedius, Docustore, Microsoft, Nuance, Fortinet
Primary Leasing Partners: US Bank, GreatAmerica
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: Managed IT, VoIP
Biggest Accomplishment of the Past Year: Its biggest sale was a large production deal that included the biggest and most expensive machines the dealer has ever sold.

Why We Consider Alpha Laser & Imaging Elite:

  • Unparalleled service. Alpha Laser & Imaging’s commitment to customer services is best personified by its six-time capturing of Ricoh’s Circle of Excellence Service award. Its overarching goal is to exceed customer expectations, earn their trust and build healthy relationships.
  • Marketing tools. Adding CEO Juice has provided the dealer with many tools in its quest for customer service excellence, but what Alpha finds most beneficial is the survey sent to customers following every service call or supply order, providing insight and constructive notes on its performance.
  • Welcome mat. The dealer hosts a variety of customer events and luncheons in a friendly, relaxed atmosphere to discuss technologies along with the products and services it offers to make the customer’s business more efficient and effective. Alpha also opens its doors to non-profit clients in need of space to host their community events.
  • Community support. In addition to hosting non-profit groups, Alpha donates money and time to about a half-dozen charities that focus on supporting children. Its employees participate in events such as golf scrambles that back foundations supporting hospitals, clothing charities and the underprivileged. The dealer also donates its time to Junior Achievement and job fairs.

A panoramic view of Alpha Laser & Imaging’s showroom

Altek Business Systems, Inc.
Telford, PA

Ray Derstine

Year Founded: 1991
President/Owner: Ray Derstine
Number of Employees: 29
Primary Vendors: KYOCERA, Xerox, KIP
Primary Solutions Offerings: DocuWare, Objectif Lune, EFI Certified, Microsoft
Primary Leasing Partners: GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $5 to 10 million
Fastest-Growing Business Segments: IT solutions (300%), production print
Biggest Accomplishment of the Past Year: Altek purchased a local IT company in February that increased its managed IT revenues by roughly 300 percent.

Why We Consider Altek Business Systems Elite:

  • Production growth. Altek Business Systems became one of the first Xerox partners certified to sell the new Versant 180/3100 production press. This gave the dealer a foray into a space where it was previously unable to compete.
  • Suds solutions. Taking lunch-and-learn events to a higher level, Altek Business Systems held a “brews and views” educational session at a local brewery. A brew master detailed the characteristics of the beverages, and he was followed by a source matter expert who demonstrated the benefits of various technology solutions.
  • Biggest takedowns. Speaking of production print, Altek Business Systems completed the installation of 14 new A3 units, including a highly-equipped Versant 180, in the corporate offices and retail locations of a regional electrical supply and fixture distributor. The dealer also won an order to furnish a regional bank with 32 new MFPs for its corporate and branch offices.
  • Social expansion. The company hired a director of business development in February to guide the design and introduction of a new interactive website. The director then focused on building Altek Business Systems’ social media platform. As a result, website traffic has increased 500 percent, while Facebook and LinkedIn followers have increased 63 percent and 57 percent, respectively.

The Altek Business Systems team (shown from left): Scott Flaherty, director of operations; Wilhelm Rebmann, director of IT services; Paul Mays, director of document solutions; Ray Derstine, president; and Cindy Derstine, director of finance

BASE Technologies
Bethel, CT

Year Founded: 1992
President/Owner: Mike Boyle
Number of Employees: 30
Primary Vendors: KYOCERA, HP
Primary Solutions Offerings: Square 9, Print Audit, PaperCut
Primary Leasing Partners: DLL, Wells Fargo
Approximate Yearly Revenue: $5 to 10 million
Fastest-Growing Business Segments: MPS (18%)
Biggest Accomplishment of the Past Year: Despite the retirement of some long-tenured employees, BASE Technologies was able to transition their positions without interruption of service.

Why We Consider BASE Technologies Elite:

  • Website facelift. After evaluating the product interest habits of site visitors, BASE Technologies relaunched its website to better target the needs and interests of its clients and prospects. Another marketing tool the dealer uses is quarterly seminars on a variety of products and services, with a mixture of current and prospective customers invited.
  • Contract success. BASE Technologies won a bid with a significant player in the financial space by providing a multi-vendor solution that couldn’t be replicated by other would-be suitors.
  • Satisfied employees. The dealer has created an environment that promotes teamwork through a variety of company events and outings during the course of the year. BASE Technologies hosts intimate after-hours events designed to strengthen the bond between the service and sales departments, and employees can enroll in third-party training programs related to their specific positions.
  • Fostering amity. In addition to participating in a number of charity events, BASE Technologies employees also work with a local high school’s mentoring program. The dealer provides internship opportunities for local students as well.

BASE Technologies employees receive the 2018 KYOCERA Service Solution Provider Award in recognition of outstanding performance in their technical department

Bay Copy
Rockland, MA

Ray Belanger

Year Founded: 1972
President/Owner: Ray Belanger
Number of Employees: 32
Primary Vendors: Konica Minolta, Muratec, Toshiba, Lexmark
Primary Solutions Offerings: MPS, Business Solutions Dealer (BSD) for Lexmark
Primary Leasing Partners: GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: MPS
Biggest Accomplishment of the Past Year: Bay Copy was selected as a single-source vendor for one of Massachusetts’ state universities. The pact could cover the next 10 years and there is an opportunity for Bay Copy to be selected by other schools within the state university system.

Why We Consider Bay Copy Elite:

  • Power of information. In order to better serve its clients and gain operational efficiencies, the dealer works closely with key members of the Select Dealer Group and Lexmark Dealer Advisory Board, as well as various local business organizations, to share best practices.
  • Vertical growth. In addition to its management of a key MPS program with an area bank, Bay Copy has added two more banks to its roster of financial institutions and credit unions. The dealer is also expanding its relationship with two leading regional hospitals and a major health care provider.
  • Dealer visibility. President and CEO Ray Belanger provides his industry expertise to a number of regional and national publications via magazine interviews, authored articles and blog posts. Local press that has profiled Bay Copy include the Boston Globe, Boston Business Journal, The Patriot Ledger and CityBizList. Belanger is also a Past Chairman of the South Shore Chamber of Commerce, and his dealership is involved in many Chamber activities.
  • Helping hands. Bay Copy supports many programs championed by clients such as Signature Health Care, including the Charity Golf Classic, Move: Weight Loss Program, Ring of Champions Dinner and the Champions Fighting Cancer walk. The company is also a member of The Presidents’ Circle of the South Shore Hospital, whose members pledge a minimum of $25,000.

Copier Fax Business Technologies, Inc. (Copier Fax)
Buffalo, NY

Year Founded: 1990
President/Owner: Al Scibetta
Number of Employees: 38
Primary Vendors: Konica Minolta, Lexmark
Primary Solutions Offerings: DocuWare
Primary Leasing Partners: DLL
Approximate Yearly Revenue: $7 million
Fastest-Growing Business Segments: Hardware, software
Biggest Accomplishment of the Past Year: Copier Fax was named a runner-up for the Buffalo Niagara Business Ethics Awards. This nomination and awards process included a 50-page application, interviews, and more in order to be considered a nominee, let alone a finalist.

Copier Fax owners (from left): Al Scibetta, Andrea Scibetta and David Scibetta

Why We Consider Copier Fax Elite:

  • Power play. During 2018, Copier Fax added to its fleet of service vehicles and had all 12 of them wrapped with its brand and the messaging “Official Office Technology Company of the Buffalo Sabres.” The wraps have transformed these vehicles into mobile billboards.
  • Publication prowess. The dealer forged a partnership with publisher Buffalo Spree and the local theater company for advertisements that target high-income demographics and business owners, along with placements in specialty publications (including medical) for targeted marketing.
  • Promotional materials. Copier Fax unveiled a new line of brochure materials that help convey all of the dealer’s hardware and software services. The company is also producing vertical-aimed literature, all of which has dramatically bolstered its sales efforts.
  • Capturing business. A number of key wins in the restaurant industry have been critical, including deals that feature both hardware and back-file scanning services. About a dozen restaurants are sending the dealer their signed receipts for digitalization, making it easier for the eateries to search credit card or tipping disputes.

Copier Fax Business Technologies’ award-winning service team

Copier Headquarters, Inc.
Woodland Hills, CA

Year Founded: 1998
President/Owner: Dan Strull
Number of Employees: 28
Primary Vendors: Sharp, HP, OKI Data, Brother, Xerox
Primary Solutions Offerings: Umango, Y Soft, PaperCut
Primary Leasing Partners: US Bank, DLL
Approximate Yearly Revenue: $6 million
Fastest-Growing Business Segments: MPS, MNS
Biggest Accomplishment of the Past Year: Backed by a new vendor, Copier Headquarters enjoyed a record year for sales.

Why We Consider Copier Headquarters Elite:

  • Marketing success. A number of Copiers Headquarters’ marketing programs have focused on its SEO approach, a two-year effort which has landed the dealer near the top of Google searches in all of its major markets. The dealer has also invested in telemarketing, open houses and blitzes.
  • Major contracts. Among the biggest contract coups for Copier Headquarters during 2018 were high-profile accounts in the hospitality vertical and the nonprofit space.
  • Family affair. One of the team-building activities employed by the dealer is 4QF, also known as Fourth Quarter Fun Friday. On every Friday in the final quarter of the year, Copier Headquarters rolls out an enjoyable event that sometimes includes employee families. These activities include special treats, lunch, gigantic pizzas and even massages. Recognition events (President’s Club, Victory in Vegas) give everyone in the company a chance to win and bring along their significant other.
  • Charitable efforts. Copier Headquarters is a major sponsor of Operation Gratitude, which sends care packages to deployed service members and stuffed bears to soldiers’ children. Other supported causes include Alzheimer’s, the Michael J. Fox Foundation for Parkinson’s disease and Niemann-Pick disease. Employees are also given two paid volunteer days off per year to donate toward worthwhile organizations.

Copier Headquarters 2018 team and support partners

Copiers Plus
Fayetteville, NC

Year Founded: 1985
President/Owner: Bob Smith
Number of Employees: 50
Primary Vendors: KYOCERA, Muratec, OKI Data, Epson, Canon
Primary Solutions Offerings: KYOCERA, Ademero, Biscom, PaperCut
Primary Leasing Partners: GreatAmerica, Marlin, Wells Fargo, TimePayment, TIAA Bank
Approximate Yearly Revenue: $5 to 10 million
Fastest-Growing Business Segments: Business Solutions (75%), MPS (50%), A4 (50%)
Biggest Accomplishment of the Past Year: Copiers Plus relaunched its website and unveiled a new logo to convey a more diversified offering beyond copiers.

Why We Consider Copiers Plus Elite:

  • Thought leader. Copiers Plus has provided its viewpoints for “Insightful Discussions” articles that have helped the dealer break down its perception as merely a copier dealer, recasting the firm as a technology workflow specialist. The company has also hosted seminars that detail how it can use office equipment as a conduit to other aspects of customer organizations.
  • Account success. Copiers Plus scored a pivotal deal, including multiple hardware and software placements, with a large evangelical organization.
  • Online enhancements. In rechristening a more optimized website, Copiers Plus has bolstered its web presence, and can now track user activity via analytics to gain more insight into visitor behaviors that can pave the way to hot leads.
  • Feeding needs. In addition to an annual food drive for local food banks, Copiers Plus donates equipment and services to a local organization that feeds, houses and supports the homeless. Copiers Plus’ annual Christmas party is meshed with a Back Pack Buddies program, where employees bring in non-perishable food that is furnished to low-income children before they leave school for the holiday break.

Founder and President Bob Smith mans the helm at Copiers Plus’ corporate office in Fayetteville, NC

Copy-Fax Digital Office Solutions
Virginia Beach, VA

Year Founded: 1983
President/Owner: James Serrao (president), Steve Serrao (CFO)
Number of Employees: 39
Primary Vendors: Toshiba, Lexmark, Brother, Panasonic, HP, KIP
Primary Solutions Offerings: PaperCut, Drivve, Prism, ImageTrust, FM Audit, Lexmark
Primary Leasing Partners: US Bank, Wells Fargo
Approximate Yearly Revenue: $5 to 10 million
Fastest-Growing Business Segments: MPS (25%), wide-format (10%), solutions (10%)
Biggest Accomplishment of the Past Year: Copy-Fax increased its leasing revenue nearly 60 percent and profits rose 28 percent.

Why We Consider Copy-Fax Digital Office Solutions Elite:

  • Marketing magic. Copy-Fax increased sales by implemented a new customer relationship management tool, Compass SHERPA, that it requires every account rep to use and update, allowing them to stay in control of all activities in their territories.
  • Website focus. The dealer underwent a full website redesign that emphasizes a managed services approach, while underscoring its customer-driven philosophy and family-owned nature. The result was a significant increase in site traffic and inquiries.
  • Social engagement. Copy-Fax continues to make strides in its social platform, using LinkedIn, Twitter and Facebook accounts with fresh and relevant messaging to keep clients and prospects abreast of the dealer’s activities and technology. It has also provided greater visibility for employment seekers. This has sparked significant growth during the past two years.
  • Industry honors. Recent recognitions include the Gold Award from US Bank, Toshiba’s Elite ProMasters and Lexmark’s Premier Circle. Other milestones include a five-star Google rating and Alignable’s Highly-Recommended status.

Jay Serrao (far left), president and owner; Steve Serrao (kneeling, left); and Frank Vazquez (kneeling, right) with other members of the Copy-Fax team

Corporate Business Systems
Madison, WI

Year Founded: 1998
President/Owner: Mike Blake
Number of Employees: 22
Primary Vendors: Xerox, Ricoh, HP, Canon
Primary Solutions Offerings: Xerox, PaperCut, EFI
Primary Leasing Partners: GreatAmerica, Xerox Financial Services, Wells Fargo
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: Production print (48%), MPS
Biggest Accomplishment of the Past Year: Corporate Business Systems remodeled its entire facility, including its state-of-the-art showroom, training facilities and the building’s exterior.

Why We Consider Corporate Business Systems Elite:

  • Production print. The company hired a production print specialist to bolster its offering, which resulted in a 48 percent year-to-date increase in revenue for 2018. The dealer has also leveraged its partner marketing programs to grow net-new business.
  • Contract excellence. With the increased emphasis on production print, Corporate Business Systems was able to procure a deal with a large public utility to replace all of its production equipment.
  • Enterprise-level service. Corporate Business Systems prides itself on being a local business that delivers enterprise-level service to its customers. All calls are fielded by a live representative, allowing for quicker response times, and then the dealer surveys clients after each service call. The company boasts a Net Promoter Score in excess of 90 percent, and its technicians are incented on First Call Effectiveness.
  • Corporate generosity. Corporate Business Systems donates office equipment and money to various nonprofits, particularly those that provide support for the homeless.

Corporate Business Systems executives Dan Bowie (left), vice president of sales, and Mike Blake, president

Definitive Technology Solutions (DTS)
Bloomington, MN

Year Founded: 2004
President/Owner: Gordon Running (president, COO), Mark Stokes (CEO)
Number of Employees: 35
Primary Vendors: Sharp, Dell, Lenovo, SonicWALL
Primary Solutions Offerings: DocuWare, Sharp OSA, Print Audit, PaperCut, Microsoft, Veeam, VMware
Primary Leasing Partners: US Bank, GreatAmerica
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: Managed IT services (60%)
Biggest Accomplishment of the Past Year: Definitive Technology Solutions enjoyed significant growth in managed IT services while steadily increasing imaging revenue.

Why We Consider Definitive Technology Solutions Elite:

  • Marketing initiatives. Definitive Technology Solutions partnered with Evolved Office to strengthen its marketing strategies through SEO, Google Ads and social media.
  • Growing business. One of the biggest deals of the past year for Definitive Technology Solutions was a managed IT services agreement with a large digital printing company.
  • Family values. As an organization, Definitive Technology Solutions is dedicated to enhancing the lives of its employees through respect, fairness and value. Its dynamic working environment provides opportunities for personal growth and development, working with team members who take pride in providing high-quality results.
  • Community involvement. A Sharp Hyakuman Kai Elite Award winner for each of the past 13 years, Definitive Technology Solutions applied its sustained excellence towards the benefit of the community, with donations made to local charities and toy/food donation drives during the holiday season.

The Definitive Technology Solutions management team (from left): Tammy Brandt, Nick DeGrammont, Gordon Running, David Lloyd, Mark Stokes, Tom McHenry and Ryan Senser

Electronic Office Systems
Fairfield, NJ

Year Founded: 1983
President/Owner: Andrew Ritschel
Number of Employees: 38
Primary Vendors: KYOCERA, Savin, KIP, Muratec, HP, Fujitsu, Canon, Ideal Memory
Primary Solutions Offerings: Nuance, PaperCut, Hyland, Square 9
Primary Leasing Partners: Wells Fargo, TIAA Bank, CIT, LEAF, US Bank, DLL
Approximate Yearly Revenue: $7.5 million
Fastest-Growing Business Segments: PaperCut (500%)
Biggest Accomplishment of the Past Year: Electronic Office Systems made an overhaul to its recruiting, selection and onboarding process for hiring new employees.

Why We Consider Electronic Office Systems Elite:

  • Elevating clients. The dealer promotes its non-profit clients’ activities through social media posts every other day. Account representatives are members of their local Chamber of Commerce and commercial networking groups, and work diligently as members of their boards of directors and committees.
  • Tenured employees. Experience is a key factor for driving sustained excellence at Electronic Office Systems, as employees boast an average tenure of 18 years. Backed by that experience, the dealer has garnered a reputation for doing things right the first time, without the need for follow-up visits.
  • Taking care of business. Electronic Office Systems fosters an entrepreneurial environment with a “let’s get it done” mentality that is free of red tape and politics, yet maintains strict procedures. The dealer relies on customer feedback to improve processes and keep the customer satisfied.
  • Mutual benefits. Seeing business as a two-way street, Electronic Office Systems donates money to all of its non-profit clientele, in addition to the aforementioned promotion of their causes and fundraising activities. It also provides career counseling on future vocational personality matching to high school and college students.

Image Matters
Knoxville, TN

Year Founded: 1999
President/Owner: JD Sullivan (president), Bob Lovelace (vice president)
Number of Employees: 38
Primary Vendors: Xerox, HP, Lexmark, Brother, Muratec, KIP, OKI Data
Primary Solutions Offerings: Xerox, HP, PaperCut
Primary Leasing Partners: Wells Fargo, GreatAmerica, DLL
Approximate Yearly Revenue: $7 to $10 million
Fastest-Growing Business Segments: MFP hardware, MPS fleet management, commercial printing, MNS
Biggest Accomplishment of the Past Year: Image Matters added a vice president of sales and a vice president of IT, both of whom add enterprise experience to the leadership team.

Why We Consider Image Matters Elite:

  • Youth infusion. The dealer enjoys a team of young, tech-savvy marketing specialists who have added vitality through social media marketing, with messaging that is engaging and forward-thinking. Image Matters also relies on traditional channels including local drive-time radio, marketing heavily in the local public and private education spaces.
  • Contract success. Image Matters procured agreements, including more than 300 device installations, fleet management and individualized software applications, with three separate banking institutions.
  • Building business. One of the biggest 2017 wins for Image Matters was a large construction firm contract, a deal which included the installation of 200-plus units, along with hardware, software, MPS fleet management and wide-format solutions.
  • Vendor recognition. Image Matters has been named a two-time Xerox MPS National Dealer of the Year and is a four-time Xerox Platinum Channel Partner and a GreatAmerica Premier Dealer. It is also a seven-time ENX Elite Dealer.

Image Systems & Business Solutions
Elk Grove, IL

Year Founded: 2005
President/Owner: David Boelter
Number of Employees: 50
Primary Vendors: Ricoh, Savin, Brother, HP, KIP
Primary Solutions Offerings: Square 9, Avast
Primary Leasing Partners: Wells Fargo, TIAA Bank, DLL
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: New MFP customers (60%)
Biggest Accomplishment of the Past Year: Image Systems & Business Solutions continues on the growth fast track, increasing equipment revenue by 160 percent since 2015 and overall revenue by 87 percent during the same period.

Why We Consider Image Systems & Business Solutions Elite:

  • Sales process. Image Systems & Business Solutions trains its sales team to focus on the multi-step prospecting stack, incorporating social media and target account marketing via Dun & Bradstreet and LinkedIn, as well as email programs providing detailed analytics. Other strategies include direct mail, leave-behinds, traditional prospecting and technology shows.
  • MPS generation. The dealer’s MPS program with Brother includes a three-year, next-day replacement unit at no cost to the client, allowing Image Systems & Business Solutions to provide the most cost-effective rates in the market.
  • Healthy business. In one of its biggest and most successful implementations of the year, the dealer captured a new client in the health care field, which entailed more than 200 Savin MFP placements in 30-plus locations.
  • Quality environment. With an experienced sales force supplemented by one of the strongest compensation packages in the industry, Image Systems & Business Solutions seeks to develop long-lasting relationships with its employees. Management provides two incentive trips per year, which includes employees from all departments. The company also treats its entire team to barbecues on Fridays, a company picnic at the owner’s house and an annual holiday party with hotel rooms for employees to avoid traveling home afterward.

Image Systems for Business, Inc.
Somerset, NJ

Art Schwartz

Year Founded: 1987
President/Owner: Art Schwartz
Number of Employees: 30
Primary Vendors: Konica Minolta, Xerox, Lexmark, HP
Primary Solutions Offerings: PaperCut, Nuance, FM Audit
Primary Leasing Partners: DLL, US Bank
Approximate Yearly Revenue: $5 million
Fastest-Growing Business Segments: MPS (12%)
Biggest Accomplishment of the Past Year: Image Systems for Business did an overview of its sales team and focused on adding new hires who are aligned with its corporate culture.

Why We Consider Image Systems for Business Elite:

  • Significant business. Image Systems for Business is putting the finishing touches on a deal with a multi-billion-dollar financial services firm. The pact includes management of hundreds of devices nationwide through the dealer’s partnership with HP. In the process, the company supplanted a nine-figure dealer that was not delivering on its solution.
  • WYSIWYG. The dealer boasts a strong commitment and track record of transparency and honesty with its clients. While manufacturer direct, large and mega dealers pitch a value proposition tied to their employee size and growth, Image Systems for Business remains client focused and diligent about making good on its promises.
  • Demonstrated empathy. Recognizing that employees will endure their share of personal issues, Image Systems for Business remains accommodating and compassionate toward their needs. Whatever curveballs are thrown at them, the dealer does everything in its power to make allowances for personal situations that confront their team members.
  • Corporate caring. During the past 20 years, Image Systems for Business has played various roles in supporting the Embrace Kids Foundation, a local organization that helps families of children stricken with cancer, sickle cell and other serious health afflictions. The dealer also supports Chabad of Hunterdon County, which provides a host of family services. A 10-year supporter of the cause, Image Systems was the honoree at Chabad’s annual dinner in recognition of helping to raise $175,000 for the organization.

KÔTA, A Mohegan LDI Enterprise
Uncasville, CT

Year Founded: 2014
President/Owner: Tod Pike
Number of Employees: 30
Primary Vendors: Canon, Toshiba, Samsung, HP, Océ, EFI
Primary Solutions Offerings: Nuance, PaperCut, MaxxVault, nQueue, Canon, FMAudit, Print Audit
Primary Leasing Partners: Canon Finance, TIAA Bank, DLL, LEAF
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: MPS, production print
Biggest Accomplishment of the Past Year: The dealer has expanded its business base in the hospitality, entertainment and not-for-profit verticals.

Why We Consider KÔTA, A Mohegan LDI Enterprise Elite:

  • Minority certified. KÔTA is designated a certified minority-owned business by the National Minority Diversity Supplier Council, which enables the dealer to engage with corporations and businesses that have a mandate or desire to do their procurement from a certified minority-owned business.
  • Contractual excellence. During the past year, KÔTA secured a key account with the largest hospitality and entertainment provider in the region.
  • Community outreach. The dealer supports local charities and non-profit organizations through direct contributions of money and in-kind donations of production print. Its members sit on the boards and committees of many community organizations. KÔTA also champions digital literacy through mentoring and volunteer speaking engagements.
  • Heritage awareness. KÔTA is extremely involved in Native American affairs and has been active with a number of nonprofit organizations as sponsor and benefactor.

Martin Group
Lake Geneva, WI

Year Founded: 1980
President/Owner: John Stensland
Number of Employees: 20
Primary Vendors: Konica Minolta
Primary Solutions Offerings: OneSource, PaperCut, Square 9
Primary Leasing Partners: GreatAmerica, Municipal Capital
Approximate Yearly Revenue: $5 million
Fastest-Growing Business Segments: Software sales
Biggest Accomplishment of the Past Year: The company pulled together during a rash of health-related emergencies among its employees, including a pair of near-death scenarios that required flight-for-life helicopters.

Why We Consider Martin Group Elite:

  • Account reviews. Martin Group tweaked its account review process, providing customers with a more in-depth analysis of their fleets so they could get a more comprehensive overview of usage and expenses. This offers more granular details for clients to consider for future upgrades, which has benefitted them and Martin Group.
  • Avoiding waste. Heightening awareness to Konica Minolta’s Clean Planet recycling program has provided better solutions for empty/waste toner bottles, old imaging units, drums and other materials for recycling. This free program is being championed by Martin Group’s client consultants who enroll clients during engagements. The dealer applies Clean Planet stickers to the devices as a reminder for clients to use the program.
  • Top-notch service. Martin Group has won the Konica Minolta Pro-Tech Service Award for 12 consecutive years. The award recognizes Konica Minolta dealers that demonstrate the highest level of commitment to client care and satisfaction—a distinction earned by less than 5 percent of eligible dealers and direct operations. The dealer has also been named an Elite Dealer by ENX Magazine for 11 consecutive years.
  • Happy family. With an employee base of 20, Martin Group has fostered a tight-knit family atmosphere, a culture that has provided for optimal productivity. It relies on an open-door policy to address any questions or issues an employee may have, with the intention of growing as a company that can best serve its clients. That also entails investing in training to arm workers with the best software tools available. Corporate lunches, parties and get-togethers underscore their work-hard, play-hard mentality.

Millennium Business Systems
Livonia, MI

Year Founded: 1997
President/Owner: Michael Neu
Number of Employees: 34
Primary Vendors: Toshiba, Xerox, KIP
Primary Solutions Offerings: PaperCut, Toshiba- and Xerox-embedded solutions
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: Hardware
Biggest Accomplishment of the Past Year: Millennium updated its entire network infrastructure, with state-of-the-art servers and workstations implemented to maximize efficiencies and customer service.

Why We Consider Millennium Business Systems Elite:

  • Looking skyward. The dealer recently implemented a cloud-based ERP system that employees can access remotely, allowing them to provide real-time service to customers when on the job site.
  • Employee enticements. The dealer provides an employee incentive program that includes drawings for prizes and gift certificates, and also offers incentive-based compensation plans that reward team members for hard work. By promoting from within, Millennium gives valuable opportunities for professional growth.
  • Top awards. Millennium has been named a ProMasters Elite Certified dealer by Toshiba and a Prestige Dealer by GreatAmerica Financial Services.
  • Corporate caring. Millennium supports many of its customers, including non-profit organizations, through fundraisers, golf outings and annual events.

Dave Neu, Tony Wichmann, Angela Neu Wichmann and Ryan Neu of Millennium Business Systems

On Demand Incorporated
Houston, TX

Year Founded: 1999
President/Owner: Michael Gray
Number of Employees: 20
Primary Vendors: KYOCERA, Sharp, MBM, Martin Yale, Pitney Bowes
Primary Solutions Offerings: Drivve, PaperCut, Satori, ecoprintQ
Primary Leasing Partners: GreatAmerica, DLL, Marlin, Pitney Bowes, TIAA Bank
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: Color copiers (200%), document management (200%), Pitney Bowes (100%)
Biggest Accomplishment of the Past Year: On Demand Incorporated is in the process of placing a new sign atop its six-story building, providing visibility for drivers on a busy freeway.

Why We Consider On Demand Incorporated Elite:

  • Monitoring software. On Demand uses KFS, a web-based software to monitor customers’ service and supplies needs. The company also updated its website to enable clients to access their account, view/pay bills, request service and order supplies.
  • Top deals. Two of the dealer’s biggest contract wins in 2018 included a large provider of specialty tax services and a medical management organization.
  • Vendor recognition. In addition to being chosen as a Premier Dealer by GreatAmerica, On Demand was also named the Comeback Dealer of the Year by KYOCERA.
  • Cross-trained employees. In order to add organizational depth and fill in where necessary, On Demand cross trains its employees. This adds to their knowledge base and helps the deal better serve its clients.

Pearson-Kelly Technology
Springfield, MO

Year Founded: 2002
President/Owner: Mike Kelly (CEO), Chelsey Bode (president)
Number of Employees: 32
Primary Vendors: Konica Minolta, KYOCERA, Duplo, KIP, Fortinet, Datto
Primary Solutions Offerings: Square 9, Prism, Biscom, RightFax, PaperCut, Nuance
Primary Leasing Partners: DLL, GreatAmerica, Marlin
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: Hardware (30%), software and solutions (500%), MNS (2,500%)
Biggest Accomplishment of the Past Year: Pearson-Kelly Technology enjoyed a growth explosion through managed network services.

Why We Consider Pearson-Kelly Technology Elite:

  • Problem solvers. Pearson-Kelly Technology prides itself on “outside-the-box” thinking to provide customers with a tailored solution, and they value the dealer’s problem-solving skills.
  • Corporate facelift. The organization did a significant rebranding, which included changing its name from Pearson-Kelly Office Products to better reflect a wider span of technology offerings. The company also moved into a new office building and a relaunched its website as part of the effort.
  • Publication recognition. Pearson-Kelly was named to the Dynamic Dozen list of fastest-growing organizations in southwest Missouri by the Springfield Business Journal. It also made the Top 25 list of KYOCERA Copystar dealers in the U.S.
  • Community support. Through quarterly give-back events, the dealer partners with a local non-profit organization, and also funds other programs while providing in-kind service donations to charitable institutions.

Pearson-Kelly Technology’s reception area at its headquarters

Premier Business Products
Troy, MI

Craig Zimmerman

Year Founded: 1982
President/Owner: Craig Zimmerman
Number of Employees: 41
Primary Vendors: KYOCERA, Toshiba, Konica Minolta, Lexmark, HP
Primary Solutions Offerings: Vendor provided
Primary Leasing Partners: US Bank, LEAF
Approximate Yearly Revenue: $9 million
Fastest-Growing Business Segments: MPS
Biggest Accomplishment of the Past Year: Premier Business Products enjoys continued strong retention with both its customers and employees.

Why We Consider Premier Business Products Elite:

  • Prompt response. Premier Business Products doesn’t like to leave customers hanging—the dealer’s average customer care email response time is under three minutes.
  • Closing the closers. The dealer’s product and service dossier has enabled it to dominate the professional real estate market in metro Detroit.
  • Satisfied employees. The sales roster at Premier Business Products includes two reps with 32 years of experience and another with 23 years. Perhaps they enjoy the home cooking—once a month, the dealer holds an office cookout for its team members.
  • Helping hands. Premier Business Products’ employees dedicate their time to a local soup kitchen three times a year. The dealer has teamed with an inner-city nonprofit to deliver a Lunch Buddy program, benefitting students in Detroit Public Schools. This has led to three volunteer-of-the-year awards for its efforts.

Quality Business Solutions
Baltimore, MD

Year Founded: 2001
President/Owner: Jerry DiMartino (CEO), Janey DiMartino (VP)
Number of Employees: 55
Primary Vendors: KYOCERA/Copystar, Konica Minolta, FP Mailing, Duplo, MBM, HP, Dell
Primary Solutions Offerings: PaperCut, Nuance, Prism, Labtech, EAutomate, Soaring CRM, FMAudit
Primary Leasing Partners: In-house leasing, DLL, TIAA Bank, Wells Fargo, GreatAmerica, LEAF
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: Konica Minolta production press equipment (75%), IT Services (70%), website development (50%), FP Mailing solutions (40%), document management software (35%)
Biggest Accomplishment of the Past Year: Quality Business Solutions offered document management solutions to many new accounts, which increased their workflow when scanning, tracking and recording their documents.

Why We Consider Quality Business Solutions Elite:

  • Quality from afar. The dealer uses remote monitoring and service capabilities so it can send accurate copier meter readings directly to its accounting system. Quality Business Systems can also remotely service equipment to help eliminate down time.
  • Comprehensive contract. The biggest deal in 2017 for Quality Business Systems entailed IT services, mailing solutions, press equipment, office copiers, printers and website design—a $700,000 solution over the course of a customized lease program.
  • Right at home. As a locally owned and family-operated business, Quality Business Solutions has cultivated a comfortable workplace. Team members receive the same respect and treatment they would get from home, and many of them plan to spend the balance of their career with the dealer.
  • Community support. Quality Business Solutions is a supporter of St. Jude Children’s Research Hospital, and the firm also donates to local non-profit groups and provides equipment donations to Maryland schools in need.

The Quality Business Solutions team, front row (from left): Janey DiMartino, CFO; Christina DiMartino, administration manager; Jerry DiMartino, CEO; back row: Anthony DiMartino, controller; Joseph DiMartino, sales manager

Southwest Copy Systems Inc.
Albuquerque, NM

Year Founded: 1992
President/Owner: Michael Contois (president), Dorothy Contois (vice president)
Number of Employees: 31
Primary Vendors: Toshiba, Sharp, HP, Lexmark
Primary Solutions Offerings: ROI Print Manager, Square 9, PaperCut
Primary Leasing Partners: DLL, US Bank, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $5 to 10 million
Fastest-Growing Business Segments: MPS (33%), A4 (31%)
Biggest Accomplishment of the Past Year: Southwest Copy Systems was recognized by Cooperative Educational Services as one of its highest growth partners, with more than 80 percent new business in the copier/printer contract compared to the previous contract holder.

Why We Consider Southwest Copy Systems Elite:

  • No surprises. An upfront approach to dealer contracts endears Southwest Copy Systems to its client base. It doesn’t have any hidden costs or terms and conditions escalation triggers that would impact the customer after the deal is negotiated.
  • Learning experience. Southwest Copy Systems continues to make great strides in the educational space. The aforementioned CES cooperative contract fueled the dealer’s 30 percent growth in the vertical, and Southwest is gaining ground in the government and nonprofit sectors.
  • Charitable efforts. Donations to a number of charitable organizations, ranging from the Wounded Warrior Project and the Children’s Cancer Find to the House Coalition of New Mexico, are contributed throughout the year.
  • Answering the call. Being early means being on time for Southwest Copy Systems, which strives to exceed the expectations of clients.

Stone’s Office Equipment
Richmond, VA

Year Founded: 1970
President/Owner: Sam Stone
Number of Employees: 25
Primary Vendors: Sharp, Lexmark, HP, FP Mailing
Primary Solutions Offerings: PaperCut
Primary Leasing Partners: GreatAmerica, US Bank
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: MPS (35%), managed IT (250%)
Biggest Accomplishment of the Past Year: Stone’s Office Equipment cracked the top 25 for CEO Juice’s Net Promoter Score with a rating of 96.53.

Why We Consider Stone’s Office Equipment Elite:

  • Growth sectors. Managed IT is an area Stone’s Office Equipment continues to cultivate with its current customer base, identifying firms with needs of its services. The dealer also continues to demonstrate how its MPS program can reap significant savings.
  • Giving heritage. The company’s annual community service event, A Day in May, continues to grow and evolve as Stone’s Office Equipment has used professional media (newspapers, radio and television) and social media to provide more exposure. This year, two foundations were added to the giving campaign. The dealer also supports The Jillian Fund for families with ill children and the Cameron K. Gallagher Foundation, which draws awareness to teenage depression and mental health.
  • Top grades. Stone’s Office Equipment captured the MFP business of the largest school district in its area and is in talks to augment it with an MPS agreement. Through word of mouth, the dealer has also garnered vertical growth within the medical and legal sectors.
  • Tenured employees. With an average tenure of 15 years, Stone’s Office Equipment doesn’t experience much turnover. This has a salutary effect on strengthening long-term customer relationships.

The leadership team at Stone’s Office Equipment (from left): Sam Stone, Sally Stone, Frank Stone, Tina Berry and Mike Berry

The Swenson Group (TSG)
Livermore, CA

Dean Swenson

Year Founded: 1993
President/Owner: Dean Swenson
Number of Employees: 22
Primary Vendors: Konica Minolta
Primary Solutions Offerings: Nuance, Square 9, Prism
Primary Leasing Partners: US Bank, TIAA Bank, GreatAmerica
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: Managed network services
Biggest Accomplishment of the Past Year: The Swenson Group celebrated its 25th anniversary of serving the needs of San Francisco Bay-area clients.

Why We Consider The Swenson Group (TSG) Elite:

  • Top grades. An investment and commitment to its Net Promoter Score has paved the way to an unprecedented customer satisfaction and retention rating. Constantly knowing the customer satisfaction level in real time has been critical to retention.
  • IT investments. The Swenson Group’s internal investment in IT talent has helped solved the IT-related issues of many prospects. This has enabled the dealer to build deeper and wider partnerships with other product and service offerings.
  • Contract coup. One of 2018’s biggest deals for The Swenson Group was procuring work for a large non-profit health care organization, for which it crafted a customized solution that included hardware, MPS and software solutions.
  • Client longevity. Wanting more insight into what factors have enabled it to foster long-term relationships with customers, the dealer conducted a survey to determine some of the common denominators. The results were rather straight-forward: clients value building relationships, more as partners than a straightforward vendor-customer approach. Clients also seek providers that can solve technology issues, save them time and do business easily.

The Swanson Group celebrates its 25th anniversary

U.S. Business Systems, Inc.
Elkhart, IN

Year Founded: 1992
President/Owner: Michael Kidd
Number of Employees: 33
Primary Vendors: KYOCERA, Sharp, Lenovo, HP
Primary Solutions Offerings: Microsoft, SonicWALL, VMware, Dell, Cisco, AVG, Autotask, Square 9, PaperCut, KYOCERA
Primary Leasing Partners: US Bank, GreatAmerica
Approximate Yearly Revenue: $5.5 million
Fastest-Growing Business Segments: MNS, aftermarket supplies (140%)
Biggest Accomplishment of the Past Year: U.S. Business Systems was named to the “Best Places to Work” list in Elkhart County by Zippia.

Why We Consider U.S. Business Systems Elite:

  • Customer education. Monthly educational blogs have proven to be a good source of connecting U.S. Business Systems with its client base. The dealer constantly updates its website to provide the latest information, suggestions and solutions that can benefit clients.
  • Landmark contract. U.S. Business Systems completed a six-phase installation of the largest transaction in company history for a client in the financial space. Another pact with the second-largest manufacturer in the recreational vehicle sector included MFPs and printers.
  • Top honors. For the second straight year, the dealer was named the Best Place to Purchase Office Equipment and the Best IT Consulting Company, as voted on by the readers of Northwest Indiana Business magazine. And for the fourth consecutive year, KYOCERA awarded the dealer with the Excellence in Customer Service Solutions honor.
  • Employee respect. A third-party HR firm was brought in to review, improve and rewrite the dealer’s employee handbook and information guide, addressing all the needs of its associates. U.S. Business Systems uses its social media accounts as a platform to demonstrate its employee appreciation, including outings, luncheons, family picnics, company-sponsored trips, birthday/anniversary celebrations, gift cards, free clothes and promotional items.

U.S. Business Systems founders (from left): Michael Kidd, Ron Hulett, Tim Hulett and Dan Foster

United Office Systems, Inc.
Marietta, GA

Year Founded: 1992
President/Owner: Michael Walsh
Number of Employees: 29
Primary Vendors: Konica Minolta, Lexmark
Primary Solutions Offerings: PaperCut, Square 9, Konica Minolta
Primary Leasing Partners: Wells Fargo, US Bank, LEAF
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: A4 equipment (15%), solution sales (50%)
Biggest Accomplishment of the Past Year: Winning the Konica Minolta Pro-Tech Service Excellence award for the 11th consecutive year.

Why We Consider United Office Systems Elite:

  • Wellness visits. Roughly half of the visits United Office Systems’ technicians make are courtesy calls. That familiarity, coupled with an average tenure of 15 years in the service ranks, helps to solidify the bond between the dealer and its clients.
  • Business win. During 2018, United Office Systems procured a net-new deal with a large health care provider that has multiple locations across the country.
  • Employee autonomy. The dealer sees it as critical to cultivate an environment in which the employee not only feels supported, but is empowered to make key decisions that are in the best interest of the client and the company. By making every effort to go above and beyond the call of duty, employees play a considerable role in forging lasting relationships with the customer.
  • Community support. United Office Systems sponsors and provides equipment for local non-profit events, and supports a fundraising effort for a local elementary school. The company also sponsors a youth soccer team.

United Office Systems executives (from left): Michael Walsh, Michelle Daniel and David Harding

Ann Arbor, MI

Year Founded: 2008
President/Owner: Kevin Van Kannel
Number of Employees: 45
Primary Vendors: Sharp, FP Mailing, Formax, Muratec, Microsoft, KYOCERA, Lenovo, Dell, HP
Primary Solutions Offerings: Industry Weapon, Microsoft, Jive, PaperCut, Prism, Clarity Voice, FP Mailing, QTrak
Primary Leasing Partners: GreatAmerica, DLL, UniFi, US Bank
Approximate Yearly Revenue: $8 million
Fastest-Growing Business Segments: Managed network services
Biggest Accomplishment of the Past Year: In acquiring Innovative Mailing Solutions (IMS), UTEC significantly increased its customer base, expanded its territory and enhanced its product and service offerings.

Why We Consider UTEC Elite:

  • Growth centers. UTEC is expanding its sales staff to have greater reach into regions of Michigan. It sees great growth potential for MNS, particularly in the educational space. Also, the addition of IMS provides a client roster of 600-plus to market its office-based offerings.
  • Commercial spot. The dealer produced a professional commercial as a promotional tool, showcasing the essence and culture of UTEC, emphasizing its points of differentiation and painting a picture of why prospects would want to do business with them. In addition, UTEC created a marketing video that extols the virtues of Sharp MFPs.
  • Vehicle wraps. UTEC is utilizing mobile marketing by wrapping its fleet vehicles with decals, award logos, product and service capabilities, as well as contact information. This adds a promotional tool while service techs are in the field.
  • Competitive win. UTEC unseated an incumbent dealer for a large financial entity, placing more than 70 Sharp MFP and numerous AQUOUS Boards at multiple branches. The deal also sees a dedicated UTEC employee serving as full-time, on-site technical support for the equipment.

UTEC showed its support of Breast Cancer Awareness month with its UTEC Wears Pink shirts event. One employee raised $2,800 for breast cancer research in the Real Men Wear Pink campaign with the American Cancer Society

Vision Office Systems, Inc.
Charlotte, NC

Year Founded: 1997
President/Owner: Fred Habbal
Number of Employees: 40
Primary Vendors: Canon, Muratec, Sharp, Lexmark, Brother
Primary Solutions Offerings: Square 9, PaperCut, Canon
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: A4 (50%), desktop printers (75%)
Biggest Accomplishment of the Past Year: Vision Office Systems is putting the finishing touches on an in-house leasing company, a project that has been in the works for the past 18 months.

Why We Consider Vision Office Systems Elite:

  • Hitting the airwaves. Vision Office Systems launched a radio campaign in the South Carolina marketplace this year that promotes its new partnership with Sharp. Also, its partnership with Brother provides customers with free printers to go with their MFPs.
  • Consultative win. One of the dealer’s biggest scores in 2018 came courtesy of a long-term care provider that is experiencing significant growth via acquisitions. However, while the customer was well fortified in its expansion initiative, it was severely lacking in an infrastructure. The Vision Office Systems team was able to provide a blueprint to help tie together the needs of its multiple facilities.
  • Family values. Vision Office Systems is a firm believer that in order to cultivate a family-type relationship with its client base, that philosophy must start from within. As a result, team members are made to feel as if they’re all a part of a large family at Vision Office Systems.
  • Community outreach. The company is an active supporter of the Lake Wylie Children’s Charity, which holds fundraising events to assist the families of children who face serious or terminal illness. Another major initiative is the Lake Wylie Classic golf tournament, which attracts celebrities and people from across the country to raise money for the Shriner’s Hospital in Greenville, SC.

Fred (left) and Jason Habbal of Vision Office Systems

WCC Business Solutions
Clearwater, FL

Year Founded: 1976
President/Owner: Gordy Link Jr.
Number of Employees: 30
Primary Vendors: Ricoh
Primary Solutions Offerings: DocuWare, PaperCut, Streamline
Primary Leasing Partners: GreatAmerica, US Bank
Approximate Yearly Revenue: $5 to $10 million
Fastest-Growing Business Segments: Imaging (50%), MPS (75%)
Biggest Accomplishment of the Past Year: WCC Business Solutions has amassed what it feels is its strongest sales, service and admin teams in the history of the company, and has built a foundation to support future growth.

Why We Consider WCC Business Solutions Elite:

  • MPS catalyst. A partnership with Clover Imaging Group has enabled the company to successfully grow its platform. Among the benefits the dealer has reaped is improved internal processes to better manage devices.
  • Customer triumph. WCC Business Solutions captured a deal with a large non-profit health care provider by using a three-pronged strategy that spoke to the customer’s needs for security, cost reduction and collaboration.
  • Corporate transparency. Employees are provided an inside glimpse into the vision of the organization and its customer focus. WCC Business Solutions provides transparency to its team members, sharing their financials with them at quarterly meetings. As a result, employees can understand their part in helping the dealership attain its goals.
  • Giving spirit. WCC Business Solutions supports multiple non-profit organizations throughout the Tampa Bay region.

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