Editors Blog

You Don’t Need to Go It Alone with Managed IT Services

Make no mistake: The managed IT services business is very different from selling printers and copiers. The sales approach is more consultative with a much longer timeline to close, most likely requiring a separate sales team. The biggest difference, however, is the investment and...
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More Ink in the Office: Epson Introduces High-Speed, Business-Class Color Inkjet MFPs

Epson America has been a leading proponent of inkjet printers in business, and its Workforce line has gained a foothold in small businesses and home offices. On Monday, the company introduced two new color multifunction printer (MFP) models to the Workforce line, both aimed...
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Sales & Service

Why You Don’t Buy a Copier from the Web

With a recent appointment, my sales process took a few steps back when my prospect (net new client) challenged my pricing for a new A3 black Ricoh device. They stated that the price of the same device on the web was $2,500 less than my price and wanted to know why we were so much...
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Telepresence Robots Can Help Your MSP Business Expand to New Markets

Your MSP business is going to have many challenges, not the least of which is finding the right people to serve your clients with the greatest effectiveness. Hiring these people is going to be difficult, especially if you become successful. You want people who understand the...
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