Feature Articles

Anyway you look at it managed print services is a numbers game. One of the challenges facing MPS providers is ensuring that the numbers add up and they’re winning deals and making margins. While the copier industry has proven metrics and guidelines in place, metrics are still Read More

There are lots of things Milton Bartley wishes he knew back when he was starting out in managed information technology services – things like proper pricing techniques and tips for hiring new technicians. Now Bartley, president and chief executive officer of ImageQuest in Read More

On Tuesday, June 12, 2012 EFI announced the release of PrintMe Mobile 2.2 software, the latest version of their mobile printing software. The new version gives IT departments the ability to better control and manage printing from tablets and smartphones in the enterprise. PrintMe Read More

Last month, Nuance Communications announced Michael Rich as senior vice president and general manager of the company’s Document Imaging Division, succeeding Robert Weideman, who is now leading Nuance’s Enterprise Division. Most recently, Rich served as senior vice president of Read More

There’s not much that surprises me anymore but Photizo’s Transform 2012 in Orlando, May 23-25 was one of those surprises. After sitting on the fence as to whether or not to attend, I finally made up my mind. A lot of that internal discussion with myself came down to figuring out Read More

Each week throughout the month of May we’re going present 8 of our “Top 40 Solutions & Service Providers that should be on Every Dealer’s Radar.” The organizations recognized here have been selected by an informal panel of independent dealers and industry analysts based on Read More

Photizo’s Global Transform has concluded for 2012. I’ll be attending the conference in Scottsdale for 2013. About two months ago I wrote a blog about “Managed Documents the Next Big Thing” which I related to managed print. The thought was to have an MFP connect Read More

Most evenings I’ll do a little bit of cruising around the Web searching for copier information.  The other day I ran across a white paper written by William R. Bolton in 1995 titled “The Plain Paper Copier Industry”. Basically the paper was an outline of the Read More

Two weeks ago Strategy Development introduced sd|University, timing the introduction to coincide with ITEX. In case you missed the original announcement, which can be found in the April News Bytes section of The Week in Imaging, Sd|University is described by Strategy Development Read More

Last week I traveled to Las Vegas for Kyocera’s annual dealer meeting. This meeting followed the company’s tried and true format of a General Session, a dealer roundtable discussion hosted by Frank Cannata, dealer award presentations, and a wealth of seminars. The theme of the Read More

In late March Ricoh Americas Corporation announced the launch of a new global brand identity with the tagline “imagine. change.”. The launch aligns Ricoh Company, Ltd. operations worldwide under a common vision, focusing on how Ricoh brings value to its customers’ business. The Read More

This is cool if you’re a dealer sales rep, sales manager, or owner. Imagine a mobile app that functions as a presentation tool, or better yet a virtual pitch book with all your product brochures, videos, reliability comparisons, and presentations, etc. You can e-mail and sign Read More

“We’re thinking of starting up a new marketing program for our business, but our database isn’t really as current as it should be. Should we spend the time to clean it up now before we spend any money on promotions?” There’s no doubt we’re operating in a new era in Read More

The news came out last week that GreatAmerica Leasing Corp. and Samsung Electronics America have joined forces to assist Samsung office equipment dealers with an equipment finance program. According to a press announcement that appeared here last week in the News Bytes section, Read More

LinkedIn, launched nearly nine years ago, has always had a primary purpose of allowing individuals to connect with other business professionals. By expanding personal profiles, adding in-mail and offering groups, LinkedIn has worked hard to provide more social networking Read More