Elite Dealers: $20 million to $50 million

Advance Business Systems
Cockeysville, MD

Year Founded: 1964
President/Owner: Jeff Elkin (president)
Number of Employees: 150
Primary Vendors: Ricoh, Savin, Canon, KIP, Kyocera, Panasonic, MBM
Primary Solutions Offerings: DocuWare, Kofax, LincWare, PaperCut, Dell, EFI, Treeno, ECI Software, Objectif Lune, Microsoft, SonicWALL, Datto, Cisco, HP, Adobe, ID Agent
Primary Leasing Partners: Advance Business Systems & Supply Company (ABSSCO)
Approximate Yearly Revenue:
$45 million
Fastest-Growing Business Segments: Managed IT (157%)
Biggest Accomplishment of the Past Year: Once the COVID-19 disruption took hold, the dealer mobilized to activate all its partners’ previously constructed business continuity plans. Within a short period of time, each organization’s workforce was activated remotely and able to remain operational without skipping a beat.

Why We Consider Advance Business Systems Elite:

  • Marketing models. The dealer taps into numerous channels to raise the awareness of its offerings to customers and prospects. They include television campaigns, radio sponsorships, content distribution, enhanced digital and search engine marketing, thought-leadership events and direct campaigns.
  • Contractual success. With a rapidly expanding footprint and need of a partner that could seamlessly implement technology and manage its environment, a health care provider with locations throughout the country turned to Advance Business Systems. The dealer’s value proposition included standardization of the entire environment, factoring in current and projected utilization needs.
  • Industry recognition. Advance Business Systems garnered numerous recognitions by local and national publications, including the 2020 Family Owned Business Award by the Baltimore Business Journal (the dealer was a finalist as well in the publication’s Best Places to Work list), a Top 10 Best Technology Solution Provider of 2020 by Industry Tech Outlook magazine, a 2019 Top Workplaces Award winner from the Baltimore Sun and a 2019 Torch Award for Ethics winner by the Journal.
  • Corporate caring. The dealer supports a number of charitable organizations throughout the year, among them the ARC of Baltimore, The Children’s Guild, Maryland School for the Blind and the Upper Chesapeake Health Foundation. Advance also sponsors the Believe in Tomorrow annual 5k run, and is a longtime supporter of the Maryland Zoo in Baltimore.
Advance Business Systems marked its 55th anniversary with a celebration at the Maryland Zoo in Baltimore

Advanced Imaging Solutions
Minnetonka, MN

Year Founded: 1998
President/Owner: Michael Keating
Number of Employees: 67
Primary Vendors: Konica Minolta, Sharp, Epson, Lexmark, HP, KIP
Primary Solutions Offerings: RSA, PageDNA, PaperCut, Umango, Square 9
Primary Leasing Partners: U.S. Bank, Wells Fargo
Approximate Yearly Revenue:
$20+ million
Fastest-Growing Business Segments: Managed services, thermal scanners
Biggest Accomplishment of the Past Year: Advanced Imaging Solutions was able to quickly transition to a work-from-anywhere company with little downtime, and supported its customers to do likewise by relying on its own model.

Why We Consider Advanced Imaging Solutions (AIS) Elite:

  • Marketing plan. The dealer is working with partner All Covered to enhance its website, social media presence and marketing campaign so it can better share its mission with current and prospective clients. AIS is also hosting a virtual, on-site launch of its flagship toner-based press, the Konica Minolta AccurioPress C14000 series, to augment its presence in the high-end production print market.
  • Top takedown. AIS reeled in an enterprise account based in Minneapolis with 2,500-plus employees and 50 locations worldwide. The deal included creating a production center in the local office, a national MFP deployment (with an international initiative in process) and a strategy to simplify the client’s print environment.
  • Family affair. Owner Mike Keating cultivates a strong family-based atmosphere at AIS with the help of his three children, and abides by the belief that everyone in the organization should be treated as family. That courtesy is extended to clients and vendor partners as well.
  • Giving back. In addition to sponsoring numerous organizations within the Minneapolis area, AIS donates time to a number of client fundraisers. AIS also supports clients with the production of printed collateral, including marketing booklets as well as gala and dance recital programs.

Advanced Office
Irvine, CA

Year Founded: 1977
President/Owner: Richard Van Dyke (president and CEO)
Number of Employees: 100
Primary Vendors: Ricoh, Kyocera, Lexmark, KIP, Panasonic
Primary Solutions Offerings: PaperCut, Kofax, DocuWare, Square 9, Ricoh, Kyocera
Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo
Approximate Yearly Revenue:
$25+ million
Fastest-Growing Business Segments: Service revenue
Biggest Accomplishment of the Past Year: In May, Advanced Office acquired Pacific ConnecTeq, a fellow Ricoh dealer and an ideal fit for its culture and solutions offerings.

Why We Consider Advanced Office Elite:

  • Budget conscious. Advanced Office rolled out its Profit Protection Program, which offers a flat service rate and unlimited copies. The full-service program eliminates additional charges, providing clients with static, predictable payments during a 60-month term.
  • MPS success. The dealer’s top revenue win came courtesy of a 124-machine sale to an Orange County technology provider, a pact that included a strong fleet of MFPs backed by an MPS program. Other vertical takedowns were realized in car dealerships, grocery stores, freight companies, health care providers and production customers.
  • Service oversight. Backed by its DataBlaze TechTracker GPS solution, integrated with e-automate, Advanced Office can monitor technicians’ activity in real time on Google Maps. The monitoring includes calls assigned, status and the location of other nearby technicians. This allows the dealer to efficiently respond to changing call loads and conditions, which helps provide fast, effective customer service.
  • Party time. Recognizing the need for team unity during the pandemic, Advanced Office’s marketing team has been creating humorous internal videos that are shared with employees during company-sponsored Zoom parties. These gatherings provide games, prizes and an opportunity to bond with co-workers who don’t get to see each other often.
Advanced Office’s corporate headquarters in Irvine, California

AIS (Advanced Imaging Solutions)
North Las Vegas, NV

Year Founded: 2002
President/Owner: Gary Harouff (president)
Number of Employees: 82
Primary Vendors: Kyocera, Xerox, Mitel, RingCentral, Digium, CenturyLink, Cox Business, InterMedia, Dell, HP, KIP
Primary Solutions Offerings: DocuWare, Hyland, Microsoft, Blue Jeans, EFI, ECI Software, Kyocera
Primary Leasing Partners: GreatAmerica, Wells Fargo, LEAF
Approximate Yearly Revenue:
$24.8 million
Fastest-Growing Business Segments: MNS (77%), telecom (557%)
Biggest Accomplishment of the Past Year: AIS takes great pride in the way the company responded to the pandemic, both from an internal perspective and its ability to support customers during this difficult period.

Why We Consider AIS Elite:

  • Pandemic prowess. After ensuring it established protocols to protect employees and customers from a health and safety standpoint, AIS turned its attention to product and service offerings. A website revamp enabled customers to learn about the dealer’s remote technology options, and pivoted to highlight new solutions for the work-from-home environment. A safety protocol video was added to the home page, and the dealer launched a temperature-scanning device to ensure on-site health and safety.
  • Done right. First-call effectiveness is a hallmark of AIS service. Its technicians have 50-plus OEM certifications, carry $10,000 in parts in their vehicles and have $3 million in parts, equipment and supplies on hand at all times.
  • Accurate billing. The dealer relies on CEO Juice to identify anomalies in billing and alert flags to be reviewed prior to being sent to the customer. This has resulted in an invoice accuracy of 98.5%.
  • Community involvement. AIS’ volunteer time off program allots three days/24 hours annually for employees to serve charities and organizations of their choice. The company is a sponsor for causes including cancer, autism, homelessness, abuse and children’s health in Nevada and California. AIS also partners with Cristo Rey St. Viator High School as a founding member of their Las Vegas Corporate Work Study Program, which helps students learn job-related skills.

Benchmark Business Solutions
Lubbock, TX

Year Founded: 1994
President/Owner: Jeff R. Horn (president)
Number of Employees: 82
Primary Vendors: Xerox, HP, MBM
Primary Solutions Offerings: Microsoft, Square 9, PaperCut
Primary Leasing Partners: GreatAmerica, Xerox Financial Services, U.S. Bank
Approximate Yearly Revenue:
$20-$25 million
Fastest-Growing Business Segments: Copiers/printers (15%), aftermarket (15%)
Biggest Accomplishment of the Past Year: Benchmark Business Solutions added HP to its portfolio of equipment offerings, enabling it to provide customers with a more comprehensive selection and a broader range of business needs.

Why We Consider Benchmark Business Solutions Elite:

  • Detail oriented. Customers appreciate that the dealer researches specifics about each of its client’s needs, as Benchmark seeks to provide the best, most efficient solution. A thorough analysis of the client’s size, industry and budget enables it to devise a tailored solution rather than a one-size-fits-all proposition.
  • Hammer highlight. Benchmark Business Solutions topped all competitors in a reverse auction bid with a large Texas school district, which included 360 A3 units, MPS, software and on-site labor.
  • Marketing excellence. Content creation is a cornerstone of Benchmark Business Solutions’ marketing efforts, particularly video resources, as it seeks to expand its digital footprint and become a go-to resource for office solutions. The dealer creates new website content on a weekly basis to assist in the buyer’s journey.
  • Employee enrichment. The dealer provides opportunities for employee growth through training sessions, seminars and continued learning. The company also rewards employees with profit-sharing compensation plans.
Benchmark Business Solutions has offices in 12 territories across Texas and New Mexico. Pictured is Lubbock, Texas, home to Benchmark’s center of operations, and the company’s headquarters for more than 26 years

Blue Technologies
Cleveland, OH

Paul Hanna

Year Founded: 1995
President/Owner: Paul Hanna
Number of Employees: 193
Primary Vendors: Konica Minolta, Lexmark, KIP
Primary Solutions Offerings: BlueBeam, BlueProtect, BT Capture, Dispatcher Phoenix, DocsCorp, ECI Software, Kofax, Hyland Software, iManage, Metajure, Microsoft, Objectif Lune, Print Shop Mail, PaperCut, Prism, Square 9
Primary Leasing Partners: DLL, CIT, U.S. Bank
Approximate Yearly Revenue:
$37 million
Fastest-Growing Business Segments: ECM, managed IT
Biggest Accomplishment of the Past Year: Blue Technologies refined its eight-member executive team, which meets three times per month. All members have an equal voice in the meetings.

Why We Consider Blue Technologies Elite:

  • All inclusive. One of the value propositions offered by Blue Technologies is its evolution as a one-stop resource for all of its clients’ office technology needs. The dealer offers solutions, not products or services in silos, to help clients meet their business objectives.
  • Contract success. One of the biggest wins in the last year was a net-new municipality accord that featured 510 hardware placements and MPS for 400 devices.
  • Sustained excellence. Blue Technologies has received the Konica Minolta Pro-Tech Service Award every year from 2004 to 2019 in recognition of its ability to exceed industry standards in equipment and customer service. At the local level, the dealer took home a 2019 Northeast Ohio Smart 50 Awards recognition, which recognizes the top executives of the 50 smartest companies in the Northeast Ohio region for their ability to effectively build and lead successful organizations.
  • Helping hands. One of the organizations supported by Blue Technologies is Hattie Larlham, a non-profit organization that creates opportunities for more than 1,800 children and adults with intellectual and developmental disabilities. The dealer sponsors the annual Sugar Bush Golf Classic, with all proceeds going to Hattie Larlham.

Braden Business Systems
Fishers, IN

Year Founded: 1989
President/Owner: Erik Braden (managing partner), David Braden (founder)
Number of Employees: 96
Primary Vendors: Konica Minolta, Kyocera, Dell, RISO, Microsoft, Apple, Cisco, Meraki, Aruba
Primary Solutions Offerings: PaperCut, Square 9, Dispatcher Phoenix, Kofax, Unity, Pagescope, VMware, Veeam, Microsoft, Kyocera Apps, EMC
Primary Leasing Partners: DLL, LEAF, Wells Fargo, GE Capital, U.S. Bank, Marlin
Approximate Yearly Revenue:
$40 million
Fastest-Growing Business Segments: Managed IT (120%), MFP software solutions (40%+)
Biggest Accomplishment of the Past Year: Braden Business Systems has grown its IT services division by leaps and bounds. The dealer has completely settled into a state-of-the-art office building.

Why We Consider Braden Business Systems Elite:

  • Valued employees. The dealer continuously invests in its people to ensure it is offering the most forward-thinking and prudent products, services and strategies to its client roster. Braden Business Systems maintains a consistent Net Promoter Score of 97%, and believes going above and beyond for customers is at the core of its DNA.
  • Growth map. In 2019, the company acquired a leading Chicago Kyocera dealership to expand its geographic footprint in the Midwest.
  • Industry accolades. During the past two years, Braden Business Systems has garnered Konica Minolta’s Pro-Tech Service Award and was cited by the Indiana Business Journal as a 2019 Largest Indianapolis Technology Provider.
  • Helping hands. The dealer continues to support a cadre of 100-plus organizations in their philanthropic endeavors, among them Big Brothers Big Sisters of Central Indiana, Special Olympics Indiana, American Cancer Society and Christian Theological Seminary.

Coordinated Business Systems
Burnsville, MN

Year Founded: 1983
President/Owner: James Oricchio
Number of Employees: 90
Primary Vendors: Kyocera, Sharp, Lexmark, HP, Epson
Primary Solutions Offerings: Square 9, myQ, PaperCut
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue:
$20 million
Fastest-Growing Business Segments: Flat in all areas
Biggest Accomplishment of the Past Year: Coordinated Business Systems upgraded its operating system so it would provide better data and tools to manage its customers and companies.

Why We Consider Coordinated Business Systems Elite:

  • Business catalysts. Coordinated created an employee blog reward program and a quarterly contest for its service department, with the latter fueled by a tool from reputation.com to solicit customer reviews.
  • Top takedown. The biggest win was a deal with a leading producer of sensors and sensor solutions for industrial automation. In the process, Coordinated unseated an incumbent megadealer that tried to maintain the business by enforcing a massive renewal buyout. The service business grew to include hardware and software, making it more lucrative.
  • Can-do attitude. In an effort to build a quality team, Coordinated worked with Riordan and Associates to create a platform that attracted candidates who check the boxes of “Can Do,” “Will Do” and “Team Fit.” The result is an environment of trust that crosses departmental lines.
  • Netting proceeds. In a promotion with the Minnesota United FC soccer club, Coordinated donates $200 for every goal the team scores during home games to the PACER Center’s National Bullying Prevention Center. The dealer also hosts two blood drives for American Red Cross each year and collects goods for a local food drive.

Greenville, NC

Year Founded: 1971
President/Owner: David Jones, Ed Murphrey (owners)
Number of Employees: 94
Primary Vendors: Savin, Konica Minolta
Primary Solutions Offerings: PaperCut, DocuWare
Primary Leasing Partners: U.S. Bank
Approximate Yearly Revenue:
$20 million
Fastest-Growing Business Segments: Solutions (23%), hardware (17%)
Biggest Accomplishment of the Past Year: The CopyPro team earned the Konica Minolta Pro-Tech award for the 25th consecutive year.

Why We Consider CopyPro Elite:

  • Ensuring service. CopyPro partnered with CEO Juice for reporting and alerts in order to deliver the best possible service. In 2019, CopyPro earned a spot on the Net Promoter Score list for World Class service.
  • Next level. Going deeper with an existing county agency client, where it had a fleet of 75-plus A3 black-and-white devices, CopyPro moved printer volume to color A3 and A4 products, plus software, to track volume. Since the dealer provided outstanding support and guidance that led to cost savings, the county extended the agreement.
  • Solutions boost. By adding a document solutions application specialist to help spearhead its focus on solutions, CopyPro realized a 60% increase in that area.
  • Community support. The dealer sponsors several youth athletic teams in Greenville, and it donates its used vehicles to non-profit organizations, in addition to donations of time through its PROject PROvide volunteer program.
The CopyPro Inc. owner and leadship team (front row, from left): DJ Fleming, director of IT; Angie Jones, wife of Dave Jones; Dave Jones, owner; Debra Dennis, VP of support services; Jason Jones, COO; Ed Murphrey, owner; Diane Murphrey, senior VP of finance; and Anita Sutton, director of administration Back row: Ron McClintock, director of aftermarket; Brad Pickelsimer, sales manager; Richie Creech, director of service; Barry Knowles, sales manager; and Bob Pinner, branch sales manager

Datamax, Inc.
Little Rock, AR

Barry Simon (left), president of Datamax Inc., and David Rhodes, president of Datamax Texas

Year Founded: 1955
President/Owner: Barry Simon (president)
Number of Employees: 238
Primary Vendors: Canon, Konica Minolta, Lexmark, Kyocera, Dell, Océ, MBM
Primary Solutions Offerings: Canon, Konica Minolta, Lexmark, Kyocera, Microsoft, Laserfiche, Intermedia, PaperCut, EFI, Datto, Kofax
Primary Leasing Partners: Datamax Leasing Division
Approximate Yearly Revenue:
$49 million
Fastest-Growing Business Segments: MNS, production print, color output
Biggest Accomplishment of the Past Year: Datamax expanded into Texarkana, Arkansas when it obtained Firmin’s Office City copier division, a deal that reflects the Datamax Plus (+) Growth strategy moving forward.

Why We Consider Datamax Elite:

  • Inside information. Clients and prospects in need of answers to their questions can turn to the “You Ask, We Answer” blog created by Datamax. This resource provides hard and fast information on the most pressing issues facing the end-user environment, and Datamax believes it underscores the company’s recognition as a trusted voice.
  • Healthy score. Datamax forged a deal with a large health care provider in east Texas, a transaction that included 1,350 devices—600 MFPs (200 imageClass) and 750 printers—and Canon uniFLOW.
  • Vertical marketing. The dealer’s branded goVertical program represents an ongoing sales and marketing initiative designed to promote a relevant focus and specialization on targeted vertical industries in its marketplace.
  • OEM recognition. Datamax exhibits a mark of consistency with its manufacturer partners. The dealer has captured 13 consecutive Canon Association of Technical Service Professionals (ATSP) Awards, seven straight Canon Advanced Partner honors and six Konica Minolta Pro-Tech Service Awards in a row. Datamax is also a Microsoft Gold Partner 14 years running.

Doing Better Business, Inc.
Altoona, PA

Year Founded: 2013
President/Owner: Debra Dellaposta
Number of Employees: 99
Primary Vendors: Ricoh, Sharp, HP
Primary Solutions Offerings: Ademero, PaperCut, HP, Microsoft, Dell
Primary Leasing Partners: GreatAmerica, DLL
Approximate Yearly Revenue:
$23 million
Fastest-Growing Business Segments: MPS (20%)
Biggest Accomplishment of the Past Year: Doing Better Business expanded into eastern Ohio at the onset of the pandemic and has continued to grow the branch with additional staff, thanks largely to its team helping the company remain viable with customer solutions.

Why We Consider Doing Better Business Elite:

  • Net-new initiative. Doing Better Business created an inside sales team to expand net-new customers. The team, quarterbacked by a veteran marketing specialist, follows a structured process to gain information, target the marketing at a specific cadence and provide leads/appointments for the outside sales team.
  • Commercial success. A strong provider for the educational space, Doing Better Business pivoted to commercial accounts this year and was able to incorporate software and visual communications tools into many MPS programs. The dealer netted a global account for interactive flat-panel displays.
  • Customer feedback. Doing Better Business believes happy employees equate to happy customers, and its objective to make customers members of its family is a main point of differentiation. In creating a culture of family and open communications, the company receives positive client feedback daily, but insists on continuously learning and growing to become an even better provider.
  • Team acknowledgement. Doing Better Business shares the 200-plus monthly surveys it receives from clients with its team and uses an internal messaging app to reward them for customer service excellence. The feedback and coaching help team members improve, and the dealer provides instant rewards and quarterly/annual recognitions to validate outstanding performance.
Doing Better Business owners (from left) Debra Dellaposta, Joseph Dellaposta and Beth Dellaposta

Donnellon McCarthy Enterprises
Cincinnati, OH

Year Founded: 1957
President/Owner: Jim Donnellon (CEO), Jim George (president)
Number of Employees: 110+
Primary Vendors: Toshiba, Sharp, Savin, FP Mailing, HP, Copystar, KIP
Primary Solutions Offerings: PaperCut, DocuWare, Square 9
Primary Leasing Partners: U.S. Bank, DLL, GreatAmerica, Wells Fargo
Approximate Yearly Revenue:
$25+ million
Fastest-Growing Business Segments: Managed IT (40%), software (40%)
Biggest Accomplishment of the Past Year: Donnellon McCarthy continues to grow its IT and software division, and has added a director of managed network services and three full-time employees to help drive continued success.

Why We Consider Donnellon McCarthy Enterprises (DME) Elite:

  • Valued tools. In an effort to bolster the aforementioned growth in the IT and software division, DME partners with a number of key providers in this realm, including Vade Secure, Datto, SOCSoter, Data Vault, DocuWare and ACDI.
  • Education takedown. DME was able to wrest away a large school district from a competitor by forging a deal that includes copiers, printers, MPS and software solutions. Relationship building and constant follow-up enabled DME to demonstrate unparalleled value to the account.
  • Issue resolution. One of the dealer’s many strengths is its DME Cares Program, a make-right initiative that resolves issues in an expedient manner. The team is comprised of DME’s leadership and is accessible to customers as well as employees.
  • Corporate caring. DME’s philanthropic endeavors in the Queen City and the region include Big Brothers Big Sisters of Cincinnati, with numerous employees either providing enrichment as a “big” or volunteering/raising money for events. Each DME office donates time quarterly to a non-profit organization of its choosing, and the parent company offers a $500 annual scholarship for the life of a contract with a new school that signs on as a client.
The DME executive team (from left): Ryan Condon, CFO; Jim George, president; Jim Donnellon, CEO; and Rich Brandenburg, senior VP of sales (not pictured: Tony Donnellon, VP of operations and Steve Deutsch, VP of service)

Eakes Office Solutions
Grand Island, NE

Year Founded: 1945
President/Owner: Mark Miller (president and CEO)
Number of Employees: 255
Primary Vendors: Sharp, Ricoh, HP
Primary Solutions Offerings: docMgt, PaperCut, GoldFax
Primary Leasing Partners: Local leasing company
Approximate Yearly Revenue:
$15-$25 million
Fastest-Growing Business Segments: MPS (20%), janitorial services (55%)
Biggest Accomplishment of the Past Year: Eakes Office Solutions celebrated its 75th anniversary in 2020, having grown from one location and two employees in 1945 to more than 250 employees in 13 locations across Nebraska.

Why We Consider Eakes Office Solutions Elite:

  • Home makeover. Looking to tap into a different demographic with high potential and given the increased work-from-home population, Eakes’ marketing department came up with the idea of sponsoring a Worst Home Office contest for residents in the four-state area. The dealer awarded three winning entries a $10,000 home office makeover.
  • Full package. Eakes earned a contract with one of the largest school districts in the state by providing a complete MPS solution, including production machines, 100-plus MFPs, printers and PaperCut software.
  • Product specialization. The dealer boasts deep knowledge of several product/service disciplines, from MPS to janitorial products and furniture and design. The sales representatives are dedicated to single product categories.
  • Pandemic planning. During the peak of the pandemic, Eakes offered Safe Workplace Assessments to help customers determine what was needed in order to bring employees back to work safely.
Eakes Office Solutions executives (from left): Ron Eakes, Mark Miller (president and CEO) and Dan Eakes

Edwards Business Systems, Inc. and Virginia Business Systems, Inc.
Bethlehem, PA

Jim Dotter, president of Virginia Business Systems
Jim Edwards, chairman of Edwards Business Systems and Virginia Business Systems

Year Founded: 1954
President/Owner: James B. Edwards, chairman and CEO of Edwards Business Systems, Inc. and Virginia Business Systems, Inc.; Raymond Fuentes, president of Edwards Business Systems, Inc. (EBS); James Dotter, president of Virginia Business Systems, Inc. (VBS)
Number of Employees: 180
Primary Vendors: Konica Minolta, Xerox, HP, Lexmark, MBM, Fujitsu, KIP, Muratec
Primary Solutions Offerings: Square 9, RSA, EFI, Digital Page, DNA, PaperCut, Datto, Dispatcher Phoenix, All Covered, Cytracom, Continuum
Primary Leasing Partners: GreatAmerica, U.S. Bank, EBS Financial Leasing, CIT, DLL, Xerox Financial Services
Approximate Yearly Revenue:
$40 million
Fastest-Growing Business Segments: Document technology solutions, MPS (20%), software solutions (20%), production print (20%)
Biggest Accomplishment of the Past Year: EBS/VBS became HP Premier Dealers, achieved through employee commitment, expertise and training.

Why We Consider EBS and VBS Elite:

  • Fast learners. The educational market continues to represent a strong suit for EBS/VBS, strengthened by its HP product line. In tandem with Konica Minolta and Xerox solutions, the dealers believe they have a hard-to-beat compendium of offerings to solve the needs and requirements of colleges, universities and school districts.
  • Pet projects. Among the multiple, significant takedowns for EBS/VBS was a deal with an organization that has the largest selection of pet products in the industry. EBS/VBS provided more than 120 units with software solutions to the client’s 12 distribution centers and multiple home offices throughout the country.
  • Staying simple. EBS/VBS launched a client-focused program called Simplify, aimed at providing a number of benefits to MFP clients and prospects—predictable costs, single invoicing, streamlined invoicing/payment and simplified business.
  • Supporting arts. EBS/VBS has long been a patron of the arts community, supporting annual events such as Musikfest in Bethlehem, Pennsylvania, which it has backed for more than 30 years. VBS is a longtime sponsor for Innsbrook After Hours, an outdoor venue featuring local and national music acts.
Edwards Business Systems’ headquarters in Bethlehem, Pennsylvania, encompasses over 14,000 square feet of offices, showrooms and warehouse

Fisher’s Technology
Boise, ID

Chris Taylor

Year Founded: 1936
President/Owner: Chris Taylor
Number of Employees: 148
Primary Vendors: Canon, Konica Minolta, Ricoh
Primary Solutions Offerings: Laserfiche, DocuWare, LincDoc, XMedius, ABBYY, PaperCut
Primary Leasing Partners: GreatAmerica, U.S. Bank, TIAA Bank, DLL, Canon Financial Services, Marlin, Wells Fargo, CIT, LEA
Approximate Yearly Revenue:
$25-$30 million
Fastest-Growing Business Segments: Geographic expansion, managed IT services, software solutions and professional services, acquisitions (IT services companies and imaging companies), production equipment and service
Biggest Accomplishment of the Past Year: The dealership remained active on the M&A front by acquiring copier and IT companies in Montana and Washington, and ushered in new offices in Missoula and Pocatello.

Why We Consider Fisher’s Technology Elite:

  • Video stars. Fisher’s creates video spots that shine a light on its customer base, and also produces segments on areas of interest to its clients, such as IT. These clips illustrate Fisher’s culture of creating extremely happy employees and customers as well as having fun at work.
  • Holding pattern. The 2020 iteration of the company’s annual one-day Fisher’s Tech Show (slated for Spokane, Washington) was shelved due to the pandemic. The previous eight events were held in Boise, Idaho, and the company looks forward to bringing the latest in office technologies and products back to its client and prospect base in the not-too-distant future.
  • Employee effort. The company was able to procure a number of big deals through the tireless work of its staff. Fisher’s is able to retain its biggest clients despite being tested by large RFPs. Their energy and enthusiasm bolster its reputation and enable the dealer to hire the best available talent.
  • Destination employment. Fisher’s has been bestowed with the Best Place to Work in Idaho award for 12 consecutive years. It is the result of the company’s culture of doing what is right for the customer.

Fraser Advanced Information Systems
West Reading, PA

Year Founded: 1971
President/Owner: William A. Fraser
Number of Employees: 162
Primary Vendors: Sharp, Canon, Lexmark, KIP, HP, Muratec, Yealink
Primary Solutions Offerings: Microsoft, Datto, Axcient, Sophos, CW Automate, RapidFire Tools, Infocyte, ID Agent, PaperCut, VMWare, LabTech, MICAS
Primary Leasing Partners: Wells Fargo, U.S. Bank, DLL
Approximate Yearly Revenue:
$48 million
Fastest-Growing Business Segments: Unified communications, telephones
Biggest Accomplishment of the Past Year: In 2019, the company recorded its largest-ever revenue growth with an 18% increase over the previous year.

Why We Consider Fraser Advanced Information Systems (Fraser) Elite:

  • Security solutions. With the ever-growing increase in demand for security-related offerings, Fraser grew its component portfolio substantially. Among the tools: MFP and print security, including an MFP hardening program and managed print security assessments; employee education programs regarding cybersecurity threats; and network monitoring.
  • Top prizes. Fraser enjoyed a pair of significant account additions: a large, local university that refreshed its entire print fleet and implemented a new MPS program; and a prestigious private school that overhauled its entire print fleet. The deals produced nearly $1 million in new business revenue.
  • Conference bundling. The dealer has offered video conferencing equipment for the office through Sharp AQUOS Boards and the Windows Collaboration Display, and identified the pandemic-induced need for a remote video conference bundle. This package includes a 4K video camera for a more realistic meeting experience, an HD speakerphone for clear audio and a hub that ties all the pieces together in one outlet.
  • Satisfied employees. Fraser uses a number of enticements that have provided long-term employment engagements, including its Total Rewards Program, Sacks of Cash following positive client feedback, and Fraser Amazers, which recognizes employees who go above and beyond the call of duty.
Fraser executives (from left): Jim Pierce, Bill Fraser and Melissa Confalone

Genesis Technologies Inc.
Northbrook, IL

Michael Kahn

Year Founded: 1991
President/Owner: Michael Kahn
Number of Employees: 70
Primary Vendors: Brother, Canon, Kyocera, HP, Xerox, Zebra
Primary Solutions Offerings: Canon, PaperCut, HP, PrinterLogic
Primary Leasing Partners: GreatAmerica, Canon Financial Services, HP Financial Services
Approximate Yearly Revenue:
$20 million
Fastest-Growing Business Segments: Equipment sales (3%)
Biggest Accomplishment of the Past Year: Genesis Technologies has made great strides with its virtual selling training.

Why We Consider Genesis Technologies Elite:

  • Pandemic marketing. In addition to creating a new Home Print Solutions category for remote workforces, Genesis Technologies conducts multiple digital campaigns around prospect acquisition, including a virtual-based meet-up campaign.
  • Event excellence. Learning events have been a popular way for Genesis Technologies to engage with its clients and prospects. The dealer partnered with HP for an event called “Office of the Future,” in which attendees heard from noted security expert and former hacker Michael Calce. Following HP-led presentations, guests were shown the latest Marvel Avengers movie before its official release.
  • Net-new business. Included among Genesis Technologies’ top takedowns were MPS contracts with a national construction firm and a large health care provider.
  • Manufacturer lauds. The dealer was a 2019 and 2020 HP Partner First Platinum Award winner, and was named to Chicago’s Best and Brightest Companies to Work For list in each of the past three years. It was also a GreatAmerica Prestige Partner Award winner in 2018 and 2019.

Image 2000
Valencia, CA

Image 2000 co-founders Joe Blatchford, CEO (left) and Richard Campbell, president

Year Founded: 1992
President/Owner: Joe Blatchford (CEO), Rich Campbell (president)
Number of Employees: 135
Primary Vendors: Kyocera CopyStar, Sharp, Toshiba, RISO, Lexmark, HP
Primary Solutions Offerings: Microsoft, Square 9, DocuWare
Primary Leasing Partners: DLL, Wells Fargo, U.S. Bank
Approximate Yearly Revenue:
$33 million
Fastest-Growing Business Segments: MNS (25%)
Biggest Accomplishment of the Past Year: Image 2000 enjoyed its strongest year ever from a revenue perspective, and finished the year as the No. 1 dealer for Kyocera Copystar nationwide.

Why We Consider Image 2000 Elite:

  • Quality assurance. In the past year, Image 2000 created a new customer service position in charge of calling clients following service calls and installations to ensure they are satisfied with the dealer’s performance.
  • High tide. Image 2000 closed the largest surf company in the world, Boardriders, which consists of Quicksilver, Roxy, Volcom, Rip Curl Billabong and DC Shoes. The installation consisted of 20-plus A3 units along with more than 100 printers.
  • Office refresh. The dealer purchased and renovated a new office that is user-friendly with a number of creature comforts, including a nice lounge and patio for employees to unwind and relax.
  • Socially responsible. Image 2000 is willing to support causes both local and global. It contributed funds to Red Cross for the fires in Australia and the explosion in Beirut, Lebanon. The dealer also donated to a fund for the first Los Angeles police officer to pass away due to COVID-19.

James Imaging Systems, Inc.
Brookfield, WI

CEO Lola Tegeder and President Tom Tegeder

Year Founded: 1977
President/Owner: Lola A. Tegeder (CEO), Tom Tegeder (president)
Number of Employees: 109
Primary Vendors: Toshiba, HP, Konica Minolta, Lexmark, KIP, Zebra, Canon, OKI Data, Brother
Primary Solutions Offerings: DocuWare, Objectif Lune, Kofax, Drivve, ReRite, PaperCut, Google, Toshiba, Konica Minolta
Primary Leasing Partners: GreatAmerica, U.S. Bank, James Leasing LLC
Approximate Yearly Revenue:
$20-$25 million
Fastest-Growing Business Segments: Color imaging product sales (70%), MPS (50%), software solutions (65%)
Biggest Accomplishment of the Past Year: In addition to being an Elite Dealer for five consecutive years, James Imaging Systems is an eight-time Women’s Business Enterprise National Council (WBENC) certified company.

Why We Consider James Imaging Systems Elite:

  • Multiple channels. The dealer relies on a number of different channels to accommodate the preferred methods of communications with its customer base. Its goal is to help clients and prospects better understand how its products and document software solutions can provide tangible results.
  • Vertical takedowns. Some of James Imaging Systems’ biggest wins in the past year have been clients in the manufacturing sector. The dealer shows them how they can streamline some of their workflow processes, optimize their print fleets and realize a fast return on investment.
  • Industry accolades. In addition to the Elite Dealer and WBENC honors, James Imaging Systems has been recognized as a Dealer of the Year and Midwest Region Top Dealer by Toshiba.
  • Value points. Customers benefit from the local nature of the dealer, with billing, service, parts and decision making taking place in Brookfield, Wisconsin. The dealer can customize its billing and processes to the needs of the client, and there are no hidden or incidental fees.

KDI Office Technology
Aston, PA

Year Founded: 1988
President/Owner: Rick Salcedo (president and CEO)
Number of Employees: 120
Primary Vendors: Canon, Ricoh, Lexmark, HP, NEC, Panasonic, Fujitsu
Primary Solutions Offerings: DocuWare, Square 9, Kofax, nddPrint, PaperCut, Canon
Primary Leasing Partners: DLL, TIAA Bank, Canon Financial Services, Wells Fargo, GreatAmerica
Approximate Yearly Revenue:
$38 million
Fastest-Growing Business Segments: Scanning and conversion (25%), managed IT (25%), MPS (25%)
Biggest Accomplishment of the Past Year: KDI Office Technology developed and launched a new corporate website, and is putting the finishing touches on a new IMR Digital site which will fully integrate with the relaunched main site.

Why We Consider KDI Office Technology Elite:

  • Fast company. KDI expanded its relationship with Dover International Speedway this past summer, inking a five-year accord as the title sponsor for the NASCAR Gander RV & Outdoors Truck Series through 2024. In August, the track played host to the KDI Office Technology 200 truck series race. Dealer clients waived the green flag and gave the “Drivers, start your engines” command in each of the last two years.
  • School closures. The dealer continues to thrive via major takedowns in the education sector for both charter schools and K-12 public districts. KDI has been particularly effective in showing these clients how they can save money while operating as close to normal under pandemic conditions.
  • Binding ties. In an effort to foster team building throughout the year, KDI hosts numerous events that bring employees and their families together, from picnics and holiday parties to summer cookouts and family outings at sporting events.
  • Fighting spirit. In September, the dealer (through its KDI Cares Foundation) hosted the second annual Pink Ball Golf Tournament at Ron Jaworski’s Ramblewood Country Club in Mount Laurel, New Jersey. In all, more than $84,000 was raised for American Cancer Society Making Strides Against Breast Cancer. Since 2018, the foundation has donated more than $160,000 to the cause.
On behalf of KDI Cares Foundation (from left): KDI Office Technology President/CEO, Rick Salcedo; Terry Salcedo, CFO; and Kevin Salcedo, general manager; present an $86,000 donation check to American Cancer Society’s Northeast Region Community Development Manager Tracey Trotto for Making Strides Against Breast Cancer

Meritech, Inc.
Cleveland, OH

Year Founded: 1978
President/Owner: Dennis Bednar (CEO), Mary Ann Bednar (president)
Number of Employees: 100
Primary Vendors: Kyocera, Ricoh, Konica Minolta, Sharp, HP
Primary Solutions Offerings: ConnectWise, Rapid Fire, Veeam, Cisco, Axcient, Auvik, Microsoft, JobRouter, DocuWare, GoldFax, Scale, Fortinet
Primary Leasing Partners: DLL, U.S. Bank, Wells Fargo
Approximate Yearly Revenue:
$32 million
Fastest-Growing Business Segments: IT projects (54%), security hardware and assessments (71%)
Biggest Accomplishment of the Past Year: When the pandemic hit, Meritech was able to pivot and refocus on areas of business that could make the greatest impact in the current environment. The company then backed those initiatives with intelligent, targeted marketing strategies.

Why We Consider Meritech Elite:

  • Marketing excellence. Meritech has made great strides with search engine optimization and website redevelopment for driving new business. Another area of focus is targeted drip marketing campaigns that are vertically driven.
  • Policy quote. One of the company’s top takedowns in the past year was a national insurance agency with locations in all 50 states.
  • Consultative approach. The Meritech Managed Promise is guided by its vision to empower people, processes and technology. By learning the client’s needs and goals, Meritech can devise a customized solution based on their strategic initiatives.
  • Giving back. Meritech supports the Salvation Army via monetary donations and volunteering. The company also participated in the Salvation Army’s Tree of Hope Toy Drive for the Holidays, which provided holiday gifts for 4,500 children, and is active in the organization’s monthly fresh produce giveaway.
Meritech Inc. executives (from left): Eric Bednar, director of IT; Mary Ann Bednar, president; Dennis Bednar, CEO; Brian Bednar, warranty administrator/purchasing; and Ken Vanden Haute, executive VP

Nauticon Office Solutions
Gaithersburg, MD

Year Founded: 1997
President/Owner: Tom Cunningham (owner/CEO), Gary Sockel (president)
Number of Employees: 95
Primary Vendors: Toshiba, Xerox, Lexmark
Primary Solutions Offerings: PaperCut, Drivve, Square 9
Primary Leasing Partners: DLL, GreatAmerica, Xerox Financial Services
Approximate Yearly Revenue:
$20-$25 million
Fastest-Growing Business Segments: MNS (40%)
Biggest Accomplishment of the Past Year: Technical service is a calling card for Nauticon Office Solutions, which has a 95% year-to-date Net Promoter Score.

Why We Consider Nauticon Office Solutions Elite:

  • How-to guide. The dealer created a booklet that walks prospects through the process of leasing an MFP. Also, Nauticon Office Solutions employs a customer referral program with gift cards from a food and beverage customer.
  • Vertical virtuosos. Nauticon Office Solutions secured major agreements with a large credit union and a major Virginia-based association.
  • Employee empowerment. With an emphasis on developing customer-focused employees, Nauticon grants its team members the autonomy to immediately solve client challenges.
  • Creature comforts. Employees enjoy a number of non-compensation related benefits, from weekly catered lunches to the use of a full gym.
Nauticon’s award-winning ‘Service First’ team

NBM, Inc.
Burlington, MA

Year Founded: 1985
President/Owner: William Tracia
Number of Employees: 75
Primary Vendors: Sharp, Ricoh, Lexmark, HP, KIP, Konica Minolta, FP Mailing
Primary Solutions Offerings: Microsoft, Digitech, Info Dynamics, Datto, Watchguard, GoldFax, PaperCut
Primary Leasing Partners: CIT, GreatAmerica, DLL, LEAF
Approximate Yearly Revenue:
$25 million
Fastest-Growing Business Segments: MNS (10%), MPS (10%)
Biggest Accomplishment of the Past Year: Celebrating its 35th anniversary, NBM completed construction of an 11,000-square-foot expansion of its corporate headquarters, which added 5,500 square feet of office space. It includes a new executive wing with a state-of-the-art conference room.

Why We Consider NBM Elite:

  • Pandemic relief. In tandem with Sharp, NBM embarked on a marketing program that aims to support local restaurants greatly impacted by the COVID-19 closure. The dealer offers a choice of restaurant gift certificates or donations to local food banks on behalf of its clients.
  • Net-new. In an effort to generate new revenue streams, NBM secured its largest interactive display board contract to date. This six-figure deal with a private school included hardware and professional services.
  • Direct competition. While major markets such as Boston are generally dominated by manufacturer direct operations, NBM focuses on providing a greater variety of solutions to the SMB market. From MNS to wide-format machines, folding and inserting equipment, display boards and MFPs, NBM can engage clients with a variety of solutions.
  • Giving spirit. NBM participates in a number of fundraising activities for charitable organizations, including the Dodging for Dollars events that support the local Boys and Girls Club. The dealer provides monetary support to the Jimmy Fund, PanMass Challenge and the United Way.
NBM management and sales teams enjoy the annual Patriots’ tailgate, held this year at the new 40,000-square-foot corporate headquarters in Burlington, Massachusetts

Pulse Technology
Schaumburg, IL

Year Founded: 1955
President/Owner: Chip Miceli (CEO)
Number of Employees: 95
Primary Vendors: Sharp, Canon, HP, Kyocera, Epson, Crexendo
Primary Solutions Offerings: MPS, MNS, home office, social media, archiving solutions, mailing solutions, office furniture and design, promotional products, interactive video boards, temperature-scanning devices
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue:
$25 million
Fastest-Growing Business Segments: Office products and supplies (25%), IT/managed services (18%)
Biggest Accomplishment of the Past Year: In addition to completing the opening of its new Schaumburg, Illinois-based headquarters, Pulse Technology hired more than a dozen new professionals, including Vice President Vince Miceli.

Why We Consider Pulse Technology Elite:

  • New offerings. Pulse Technology partnered with a Michigan distillery to market hand sanitizer. The company also increased its market share in the sale and distribution of office products, and entered the promotional product space with logoed items and apparel.
  • Customer education. In an effort to bolster its image as an industry thought leader, Pulse Technology increased its blogging frequency to provide weekly posts on the company website and LinkedIn. The subjects cover a wide range of industry and business topics, from recognizing suspicious email/cybersecurity to selecting the right furniture for corporate and home offices.
  • Contract success. Pulse Technology reeled in several major MPS deals and significantly increased its managed IT services. Other enablers of net-new business are the recent introduction of office furniture and the aforementioned office products line, solidifying the company’s aim to be a one-stop provider for clients.
  • Employee growth. The dealer encourages employees to pursue educational advancement opportunities. It also offers on- and off-site training in technology and sales techniques, and provides on-site mentoring programs in which more seasoned employees assist newer hires. Past sales incentive trips have taken employees to Hawaii and Alaska.

Portage, WI

Year Founded: 1886
President/Owner: Mike Steinhoff (president)
Number of Employees: 100
Primary Vendors: Sharp, Xerox, Kyocera, HP
Primary Solutions Offerings: PaperCut, Square 9, Microsoft
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue:
$20-$25 million
Fastest-Growing Business Segments: MPS (35%)
Biggest Accomplishment of the Past Year: Despite the pandemic, Rhyme added several talented people to its staff.

Why We Consider Rhyme Elite:

  • Adaptive success. The pandemic showed Rhyme that its sales staff has a knack for virtual selling. Its virtual sales training included using video in its messaging and prospecting. The dealer also improved the client experience by providing a platform for online appointment booking. Another marketing tool was the launch of a managed IT drip campaign to nurture prospects and leads in the sales funnel throughout 2020.
  • Cost savings. The dealer was able to win several competitive contracts in which it was not the incumbent vendor. Rhyme packaged PaperCut in each scenario, which aided in reducing the districts’ overall spend on document imaging (70% for monochrome and 45% for color).
  • Defining characteristics. Rhyme abides by a set of core values: excellence, integrity, growth-oriented, team player and compassionate. This resonates with team members, who have an average tenure of 13 years and are afforded ample opportunities to grow within the company.
  • Helping hands. The Rhyme Time Scholarship Foundation continues to provide awards (more than $100,000 in value to date) for students who have been touched by cancer. The program is funded by the company’s annual Golf Outing. In addition to providing time and resources to non-profit organizations, including $20,000 to local food banks this year, Rhyme has put emphasis on charitable endeavors for gender and racial equality.
Rhyme sales leadership and sales team members who qualified for a VIP concert experience with Sharp in 2019

Smile Business Products
Sacramento, CA

Joe Reeves

Year Founded: 1997
President/Owner: Joe Reeves (president and CEO)
Number of Employees: 109
Primary Vendors: Sharp, Lexmark, Epson, Fujitsu, Panasonic, Muratec, Dynabook, Dell, Datto
Primary Solutions Offerings: PaperCut. Drivve, Square 9, Synappx, Crexendo, Microsoft, Enable, SonicWall
Primary Leasing Partners: GreatAmerica, DLL
Approximate Yearly Revenue:
$25-$30 million
Fastest-Growing Business Segments: SmileNET IT suite
Biggest Accomplishment of the Past Year: Smile Business Products takes pride in the way the company persevered through the pandemic in providing for its clients and employee base.

Why We Consider Smile Business Products Elite:

  • Beyond the box. The aforementioned growth in SmileNET speaks to the expansive offerings at Smile Business Products’ disposal. The offering includes MNS, data backup and security, laptops, telephony, monitors, interactive and collaboration displays, and service and support.
  • Account success. Smile Business Products procured a pair of MPS contracts that encompassed more than 425 units.
  • Destination employer. The dealer’s family-owned culture provides a seamless work environment. In addition to a strong benefits package that includes 401K and profit sharing, Smile provides company vehicles to all service technicians and engineers. Company events such as barbecues, picnics and holiday parties help cultivate that family atmosphere.
  • Charitable spirit. In an effort to support nonprofits and schools, Smile Business Products gives away discontinued interactive white boards. It also provides retired car stock to Sacramento Food Bank and Family Services. The dealer also generously donates to community-based nonprofits during the holidays.

Spectrum Technologies
El Paso, TX

Year Founded: 1903
President/Owner: Kyle Elliott (president), Mitch Plesant (EVP)
Number of Employees: 92
Primary Vendors: Canon, Sharp, HP, Lexmark, Dell, Microsoft, Cisco
Primary Solutions Offerings: PaperCut, ECI Software, EFI, Canon, HP
Primary Leasing Partners: GreatAmerica, Canon Financial Services, DLL, Dell Financial
Approximate Yearly Revenue:
$25-$30 million
Fastest-Growing Business Segments: IT/managed services (68%), website design/SEO services (42%), MPS (10%)
Biggest Accomplishment of the Past Year: In a year of unprecedented challenges, Spectrum Technologies provided needed relief to customers seeking payment deferments and agreement restructurings. That enabled clients to increase their cash flow and survive as they work to rebuild their businesses.

Why We Consider Spectrum Technologies Elite:

  • New hires. In an effort to cultivate a non-siloed approach to business, Spectrum Technologies implemented a new onboarding process for recent hires, which entails the employee spending time in each department. The dealer wants new sales reps to understand the types of client calls fielded by the customer care team, what collections specialists deal with and the effort it takes to load, unload and install an MFP.
  • MPS4K12. Spectrum Technologies leveraged its past success in the K-12 education space courtesy of an innovative MPS program that secured two net-new accounts with more than 450 devices under contract. The dealer was also awarded a large turnkey software and mobile app project with a regional municipality to facilitate a launch of four waterparks throughout the city.
  • True partner. The company uses solutions such as FMAudit in its MPS business and custom-developed workflow programs, enabling enterprise-level IT clients to track their orders from submission to imaging, asset tagging and desktop deployment.
  • Consultative approach. Spectrum Technologies provides strategic consultation across all lines of business. It also seeks constant improvements by analyzing measurable data and developing practices and policies that maximize customers’ satisfaction level.

Standard Office Systems
Duluth, GA

Year Founded: 1964
President/Owner: Bryan Ammons (president)
Number of Employees: 125
Primary Vendors: Canon, Sharp, HP, Kyocera, KIP
Primary Solutions Offerings: PaperCut, Square 9, SentryFile, PrinterLogic, Canon, Drivve, Microsoft
Primary Leasing Partners: GreatAmerica, SOS Capital
Approximate Yearly Revenue:
$33 million
Fastest-Growing Business Segments: Managed IT (135%)
Biggest Accomplishment of the Past Year: Standard Office Systems focused on expanding its community outreach in the greater Atlanta market. This included fundraising for the American Cancer Society, as well as donating time to Rainbow Village (at-risk individuals), the Red Cross and other organizations.

Why We Consider Standard Office Systems Elite:

  • Marketing initiatives. 2020 saw the dealer embark on the production of webinars to drive new, qualified prospects into the pipeline. Even prior to the pandemic, sales and marketing relied on video tools to more effectively reach prospective clients—a decision that proved fortuitous following the shutdown.
  • Landmark agreement. Standard Office Systems netted the largest deal in company history, a contract with the Fulton County (Georgia) government.
  • Pandemic tools. In order to pivot to the needs of customers during a challenging time, the dealer launched a line of infrared temperature-scanning kiosks. The package includes replacement and troubleshooting services.
  • Satisfied employees. Standard Office Systems is proud of the fun environment it promotes, which has led to four consecutive Best Places to Work awards from the Atlanta Business Chronicle. To that end, the dealer focuses on acknowledging the efforts of team members and providing unique activities and outings, either at the department or company level, to add variety to the work day.

Stargel Office Solutions
Houston, TX

Year Founded: 1987
President/Owner: Jack Stargel (CEO), Slade Stargel (co-president), Tyson Stargel (co-president)
Number of Employees: 103
Primary Vendors: Toshiba, HP, Xerox, Lexmark, Océ, KIP, MBM
Primary Solutions Offerings: DocuWare, ConnectWise, Datto, PaperCut, Drivve, HP, Fortinet, XMedius
Primary Leasing Partners: GreatAmerica, Wells Fargo, HP Financial Services, Xerox Financial Services
Approximate Yearly Revenue:
$24 million
Fastest-Growing Business Segments: MNS (38%), MPS (13%)
Biggest Accomplishment of the Past Year: Stargel Office Solutions continues to get traction within its managed network services offering, with 38% revenue growth that justified hiring two additional technicians.

Why We Consider Stargel Office Solutions Elite:

  • Exceeding expectations. Stargel Office Solutions abides by its motto of “Going Beyond the Customer’s Expectations.” The dealer measures its progress through customer surveys, and technicians average 138 compliments per quarter (the company’s current annual Net Promoter Score is 92.48).
  • Head of class. One of the top takedowns this year was a university account that included 500 printers and 75 copiers, along with grading/testing software and PaperCut solution.
  • Industry accolades. The dealer is a two-time winner of the Channel Futures MSP 501 award for MNS dealers and was a Toshiba ProMasters recipient during the same time. Other recognitions include the Better Business Bureau Award for Excellence and the Corporate Philanthropy Award for Small Corporations from the Houston Business Journal.
  • Corporate caring. Stargel Office Solutions participated in a match campaign for donations in conjunction with Texas Children’s Hospital, matching $25,000 in donations during a three-month period. The dealer enjoyed 100% employee participation in last January’s “survival kit” assembly of 200 kits that were distributed by SEARCH Homeless.
The executive team at Stargel Office Solutions. From left are TJ DeBello, VP of sales; Rhonda Stagg, VP of finance and administration; Jack Stargel, owner and president; Tyson Stargel, owner and VP; Slade Stargel, owner and sales manager; David Redd, VP of service

Stratix Systems
Wyomissing, PA

Year Founded: 1970
President/Owner: Brent Simone
Number of Employees: 135
Primary Vendors: Ricoh, RISO, Lenovo, Datto, Cisco. HP, Dell
Primary Solutions Offerings: Microsoft, DocuWare, Worldox, Objectif Lune, EFI, PaperCut
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank, Wells Fargo
Approximate Yearly Revenue:
$34 million
Fastest-Growing Business Segments: MNS (21%)
Biggest Accomplishment of the Past Year: Stratix Systems continues to successfully integrate organizations it has acquired over the past few years, which has grown its client base to more than 6,500 in eastern Pennsylvania and central and northern New Jersey.

Why We Consider Stratix Systems Elite:

  • Marketing philosophy. The dealer’s marketing strategy is based on three of its core values—client service, technical excellence and innovation. Its first priority is “living the brand” every day by exceeding the promises and commitments made to its clients. In order to deliver, the company focuses on and invests in its people, best practices and technology solutions to develop and deploy scalable solutions.
  • Rx success. On a transactional level, Stratix Systems successfully converted an existing hospital client—one of the biggest health systems in the region—into its complete program.
  • Documented excellence. Stratix Systems cracked the Inc. 5000 list of fastest-growing companies for the third year in a row. Its “fastest-growing” performance was also cited by the Berks County (Pennsylvania) Chamber of Commerce and Lehigh Valley Business. Ricoh and Datto each presented the dealer with its President’s Award; Ricoh bestowed it with a Service Excellence Certification as well.
  • Community involvement. The dealer is an active member in various chambers of commerce and regional nonprofits throughout its respective markets, and lends technology assets and capabilities to local organizations including Boy Scouts of America, Wings of Hope and American Red Cross.

Topp Business Solutions
Scranton, PA

Year Founded: 1957
President/Owner: Paul Falzett (CEO)
Number of Employees: 100
Primary Vendors: Ricoh, Canon, Konica Minolta
Primary Solutions Offerings: PaperCut, Canon, Laserfiche, Digital Drawer
Primary Leasing Partners: DLL
Approximate Yearly Revenue:
$20 million
Fastest-Growing Business Segments: MPS (30%), production print (10%)
Biggest Accomplishment of the Past Year: TOPP Business Solutions has made great strides in its continuous push for customer retention and new-business generation.

Why We Consider TOPP Business Solutions Elite:

  • Multichannel approach. From its revamped website to traditional TV advertising, digital marketing and other outlets, TOPP Business Solutions has devised many creative ways to generate leads. The multichannel method has kept the sales team active and engaged.
  • Sales strategy. TOPP Business Solutions believes its sweet spot is fleets of 5-15 MFPs and addressing network printers with its MPS program—a strategy that has resonated with its salesforce. The dealer also enjoyed big wins with production print gear.
  • Staff stability. Team members have an average tenure of 12.5 years with TOPP Business Solutions, which encourages employee feedback through its open-door policy.
  • Charitable heart. Among the philanthropic endeavors the dealer supports is a fund CEO Paul Falzett created in honor of his father, Angelo. These donations are provided for children’s education and well-being. The dealer also offers flyer and booklet printing for area nonprofits and educational institutions.

Usherwood Office Technology
Syracuse, NY

Year Founded: 1976
President/Owner: Louis Usherwood
Number of Employees: 125
Primary Vendors: Canon, Xerox, HP, Microsoft, Cisco, Polycom, Verkada, Axis, Samsung
Primary Solutions Offerings: Square 9, Milestone, Skype, Hypersign, Microsoft, Canon
Primary Leasing Partners: U.S. Bank, GreatAmerica, Canon Financial Services
Approximate Yearly Revenue:
$35 million
Fastest-Growing Business Segments: Application software (66%)
Biggest Accomplishment of the Past Year: Usherwood Office Technology was able to double its sales in the eastern region through its Boston, Providence (Rhode Island) and Manchester (New Hampshire) offices’ use of its “bold and cold” strategy.

Why We Consider Usherwood Office Technology Elite:

  • Social marketing. Usherwood’s various lines of business and solutions are brought to light via promotion and a focused marketing effort. The dealer is always on the lookout for new outlets that enable their salespeople to gain more traction in the field, and has been able to differentiate itself in the online experience for its clients.
  • Integrity counts. The dealer believes it sets itself apart from the pack on the strength of the integrity it demonstrates for both customers and employees. This enables Usherwood to forge relationships that are bound by neither price nor salary.
  • Open forum. Every two weeks, the dealer holds company-wide meetings in which employees are afforded the opportunity to speak their mind and be included in discussions on any topic. That sends the message that they are part of the team and a reflection of the business’ success.
  • Critical support. During the pandemic, Usherwood worked with its health care clients to provide food for essential workers. In fact, the dealer is a committed partner for many of its non-profit clients.
Clockwise from top left, Lou, Leslie, Lauren, and Lindsay Usherwood virtually accept the 2020 Best Places to Work in Central New York award

Valley Office Systems
Idaho Falls, ID

Colleen Hansen, vice president (left) and Howard Hansen, president, the owners of Valley Office Systems

Year Founded: 1974
President/Owner: Howard Hansen (president), Colleen Hansen (vice president), Troy Olson, Lisa Thaller, Ryan Bingham, James Olson (owners)
Number of Employees: 100
Primary Vendors: Sharp, Ricoh, Kyocera, HP
Primary Solutions Offerings: Microsoft, DocuWare, PaperCut
Primary Leasing Partners: GreatAmerica, CIT, U.S. Bank
Approximate Yearly Revenue:
$22 million
Fastest-Growing Business Segments: Service (11%)
Biggest Accomplishment of the Past Year: For the 15th time in the last 16 years, Valley Office Systems recorded year-over-year growth.

Why We Consider Valley Office Systems Elite:

  • Personalized marketing. Valley Office Systems takes a personable approach to its marketing endeavors, showcasing employees who have community ties and relationships.
  • Account excellence. One of Valley Office Systems’ top takedowns in the past year was the state of Idaho’s largest school district. The pact included nearly 100 Sharp 75- and 120-page-per-minute devices.
  • Employee enticements. The dealer holds staff appreciation events at each branch at least once per month. Valley Office Systems also offers employee assistance programs that support their needs.
  • Corporate caring. Members of the Valley Office Systems team volunteer at various food banks. The company also supports several non-profit and community-based organizations.

Woodhull, LLC
Springboro, OH

Year Founded: 2000
President/Owner: Susie Woodhull (CEO and owner), Bertrand Trick (president)
Number of Employees: 79
Primary Vendors: Ricoh
Primary Solutions Offerings: MPS, Kofax, Streamline NX, PaperCut, Digital Imaging, RightFax, GoldFax, VX thermal scanner, Zebra, back file conversion
Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo
Approximate Yearly Revenue:
$25 million
Fastest-Growing Business Segments: Net-new (30%), commercial imaging
Biggest Accomplishment of the Past Year: Anticipating retirements in a number of senior management positions, Woodhull promoted and hired several members to its executive team.

Why We Consider Woodhull Elite:

  • Marketing excellence. The company became a Women’s Business Enterprise National Council (WBENC) certified business, which opens the door to expanded opportunities. Woodhull also developed a new compensation program designed to reinforce its approach toward bundled leases.
  • Key takedown. Woodhull captured a net-new customer in a deal that entailed 300 Ricoh printers, 60 MFDs and a significant software solution. The dealer was able to execute flawless delivery and installation in a project that called for much coordination between Woodhull, Ricoh and a third-party solution provider.
  • Ricoh proud. The dealer has attained top dealer status from Ricoh in terms of national printer and commercial imaging sales. Eight years in a row, it has garnered the Ricoh Service Excellence Award. Woodhull was also named to the 2020 Top Workplaces list by the Cincinnati Enquirer.
  • Family owned. 2020 marks the 70th year of the Woodhull family serving the office equipment industry. CEO Susie Woodhill is actively involved in the business by providing local decision making, and the company has branch offices in all three of its markets—Dayton, Cincinnati and Columbus.
Susie Woodhull, CEO of Woodhull LLC

XMC, Inc.
Memphis, TN

Year Founded: 1991
President/Owner: Sean Seward (president)
Number of Employees: 65
Primary Vendors: Xerox, HP, FP Mailing
Primary Solutions Offerings: Microsoft, Pulsar 365, Continuum, SentinelOne, Datto
Primary Leasing Partners: GreatAmerica, Xerox Financial Services
Approximate Yearly Revenue:
$20-$25 million
Fastest-Growing Business Segments: Production, managed IT (200%)
Biggest Accomplishment of the Past Year: In the face of a challenging time, XMC was able to exceed its own expectations during the first six months of the COVID-19 pandemic.

Why We Consider XMC Elite:

  • Security savvy. Understanding that clients would be operating in environments conducive to security vulnerabilities, XMC partnered with Visual Edge IT, the managed IT arm of its parent company, to create educational cybersecurity webinars. Its June session included tales of companies that had been victimized by cyberattacks, and provided information on how customers can better protect their businesses. In the wake of the webinar, XMC was able to bring several clients into its IT portfolio.
  • Chart topper. One of the most satisfying contracts XMC was able to secure was a client in the music industry, which had relied on a bigger vendor for the previous 20 years. Through solution selling and execution, XMC was able to demonstrate a superior value proposition.
  • Pandemic solutions. XMC and its partners created a suite of adaptable solutions to serve the home office market, which in turn could be modified when clients return to their office environment. The packages included desktop printer/MFP options, managed IT services and hardware, VoIP hardware and softphone app solutions.
  • Giving back. The dealer created an XMC C.A.R.E.S. Employee Support Fund, backed by employee contributions, that is available to help employees navigate through new or unexpected challenges. XMC also huddled with its accounting and financial advisor clients to produce XMC Expert Moments, an FAQ-format video to help individuals and businesses answer questions surrounding the changed economic environment.
The XMC Kickoff Meeting, held February 2019 at AutoZone Park in Memphis, Tennessee
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