Features

Marketing in the Dealer Channel: Is it an Art or Science?

How many times have you called on a customer and found they have acquired a content management system or have a new printer services provider elsewhere? Why didn’t they call your dealership? What
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Automating and Securing Document Workflow Using AI

  When watching old movies, viewers will often see antiquated scenarios and technology. Characters speaking on cell phones as large as bricks or flipping through encyclopedias to conduct
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Changing of the Guard at Global Imaging Systems: A Conversation with Dan Cooper

Last month, Global Imaging Systems (GIS), a Xerox Company, revealed its leadership change for the future, with Dan Cooper taking the helm to replace Tom Salierno, who is retiring as CEO in April.
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Third-Party Toner Versus OEM: Why Do Business with Remans and New-Builds?

Last week, a pair of OEMs and an industry analyst provided an overview of the benefits of using original equipment manufactured-supplied consumables. This week, we’re providing equal response
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Company Culture – Asset or Liability?

Every business has its own culture – whether orchestrated or not. And while it can be set in place by management, the true test and worth of a company’s culture is how it is carried out in the
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Third-Party Toner Versus OEM: Why Do Business with the OEM?

There are two sides to every argument. In the case of offering OEM-produced toner as opposed to third-party product, office technology dealers and resellers need to weigh a number of options when
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The New Hybrid Dealer Is Coming – Are you Ready?

During an interview with ZDNet back in 2010, when I was CEO of Photizo Group, I made the prediction that hybrid dealers would dominate the MPS market. At this time, the term hybrid dealer was
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On the Road: EFI Seeks Prominent Role in Fourth Industrial Revolution

Las Vegas—It is easy to see that Guy Gecht has a penchant for numbers. The CEO of Fremont, CA-based technology provider EFI was awash in data as he regaled the 1,500 attendees during his opening
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After the Verdict: The Consumables Market Reacts to Impression Products-Lexmark Decision

Last May’s Supreme Court decision in the landmark Impression Products vs. Lexmark case seemingly set the remanufacturing world on its ear while dealing a blow to global OEMs. Now that a precedent
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FUJIFILM Holdings and Xerox Announce Agreement to Combine Fuji Xerox Joint Venture with Xerox in $6.1 Billion Deal

Norwalk, CT and Tokyo (Jan. 31, 2018) — FUJIFILM Holdings Corporation (Fujifilm) (TSE: 4901) and Xerox Corporation (Xerox) (NYSE: XRX) today announced that they have entered into a definitive
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Seven Ways to Protect Your Most Prized Asset

We all know that without growth, businesses can’t thrive; the office technology industry is no different. A focus on growth can influence dealers to put blinders on and think solely about net new
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