ACP (All Copy Products)
Denver, CO
www.allcopyproducts.com
www.verticomm.com
Year Founded: 1975
President/Owner: Brad Knepper
Number of Employees: 500
Primary Vendors: Konica Minolta, Sharp, Canon, Muratec, KIP, HP
Primary Solutions Offerings: ACDI, Verticomm, Verkada, Intermedia, FP Mailing, Fujitsu, Sharp, Promethean
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank, Wells Fargo, First Citizens Bank (formerly CIT)
Approximate Yearly Revenue: $116.1 million
Fastest-Growing Business Segments: Physical security (88%), phones (74%), Verticomm (42%)
Biggest Accomplishment of the Past Year: After spending much of the previous three years focusing on upgrading and renewing current clients, ACP turned its attention toward garnering net-new accounts, employing company-wide, new-business sales blitz days twice per month.
Why We Consider ACP Elite:
- AI magic. ACP leveraged the transformative capabilities of AI to create more targeted, personalized and relevant marketing strategies. This allowed the dealer to dissect and interpret complex data and analytics with ease and accuracy, producing more effective and efficient campaigns. AI allows ACP to predict consumer behavior and preferences, tailor strategies to meet these needs, and drive customer engagement to higher levels.
- Visual stimulus. The dealer found video case studies to be instrumental in highlighting the long-term and successful collaborations with its clients. In leveraging the power of storytelling, ACP can illustrate how clients benefitted from partnering. The videos focus on how its products and services have solved problems, enhanced operations and boosted growth for businesses across various verticals.
- Join us. Highly targeted in-person events designed with a specific demographic or vertical in mind allow ACP to tailor relevant, impactful content and discussions to each group, enabling ACP to demonstrate a deep understanding of their specific industries and challenges.
- Educated best. ACP scored its biggest takedown of 2023 by securing an agreement with Denver Public Schools, the largest district in Colorado. The district, which comprises more than 200 schools and serves 95,000 students and 15,000 staff, handed over responsibility of 787 copiers, printers and output devices. ACP dedicates 12 full-time staffers to the account and operates five courier vans, ensuring each location receives a visit every other day for all their mailing needs.
Applied Innovation
Grand Rapids, MI
www.appliedinnovation.com
Year Founded: 1987
President/Owner: John Lowery
Number of Employees: 530
Primary Vendors: Ricoh, Canon, Kyocera, HP
Primary Solutions Offerings: Hyland, DocuWare, Microsoft, Kaseya, Arctic Wolf, ElectroNeek, ConnectWise
Primary Leasing Partners: GreatAmerica, U.S. Bank, Canon Financial Services, Wells Fargo
Approximate Yearly Revenue: $150+ million
Fastest-Growing Business Segments: Copiers, electronic content management, shredding
Biggest Accomplishment of the Past Year: Applied Innovation continues to register impressive growth, including a 20% increase year over year.
Why We Consider Applied Innovation Elite:
- PR excellence. The dealer’s marketing department elevated its public relations efforts to unprecedented heights. Applied Innovation ramped up its radio and television interviews, augmented by newspaper and online articles that appeared in local markets as well as industry publications.
- MPS brilliance. One of the top scores for Applied Innovation was a medical equipment and device company. The client acquired a significant number of copiers and printers under the dealer’s PrintSmart managed print services offering.
- Culture guidelines. While the company’s Applied Chemistry culture initiative has been in place since 1987, it’s taken on greater significance as the dealer has grown through acquisition. Applied Chemistry (and its “Elements of Success”) boasts the traits that are the value proposition behind working at Applied Innovation. It’s also key to the company’s recruitment initiatives.
- Family love. One of the most cherished organizations Applied Innovation supports through donations and volunteering is Samaritas, a Michigan human services organization. It’s the state’s largest foster care agency, with a full suite of family preservation programs to help troubled families and disadvantaged individuals.
Atlantic Tomorrow’s Office
New York, NY
www.tomorrowsoffice.com
Year Founded: 1959
President/Owner: Larry Weiss
Number of Employees: 400
Primary Vendors: Ricoh/Savin, Toshiba, Konica Minolta, HP, Kyocera
Primary Solutions Offerings: DocuWare, EFI, PaperCut, MDR Solution, Microsoft, UCaaS
Primary Leasing Partners: DLL, Wells Fargo, First Citizens Bank (formerly CIT), GreatAmerica, PEAC Solutions
Approximate Yearly Revenue: $155 million
Fastest-Growing Business Segments: DocuWare/scanning prospects (30%), managed services (11%), MPS (7%)
Biggest Accomplishment of the Past Year: Atlantic Tomorrow’s Office held a 2023 Sales Summit that featured Martin Rooney and Rick Taylor as keynote speakers. Its 2022 December Blitz netted $6 million in revenue with 399 units sold across a 15-day challenge.
Why We Consider Atlantic Tomorrow’s Office Elite:
- Reborn business. The dealer embarked on an end-of-life (EOL) email campaign that targeted all clients with equipment facing EOL during the 2023 calendar year. The two-email push resulted in 65 meeting requests. A similar campaign was scheduled for later in the year in tandem with the company’s December Blitz.
- Fast turn. Atlantic Tomorrow’s Office has developed an effective tool with its quick-to-market webinars. The dealer developed a cadence and strategy for developing content, registration pages and social media/email marketing within a week to properly market each event. In using the GoToWebinar platform, the company has attracted nearly 400 attendees to 16 webinars.
- Higher learning. Atlantic Tomorrow’s Office procured its biggest deal of the year courtesy of a net-new education account, which resulted in nearly $829,000 in hardware sales, 32 units and $3,900 in managed print monthly recurring revenue.
- Employee perks. The dealer embraces a hybrid work environment, which sees employees come to the office each Wednesday. Atlantic Tomorrow’s Office hosts three in-person, employee-focused events: awards night, holiday party and the Sales Summit. Once a quarter, it holds a fun virtual event, some of which include a mentalist/illusionist and a destressing yoga class.
Gordon Flesch Company (GFC)
Madison, WI
www.gflesch.com
Year Founded: 1956
President/Owner: Patrick Flesch
Number of Employees: 650
Primary Vendors: Canon, Ricoh, Lexmark, Duplo, Zebra
Primary Solutions Offerings: Canon, PaperCut, EFI, Kofax, EtherFax, Intermedia, ConnectWise, Arctic Wolf, Scale, Nutanix, Microsoft
Primary Leasing Partners: GFC Leasing (in house)
Approximate Yearly Revenue: $180 million
Fastest-Growing Business Segments: Hardware revenue (57%), managed IT (19%), aftermarket (10%)
Biggest Accomplishment of the Past Year: Gordon Flesch Company enjoyed record revenue of $180 million in 2022 and launched a managed voice offering, Elevate, through UCaaS partner Intermedia.
Why We Consider Gordon Flesch Company (GFC) Elite:
- Community outreach. A growing aspect of GFC’s marketing strategy, hosted events and activities continue to bolster partnership opportunities. The dealer hosted branch office production/open house events and sponsored not only a professional golf tournament, but also suite nights at minor league and collegiate baseball games.
- Request success. A key to GFC securing net-new customers is submitting proposals in response to RFPs. So far, the dealer sports an impressive 43% RFP win rate and secured 22 net-new clients during fiscal year 2023.
- Revenue driver. The company’s inbound marketing campaign has traditionally generated big numbers, and 2023 was no exception. GFC garnered nearly 850 leads, 300-plus sales and over 150 new customers, which represents almost $5 million in revenue.
- Keeping tabs. GFC continues to invest in its employees and corporate culture. The annual cornhole/bags tournament is an employee favorite. Staff receives training on diversity, equity and inclusion, and branches have become more united through the dealer’s fun and informative posts courtesy of its Yammer feed, an employee communication platform.
Impact Networking, LLC
Lake Forest, IL
www.impactmybiz.com
Year Founded: 1999
President/Owner: Frank Cucco (CEO), Dan Meyer (president)
Number of Employees: 900
Primary Vendors: Konica Minolta, Kyocera, Ricoh, HP
Primary Solutions Offerings: Microsoft, Kaseya, SentinelOne, Cisco, Huntress, Perch, Qualys, Mendix, Keeper, Proofpoint
Primary Leasing Partners: GreatAmerica, First Citizens Bank (formerly CIT), DLL
Approximate Yearly Revenue: $188-$200 million
Fastest-Growing Business Segments: Managed IT (58%), managed marketing (43%), MPS (29%)
Biggest Accomplishment of the Past Year: Impact Networking grew by $30 million organically and opened a new office in Austin, Texas.
Why We Consider Impact Networking Elite:
- Renewed focus. The dealer revamped its marketing division, formerly ES99, and recast it as managed marketing services, highlighting its role as part of its greater suite of services. Now more strategy- and people-focused, it helps create long-term marketing plans that ladder up to clients’ larger goals.
- Trophy catch. Impact Networking celebrated its largest deal in company history, which will generate $125,000 per month over the five-year term, for a total contract value of $7.5 million. The package calls upon the dealer’s managed IT, cybersecurity and digital transformation departments.
- Website reimagined. The company rolled out its new online presence this past July. More technically advanced and secure from a development perspective, it employs a client-centric focus in addressing Impact Networking’s offerings. A new section on capabilities illustrates how the services mesh to help clients better achieve their goals.
- Growth opportunities. Impact Networking encourages team members to expand on their capabilities and forge a progressive path within the organization. The dealer offered more than 100 promotions during the first half of the year. Performance-based incentives include monetary bonuses, all-inclusive trips and additional PTO.
Loffler Companies, Inc.
St. Louis Park, MN
www.loffler.com
Year Founded: 1986
President/Owner: Jim Loffler (CEO/founder), James Loffler (president)
Number of Employees: 529
Primary Vendors: Canon, Konica Minolta, Xerox, HP, GBC, FP Mailing, Dell
Primary Solutions Offerings: Microsoft, Fortinet, Arctic Wolf, Nutanix, CommVault, Axis, Kaseya, NEC, 8×8, Square 9 Softworks, PaperCut
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $134.6 million
Fastest-Growing Business Segments: Unified communications (69%), physical security (48%), business copier/fax (42%)
Biggest Accomplishment of the Past Year: Throughout the trials of the past few years, the Loffler team demonstrated remarkable adaptability, maintained a positive attitude and remained steadfast in its customer commitment.
Why We Consider Loffler Companies Elite:
- Business boost. Educating and informing clients is a high priority for Loffler, and the firm’s marketing department has crafted a host of quality content resources to aid in the buyer’s journey. These include interactive PDFs that help guide clients toward machines that suit their needs as well as videos and blog posts touching on a number of technology hot spots.
- Full throttle. Loffler renewed its multi-year agreement with Polaris, a Minnesota-based power sport industry leader. The deal covers hardware, software and local full-time employees who manage the copy/print centers, mail and front-desk services.
- Why Loffler? While it employs more than 500 people, the dealer seeks to cultivate a small, family business atmosphere, which has yielded solid results. For the 13th year running, Loffler was recognized as a “Top Workplace” by the Minneapolis Star Tribune. It’s a testament to furnishing team members with a positive, professional, dependable and continuously improving workplace.
- Helping hands. Fundraising endeavors are a staple of the Loffler culture. Whether it’s golf sponsorships, silent auction contributions such as sporting event tickets, or other initiatives, the dealer seeks to provide assistance for those causes that resonate with clients, employees and the community.
Novatech, Inc.
Nashville, TN
www.novatech.net
Year Founded: 1998
President/Owner: Dan Cooper (CEO), Dave Moorman (president)
Number of Employees: 644
Primary Vendors: Canon, Sharp, Konica Minolta, HP, Xerox, Toshiba, Kyocera, Brother, Zebra, Dell
Primary Solutions Offerings: Microsoft, HP, Cisco, Exium, SentinelOne, Ring Central, Kofax, PaperCut, DocuWare, Canon, Global Capture
Primary Leasing Partners: Wells Fargo, U.S. Bank, First Citizens Bank (formerly CIT), LEAF, GreatAmerica, Canon Financial Services
Approximate Yearly Revenue: $150+ million
Biggest Accomplishment of the Past Year: Novatech has notably excelled in expanding its operations within the print and IT sectors. This growth is particularly impressive as it has been achieved organically, underscoring the strength and efficiency of the dealer’s Managed Office platform. These advancements demonstrate Novatech’s commitment to excellence and innovation in its field.
Why We Consider Novatech Elite:
- M&A magic. Novatech’s market presence and capabilities have been significantly enhanced through a combination of strategic acquisitions and robust organic growth. For example, in the Carolinas, the acquisition of ManagedPrint, a managed print services (MPS) company, has strengthened its offerings in key sectors like health care and banking. Additionally, the acquisition of Carolina Business Equipment (CBE) furthered solidified its influence in the region. In Florida, the integration of Atlantic Business Systems (ABS) expanded Novatech’s reach and service arm, reinforcing its expertise in managed IT, MPS and document management solutions.
- Top takedowns. In 2023, Novatech has achieved remarkable success, marked by several key business wins. These include securing a deal valued at $873,000 with a prominent furniture retail group, a $650,000 contract with a Milwaukee-based insurance provider, and a $371,000 agreement with a large staffing agency. Additionally, a partnership with a national restoration company is set to generate a steady stream of $20,000 in monthly recurring IT revenue.
- Content driven. Recognizing that clients and prospects often share similar questions, Novatech’s marketing strategy excels in delivering online content that is not only informative but highly relevant to its audience’s needs. Inspired by the book “They Ask, You Answer,” this approach has effectively increased online engagement and conversion rates. By directly addressing relevant topics and queries, Novatech has successfully enhanced its online presence and resonance with its audience.
- Customer journeys. Influenced by the insights from “Hack the Buyer Brain,” Novatech has crafted personalized buyer journeys that align seamlessly with the needs and interests of its targeted personas. This strategy, focusing on the relevance and alignment of the customer’s journey from awareness to conversion, has significantly improved the efficiency and success of customer engagement, leading to more robust conversions.
RJ Young
Nashville, TN
www.rjyoung.com
Year Founded: 1955
President/Owner: Chip Crunk (CEO), AJ Baggot (president)
Number of Employees: 700
Primary Vendors: Ricoh, Canon, Kyocera, HP, Lexmark, Mimaki, Sharp, Formax, GBC, Duplo, Xante, IntoPrint, iJetColor, Colex
Primary Solutions Offerings: Verkada, DocuWare, ViewSonic, Intermedia, Sophos, Luxer One
Primary Leasing Partners: In-house leasing
Approximate Yearly Revenue: $168 million
Fastest-Growing Business Segments: Technology solutions-phones, AV, security (145%)
Biggest Accomplishment of the Past Year: RJ Young set revenue records in virtually every discipline within the business, including equipment and aftermarket.
Why We Consider RJ Young Elite:
- Managing success. RJ Young implemented a new CRM for its sales team. As a result, the dealer has been able to better track its sales funnel and garner further insight into open deals and the sales journey.
- Double dipping. One of the year’s top deals was with the largest employer and health system in Tennessee, an agreement entailing several thousand machines. In addition, RJ Young was awarded a contract to be the client’s outsourced print shop provider, leveraging the dealer’s commercial printing operations.
- Employee focused. RJ Young enables team members to achieve their personal and professional goals while emphasizing a good work-life balance. The dealer promotes individual growth through investments in technology, skill development, mentoring and team building while maintaining an environment of care and mutual respect.
- Fulfilling wishes. Forging strong ties with the Make-A-Wish Foundation has enabled RJ Young employees to fulfill the wishes of children with life-threatening medical conditions. The dealer held two fundraisers that allowed a 15-year-old boy to meet his baseball hero, Derek Jeter. RJ Young also contributed to the wishes of two teenage girls who wanted to enjoy Caribbean cruises.
TGI Office Automation
Brooklyn, NY
www.tgioa.com
www.goipower.com
Year Founded: 1964
President/Owner: Frank Grasso
Number of Employees: 373
Primary Vendors: Ricoh, Toshiba, HP, Lexmark, Dell, RISO, Microsoft, FP Mailing, Fujitsu, Kodak, Panasonic
Primary Solutions Offerings: Cisco, Microsoft, Nutanix, RFIdeas, ELATEC, SonicWall, Fortinet, Veeam, VMware, Citrix, Zerto, DocuWare, PaperCut, Square 9 Softworks
Primary Leasing Partners: DLL, First Citizens Bank (formerly CIT), Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $120 million
Fastest-Growing Business Segments: Managed IT (35%), document solutions (15%)
Biggest Accomplishment of the Past Year: TGI Office Automation’s computer networking and managed IT services division, iPower Technologies, achieved SOC 2 certification, demonstrating its dedication to maintaining the highest standards of data security, privacy and compliance.
Why We Consider TGI Office Automation Elite:
- Digital outreach. In order to reach a wider audience and increase brand awareness, TGI Office Automation employs social media and paid ad strategies to engage with its target market and drive conversions. Its campaigns focus on creating valuable, engaging content across all social platforms, and paid advertising allows the dealer to target specific demographics, interests and behaviors, ensuring its ads reach the right audience.
- Sports marketing. As a Big Apple dealer, TGI leverages numerous, often decades-long relationships with area sports franchises and venues, including Barclays Center, MetLife Stadium, Brooklyn Nets, Brooklyn Cyclones and Long Island Ducks. Its iPower Technologies division has carved out relationships with the Miami Dolphins and Inter Miami CF.
- Top scores. TGI Office Automation hammered out a deal with a New Jersey school district that called for more than 70 MFPs packaged with software and a tailored SLA. Its iPower Technologies IT division was tabbed by a Florida-based credit union for a complete upgrade of its corporate network, which included routers, switches and firewalls for the corporate office and nine branch facilities.
- Community caring. The dealer provides educational programs and workshops for groups and individuals, including free seminars on topics related to the industry, skill-building workshops, and mentorship programs—all designed to foster personal and professional development.
UBEO Business Services
San Antonio, TX
ubeo.com
Year Founded: 2004
President/Owner: Jim Sheffield (CEO), Jim Morrissey (president)
Number of Employees: 1,300
Primary Vendors: Ricoh, Canon, Xerox, Lexmark, Konica Minolta, Kyocera, Sharp, HP
Primary Solutions Offerings: Laserfiche, EFI, DocuWare, PaperCut, OpenText, XMPie
Primary Leasing Partners: U.S. Bank, GreatAmerica, DLL, Wells Fargo
Approximate Yearly Revenue: $350+ million
Fastest-Growing Business Segments: Solutions (50%), production/wide-format (40%), fleet (20%)
Biggest Accomplishment of the Past Year: UBEO Business Services is driving alignment between its key initiatives and headquarters/field teams. Leadership has set best practices nationally to keep the organization flexible while allowing for the best ideas from the field to become best practices.
Why We Consider UBEO Business Services Elite:
- United strategy. UBEO concentrates on the alignment between its marketing programs and direct sales enablement with campaigns designed to drive sales. The company made significant investments in its demand generation team, which grew significantly the past 24 months.
- Success story. While not the biggest takedown for UBEO in the past year, one engagement with a college in northeast Texas has proven gratifying for both parties. The deal included Duplo offline finishers, high-end graphics printers, a host of workflow software and a digital storefront solution, among other things. With UBEO’s help, the client converted an old cafeteria into a state-of-the-art print shop, which will serve students as well as the wider community. The shop’s storefront graphics include a logo that reads “Powered by UBEO.”
- Detail-oriented. Mindful of the notion that large and growing dealerships can often lose touch with the customer, UBEO ensures every improvement that’s implemented in the organization keeps the client in mind. Providing a top-level customer experience is a high priority.
- Corporate caring. UBEO provides support for a number of charities in each of its marketplaces, including women’s shelters as well as food and toy drives. The dealer also supports Magdalena House through financial and volunteer contributions.
