Sales & Service

Third-Party Toner Versus OEM: Why Do Business with Remans and New-Builds?

Last week, a pair of OEMs and an industry analyst provided an overview of the benefits of using original equipment manufactured-supplied consumables. This week, we’re providing equal response
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Third-Party Toner Versus OEM: Why Do Business with the OEM?

There are two sides to every argument. In the case of offering OEM-produced toner as opposed to third-party product, office technology dealers and resellers need to weigh a number of options when
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The New Hybrid Dealer Is Coming – Are you Ready?

During an interview with ZDNet back in 2010, when I was CEO of Photizo Group, I made the prediction that hybrid dealers would dominate the MPS market. At this time, the term hybrid dealer was
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After the Verdict: The Consumables Market Reacts to Impression Products-Lexmark Decision

Last May’s Supreme Court decision in the landmark Impression Products vs. Lexmark case seemingly set the remanufacturing world on its ear while dealing a blow to global OEMs. Now that a precedent
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FUJIFILM Holdings and Xerox Announce Agreement to Combine Fuji Xerox Joint Venture with Xerox in $6.1 Billion Deal

Norwalk, CT and Tokyo (Jan. 31, 2018) — FUJIFILM Holdings Corporation (Fujifilm) (TSE: 4901) and Xerox Corporation (Xerox) (NYSE: XRX) today announced that they have entered into a definitive
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Elite Office Dealers Offer Insight into 2018 Goals, Outlook

What does 2018 hold in store for our industry? That’s a good question. The 2017 campaign ended with a flurry of M&A activity and, if you perused our December Elite Dealer issue, you would
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Expanding While Complementing: 2018 Trends that Solve a Need While Fueling Growth

The next installment of our looks at trends and predictions for the office technology sector in 2018 encompasses a number of different talking points that have garnered top-of-mind attention. In
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Lexmark Reaffirms Commitment to A4 and Partner Growth, Looks Ahead to 2018 Plans

With the conclusion of an utterly-exhausting 2017 calendar year that followed an equally game-changing 2016, Lexmark took an hour to compose itself and provide a BSD channel perspective update
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