Sales & Service

9 Tips to Keep Your Best Copier and IT Sales Producers

  I wrote this back in 2012 and thought this would be a good blog to repost. I’ve also freshened it up in I wrote this back in 2012 and thought this would be a good blog to repost.
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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable, and well-constructed. Just like building a house, it’s
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3 Things Major Account Copier Reps Consistently Do to Shoot Themselves With Complacency Bullets

Inside copier dealerships, the major accounts department often represents the largest growth opportunity for most dealerships. However, VPs of sales and major account sales managers are becoming
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Days in the Life of a Copier Salesperson

Editor’s note: Art Post has been running a series called “57 Days of Selling” on his  Print4Pay Hotel blog. The following is a collection of excerpts from that series that we thought ENX readers
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The Rules of Engagement in Sales Have Changed. Have You?

There’s a giant disconnect between salespeople and the people they want to sell to. Both are having conversations online about managed IT services and printing hardware. That’s a good thing.
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5 Adjectives to Consider as You Build Your Brand as a Copier Sales Rep

I know what you all are thinking… adjectives, brand, copier sales reps. Over my 28 years inside the copier channel, I have heard many colorful adjectives used to describe copier sales reps.
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Retaining Clients and Increasing Sales Depend on Customer-Dealer Relationship

  Last month, the Seaport World Trade Center in Boston was packed with MSPs and office equipment dealers learning and gathering information and resources they need to build, manage and grow
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One Marketing Lesson About Trying to Break Into the IT Services Business: Honesty Is the Best Policy

Marketing IT services is best done in a manner that is straightforward. “Honesty is the best policy” may be an old platitude, but it still rings true. When you are trying to make
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