State of the Industry
Successful Sales Strategies for Document Management & ECM 
by Scott Cullen

News Briefing
HP Supports Imaging Hardware with New JetAdvantage Security Solutions 
by Charles Brewer

Managed Services
Creating Sustainable Opportunity 
by Charles Lamb

Dealer Spotlight
Nora Schulz, President of NEP Co., Inc. on Growing Up in the Office Imaging Business
by Scott Cullen

Managed IT
The Trusted Advisor is Dead 
by Dave Sobel

Exit Strategy
How to Value Your Business – Part 2 of 3: Valuation Methodologies
by Jim Zipursky

Service Management
Changing for the Better 
by Ronelle Ingram

Printer Tech Tip
HP LaserJet and Color LaserJet Future Smart Firmware Devices – 99.09.XX Errors (Revised)
 by Laser Pros

Tech Tip
Rebuilding Xerox C123/WC-5225/WC-5325 Style Drum Cartridges by Britt Horvat

Free Tech Tip
Sharp AR-M237, Canon IR 3320, Konica Minolta bizhub 363 by Smarka!