Sales & Service

To err is human, but there is no forgiveness for users whose repository of information is flawed. Content management explodes on the launching pad when content fidelity is compromised. Read More

Brian Frank had a pretty good idea of what the future would look like for the office technology dealer universe, and the president of Graphic Enterprises Office Solutions wanted to play a big Read More

Two recent signings provide further evidence that channel partners are finding growth opportunities with Xerox’s Managed Print Services (MPS). Multi-brand print dealer Alberta Printer Service won Read More

I’m not knocking you sales managers. I know you’ve invested a great deal in creating sales strategies to help increase your teams’ win rate. I know you’ve heavily invested Read More

Last month, Sharp Electronics Corp. announced that Mike Marusic would take the helm as president and CEO of Sharp Imaging and Information Company of America (SIICA). He replaced Doug Albregts, Read More

Being a recruiter for four years now, primarily a sales recruiter, it’s astonishing to see well-qualified candidates get a thumbs-down during an interview process. “How is that possible?” I would Read More

Reverse Engineering the Lead Funnel Every time we conduct a survey of our office equipment dealers, we ask what their top challenges are in the coming year. And every year since I can remember, Read More

In conjunction with this month’s state of the industry focus on ECM, document capture and related software, we asked our panel of software vendor experts to chart out how they envision the Read More