Elite Dealers: $20 million to $50 million

Advance Business Systems
Cockeysville, MD

Year Founded: 1964
President/Owner: Jeff Elkin
Number of Employees: 140
Primary Vendors: Ricoh/Savin, Canon, KIP, MBM, Dell
Primary Solutions Offerings: DocuWare, Kofax, PaperCut, EFI, Treeno, Objectif Lune, Microsoft, SonicWall, Datto, Cisco, HP, Adobe, ID Agent
Primary Leasing Partners: Advance Business Systems & Supply Company (ABSSCO)
Approximate Yearly Revenue: $41 million
Fastest-Growing Business Segments: MPS (146%), managed IT (26%), professional services (20%)
Biggest Accomplishment of the Past Year: Advance Business Systems continues to generate considerable growth through its managed IT offering.

The members of the Advance Business Systems team

Why We Consider Advance Business Systems Elite:

  • Winning formula. The aforementioned growth in managed IT was facilitated through awareness initiatives including thought-leadership and educational events, traditional mass media outlets (radio and television) and digital advertising. The efforts resulted in 2,000 managed IT users onboarded.
  • Blocking/tackling. Advance Business Systems expanded its 20-year partnership with the NFL’s Baltimore Ravens, becoming the organization’s “Official IT Solutions Partner.” The deal also entails exclusive suite-level naming rights at M&T Bank Stadium. In addition, the dealer and client are partnering for several community-based volunteer events.
  • One voice. Advance Business Systems invested in the production of a “brand anthem” video starring various team members who discuss what the dealer provides to clients and how it’s done the “Advance way.” The video will be featured on the dealer’s website and used as a recruitment and advertising tool.
  • Happy/healthy. A robust wellness program underscores Advance Business Systems’ commitment to the health and well-being of its team members. They also receive perks through the dealer’s partnerships with the Ravens, Maryland Athletics, Maryland Zoo and National Aquarium.

Advanced Imaging Solutions
Minnetonka, MN

Year Founded: 1997
President/Owner: Michael Keating
Number of Employees: 50+
Primary Vendors: Konica Minolta, Sharp, Epson, HP, Lexmark, KIP
Primary Solutions Offerings: PaperCut, Square 9, Umango, eGoldFax, RSA, EFI, All Covered, Mobotix, Creo
Primary Leasing Partners: U.S. Bank, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $20+ million
Fastest-Growing Business Segments: Production print, managed services, security
Biggest Accomplishment of the Past Year: Advanced Imaging Solutions fought through some of the greatest challenges the company ever experienced, particularly regarding supply chain issues.

Why We Consider Advanced Imaging Solutions (AIS) Elite:

  • New looks. The dealer updated its website in the past year to better communicate its product and service portfolio, and a remodel of the corporate offices included a new, dedicated client engagement space.
  • MRR mavens. AIS secured a deal with a large new multi-location client that encompasses a sizeable hardware placement and robust monthly recurring revenue for managed services.
  • Results-oriented. With a tenured staff offering an average of 15 years on the job, AIS is able to put forward best-in-class solutions backed by experienced and knowledgeable professionals.
  • Come together. The HQ refresher is not only a calling card for customers, it’s also provided an enhanced working experience for team members. The creature comforts include state-of-the-art sound systems, demo rooms, work stations, a kitchen and hangout spots.

Advanced Office
Irvine, CA

Year Founded: 1977
President/Owner: Richard Van Dyke
Number of Employees: 84
Primary Vendors: Ricoh, Canon, Kyocera, KIP, HP
Primary Solutions Offerings: PaperCut, Kofax, DocuWare
Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo, Canon Financial Services, DLL
Approximate Yearly Revenue:
$20-$25 million
Fastest-Growing Business Segments: Document management workflow (24%), CPO (15%), MPS (12%)
Biggest Accomplishment of the Past Year: Becoming a Canon authorized dealer enabled Advanced Office to quickly secure a 50-device deal with a large and expanding retail client.

Advanced Office’s corporate headquarters in Irvine, California

Why We Consider Advanced Office Elite:

  • Under wraps. Advanced Office recently completed a vehicle wrap project for its fleet of technician trucks, bolstering the dealer’s brand recognition in the field.
  • Segment investments. Growth in market segments such as production print and workflow solutions prompted Advanced Office to hire directors for each discipline, which will help to leverage future opportunities.
  • Cultural fits. In an effort to ensure all new hires can fit within its established culture, Advanced Office has new-hire candidates complete personality and aptitude testing. Those onboarded will then go through a week of culture training.
  • Giving back. Advanced Office allots each employee eight hours of paid company time to be dedicated to the service of their non-profit organization of choice. In addition to an annual food drive to benefit partner organizations in its marketplaces, the dealer also sponsors various fundraising events.

AIS (Advanced Imaging Solutions)
North Las Vegas, NV

Year Founded: 2002
President/Owner: Gary Harouff
Number of Employees: 75
Primary Vendors: Kyocera, Xerox, Dell, HP, KIP
Primary Solutions Offerings: DocuWare, Richtech, Mitel, RingCentral, Digium, CenturyLink, Intermedia, Hyland, Microsoft, EFI, ECI Software, GoldFax, Argos, PaperCut, Kyocera, Xerox, Verkada
Primary Leasing Partners: GreatAmerica, Wells Fargo, LEAF
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: MNS and telecom (51%)
Biggest Accomplishment of the Past Year: AIS built a foundation for rapid-scale growth, beginning with strategic meetings with the entire executive team and extended leadership meetings with management. The information was shared with every employee through executive team roadshows—providing transparency and education in a top-down manner to ensure everyone’s on the same page.

Why We Consider AIS Elite:

  • Targeted approach. Through its marketing department, AIS transformed how it connects with the target audience. Employing a “They Ask, You Answer” educational format, AIS addresses customer inquiries through written responses and video content. The strategy is shared with other dealers outside of AIS’ markets.
  • Contract success. A pair of deals topped the charts for AIS. One pact with the largest charter school in Nevada entailed 1,100 printers, 94 desktop MFPS and 81 floor models. A second win added 200 devices for a large county health district.
  • MaaS appeal. AIS launched a marketing-as-a-service offering designed to aid clients that lack the resources to field a dedicated department. A marketing director was placed at one of AIS’ largest clients in Southern California. Through this offering, AIS provides needed marketing expertise and solidifies its customer relationships while gaining better insight into their businesses.
  • Community support. Each employee is provided 24 volunteer hours per year to serve local organizations. The dealer sponsors organizations in Nevada and California that seek to address cancer, autism, homelessness, abuse and children’s health, among others. AIS also teamed with Cristo Rey St. Viator High School as one of the founding members of its Las Vegas corporate work-study program to help young people develop job-related skills.

Blue Technologies
Cleveland, OH

Paul Hanna

Year Founded: 1995
President/Owner: Paul Hanna
Number of Employees: 200
Primary Vendors: Konica Minolta, Lexmark, KIP
Primary Solutions Offerings: Konica Minolta, Hyland, Square 9, iManage, PaperCut, OpenText
Primary Leasing Partners: DLL, CIT, U.S. Bank, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $38 million
Fastest-Growing Business Segments: Production print (20%), major accounts (15%)
Biggest Accomplishment of the Past Year: Blue Technologies exceeded its projected sales for major accounts while growing its solutions portfolio and expansion markets.

Blue Technologies’ headquarters in Cleveland

Why We Consider Blue Technologies Elite:

  • Focused segment. With the creation of a new communication technologies division, Blue Technologies helps clients and prospects evaluate their needs in video surveillance, unified communication/VoIP, visitor management and virtual office attendant solutions.
  • Good actors. Blue Technologies continues to address the growing need for cybersecurity solutions that help clients combat malware, hackers and attacks while also securing clients’ IT infrastructures through managed security.
  • Top takedown. A 400-machine placement at one of Cleveland’s largest distribution companies provided a tall order. Despite inventory issues and delays, the Blue Technologies team was able to present a customized solution. While not the lowest bidder, the business was won through account management, service, support and vendor confidence.
  • Team project. Blue Technologies created a social committee comprised of employees, tasked with organizing activities that include philanthropic events, social gatherings, themed contests and food-driven team building events. Employees from all six locations and every division within the firm participate.

Coordinated Business Systems
Burnsville, MN

Year Founded: 1983
President/Owner: James Oricchio
Number of Employees: 116
Primary Vendors: Kyocera, Lexmark, Sharp, HP
Primary Solutions Offerings: Square 9, FormedAI
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $20 million
Fastest-Growing Business Segments: MNS (65%), telephony (65%)
Biggest Accomplishment of the Past Year: Coordinated Business Systems continued to enjoy profitable growth by focusing on the needs of its customers.

Why We Consider Coordinated Business Systems Elite:

  • Increased marketing. Inbound growth is high on Coordinated Business System’s priority list. The dealer has enjoyed success with webinars and recently hired an inbound marketing manager who will focus on enhancing the firm’s website and creating an inbound team.
  • Hammer drop. While Coordinated Business Systems counted hundreds of small wins in the past year, its biggest score was a net-new account with a large commercial truck dealership. The client, which has numerous locations throughout Minnesota and the Midwest, took an initial delivery of 36 units, mostly A3 MFPs, followed by multiple facility installations.
  • Kyo kudos. Coordinated Business Systems has won Kyocera’s Service Solution Specialist award every year since 1994 and is a Kyocera Premier Dealer. In 2021, the dealer garnered the OEM’s Customer Service Excellence Alliance Program designation.
  • Holiday spirit. Each year, Coordinated Business Systems’ employees help a local family in need, dedicated to owner Jim Oricchio and his wife, Donna, as a Christmas gift.

Datamax, Inc.
Little Rock, AR

Year Founded: 1955
President/Owner: Barry Simon
Number of Employees: 215
Primary Vendors: Canon, Konica Minolta, Lexmark, Kyocera, Dell, MBM, Formax
Primary Solutions Offerings: Canon, Konica Minolta, Lexmark, Kyocera, Microsoft, Laserfiche, Intermedia, PaperCut, EFI, Datto, Kofax
Primary Leasing Partners: Datamax Leasing Division
Approximate Yearly Revenue: $45 million
Fastest-Growing Business Segments: Unified communications (458%), service/supplies (7%)
Biggest Accomplishment of the Past Year: In an effort to combat supply chain issues, Datamax devised a multi-pronged strategy that’s based on the company’s Little Blue Book cultural guidebook.

David Rhodes, president of Datamax Texas (left) and Barry Simon, president of Datamax Inc.

Why We Consider Datamax Elite:

  • Inventory measures. The aforementioned strategy spoke to several key elements of its culture protocols, including “problem seek, problem solve.” Here, the dealer developed creative ways to keep an accurate track of inventory, whether current or back-ordered, and where it is in the sales process. Datamax also expedited the process for used equipment to maximize loaners and rentals while awaiting backordered units.
  • Print Rx. The company landed an agreement with the largest health care organization in Arkansas, a deal that included 2,700 machines across 121 locations.
  • Marketing prowess. A HubSpot-driven, inbound marketing nurture campaign generated awareness with prospects on critical pain points commonly associated with industry challenges and subpar experiences with other providers. The content for this campaign emanated from deliberate, collaborative discussions with Datamax’s sales teams to reveal the most important issues within the marketplace.
  • Community caring. The dealer participates in a number of fundraising activities that support local communities, including the Dragon Boat Festival, which benefits the Children’s Protection Center. The dealer also donates $50 to the East Texas Food Bank for every transaction of $1,500 or more as part of the Multiply Meals Program in its Tyler, Longview and Lufkin, Texas, branches.

San Antonio, TX

Year Founded: 1990
President/Owner: Hunter Woolfolk (co-president), Preston Woolfolk (co-president)
Number of Employees: 170
Primary Vendors: Ricoh, Kyocera, Konica Minolta, Lexmark, Canon, Fujitsu, Dell
Primary Solutions Offerings: Datto, Canon, PaperCut, Kofax, VMware, SentinelOne, Barracuda, KnowledgeWave
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank, LEAF, Wells Fargo
Approximate Yearly Revenue: $30-$35 million
Fastest-Growing Business Segments: MPS (14%), managed IT (10%)
Biggest Accomplishment of the Past Year: DOCUmation now covers the entire state of Texas, with offices in all major markets and two teams in west Texas. All of its growth has been organic.

The DOCUmation leadership (from left): Jessica Phelan, Elizabeth Talley, Preston Woolfolk and Robby Brown, with Glenn Hamer, president and CEO of the Texas Association of Business

Why We Consider DOCUmation Elite:

  • Voice heard. DOCUmation rolled out unified communications across the state of Texas to serve the growing needs of an increasingly remote workforce. The addition of interactive smartboards ensures smooth collaboration regardless of where end-users are located.
  • HIPPA hip. The year’s largest sale saw DOCUmation carve out a deal with a leading Texas hospital system. The installation included more than 3,000 units and software to ensure the client is HIPPA-compliant.
  • Repeat excellence. For 10 consecutive years, the dealer has captured Ricoh’s Service Excellence Award. DOCUmation has earned 12 straight Best Places to Work honors from the San Antonio Business Journal, while the Texas Association of Business bestowed the dealer with Best Companies to Work for in Texas designation the last two years.
  • Santa’s helpers. With some help from the DOCUelves, the company sponsors gifts and groceries for 80 local families in need. The team hand-picks and delivers the packages just in time for Christmas. DOCUmation also participates in The Big Give each year, raising more than $10,000 for local organizations in only 24 hours.

Doing Better Business, Inc.
Altoona, PA

Year Founded: 2013
President/Owner: Debra Dellaposta
Number of Employees: 98
Primary Vendors: Ricoh, Sharp, Canon, HP, KIP, Toshiba, Kyocera
Primary Solutions Offerings: Laserfiche, PaperCut, Pharos, Dell, DocuWare, HP, Upland
Primary Leasing Partners: GreatAmerica, DLL, Wells Fargo, Canon Financial Services, DBB Finance
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: Software and cloud services (676%), certified pre-owned equipment (324%)
Biggest Accomplishment of the Past Year: Doing Better Business made a pair of significant acquisitions that provided experienced professionals in production print, global enterprise fleet and software while also adding new brands to its portfolio.

Doing Better Business enjoyed a company outing at Top Golf in Pittsburgh

Why We Consider Doing Better Business Elite:

  • Threepeat performance. Doing Better Business attained Top 10 status nationally via CEO Juice’s ranking of dealers per the Net Promoter Score. The dealer had nearly three times as many survey responses as every other company on the list.
  • Top takedown. A deal with a local government entity enabled Doing Better Business to install 60 MFPs packaged with cloud connectors and a PaperCut solution. The dealer also created a new digital accounts payable process for the client, courtesy of Laserfiche.
  • Family feeling. Doing Better Business cultivates a family atmosphere by supporting team members in times of need. Team huddles, Cornhole tournaments and company picnics help to make the work experience fun, while the dealer also offers growth opportunities via internal and external educational experiences.
  • Helping hands. The dealer furnishes loaner equipment and donations for many non-profit organizations. It volunteers and sponsors various community events throughout the year. Doing Better Business also encourages employees to enroll in local leadership classes that develop and enhance servant leadership skills and foster a sense of community.

Donnellon McCarthy Enterprises
Cincinnati, OH

Year Founded: 1957
President/Owner: Jim Donnellon (CEO), Jim George (president)
Number of Employees: 110
Primary Vendors: Toshiba, Sharp, Ricoh/Savin, FP Mailing, HP, Kyocera Copystar, KIP
Primary Solutions Offerings: PaperCut, DocuWare, Square 9, OpenText, Drivve
Primary Leasing Partners: U.S. Bank, DLL, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: IT (42%), equipment (31%), solutions (25%)
Biggest Accomplishment of the Past Year: In order to continue delivering on best-in-breed solutions, Donnellon McCarthy Enterprises has implemented a new training program on a weekly basis for all its offices, covering IT, mailing, MPS, print production and solutions, among others.

Donnellon McCarthy Enterprises team members enjoy an evening at a Cincinnati Reds game

Why We Consider Donnellon McCarthy Enterprises (DME) Elite:

  • Marketing proficiency. When customers take delivery of a copier, DME provides an educational packet that includes virtual training, dealer contact information and literature on other products and services under their umbrella.
  • Curious George. In an effort to better reach clients and prospects, DME relies on Mailchimp to send out weekly emails. The deployments, which are heavy on information regarding IT services, have produced meaningful leads for the dealer.
  • Client snipe. DME captured the business of a higher education client that had long resided with a competing dealer. The deal, which included the school’s entire fleet of copiers and printers, was won through relationship building, constant follow-up and demonstrating value.
  • Customer scholarship. As part of its DME Cares program, the dealer offers a $500 a year scholarship, lasting the life of the contract, for schools that sign on with the dealer.

Eakes Office Solutions
Grand Island, NE

Year Founded: 1945
President/Owner: Mark Miller
Number of Employees: 280
Primary Vendors: Sharp, Ricoh, HP
Primary Solutions Offerings: DocMgt, PaperCut, GoldFax, eGoldFax
Primary Leasing Partners: Local leasing company
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: Digital solutions (7%), services (6%)
Biggest Accomplishment of the Past Year: Eakes Office Solutions was able to take delivery of two trailer loads of Sharp copiers this past summer when many competitors couldn’t obtain units.

Mark Miller, president and CEO of Eakes Office Solutions (left) and David Leahy, managed print product manager

Why We Consider Eakes Office Solutions Elite:

  • Web upgrade. A new website was being completed at press time. It will be optimized to provide visitors more granular information on products, services and capabilities via testimonials, case studies, product videos and other content. Eakes expects an added bump from organic SEO results and new, extensive paid search campaigns.
  • Being neighborly. Eakes reeled in the business of a net-new school district in a neighboring state, a deal that included 16 MFPs and 30-plus desktop units and was packaged with MPS and PaperCut print management software.
  • Extraordinary service. Dependability and expertise are calling cards for Eakes. The dealer boasts 50 experienced full-time techs who’ve been instrumental in an average up-time of 98% for all equipment.
  • Mark of consistency. Eakes has received Sharp’s Hyakuman Kai Elite award for 16 consecutive years. The dealer was also named a Heartland United Way Platinum Pacesetter.

EDGE Business Systems
Roswell, GA

Year Founded: 2011
President/Owner: Rick Duerr, Rich Simons, Josh Salkin, Cha Holmes
Number of Employees: 60
Primary Vendors: Canon, Xerox, HP, Lexmark, Toshiba, Clear Touch, FP Mailing
Primary Solutions Offerings: PaperCut, Canon, Drivve, nQueue Zebraworks, Kofax
Primary Leasing Partners: Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: Net-new A3 (200%), mailing (100%), production (100%)
Biggest Accomplishment of the Past Year: EDGE Business Systems acquired and integrated its first dealer. Its admin/contracts team handled the setup, and its service department made personal introductions to each client, ensuring a smooth transition.

Edge partners (from left) Josh Salkin, Rich Simons, Rick Duerr, Cha Holmes

Why We Consider EDGE Business Systems Elite:

  • Mail mavens. EDGE Business Systems witnessed a significant uptick in requests for postage/mailing solutions. Sparked by vendor consolidation and local service presence, the dealer enjoyed record growth.
  • Production prowess. Another segment that provided a boost for EDGE Business Systems was production print hardware, with the addition of the Canon line (both black and white and color) complementing its Xerox offering.
  • Top takedowns. EDGE Business Systems pulled off a number of big deals, including a large government agency for 34 Xerox units and more than 50 Clear Touch interactive display boards. Another client, a nationwide flooring company, took delivery of 200 MFPs and printers.
  • Sweet accommodations. The dealer has a suite at Mercedes Benz Stadium for clients and prospects to take in Falcons and United FC contests. The private box also plays host to employee-only nights with spouses.
James Dotter,
President and CEO of
Virginia Business Systems

Edwards Business Systems, Inc. and Virginia Business Systems, Inc.
Bethlehem, PA

Year Founded: 1954
President/Owner: James B. Edwards (chairman and owner), James F. Dotter (president and CEO)
Number of Employees: 130
Primary Vendors: Konica Minolta, Xerox, Lexmark, HP, KIP

James Edwards,
chairman of
Edwards Business Systems
and Virginia Business Systems

Primary Solutions Offerings: PaperCut, OpenText, EFI, PageDNA
Primary Leasing Partners: GreatAmerica, EBS Financial Leasing, U.S. Bank
Approximate Yearly Revenue: $36+ million
Fastest-Growing Business Segments: Production print (57%), managed IT (39%), solutions (27%)
Biggest Accomplishment of the Past Year: Despite the supply chain challenges, Edwards Business Systems, Inc. and Virginia Business Systems, Inc. continues to maintain an exemplary level of customer satisfaction, as evidenced by its high Net Promoter Scores.

The Staff of Edwards Business Systems’ West Reading Office

Why We Consider Edwards Business Systems, Inc. and Virginia Business Systems, Inc. (EBS/VBS) Elite:

  • Breaking chains. With the launch of its Renew program for remarketing off-lease equipment, EBS/VBS has successfully ensured that customer satisfaction remains high while enabling the organization to break into new markets. EBS/VBS employs a rigorous certification process, which now includes security, green initiatives (such as PrintReleaf) and its Enhanced Service Program, which covers networking/connectivity issues and delivers equipment and service as a priority.
  • Online boost. EBS/VBS revamped its websites to be more responsive to client needs. Through adding “Meet the Sales Teams” video pages and customer FAQs, page visits have increased as users find the information more beneficial.
  • Contract success. EBS/VBS enjoyed a number of large takedowns. In Virginia, the company reached an accord with a school district to provide 370 MFPs with a PaperCut solution, while in Pennsylvania, a large graphics company took delivery of a Konica Minolta C14000 production press.
  • Community support. EBS/VBS sponsors, underwrites and participates in a large number of events within the communities where employees live and work. These include the VCU Massey Cancer Center, Ride to End ALZ, The Allentown Art Museum of the Lehigh Valley, Historic Bethlehem, PBS Ch. 39, Relay for Life for Cancer, Connor’s Heroes, James Madison University Athletics, UVA Athletics, Virginia Tech Athletics, the Reading Fightin’ Phils, the Richmond Flying Squirrels, the Lynchburg Hillcats, the PGA Champions Tour, The Caron Foundation, The Da Vinci Science Center and The Diakon Organization.

Fisher’s Technology
Boise, ID

Year Founded: 1936
President/Owner: Chris Taylor (CEO), Tyler Grigsby (president)
Number of Employees: 175
Primary Vendors: Canon, Konica Minolta, Ricoh, Kyocera, HP, Dell
Primary Solutions Offerings: Laserfiche, ABBYY, PaperCut, Canon, Microsoft, Cisco, Acronis, Intermedia, Verkada
Primary Leasing Partners: GreatAmerica, U.S. Bank, Canon Financial Services
Approximate Yearly Revenue: $30-$35 million
Fastest-Growing Business Segments: MNS (52%), equipment sales (27%)
Biggest Accomplishment of the Past Year: Even with the difficulties many dealers faced with a decentralized workforce, Fisher’s was able to enhance its corporate culture.

Ty Grigsby, Fisher’s Technology president (left) and Chris Taylor, CEO

Why We Consider Fisher’s Technology Elite:

  • Coming attractions. By increasing its video content to engage customers and prospects, Fisher’s was able to position itself as an office technology thought leader. The company increased website traffic, SEO rankings and online leads as well.
  • Eviction notice. Fisher’s supplanted a number of competitors in taking sole possession of a large university account, which included more than 200 devices.
  • Award winning. The dealer has attained Gold Partner status with Microsoft and Dell. It’s landed on the Best Places to Work in Idaho list 14 consecutive years, appeared on the Inc. 500/5000 list five times and garnered a spot on the Idaho Private 100 seven years running. It’s also a four-time Konica Minolta Pro-Tech Award winner.
  • Giving back. Fisher’s provides pro-bono services to local non-profit organizations, along with monetary and in-kind sponsorships/print jobs for fundraising events. The organization also supports community Chamber of Commerce events such as golf tournaments.

Fraser Advanced Information Systems
West Reading, PA

Year Founded: 1971
President/Owner: William A. Fraser
Number of Employees: 170
Primary Vendors: Sharp, Canon, Lexmark, KIP, HP, Muratec
Primary Solutions Offerings: Microsoft, Yealink, Intermedia, SonicWall, Infocyte, IDAgent, Kaseya, BitDefender, DUO, PaperCut, EKM, Canon, EFI
Primary Leasing Partners: Wells Fargo, U.S. Bank, DLL
Approximate Yearly Revenue: $48 million
Fastest-Growing Business Segments: Solutions software (25%), production print (17%)
Biggest Accomplishment of the Past Year: Fraser Advanced Information Systems met its goal of returning to pre-pandemic revenue levels through an incentive-heavy compensation plan and coordination with vendors (namely Sharp) to ensure adequate inventory levels.

Bill Fraser, president of Fraser Advanced Information Systems (left), and Melissa Confalone, vice president of sales

Why We Consider Fraser Advanced Information Systems (Fraser AIS) Elite:

  • Solutions selling. After years of letting MFPs dictate its sales approach, Fraser AIS adjusted its focus to emphasize software solutions at the onset. As a technology solutions provider, the dealer leads with conversations about client pain points, from workflows and money savings to ways it can help alleviate IT burdens in areas such as fleet management.
  • Buyer journey. Fraser AIS drilled deeper into understanding where clients are in their buyer’s journey to improve lead generation and yield better sales leads for account executives. That entails researching how prospects came upon Fraser AIS to gain insight into education, thought leadership and questions they may have. Its Tech Talk blog addresses some of the most frequently asked questions in a manner that’s easy for the reader to digest.
  • Second chances. The dealer won a major accord with a large non-profit after having missed out on the client’s account three years earlier. This time around, Fraser AIS had a better understanding of the client’s environment and business needs and was able to offer a more tailored solution.
  • Global consciousness. Always on the lookout for new and meaningful ways to make a difference in the lives of others, Fraser’s fun and charitable events committee arranged a fundraising campaign to support the citizens of war-torn Ukraine. In a little over a month, the dealer raised more than $5,000 for relief efforts.

Sugar Land, TX

Year Founded: 2014
President/Owner: Bill Patsouras, Bob Evans, Paul Skinner (owners)
Number of Employees: 95
Primary Vendors: Konica Minolta, HP, Sharp, Kyocera, Xerox
Primary Solutions Offerings: M-Files, PaperCut, Esker
Primary Leasing Partners: DLL, GreatAmerica, Wells Fargo
Approximate Yearly Revenue:
$20-$25 million
Fastest-Growing Business Segments: MPS (100%), MNS, VoIP
Biggest Accomplishment of the Past Year: With supply chain challenges delaying product arrival, Function4 leadership mobilized to ensure clients didn’t experience any downtime.

Function4 sales leaders displaying their products and solutions

Why We Consider Function4 Elite:

  • Marketing strategies. Function4 employed a variety of targeted vertical marketing campaigns to expand its client base. Tapping into the competitive spirit of its employees, the dealer also held a variety of internal contests—one that entailed blog creation—to help optimize its SEO. Another was a Google Review contest specific to the service department.
  • Top of class. The dealer was able to secure the business of a large school district in the Houston area. The deal, originally worth $600,000, has grown through implementing MPS and print management solutions.
  • Industry recognition. Function4 has captured a number of honors including Konica Minolta’s Pro-Tech Service Award, the Better Business Bureau Torch Award for Ethics, Hyakuman Kai Award from Sharp and DLL’s Elite Award.
  • Community support. The dealer provides donations of equipment to non-profit organizations and school supplies for area children. Function4 also volunteers its equipment and time to numerous foundations and organizations that provide a positive impact for the community.

Northbrook, IL

Year Founded: 1991
President/Owner: Michael Kahn
Number of Employees: 70
Primary Vendors: Brother, Canon, Kyocera, HP, Xerox, Zebra
Primary Solutions Offerings: Canon, PaperCut, HP, PrinterLogic
Primary Leasing Partners: GreatAmerica, Canon Financial Services, HP Financial Services
Approximate Yearly Revenue: $23 million
Fastest-Growing Business Segments: Equipment sales (3%)
Biggest Accomplishment of the Past Year: The company rebranded from Genesis Technologies to genesisONE to better align the organization with the evolving hybrid workplace while redefining itself and improving its competitive position.

genesisONE Founder Michael Kahn (left) and Kelsey Doss

Why We Consider genesisONE Elite:

  • Full monty. The company rebrand triggered a refresh of its website, complete with a new URL. The site is more forward-thinking and designed for improved lead generation, ecommerce and customer engagement through its “build to buy” tool.
  • Customer enticements. An event marketing strategy enables genesisONE to thank its customers for their support. This includes invitations to sporting events (with luxury suite accommodations), concerts and the dealer’s annual customer appreciation golf tournament.
  • Enterprise excellence. genesisONE procured the business of a large national account with more than 600 locations nationwide. The ever-growing deal includes 300 MFPs and 600 single-function copier placements along with software solutions designed to improve productivity, help desk support and reporting.
  • Helping hands. The dealer partnered with United Hatzalah to fund various causes, including assistance for Ukrainian war refugees. It supports Chicago Methodist Senior Services, Auxiliary of NorthShore University HealthSystem and the Shriver Center on Poverty Law, among others.

Image 2000
Valencia, CA

Year Founded: 1992
President/Owner: Joe Blatchford (CEO), Rich Campbell (president)
Number of Employees: 110
Primary Vendors: Sharp, Kyocera, Toshiba, RISO, Lexmark
Primary Solutions Offerings: DocMgt, Square 9, PrinterLogic, FormedAI, PaperCut
Primary Leasing Partners: DLL, Wells Fargo, U.S. Bank, CIT, GreatAmerica
Approximate Yearly Revenue: $25-$30 million
Fastest-Growing Business Segments: Postage meters (75%), solution sales (50%), VoIP (25%)
Biggest Accomplishment of the Past Year: Even with business closures still impacting the Los Angeles area, Image 2000 continued to meet its equipment sales quotas, bolstered by its Sharp inventory.

Image 2000 co-founders Joe Blatchford, CEO, (left) and Richard Campbell, president

Why We Consider Image 2000 Elite:

  • Expert guidance. The dealer turned to sales training guru Kate Kingston to help elevate the performance levels of its account representatives. Kingston’s innovative program provided cutting-edge marketing tactics to access difficult-to-penetrate accounts.
  • Safe bet. One of the year’s top takedowns for Image 2000 was a large Southern California entity, FanDuel, which is a leader in online sports betting.
  • Positive environment. When it was preparing to move into a new facility in 2016, Image 2000 sought to create an environment that would foster and enjoyable working experience for team members. To that end, the dealer provides a monthly lunch, yoga on Fridays and a ping pong table for fun breaks.
  • Thinking local. Image 2000 surveys its employee base for suggestions of non-profit organizations to target each month. When employment opportunities arise, the dealer first looks into the Santa Clarita community to discover candidates.

KDI Office Technology
Aston, PA

Year Founded: 1988
President/Owner: Rick Salcedo
Number of Employees: 121
Primary Vendors: Canon, Ricoh, Lexmark, HP, NEC, Panasonic, Fujitsu
Primary Solutions Offerings: DocuWare, Square 9, Kofax, nddPrint, PaperCut, Canon
Primary Leasing Partners: DLL, TIAA Bank, Canon Financial Services, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $36 million
Fastest-Growing Business Segments: Scanning and conversion (25%), managed IT (25%), MPS (25%)
Biggest Accomplishment of the Past Year: In working with its OEM and leasing partners, KDI Office Technology maneuvered through the back order issues, staggering inflation and rising interest rates that dominated the year to ensure client needs were met.

KDI Office Technology’s president and CEO, Rick Salcedo, and CFO Terry Salcedo join the company’s volunteer team at its annual Pink Ball golf outing, a benefit in support of men and women impacted by breast cancer

Why We Consider KDI Office Technology Elite:

  • Constant contact. Through email, newsletters and social media, KDI was able to keep customers abreast of industry updates and other important information. Using those same channels, the dealer promoted monthly educational webinars and shared timely blogs on relevant topics.
  • Highway hello. All travelers in the Philadelphia region are familiar with the dealer’s digital billboards near the sports complex. In addition to sharing news about the city’s beloved sports teams, KDI promotes events and community endeavors such as the American Cancer Society’s Making Strides, and high schools including Monsignor Bonner and Archbishop Prendergast.
  • RFP wins. The dealer cashed in with two enterprise-sized accounts. The RFP process was rigid, exacting and extremely demanding for both, requiring an internal team approach. Both pacts involved a significant amount of office equipment, various document management software, customer portal and reporting capabilities, proactive supplies distribution and ongoing service/support.
  • OEM honors. In 2022 alone, KDI received the Ricoh RFG Circle of Excellence Certified Dealership designation and Circle of Excellence Prestige Certification, the Lexmark Top Performing Business Solutions Dealer honor and the DocuWare Customer Service Champion Award.

Nauticon Office Solutions
Gaithersburg, MD

Year Founded: 1997
President/Owner: Tom Cunningham (owner), Carter Hertzberg (president)
Number of Employees: 95
Primary Vendors: Toshiba, Xerox, Lexmark
Primary Solutions Offerings: PaperCut, Drivve, Square 9
Primary Leasing Partners: DLL, GreatAmerica, Xerox Financial Services, TIAA Bank
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: MNS (40%)
Biggest Accomplishment of the Past Year: As families struggled to make ends meet in the face of growing inflation, Nauticon Office Solutions provided daily lunches for underprivileged youth.

Nauticon’s award-winning “service first” team

Why We Consider Nauticon Office Solutions Elite:

  • Sustained excellence. Nauticon’s commitment to service excellence is evidenced by its year-to-date Net Promoter Score of 96%. It also reflects the customer-focused approach by employees who seek to immediately remedy client concerns.
  • Top takedowns. Some of the biggest deals for Nauticon were for a pair of public-school systems, which included MPS and software, along with a major health care system.
  • Employee enticements. Nauticon seeks to promote a positive environment that inspires team members to be proactive with its customer base. To that end, employees can make use of a full, onsite gym and enjoy group events including happy hours and trips.
  • Community service. In addition to donating employee time to non-profit organizations, Nauticon sends underprivileged youth to summer camps and sponsors local events.

NBM, Inc.
Burlington, MA

Year Founded: 1985
President/Owner: William Tracia (president)
Number of Employees: 65
Primary Vendors: Sharp, Ricoh, Konica Minolta, HP, KIP, FP Mailing
Primary Solutions Offerings: DocuWare, Microsoft, Webroot, SentinelOne, ConnectWise, Datto, Acronis
Primary Leasing Partners: CIT, GreatAmerica, DLL, LEAF
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: MNS (80%), MFP hardware (15%)
Biggest Accomplishment of the Past Year: Not only was NBM able to eclipse its pre-pandemic sales, its hardware sales were the highest in company history.

The NBM family

Why We Consider NBM Elite:

  • Office warming. NBM hosted a customer appreciation event in October, marking the first time that many clients were able to visit the dealer since its 2020 expansion project was completed.
  • Outreach blueprint. The dealer remains committed to a consistent email marketing strategy for prospects and current customers alike.
  • Welcome back. NBM notched the business of a former client in a $200,000 deal. The account had been won four years prior by an OEM direct branch based solely on price, and the client immediately regretted the move.
  • Fun-draising excellence. Employees enjoy participating in a dodgeball tournament, dubbed Dodging for Dollars, that raises money to support the Boys & Girls Clubs of America. Food pantry donations, Toys for Tots gifting and organizations including the Jimmy Fund, United Way, Alliance Health and Human Services are among the other giving initiatives.

Pulse Technology
Schaumburg, IL

Year Founded: 1955
President/Owner: Chip Miceli
Number of Employees: 82
Primary Vendors: Sharp, Epson, Canon
Primary Solutions Offerings: Watchfire, MPS, MNS, home office, archiving solutions, mailing solutions, office furniture and design, ecommerce, promotional products
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: Managed IT services (82%), office products/supplies (29%)
Biggest Accomplishment of the Past Year: Pulse Technology continues to garner a deeper share of customer spend with the addition of furniture and office products, providing a one-stop shopping experience.

Members of the Pulse Technology team enjoy a president’s club getaway earlier this year at Hawks Cay Resort, Florida. Shown from left are Pulse Technology CEO Chip Miceli, Mario Alvarado, Mildret Delgadillo, Mike Minick, Nicole Miceli, Will Miceli, Steve Sheridan, Jake Rohn, Sue Sheridan, Mike Hawkinson, Brett Hill, Kris Rodrian, Annette Frank, Nancy Pankonin, Robin Rodrian, Tim Branion, Greg Fox, Mary Fox, Cindy Schwerin, Jack Schwerin, Andrew Warn and Terry Miceli

Why We Consider Pulse Technology Elite:

  • Quality content. The dealer posts two new blogs per month on topics of importance to the business community. Pulse also relies on an email marketing campaign to furnish product information and content that speaks to subjects including security and MPS.
  • Eco-conscious. Pulse Technology demonstrates its concern for the environment through its partnership with PrintReleaf. The organization measures the client’s paper consumption and devises a reforestation equivalent to help offset the usage and impact on the environment by planting trees. This led to a replanting project of more than 2,100 trees over a seven-month span.
  • Community involvement. One enterprising employee assembled a team of volunteers in support of the Northern Illinois Food Bank. The project saw the group assist in making 3,600 meals for food-insecure citizens. The dealer’s “buy local, give local” program, founded in 2009 by CEO Chip Miceli, has furnished more than $200,000 in products and services to area nonprofits and community organizations.
  • Performance perks. The dealer welcomed 20 employees and their spouses on a president’s club trip to a Florida resort for a week. These types of trips are sponsored several times per year. From an employee growth and advancement standpoint, Pulse Technology provides on- and offsite training in sales and technology.

Repeat Business Systems, Inc.
Albany, NY

Year Founded: 1987
President/Owner: Dawn Abbuhl
Number of Employees: 93
Primary Vendors: Ricoh, Kyocera, HP, Lexmark, Dell
Primary Solutions Offerings: Microsoft, Quadient, DocuWare, Datto, Cisco, VoIP
Primary Leasing Partners: DLL, Wells Fargo, LEAF, Marlin
Approximate Yearly Revenue: $20 million
Fastest-Growing Business Segments: IT and professional services (25%)
Biggest Accomplishment of the Past Year: Repeat Business Systems performed a complete overhaul of its entire sales process, employing a more focused, data-driven approach.

The Repeat Business Systems team

Why We Consider Repeat Business Systems Elite:

  • Portfolio additions. As part of the dealer’s revamped sales strategy, it added a number of security solutions to its toolbelt, including vulnerability assessments, penetration testing and security awareness training, which were well received by clients.
  • Business stimulators. To foster lead generation and pique the interest of non-responsive prospects, members of Repeat Business Systems’ sales team created custom videos that showcase the firm’s products and services.
  • Product prescription. Backed by the strength of its new array of security protocols, Repeat Business Systems was able to land an account with a large medical facility, a deal that included a complete refresh of its MFP lineup in addition to fleet management software.
  • Destination employer. Repeat Business Systems offers a flexible work schedule and a number of perks to make the day more enjoyable, including bagels on Wednesday, monthly birthday lunches for the entire office, Mr. Ding-a-Ling ice cream truck visits each Friday in August and a staff lounge complete with a massage chair, TV, sunlamp, LED mood lighting and an Oculus VR.

Portage, WI

Year Founded: 1886
President/Owner: Mike Steinhoff
Number of Employees: 96
Primary Vendors: Sharp, Xerox, Kyocera, HP, RISO, Lexmark
Primary Solutions Offerings: PaperCut, eGoldFax, Square 9, Microsoft
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: Production (67%), MPS (36%), managed IT (24%)
Biggest Accomplishment of the Past Year: On the strength of its 67% growth in production equipment sales, Rhyme has added 26 million in annual net-new color impressions.

Rhyme donated $50,000 to the Boys & Girls Club of West Central Wisconsin, which is opening a club to support the Portage Community. Pictured from left are Portage Police Chief Keith Klafke; Josh Sween, district administrator for Portage Public Schools; Karen DeSanto, executive director of Boys & Girls Club of West Central, Wisconsin; and Mike Steinhoff, Barry Blankenberg, Kendall Steinhoff, Bayley Blankenberg and Kim Steinhoff from Rhyme

Why We Consider Rhyme Elite:

  • Digital strategy. Rhyme employs a combination of display ads, online streaming videos, search and social ads to drive its digital strategy. The result is a 20% boost in web traffic coming from paid digital ads. Overall site traffic has doubled over 2021, with a video engagement of over 50%. The dealer’s social media engagement rate is seeing significant gains as well.
  • Recruitment initiatives. In an effort to bolster recruitment for sales professionals and stoke its overall pipeline of candidates, Rhyme initiated targeted social campaigns on Facebook and Instagram. Its video series, “Why Rhyme, a Job You Love,” covers various areas of sales careers.
  • MPS prowess. An organization-wide MPS assessment paved the way for Rhyme to snag a $514,000 MPS contract that consisted of 73 A3 devices, 17 A4s and PaperCut software. The detailed assessment included mapping multiple facilities and holding collaboration meets with all department heads and end-users.
  • Charitable contributions. The Rhyme Time group participated in the Lee Lake Polar Plunge, which benefits the American Cancer Society and Greater Richland Area Cancer Elimination (G.R.A.C.E.). The event raised $30,000 in 2022, of which the Rhyme Time group contributed $8,000 via donations, pledges and auction item purchases. Rhyme also donated $50,000 to the Boys & Girls Club of West Central Wisconsin, which will go toward the purchase of a facility in Portage, Wisconsin.

Smile Business Products, Inc.
Sacramento, CA

Joe Reeves

Year Founded: 1997
President/Owner: Joe Reeves
Number of Employees: 100
Primary Vendors: Sharp, Lexmark, Epson, Fujitsu, Dell
Primary Solutions Offerings: PaperCut, DocuWare, Square 9, NEC, Crexendo, Microsoft, Datto, Drivve, Microsoft, ThreatLocker, Umango, Sharp
Primary Leasing Partners: GreatAmerica, DLL
Approximate Yearly Revenue: $20+ million
Fastest-Growing Business Segments: Document management (10%), VoIP (10%), MNS (10%)
Biggest Accomplishment of the Past Year: Smile Business Products overcame the challenges of having its staff working remotely and enjoyed stellar contributions.

Why We Consider Smile Business Products Elite:

  • Service excellence. Clients benefit from Smile’s single-touch approach to customer service/dispatch. Incoming calls are received by a live person; 38% of service calls are triaged by the dealer’s NOC, and 35% of them are completed without the need of a second call. The service techs’ first-call completion rate for field service is 96%.
  • Simplified shopping. Smile’s new online store makes it easier to shop for supplies, small A4 products and laptops. Clients also value the dealer’s rent-to-own program.
  • Rebound business. The dealer reclaimed a former account with a large nationwide compliance company. Included in the deal were MFPs, document management, networking hardware, PaperCut and other tailored software solutions.
  • Rehomed resources. Smile donates its retired cars to a local food bank and provides discontinued interactive whiteboards to private schools for classroom use. It partners with local companies to support organizations including the American Heart Association.

Spectrum Technologies
El Paso, TX

Kyle Elliott

Year Founded: 1903
President/Owner: Kyle Elliott
Number of Employees: 95
Primary Vendors: Canon, Sharp, HP, Lexmark, Dell, Microsoft, Scale Computing
Primary Solutions Offerings: PaperCut, Microsoft, Cisco, ECI Software, EFI
Primary Leasing Partners: GreatAmerica, Canon Financial Services, Dell Financial Services
Approximate Yearly Revenue: $30 million
Fastest-Growing Business Segments: IT project integration services (55%), IT/managed services (20%),
Biggest Accomplishment of the Past Year: Spectrum Technologies saw its OE division’s organic monthly revenue grow by more than 16% over 2019 levels.

Why We Consider Spectrum Technologies Elite:

  • Strike zone. The dealer’s new StrykerVR virtual-reality-based training services have been critical in educating users on state-of-the-art safety procedures. The solution is ideal for schools, hospitals and emergency response. Trainees are equipped with instruction and practical skills that emphasize proper decision-making in real-time scenarios.
  • Top takedowns. Spectrum Technologies reeled in a large deal with a SLED client that called for several thousand laptops along with high-margin professional services (imaging, asset-tagging, desktop deployment, domain connectivity and lifecycle management). Another deal saw a regional municipality take delivery of 100-plus 50 ppm color A3 devices.
  • Same page. Incorporating a “We Are Family: Serving Humbly” credo, Spectrum Technologies takes a non-siloed approach to business with the goal of having employees united in their service to clients. All new hires spend time in each department to understand everyone’s roles and responsibilities and better appreciate what it takes to deliver quality customer care.
  • International aid. Spectrum Technologies supports a Christian mission-based school in Juarez, Mexico. A committee from each of the dealer’s locations selects a boy and a girl for an annual scholarship that includes clothing, backpacks and school supplies.

Standard Office Systems
Duluth, GA

Year Founded: 1966
President/Owner: Bryan Ammons
Number of Employees: 120
Primary Vendors: Sharp, Canon, HP, Kyocera, KIP
Primary Solutions Offerings: Elevate UC, Intermedia, Sophos, Microsoft, KnowledgeWave
Primary Leasing Partners: GreatAmerica, SOS Capital
Approximate Yearly Revenue: $35 million
Fastest-Growing Business Segments: Equipment sales, managed IT
Biggest Accomplishment of the Past Year: Standard Office Systems enjoyed its largest growth year in company history.

Standard Office Systems’ headquarters

Why We Consider Standard Office Systems Elite:

  • Inbound excellence. With 20 warm marketing leads per month—keyed by blog activity and organic website search traffic—inbound digital marketing continues to be a significant lead gen tool for Standard Office Systems. These leads often have a high conversion rate.
  • Contract success. Standard Office Systems continues to make inroads in the education vertical, securing pacts with an Atlanta university and a school district totaling more than $1 million.
  • Award winner. In addition to being named to the Best Places to Work list by the Atlanta Business Chronicle, Standard Office Systems was honored by Sharp as a Hyakuman Kai Elite peformer.
  • Work-life balance. The dealer’s management team supports employee goals and offers an open-door policy to all company executives. Each month, employees are chosen for a lunch with president Bryan Ammons to learn more about what’s happening at the company.

Stargel Office Solutions
Houston, TX

Year Founded: 1987
President/Owner: Jack Stargel (CEO), Slade Stargel (co-president), Tyson Stargel (co-president)
Number of Employees: 103
Primary Vendors: Toshiba, HP, Xerox, KIP, Océ, Lexmark, Zebra, Brother, Lexmark
Primary Solutions Offerings: DocuWare, Drivve, Datto, Ubiquiti, HP, Fortinet, SentinelOne, PaperCut
Primary Leasing Partners: GreatAmerica , Wells Fargo, Triple S Finance (internal leasing arm)
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: MNS (19%)
Biggest Accomplishment of the Past Year: Stargel Office Solutions continues to expand and grow its managed services division, adding technicians and sales representatives in support.

The Stargel Office Solutions team

Why We Consider Stargel Office Solutions Elite:

  • Lead gen. Stargel has focused its efforts on driving more inbound sales leads, amping up its marketing efforts on social media with more posts, blogs and press releases.
  • Welcome back. After a pandemic-induced layoff, the company’s largest marketing venture, the Tech Show at Minute Maid Park, made its triumphant return to Houston, attracting 425 clients and prospects.
  • Categorical excellence. Stargel enjoyed a number of significant takedowns covering hardware, MPS and MNS. A medical clinic signed on with a hardware deal that encompassed 100-plus copiers. On the MPS side, a car dealership pact provided more than $12,000 in monthly recurring revenue. And on the managed network services end, several $10,000-plus MRR clients were captured.
  • Lone Star loyal. The dealer donates more than $100,000 to Texas Children’s Hospital annually. It also supports the Houston Society for the Prevention of Cruelty to Animals and Crime Stoppers.

Stratix Systems
Wyomissing, PA

Year Founded: 1970
President/Owner: Brent Simone
Number of Employees: 120
Primary Vendors: Ricoh, Lenovo, HP, Dell, KIP
Primary Solutions Offerings: SonicWall, Datto, DocuWare, World Software, Microsoft, CrowdStrike, Sherweb, Proofpoint, PaperCut, Foresite, Intermedia
Primary Leasing Partners: GreatAmerica, U.S. Bank, DLL, Wells Fargo
Approximate Yearly Revenue: $30-$35 million
Fastest-Growing Business Segments: MNS (18%)
Biggest Accomplishment of the Past Year: During a time of significant turnover in all industries, Stratix Systems experienced virtually no turnover in its sales department and recorded its best year in company history.

Why We Consider Stratix Systems Elite:

  • Satisfied clients. Stratix Systems’ trademark is its ability to deliver a high degree of customer satisfaction. Much of its continued growth can be attributed to a high customer retention rate and a strong batch of referrals.
  • MSP machine. The dealer developed a process and support mechanism for its traditional MFP sales reps to prospect and close managed service deals. In 2021, Stratix Systems added 28 net-new managed IT clients.
  • Industry honors. Stratix Systems won numerous accolades from its partners, including the President’s Award from Datto, Microsoft Gold Partner, Ricoh’s Service Excellence Certification and Pros Elite 100 Certification.
  • Tech assistance. One of the ways Stratix Systems supports community organizations is through lending technology assets and capabilities to charities including Wings of Hope, Boy Scouts of America and American Red Cross.

TOPP Business Solutions
Scranton, PA

Paul Falzett

Year Founded: 1957
President/Owner: Paul Falzett (CEO), Bill Truchan (president)
Number of Employees: 95
Primary Vendors: Ricoh, Canon, Konica Minolta
Primary Solutions Offerings: Laserfiche, PaperCut, Microsoft, HP, Dolbey
Primary Leasing Partners: DLL, Wells Fargo, U.S. Bank
Approximate Yearly Revenue: $20 million
Fastest-Growing Business Segments: IT services (50%), production (25%), document management/digital conversion (20%)
Biggest Accomplishment of the Past Year: TOPP Business Solutions managed through the supply chain difficulties by providing clients with temporary solutions for delayed new equipment.

Why We Consider TOPP Business Solutions Elite:

  • Tenured excellence. Each division at TOPP Business Solutions is staffed with veteran professionals, with service and sales teams averaging 20 years on the job.
  • IT takedowns. TOPP Business Solutions enjoyed a number of significant $100,000 wins through its IT services division and notched one deal in excess of $400,000.
  • Industry honors. The dealer continues to net high marks from its manufacturer partners for service. Recent awards include Ricoh’s Circle of Excellence Prestige Certification, with several technicians capturing the Elite designation.
  • Smart giving. TOPP Business Solutions contributes more than $80,000 to regional educational institutions on an annual basis. The dealer also furnishes complimentary printing services to local charities.

Usherwood Office Technology
Syracuse, NY

Year Founded: 1976
President/Owner: Louis Usherwood (CEO), Ken Stinson (president)
Number of Employees: 140
Primary Vendors: Canon, Xerox, HP, Microsoft, Samsung
Primary Solutions Offerings: Microsoft, Square 9, Milestone, Hypersign, Canon, Cisco, Verkada, Milestone, HP, Axis Communications
Primary Leasing Partners: U.S. Bank, GreatAmerica, Canon Financial Services
Approximate Yearly Revenue: $35 million
Fastest-Growing Business Segments: Security/surveillance (300%), managed IT (40%)
Biggest Accomplishment of the Past Year: Usherwood Office Technology has experienced significant growth in its managed IT offerings, with 40% growth sparked by new employee additions, constant training and cybersecurity awareness.

The Usherwood family celebrates the company’s annual Fiscal Kick Off event

Why We Consider Usherwood Office Technology Elite:

  • Website reimagining. Wanting to provide a resource that would assist clients and prospects in their buyer’s journey, Usherwood transformed its website into a learning center over the past two years. It’s also proved a critical education tool for sales execs.
  • Trusted security. Usherwood tailored a unique security and surveillance solution for an entire school district, addressing the need for an accessible, easy-to-use system. The dealer also coordinated with the local police department to devise a solution that provides instant visibility into the schools in the event of an active shooter situation.
  • Employee enticements. From contests to trivia, holiday parties and a company store with an allowance, Usherwood hosts a number of in-person and remote employee events throughout the year. The headquarters also features an on-site gym.
  • Happily independent. Usherwood believes a mark of distinction is its independent status at a time when many of its competitors are selling or merging with other organizations. The dealer only hires the best and brightest in the workforce and trains them on the full breadth of its solutions.

Valley Office Systems
Idaho Falls, ID

Year Founded: 1974
President/Owner: Howard Hansen (president), Colleen Hansen (vice president), Troy Olson, Lisa Thaller, Ryan Bingham, James Olson (owners)
Number of Employees: 108
Primary Vendors: Sharp, Ricoh, Kyocera, HP
Primary Solutions Offerings: DocuWare, PaperCut
Primary Leasing Partners: GreatAmerica, CIT, U.S. Bank
Approximate Yearly Revenue: $20 million
Fastest-Growing Business Segments: Service, supplies
Biggest Accomplishment of the Past Year: Valley Office Systems invested in its production unit training for employees.

The Valley Office Systems leadership team (from left): Howard Hansen, president/owner, Colleen Hansen, VP/ owner; and Jim Kolsen, senior VP of sales

Why We Consider Valley Office Systems Elite:

  • Home grown. On the strength of demand for production color, Valley Office Systems registered 24% organic growth in the past year.
  • Commercial success. Valley Office Systems picked up a significant print-for-pay customer that will yield more than $1 million in value over the course of the agreement.
  • Sustained excellence. The dealer has been named a Service Excellence Certified Dealership by Ricoh for 12 consecutive years. It also captured Sharp’s Hyakuman Kai Elite designation and was named a Top Idaho Private 100 company, per the Idaho Statesman.
  • Client outreach. Valley Office Systems maintains constant contact with its client base through an enhanced email campaign and its popular book-of-the-quarter club.

Woodhull, LLC
Springboro, OH

Year Founded: 2000
President/Owner: Susie Woodhull
Number of Employees: 73
Primary Vendors: Ricoh
Primary Solutions Offerings: MPS, DocuWare, IT services, Kofax, Streamline NX, PaperCut, digital imaging, backfile conversion, RightFax, eGoldFax, VX, Zebra
Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $23.5 million
Fastest-Growing Business Segments: Printer placements (445%), MPS (24%), color (23%)
Biggest Accomplishment of the Past Year: Woodhull welcomed the return of popular in-person activities, including customer appreciation events, sales incentive trips and employee celebrations, which are important to its corporate culture.

Woodhull, LLC execs Susie (left) and Robert Woodhull

Why We Consider Woodhull Elite:

  • Marketing payoff. Woodhull is truly reaping the benefits of marketing strategies it’s implemented during the past three years, which has translated into qualified lead generation. The volume of leads prompted the dealer to create new procedures for its call center.
  • Top takedowns. A new account with a major health care system included 1,800 device placements, while another hospital client agreed to an MPS accord that included 700 printers to service.
  • Mark of Consistency. Woodhull has garnered Ricoh’s Service Excellence Award for 10 consecutive years, a feat matched by only 5% of Ricoh Family Group dealers. It’s also been an ENX Magazine Elite Dealer for 22 years in a row.
  • Local connection. With 72 years under its belt, Woodhull takes pride in being a full-service vendor, offering local service, billing, dispatch, warehouse, parts and supplies.
Erik Cagle
About the Author
Erik Cagle is the editorial director of ENX Magazine. He is an author, writer and editor who spent 18 years covering the commercial printing industry.