Elite Dealers: $10 million to $20 million

American Business Machines
Bakersfield, CA

Ryan Jones

Year Founded: 1925
President/Owner: Ryan Jones
Number of Employees: 120
Primary Vendors: Canon, Duplo, Formax, Dell
Primary Solutions Offerings: Intermedia, Verkada, Axis, IT services, apparel
Primary Leasing Partners: Canon Financial Services
Approximate Yearly Revenue:
$15-$20 million
Fastest-Growing Business Segments: Apparel (100%), security cameras (20%), ABM print shop (15%)
Biggest Accomplishment of the Past Year: American Business Machines added an apparel printing and embroidery department and welcomed 20 new employees.

Why We Consider American Business Machines Elite:

  • Courtesy support. American Business Machines is providing free outdoor mural signage for local college campuses. The dealer is also attending multiple expos.
  • Secure business. The dealer’s camera division has enjoyed exponential growth, including a pact with one of the nation’s largest mozzarella manufacturers. The deal included a Dell server infrastructure to support 24/7/365 video surveillance, a refresh of the entire camera system and installation of more than 100 additional cameras.
  • Industry kudos. From 2020-2022, American Business Machines achieved Canon Advanced Partner-Elite Status. It was also named a 2021 Jenny Summit Club Partner.
  • Complimentary support. The dealer provides donations of products and equipment for non-profit organizations and supports local education entities with cost-effective products via discounts.

Automated Business Solutions, Inc.
Warwick, RI

Year Founded: 1992
President/Owner: Mike Ardry
Number of Employees: 75
Primary Vendors: Canon, HP, Kyocera, Sharp, Lexmark, Formax, Dell, KIP
Primary Solutions Offerings: Zultys, Zebra, wide-format
Primary Leasing Partners: LEAF, U.S. Bank, Canon Financial Services, Wells Fargo
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Follow-me print (50%), production/graphics color (25%), managed IT (20%)
Biggest Accomplishment of the Past Year: Automated Business Solutions continues to experience ongoing post-pandemic growth and increased profitability due in part to strategic acquisitions.

Automated Business Solutions executives hold a photo of their co-founder, Alan Albergaria, who passed away in 2020

Why We Consider Automated Business Solutions Elite:

  • One-stop shop. The dealer furnishes clients with bundled solutions that include managed IT, MPS, phone systems and MFPs. Investments in outbound telemarketing and lead generation have also proven to be successful.
  • Top grades. A net-new takedown with a local charter school system included a large number of MFP placements. As part of the deal, Automated Business Solutions took over the management and supplies replenishment for all the client’s desktop printers. The agreement was expanded to include document shredding, scanning, archiving and retrieval.
  • Employee enticements. Team members are treated to periodic breakfasts and lunches, company outings, and card and bingo nights. The dealer also created an exercise space.
  • Community support. The dealer sponsors local youth sports teams in several towns. It also provides monetary contributions and is actively involved in Mothers Against Drunk Driving and Goodwill of Southern New England.

Automated Business Technologies
Centennial, CO

Year Founded: 2005
President/Owner: Paul Archer
Number of Employees: 53
Primary Vendors: Canon, Kyocera, HP, Xerox, Epson, Formax
Primary Solutions Offerings: Square 9, PaperCut, Kyocera, Biscom, OneScreen, Door Tablet, Canon, XMPie, Openpath. SentinelOne, Acronis, Datto, Veam
Primary Leasing Partners: LEAF, Xerox Financial Services, U.S. Bank, Macquarie, Marlin
Approximate Yearly Revenue: $11.4 million
Fastest-Growing Business Segments: Managed IT (1,060%), MFPs/printers (40%), aftermarket (11%)
Biggest Accomplishment of the Past Year: Automated Business Technologies saw its net-new business account for more than 50% of equipment revenue, representing its largest-ever number of net-new customers.

The management team at Automated Business Technologies

Why We Consider Automated Business Technologies (ABT) Elite:

  • Peer progress. ABT’s leadership continues to help facilitate the growth and effectiveness of the Select Dealer Group (SDG). As a result of monthly Zoom meetings addressing sales, service, finance and operations, roughly a dozen members have added shared or common capabilities in CRM, website development and maintenance, DCA effectiveness, and production color service and support. A telemarketing center will be centralized at one member’s location.
  • Landmark victory. The year’s top takedown saw ABT reach an agreement with the largest public company headquartered in Colorado. As part of the deal, ABT will replace more than 10,000 printing and imaging devices across the country. The deal took 18 months to hammer out, and the result was a creatively customized solution.
  • Catalog expansion. ABT grew its service and solutions portfolio to include access control, enhanced managed IT offerings around data compliance and security, and augmented support capability through Biscom’s AccuSender. A new director of solutions is handling marketing and support of the solutions.
  • Website revamp. ABT redesigned its website from scratch to create a page that speaks to customer needs with enhanced, intuitive navigation, service line identification and user experience.

Braden Business Systems, Inc.
Fishers, IN

Year Founded: 1989
President/Owner: Erik Braden (managing partner), David Braden (president)
Number of Employees: 100
Primary Vendors: Konica Minolta, Kyocera
Primary Solutions Offerings: PaperCut, Microsoft
Primary Leasing Partners: DLL, LEAF
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Managed IT (67%), equipment sales (30%)
Biggest Accomplishment of the Past Year: In overcoming supply chain delays, Braden Business Systems found creative ways to deliver to its clients, with sales reps personally bringing the new gear so that customers could return the old units to competitors.

Why We Consider Braden Business Systems Elite:

  • Customer convenience. The dealer created an online portal for clients to see a comprehensive overview of their accounts. The portal also enables service and supply orders to be logged by phone or computer.
  • Ensuring profits. Braden Business Systems saved a client nearly $200,000 in cyber insurance premiums annually, underscoring the dealer’s commitment to exceeding expectations.
  • Up-tempo offense. A partnership with the NBA’s Indiana Pacers saw Braden Business Systems become the organization’s official office equipment provider.
  • Extra mile. The company is willing to do whatever it takes to ensure its customers can meet their own obligations. As an example, Braden Business Systems’ vice president drove more than two hours to deliver toner that was needed ASAP for an important project.

Knoxville, TN

Year Founded: 1964
President/Owner: S.R. Sumner
Number of Employees: 56
Primary Vendors: Ricoh, Kyocera, Epson, Fujitsu, HP
Primary Solutions Offerings: DocuWare, Collabrance, DocuWare, PaperCut, PrinterLogic, OpenText, Intermedia, Microsoft, ConnectWise, SentinelOne
Primary Leasing Partners: Centriworks Financial, U.S. Bank, GreatAmerica
Approximate Yearly Revenue:
$15-$20 million
Fastest-Growing Business Segments: VoIP contracts (200%), IT professional fees (63%), MNS (59%)
Biggest Accomplishment of the Past Year: Centriworks emphasized building its managed services and IT infrastructure, leading to a 20% increase in revenue and positive cash flow from the department.

Steve Sumner (left), president of Centriworks, and Colebee Sumner, his daughter and operations analyst

Why We Consider Centriworks Elite:

  • Security uptick. The company launched marketing campaigns designed around cybersecurity to increase education and awareness for businesses. Centriworks uses print, social media and sales reps to help promote the initiative.
  • Contract success. Centriworks closed out a five-year agreement with a Department of Energy facility valued at $1.5 million. The deal includes 193 A3 devices, three production units and print management software.
  • Industry honors. In addition to capturing the RFG Circle of Excellence award, Ricoh also named Centriworks an ECO Excellence Program Elite Level Dealer. Other honors include World Class Net Promoter Score and Top 10% Net Promoter Score, per CEO Juice.
  • Helping hands. In addition to providing sponsorships for non-profit events, Centriworks furnishes contributions of time and materials for community activities. Team members also serve on the boards of community organizations.

Greenville, NC

Year Founded: 1971
President/Owner: David Jones, Ed Murphrey (owners), Jason Jones (COO)
Number of Employees: 82
Primary Vendors: Konica Minolta, Savin, Kyocera
Primary Solutions Offerings: PaperCut, DocuWare
Primary Leasing Partners: U.S. Bank, LEAF, Wells Fargo
Approximate Yearly Revenue: $17 million
Fastest-Growing Business Segments: B&W production (66%), color production (40%), color A4 (28%)
Biggest Accomplishment of the Past Year: CopyPro set a goal of having 85% of its customer base reporting through its DCA; it eclipsed that mark with 94% reporting.

The CopyPro team at its corporate headquarters in Greenville, North Carolina

Why We Consider CopyPro Elite:

  • Golden anniversary. CopyPro celebrated its 50th anniversary with social media throwback posts and capped the year with a family fun day at the river. In conjunction with the milestone, its marketing department put together a brochure highlighting local ownership and the next generation of family leadership.
  • Higher learning. The dealer captured an agreement with a local school district for a multi-unit production placement. The satisfied client followed suit with another unit request, impressed with CopyPro’s ability to furnish toner when the previous vendor couldn’t.
  • Family friendly. CopyPro incorporates team members’ families into their company events calendar, including cookouts, ballgames and events at the river. The dealer also welcomed back its Christmas party following a two-year pandemic hiatus.
  • Local support. The dealer’s Project Provide initiative allows team members to dedicate their time by volunteering for local organizations. Recently, CopyPro organized a fundraiser to provide backpacks filled with supplies to a class of 20-plus students. School fees were also paid for the entire class.

CPI Technologies
Springfield, MO

Year Founded: 1963
President/Owner: Erik Crane (president/CEO), Heidi Crane (COO)
Number of Employees: 53
Primary Vendors: Toshiba, Xerox, HP, Formax, MINT Mailing, Epson, Brother, RISO, KIP, Lenovo, Dell
Primary Solutions Offerings: Crexendo, DocuWare, Continuum, SentinelOne, PaperCut, ECI Software, OpenText, AppRiver, OneScreen, MOBOTIX, ViewSonic, Proofpoint, Datto
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $10 million
Fastest-Growing Business Segments: MNS GP (215%), MNS revenue (193%)
Biggest Accomplishment of the Past Year: Despite rising costs, CPI Technologies was able to increase its gross profit in hardware, supplies and service and increase its machines in field.

CPI Technologies executive team (from left): Josh Glover, director of technology solutions; Erik Crane, president and CEO; and Rob Kassing, VP of sales

Why We Consider CPI Technologies Elite:

  • Social stalwarts. In hiring a consultant to help increase its visibility on social media, CPI Technologies bolstered its presence on LinkedIn, Facebook and Twitter, supplemented by advertising. The dealer updated its website to provide a better experience for navigation, increased SEO and higher-quality traffic.
  • Head of class. CPI Technologies garnered a sixth consecutive agreement with the largest school district in Missouri—a relationship that spans more than 20 years. The deal encompassed more than 200 A3 devices. In addition, CPI landed a trio of contracts for VoIP systems (valued at more than $100,000 each) and three interactive whiteboard accounts, each in excess of $100,000.
  • Employee flexibility. In an effort to cultivate an employee-friendly work experience, CPI Technologies provides flexible scheduling and the ability to work from home.
  • Corporate philanthropy. In addition to its longstanding affiliation and support of the PGA/KF Tour’s Price Cutter Charity Championship, CPI Technologies also backs CASABlanca for Court Appointed Special Advocates, Rainbow House Shelter, Harmony House Shelter and the Warriors Journey.

Charleston, SC

Year Founded: 2002
President/Owner: Thomas Fimian
Number of Employees: 60
Primary Vendors: Xerox, Xanté, Canon, HP, MBM Corp., Graphic Whizard
Primary Solutions Offerings: ConnectWise, DocuWare, Xerox, eGoldFax, PaperCut, Skyline
Primary Leasing Partners: Xerox Financial Services, GreatAmerica
Approximate Yearly Revenue: $10.6 million
Fastest-Growing Business Segments: Services (47%), production (35%), software (30%), equipment (26%)
Biggest Accomplishment of the Past Year: Docugraphics garnered a spot on the Inc. 5000 list for the second straight year and is on track to meet its goal of becoming a $25 million company by 2025.

Docugraphics’ Charleston team recently participated in the AFSP Out of the Darkness walk

Why We Consider Docugraphics Elite:

  • Touch of class. In an effort to cultivate a white-glove experience for clients, Docugraphics bolstered its online reputation through Google Reviews and by sharing its story through social media, primarily LinkedIn.
  • Trusted advisor. Docugraphics fortified its managed IT program with the addition of business consulting services. It shares its own growth success story about how it used technology to tackle logistical and organizational obstacles, showing clients how it can help them leverage technology in a more advanced manner.
  • Sweet spots. Fleet and production unit placements have produced agreements ranging from $100,000 to $250,000 and above with net-new clients. Docugraphics added a private college client that took on 80 units and managed print services.
  • Employee enhancements. Docugraphics partnered with a professional employer organization to devise Fortune 500-level benefits and HR experience for team members. The dealer also implemented multiple collaboration tools (including Microsoft Teams and Motivosity) to help its staff better communicate, as 80% of the team works remotely.

Frontier Business Products
Aurora, CO

Year Founded: 1979
President/Owner: Carol Mitschke
Number of Employees: 75
Primary Vendors: Sharp, HP, Ricoh, RISO
Primary Solutions Offerings: DocuWare, PaperCut, Ricoh, OpenText
Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo, DLL
Approximate Yearly Revenue: $16 million
Fastest-Growing Business Segments: Back-file scanning (389%), MPS (255%)
Biggest Accomplishment of the Past Year: Frontier Business Products bolstered its leadership team with additions to service, operations, managed network services and sales.

Frontier Business Products’ COO Scott Schnabel cuts the ribbon on the company’s new Denver office

Why We Consider Frontier Business Products Elite:

  • Book it. Frontier Business Products isn’t one to let a spectacular performance go unnoted. The dealer’s high-level performers are rewarded with trips to destinations such as Las Vegas and Hawaii, along with local outings and retreats.
  • Top score. The dealer reached an agreement with a large health care account to provide 60 devices, managed print and PaperCut solution.
  • Performance honors. In addition to securing Ricoh Circle of Excellence honors, Frontier Business Products attained the Platinum Service Level Award from Sharp as well as the Hyakuman Kai Elite Award.
  • Selling points. Frontier Business Products employs a consultative sales process backed by a solutions team that complements its sales force with subject-matter expertise.

Hendrix Business Systems
Matthews, NC

Year Founded: 1976
President/Owner: Roger C. Hendrix
Number of Employees: 47
Primary Vendors: Canon, Sharp, HP, Xerox, MBM, Clear Touch, Formax
Primary Solutions Offerings: Canon, Square 9, PaperCut, EFI
Primary Leasing Partners: Canon Financial Services, Wells Fargo, LEAF, DLL, Xerox Financial Services, Marlin
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Large-/wide-format (300%), solutions (300%), enterprise/workgroup (100%), AI (100%)
Biggest Accomplishment of the Past Year: Hendrix Business Systems expanded its portfolio to include AI-based products, telephony, specialty printers and mailing solutions.

Why We Consider Hendrix Business Systems Elite:

  • Summer sizzle. Instead of hosting one annual event for clients and prospects, Hendrix Business Systems rolled out its Demo Days of Summer series. Events were held once per week in the Raleigh, Greensboro and Matthews locations, with clients brought in for a two-hour slot to learn about a specific technology or offering. The initiative was to attract net-new customers to “see what’s new at HBS.”
  • Sharp turn. Hendrix added Sharp to its product lineup. In addition to offering the new line to its customers, the dealer loves the in-stock product availability Sharp provides during a time when many OEMs are experiencing shipment delays.
  • Repeat success. One of the year’s biggest sales saw a repeat client, an HBCU in North Carolina, take delivery of 44 A3 and A4 devices. This also entailed replacing the black-and-white fleet with color units.
  • Corporate generosity. For the past four years, Hendrix has sponsored the American Heart Association’s Heart Ball. The dealer also sponsors the Magical Toy Drive through the Salvation Army of Charlotte, which provides unwrapped toys for children in need, and is an active participant in Habitat for Humanity. Through Room at the Inn, It also provides secondary shelter, food and clean clothes for the homeless during the cold months.

Oak Park, MI

Year Founded: 1991
President/Owner: Rob Dube, Joel Pearlman (owners), Josh Britton (CEO)
Number of Employees: 65
Primary Vendors: HP, Xerox, Konica Minolta, Lexmark, Canon
Primary Solutions Offerings: PaperCut, PrinterLogic, Laserfiche
Primary Leasing Partners: U.S. Bank, HP Financial Services
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: Hardware, enterprise, new logos
Biggest Accomplishment of the Past Year: In addition to integrating a dealer in the Midwest, imageOne continued to grow its pipeline of business and was able to respond to supply chain constraints.

imageOne co-founders Rob Dube, president (left) and Joel Pearlman, CEO

Why We Consider imageOne Elite:

  • Growth catalysts. imageOne hired additional sales development representatives to its marketing and sales team to accelerate growth. In an effort to allow clients to focus on their core business objectives, the dealer works with affiliate partners through its Connections program to bring its services to overburdened client IT teams.
  • Contract success. A large RFP win in the health care sector put imageOne in charge of a 3,500-plus MIF count across nationwide locations.
  • Mantel hardware. imageOne captured Crain’s Cool Places to Work honors and was named to the Best & Brightest Companies to Work For in Metropolitan Detroit. The dealer is also an HP Best in Class Managed Print Partner.
  • Helping hands. A designated Community Champion conducts research into volunteer opportunities for team members, who are allotted a paid day off to use in the service of various charitable organizations. The dealer also donates to causes that employees are passionate about.

Integrated Office Technology (IOTEC)
Santa Fe Springs, CA

Year Founded: 2001
President/Owner: Bob Zieman (president), Doug Lu (principal), Dana Ruf (principal)
Number of Employees: 55
Primary Vendors: Toshiba, Konica Minolta, Brother, Lexmark, KIP, HP, Kodak
Primary Solutions Offerings: DocuWare, Kofax, Microsoft, PaperCut, Drivve
Primary Leasing Partners: Wells Fargo, U.S. Bank
Approximate Yearly Revenue: $10-$20 million
Fastest-Growing Business Segments: Managed IT (10%)
Biggest Accomplishment of the Past Year: Integrated Office Technology emphasized cross-training its employees and finding ways to work more cohesively as a team.

Why We Consider Integrated Office Technology (IOTEC) Elite:

  • Marketing strategies. In addition to hosting monthly webinars, IOTEC hired an SEO company to help raise its credibility and awareness online. Its website also contains more content to help clients in their buyer’s journey.
  • Thank yous. From catered lunches to free monthly car washes and tickets to sporting events, IOTEC has various enticements for team members to salute their performances.
  • Service superiority. Along with the Toshiba ProMasters Service Award, IOTEC captured Konica Minolta’s Pro-Tech Service Award.
  • Charitable endeavors. IOTEC has been the main sponsor for the Cystic Fibrosis Foundation’s Hook the Cure, which has raised more than $10 million. The dealer also champions numerous customer charities. It also provides money to Los Angeles schools.

Kelly Office Solutions
Winston-Salem, NC

Tim Renegar

Year Founded: 1947
President/Owner: Tim Renegar
Number of Employees: 70
Primary Vendors: Savin, Konica Minolta, Brother, Epson
Primary Solutions Offerings: Microsoft, Datto, DocuWare, Zultys, BUNN, Follett, Wellsys, Manitowoc, WatchGuard, FloWater, Active Pure Technology, Aerus, Newco Enterprises
Primary Leasing Partners: Wells Fargo, U.S. Bank, LEAF, GreatAmerica
Approximate Yearly Revenue: $19 million
Fastest-Growing Business Segments: Water division (153%), document management (125%)
Biggest Accomplishment of the Past Year: Kelly Office Solutions continued to grow in the aftermath of the pandemic, with each division finishing above its plan.

Why We Consider Kelly Office Solutions Elite:

  • Refreshing products. Kelly Office Solutions created educational content on its website around its growing cadre of software options as well as the Pure Technology division, which provides water, ice and air solutions.
  • Prospecting prowess. With the use of ZoomInfo’s prospecting tool, Kelly Office Solutions was able to notch 30% net-new placements for the year.
  • Partner recognition. U.S. Bank and GreatAmerica Financial Services honored Kelly Office Solutions as a Platinum Partner. The dealer was also named a Premier Partner by the Winston-Salem Chamber of Commerce.
  • Community support. Kelly Office Solutions supports a number of community-based organizations including HOPE of Winston-Salem, The First Tee, The Shepherd’s Center, Crosby Scholars, Goodwill and other entities throughout the Triad and Charlotte areas.

KOMAX Business Systems
South Charleston, WV

Year Founded: 1999
President/Owner: Bob Maxwell
Number of Employees: 44
Primary Vendors: Konica Minolta, KIP, FP Mailing, Kodak, Canon, Promethean, HP
Primary Solutions Offerings: Ademero, PaperCut, Microsoft, Konica Minolta, All Covered, Kofax
Primary Leasing Partners: DLL, U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Promethean panels (75%), managed voice (55%), production (50%)
Biggest Accomplishment of the Past Year: KOMAX continues to diversify its product portfolio with steady growth in managed voice, managed IT, mailing systems and Promethean interactive displays.

The KOMAX Business Systems sales team

Why We Consider KOMAX Business Systems Elite:

  • Hosted seminars. In an effort to build upon its growing production print business, KOMAX hosted a seminar for local commercial print and in-plant shops. The program highlighted the leading hardware and solutions that can enable clients to become more profitable. As a result, multiple hardware and software orders were signed.
  • Stately affairs. KOMAX captured the State of West Virginia copier contract for the third time, opening the door for the dealer to sell to all state agencies, municipalities and school systems for the next three years. One agency recently agreed to take delivery of 150 units.
  • Honor roll. The dealer’s Employee Incentive Program rewards team members who have perfect attendance for a given quarter with weekend gifts, cash prizes and gift certificates. KOMAX also provides for a flexible work schedule with hybrid home/on-prem operations. As a result, productivity has increased.
  • Giving spirit. KOMAX donated 50 copiers to schools, churches and non-profit organizations in need during 2022. It’s also a staunch support of the United Way, YWCA and Ronald McDonald House, among others. Its annual Make-A-Wish golf tourney raised more than $25,000 for local children with life-threatening illnesses.

Kraft Business Systems
Grand Rapids, MI

Jeffrey D. Cousins

Year Founded: 1994
President/Owner: Jeffrey D. Cousins
Number of Employees: 55
Primary Vendors: Lexmark, Xerox, Konica Minolta, HP
Primary Solutions Offerings: Quadient
Primary Leasing Partners: GreatAmerica, Team Financial
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: Managed IT (20%), mail services (18%)
Biggest Accomplishment of the Past Year: Kraft Business Systems significantly expanded its offering catalog following three acquisitions and the addition of a new ERP.

Why We Consider Kraft Business Systems Elite:

  • Quick dealings. The emphasis for Kraft Business Systems has been centered on making its interactions with customers a faster, more innovative process. The dealer more closely tracks what its clients are seeking so it can provide tailored tools and technologies to meet those needs.
  • Top takedown. Kraft Business Systems captured a large MPS opportunity that encompasses more than 3,500 printers and multi-function devices.
  • Dealer kudos. GreatAmerica Financial Services, Lexmark and Xerox are among the partners that have honored Kraft Business Systems for its growth and commitment to the customer experience.
  • Helping hands. In addition to the Grand Rapids Boys & Girls Club, Kraft Business Systems supports Cornerstone University’s education programs and a third charity as chosen by the dealer’s team members.

NATIONAL Business Technologies
Albany, NY

Year Founded: 1927
President/Owner: Scott W. Mueller
Number of Employees: 80
Primary Vendors: Kyocera, Konica Minolta, HP
Primary Solutions Offerings: Microsoft, DocuWare, Datto, Cisco, ConnectWise
Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $15 million
Fastest-Growing Business Segments: Telecom (50%), IT services (45%), MPS (30%)
Biggest Accomplishment of the Past Year: NATIONAL Business Technologies added a new member and an adviser to the executive team.

Why We Consider NATIONAL Business Technologies Elite:

  • Managed growth. One of the pillars of NATIONAL Business Technologies’ service catalog is ElitePro IT Services, which helped fuel the company’s 45% growth.
  • Pivotal wins. In a year that saw NATIONAL Business Technologies capture a large number of major public and private sector accounts, its biggest was a large county account that saw more than 400 MFPs and printers replaced.
  • Top honors. NATIONAL Business Technologies earned the NEXERA Diamond Service Award and the Kyocera Premier Dealer Award.
  • Selling points. The dealer boasts a Net Promoter Score that’s higher than those recorded by Apple and Amazon.

Offix LC
Gainesville, VA

Year Founded: 1999
President/Owner: Stephen Valenta
Number of Employees: 46
Primary Vendors: Canon, Sharp, HP, KIP, FP Mailing, Formax
Primary Solutions Offerings: Canon, PaperCut, Kofax, Microsoft
Primary Leasing Partners: Canon Financial Services, GreatAmerica, Wells Fargo, CIT
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: VoIP (140%), wide-format (130%), MPS (130%)
Biggest Accomplishment of the Past Year: Offix acquired a pair of companies, Masterfax and Eastern Shore Business Systems.

Why We Consider Offix Elite:

  • Customer assurance. The dealer’s Service Smart Guarantee offers 100% customer satisfaction and provides (among other things) 15-month equipment and/or money back, four-hour service response time, 95% uptime, loner equipment and lifetime performance.
  • Contract success. Offix notched a large win with a regional school, a deal valued at more than $650,000, which included over 175 MFPs, desktop printers and touch displays.
  • Performance tracker. With the help of CEO Juice, Offix tracks customer service satisfaction to entice prospective clients. CEO Juice also enables the dealer to provide pertinent account information to clients during their quarterly business reviews.
  • Charitable endeavors. One of the organizations supported by Offix is CASA, a non-profit group that works with the court system to provide advocates for abused and neglected children. Others include Children’s National Hospital, Toys for Tots and Community Residences.

Ohio Business Machines, LLC (OBM)
Cleveland, OH

Year Founded: 2002
President/Owner: Salvatore J. Spagnola
Number of Employees: 75
Primary Vendors: Sharp, Ricoh, Canon, Formax, FP Mailing, Ingram Micro
Primary Solutions Offerings: DocuWare, Drivve, eGoldFax, Sangoma, Microsoft, PaperCut, PrinterLogic
Primary Leasing Partners: LEAF, DLL, Wells Fargo, Marlin
Approximate Yearly Revenue: $15-$20 million
Fastest-Growing Business Segments: A3 sales (20%), A4 sales (20%)
Biggest Accomplishment of the Past Year: Ohio Business Machines renewed its agreement with the Cleveland Browns as its preferred provider of copiers and document services. The eight-year partnership has yielded opportunities to form new relationships with prospects.

Why We Consider Ohio Business Machines (OBM) Elite:

  • Marketing magic. Targeted LinkedIn ads increased brand and product awareness for OBM, as has a bimonthly email campaign to current and prospective clients. A radio campaign helped spur the dealer’s recruiting efforts and aided product marketing.
  • Managed success. OBM reached a managed network services agreement with a large insurance company and its 20-plus locations. The client also took delivery of 175 laptops and IT hardware totaling several hundred thousand dollars.
  • Industry accolades. The dealer received Sharp’s Hyakuman Kai Elite Award as well as Platinum Service Provider designation.
  • Employee enticements. OBM employees have the chance to qualify for company-sponsored trips. In addition to excellent compensation and casual Fridays, an open-door policy ensures access to all levels of leadership to discuss any topic.

Solutions YES
Portland, OR

Sean Bell

Year Founded: 2011
President/Owner: Sean Bell
Number of Employees: 34
Primary Vendors: Canon, Kyocera, Xerox
Primary Solutions Offerings: DocuWare, Canon, PaperCut
Primary Leasing Partners: U.S. Bank, CIT, Xerox Financial Services
Approximate Yearly Revenue: $10 million
Fastest-Growing Business Segments: Imaging revenue (106%), net-new equipment
Biggest Accomplishment of the Past Year: Supply chain delays caused Solutions YES to focus on what it could control, and while it finished the year with a large backlog, business was brisk.

Why We Consider Solutions YES Elite:

  • Moving forward. The aforementioned delays didn’t stop a late 2021 sales surge. Solutions YES paid its sales commissions the month after the deals were written in order to keep its sales team focused on writing business. That gave the dealer significant momentum heading into 2022.
  • Without whom. During the pandemic period, Solutions YES shifted its marketing and sales efforts toward essential industries and those companies that lease. Given its mission toward providing exceptional customer service, the dealer sought out clients who also differentiate through people and service.
  • Loyal clients. Solutions YES boasts a nearly 99% customer retention rate due in large part to its ability to hire great people and provide them with the necessary resources to furnish quality customer care.
  • FCE standards. By maintaining a full complement of parts and supplies in its tech vehicles, Solutions YES is able to address most service calls on the first visit. The dealer also guarantees service loaners within eight hours.

Southwest Office Systems, Inc.
Euless, TX

Year Founded: 1964
President/Owner: Vince E. Puente Sr. (president, sales and marketing), Buddy Puente (president, operations and finance)
Number of Employees: 44
Primary Vendors: Sharp, Kyocera, Epson, Formax
Primary Solutions Offerings: PaperCut
Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $10 million
Fastest-Growing Business Segments: Wide-format devices
Biggest Accomplishment of the Past Year: Southwest Office Systems continues to maintain profitability post-pandemic with strong cash reserves and a debt-free operation.

Why We Consider Southwest Office Systems Elite:

  • Refurbished gear. The dealer rolled out its SOS Certified Pre-Owned MFD program for black-and-white and color multifunction devices with finishing options. Each unit is carefully selected, stripped, deep cleaned and reassembled while undergoing a 70-point certified checklist.
  • Solution sale. A Fortune 500 energy client moved forward with implementing PaperCut print management software as part of a $250,000 agreement with the dealer.
  • Fully stocked. Southwest Office Systems has a dedicated team member who manages all aspects of the company’s 16,000-square-foot warehouse, which contains anywhere from $700,000 to $1.5 million in inventory for a given month.
  • Technical prowess. The company’s Train the Technical Trainer program features a certified, on-staff Sharp factory trainer who teaches groups of 2-4 techs. Sharp issues final certification of each technician upon completion of training.

The Wilson Group, LLC kw23
Pittsburgh, PA

Year Founded: 2012
President/Owner: Derrick Wilson (owner), Sally Andreaco (president and CEO)
Number of Employees: 48
Primary Vendors: Sharp, Brother, FP Mailing, Formax, Epson
Primary Solutions Offerings: Microsoft, PaperCut, Square 9, Job Router
Primary Leasing Partners: DLL, GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $16 million
Fastest-Growing Business Segments: Digital displays (115%), shredding/document storage (86%), MSP (18%)
Biggest Accomplishment of the Past Year: Every member of The Wilson Group’s sales team qualified for the president’s club, using the company’s Host to Post workflow solutions to get deeper and wider into existing accounts.

The Wilson Group leadership team (front, from left): Deseia Elliott, operations manager; and Derrick Wilson, owner. Back: John Macura, logistics manager; David Hritz, service manager; Michael Vaughan, VP of sales; Ronald Holtzer, director of IT support; and Sally Andreaco, president/CEO

Why We Consider The Wilson Group Elite:

  • Service growth. High demand from clients prompted The Wilson Group to begin offering managed IT services. It’s been so successful that the dealer needed to add five new team members in support.
  • Educated win. The Wilson Group upgraded the largest school district in western Pennsylvania, providing 434 A3 MFPs and 194 printers with a service agreement and additional software to support the end-user.
  • Party time. The company’s 10th anniversary was celebrated with a huge bash on the roof of the David Lawrence Convention Center. Employees also enjoyed a new perk, Summer Fridays, when closing time was pushed up to 1 p.m.
  • Generous spirit. It took fewer than 10 years for The Wilson Group to eclipse $1 million in charitable donations. To celebrate, the company selected five longstanding customers, produced a video in their honor and donated $2,500 to each. The dealer supports its customers by sponsoring and participating in golf outings throughout the year. An internship program provides real-world experience for three high school students.

WiZiX Technology Group
Roseville, CA

Year Founded: 2017
President/Owner: Gary Johnson
Number of Employees: 58
Primary Vendors: Savin, Kyocera, Toshiba, Brother, Formax, Lexmark, KIP, Fujitsu
Primary Solutions Offerings: DocuWare, Kofax, PaperCut, MyQ, Adobe, Kyocera, eGoldFax
Primary Leasing Partners: U.S. Bank, DLL, LEAF, CIT, GreatAmerica
Approximate Yearly Revenue: $10-$15 million
Fastest-Growing Business Segments: MPS (42%), net-new (37%)
Biggest Accomplishment of the Past Year: WiZiX Technology Group added 37% net-new business, a product of prospecting education programs such as Kate Kingston’s Prospecting Bootcamp.

The WiZiX Technology Group team

Why We Consider WiZiX Technology Group Elite:

  • Digital marketing. A continuing focal point for WiZiX is its SEO and digital marketing strategies. Between its pay-per-click, blogging and lead generation campaigns, the dealer reaped a 2.5X return on investment.
  • Belly-to-belly. With the economy opening up and customers returning to the office, WiZiX conducted dozens of team field prospecting blitzes. It yielded nearly 10,000 touches with a 24:1 ratio of touches to appointment setting.
  • Honor roll. One of the largest school districts in California signed with the dealer on a seven-figure deal for 114 A3 devices, production equipment and PaperCut print management software. WiZiX also wrote an accord for a health care system that called for 150 units and included a certification process with the manufacturer and the client’s main EMR application, Epic.
Erik Cagle
About the Author
Erik Cagle is the editorial director of ENX Magazine. He is an author, writer and editor who spent 18 years covering the commercial printing industry.