Sales & Service

Here’s a short story about two appointments I had later in the day.  Well, not really appointments but rather stop-ins with two existing accounts. One of those accounts was a net new from three Read More

Las Vegas — ENX Magazine spoke with several dealers during Kyocera’s Fiscal Year 2018 Business and Technology Conference, held here April 18-20, to understand their perspectives on the company, Read More

Begrudgingly, I was off to the Monmouth Park thoroughbred horse race track during a Saturday afternoon in May.  My wife was adamant about my attendance since it was an in-law family event. Argh! Read More

Las Vegas — ENX Magazine spoke with several dealers during Kyocera’s Fiscal Year 2018 Business and Technology Conference, held here April 18-20, to understand their perspectives on the company, Read More

Tonight, I find myself doing an overnight in Philadelphia. My day tomorrow will consist of consuming additional knowledge about ink technology which will one day replace toner technology Read More

Face to face interactions are typically viewed as the single most valuable activity by any sales professional. However, opening the door and gaining a seat at the business table is tough. How Read More

With a recent appointment, my sales process took a few steps back when my prospect (net new client) challenged my pricing for a new A3 black Ricoh device. They stated that the price of the same Read More

Your MSP business is going to have many challenges, not the least of which is finding the right people to serve your clients with the greatest effectiveness. Hiring these people is going to be Read More