Features

Keeping Promises the Key to Keeping Customers for Difference Maker Hunter McCarty of RJ Young

A sad but true fact of human nature is that bad news travels faster than good news. The key to success in the office technology industry is the ability to control that message, and the best way
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New CompTIA Report Reveals Booming SaaS Market Beckons IT Channel

A new report released by CompTIA, a leading technology association, indicates that a wealth of new business opportunities in the fast-growing software-as-a-service (SaaS) market are available to
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HP’s Latest Firmware Update Causes Rejection of Non-HP Ink Cartridges

For the second year in a row, it appears an HP firmware update is blocking the use of non-HP ink cartridges on more than 30 of its OfficeJet series devices. The Sept. 13 firmware update appears
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Difference Maker Bob Goldberg Seeks to Provide Equity and Garner Trust

All of us are guilty, to an extent, of getting lost deep in the weeds of life’s daily challenges, sometimes taking for granted the most meaningful aspects of life before getting jettisoned from
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Building the Core: Key Foundational Elements Needed for Managed Print Services

Every business revolution has its genesis in the need to optimize efficiency, save money and enhance workflows. Well, to take it a step further from a managed print services point of view, a
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Toshiba Difference Maker Larry White Focuses on Little Things that Spark Success

There are those people who simply feel uncomfortable talking about themselves, and Larry White certainly is one of them. The senior vice president of sales, Americas, for Toshiba America Business
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Dealers Address Obstacles Encountered in Process of Adding Managed Services

In the world of managed services, the path an office technology dealership takes during the ramping up process can often be marked with potholes. From staffing and contract considerations to
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What’s Your Copyright IQ?

In the old days, the Power of the Press was a luxury reserved for those with a press. Today, anyone with a desktop computer and an internet connection can become an electronic publisher. Before
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Patience and Experience Serve Difference Maker John Hey Well in World of Consulting

If you’re in need of a snap decision, then John Hey probably isn’t your man. But he definitely should be. He has enjoyed a long and colorful journey through the office technology world. From a
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The Digital Transformation: Millennials Provide Insight into their Employers’ Progress

When we think of millennial attitudes toward the world of digital, we picture phone-toting men and women with their heads down, quietly tapping on their keypads. They’re using the internet to
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Difference Maker Dick Elixman Focuses on Improving Businesses and Lives of Other People

The list of professionals who have positively impacted their businesses and clients in the office technology world is tremendous, as the 2017 ENX Magazine Difference Makers list will attest. But
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Apps a Key Differentiator: William Cassidy Talks About KDA’s Software Strategy

Earlier this year, KYOCERA Document Solutions (KDA) held its Fiscal Year 2018 Business and Technology Conference in Las Vegas. Much of KDA’s 2018 focus is on software, so ENX Magazine took
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