Feature Articles

Bud Karakey, vice president of operations for BEI Services offers his take on some of the trends that he expects will affect BEI Services and the imaging and office technology industry in 2013. What are some of the trends that will drive your business and the imaging and office Read More

Mike Stramaglio, CEO of MWAi answers our questions about the trends that will be affecting his business and the imaging and office technology industry in 2013. What are some of the industry trends that will drive you business and the imaging and the office technology industry in Read More

Mark Mathews, president of Toshiba America Information Systems, offers his take on some of the trends that will affect Toshiba and the imaging and office technology industry in 2013. What are some of the trends that will drive your business and the imaging and office technology Read More

As 2012 comes to a close it’s time once again to recap the highlights or significant accomplishments of the year from the perspective of companies and organizations related to the imaging technology industry. Over the past month I’ve been presenting up to a dozen highlights Read More

Whether you are looking at rep or manager performance, market share, shifts in customer dynamics, customer retention and several other relevant business measures, a strong linkage can be drawn to territory design. The methodology used to design territories is paramount to success Read More

There’s a few key trends taking place in the office technology space today and one of the most prominent is mobile printing. It’s the wave of the future although it’s drawing plenty of interest here in the present. Hardware and software manufacturers are taking this trend Read More

Earlier this month CompTIA, the non-profit association for the IT industry, introduced a new business-level credential for providers of managed print services who commit to a code of conduct, industry-accepted best practices, and high levels of customer service and support Read More

It is no secret that color sales are driving the office equipment market and that the related service and supplies business is a bonanza for the industry and the channel.  This was confirmed again last week in an impromptu discussion with a Canadian dealer about growing services Read More

One of the hottest trends sweeping the office technology industry is IT services, which also encompasses managed networked services (MNS). To be fair, they’re related although they are not necessarily the same thing. Either way, not everybody sees these two related opportunities Read More

This is the department where I present compelling comments that were made to me off the record. It’s a great way to share what’s going on in people’s minds when they can speak freely and not have to worry about me naming names. With so many folks in the industry and outside Read More

Sometimes you need to shake things up and that’s exactly what Sharp beginning Oct. 1 when they rolled out Promotional Plus Pricing to their dealer channel. Originally referenced at their dealer meeting in July, what this does is take all of the discounts that were provided to Read More

This is the column where I present compelling comments that were made to me off the record. It’s a great way to share what’s going on in people’s minds when they can speak freely and don’t have to concern themselves about me naming names. This comment comes from a solutions Read More

FRASER ais West Reading, PA www.fraser-ais.com Year Founded: 1971 Approximate Yearly Revenues: $25+ million Most Significant Accomplishment of the Past 12 Months: Fraser sold, booked, and executed more than $4-million in equipment and services in the month of December of 2011. Read More

It’s my pleasure for the second consecutive year to present The Week in Imaging’s Elite Dealer Awards. This award honors the best and the brightest in the dealer community. The dealers being honored each week starting today and throughout the month of October aren’t necessarily Read More

In this column I present interesting comments that were made to me off the record. I think it’s a great way to share what’s going on in people’s minds when they can speak freely and not have to worry about me naming names. “The current economic climate is hurt by all the Read More