Feature Articles

Ten Things You Need to Know About the Ricoh MP 501SP and MP 601SP

Geesh, where do I start?  When I first heard of the MP 501/601SPs, I thought they were just another mediocre multifunctional (copy, print, scan, fax) A4 device. I assumed the device was designed for low, low volume and would have a high cost per page. I was dead wrong in my
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Carolina Wholesale Group Acquires Digitek Computer Products

On August 22, Carolina Wholesale Group (CWG) announced that it acquired Digitek Computer Products, making it one of the largest distributors of imaging supplies and business machines in the United States. “We’ve been a distributor for close to 45 years, and we’ve witnessed a
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HP LaserJet M525 MFP and LaserJet FLOW M525C MFP Common Formatter Errors

For the 2015 and 2016 year LPI has noticed an increase in formatter replacement cases for the M525 and the Flow M525C printers. The following list of error code/descriptions are typical to see in the field and typically require Formatter replacement. Note: The network/data cable
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The Difference Makers: Celebrating People Making a Difference in the Document Imaging Industry

This month we are pleased to present our annual edition of the Difference Makers, a celebration of key individuals making a difference. This issue showcases those representing every segment of the industry, from OEMs, to services, software, and supplies providers, to industry
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Making a Difference

It’s that time of the year again when ENX celebrates those in our industry who are making a difference. Months were spent collecting nominations from industry peers keen to recognize their colleagues, and we are presenting those honorees in this issue. For me, being new to the
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The Chase is on for Donnellon McCarthy

Donnellon McCarthy was started by Robert J. Donnellon with a partner back in 1957. Jim Donnellon began working at his father’s company in the late 1970s, after graduating from college and earning two degrees. But it wasn’t a beeline to a nice corner office and a walnut desk.
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CPP Got You Down? Maybe It’s Time for Unified Billing

Anybody that knows me well knows that I am a big proponent of SBB (Seat Based Billing) for Managed Print. I’ve talked at various events on the topic over the years and you may have been in one of those sessions. For better or for worse I’m actually now referred to as “that SBB
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Quality Digital Office Technology: Surrounding Customers with Quality

Quality Digital Office Technology (or simply “Quality”) is the epitome of foresight. Founded in 1981 by Jeff Poet, who was selling copier and fax machines out of his garage, the company has evolved to be a highly diversified and successful $13 million per year dealership that now
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Clover Imaging Group: Expansion and Evolution to Serve the Industry

In the summer of 2014, Clover Technologies Group acquired Micro Solutions Enterprises (MSE). It was the latest in a long series of acquisitions by the largest and most powerful player in the aftermarket toner space. Today, Clover Technologies has over 20,000 employees operating
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Epson and HP Make Key Biz Ink Announcements.  Which Will Succeed?

In their relentless pursuit of the zillions of pages printed annually on electrophotographic devices in the office, Epson and Hewlett-Packard each made key announcements recently about their business inkjets. In early March, HP unveiled a bevy of new hardware including rebranded
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Carolina Wholesale: Fulfilling the Promise

The story of Carolina Wholesale goes back to the early seventies, when a couple of guys were selling typewriters and calculators out of the trunk of their car. Today Carolina Wholesale is one of the largest distributors in the country of copiers, fax machines and calculators and
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Learning Lessons and Moving Forward in Light Production and Wide Format: OEMs and dealers discuss their challenges and successes

When you question dealers about one of the fastest-growing areas of their business, they almost always cite light production and/or wide format. It is clearly a great opportunity to diversify and enter into new spaces and many are taking advantage of this. But how are dealers
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Parts and the Cost of Service

The MCBC (Mean Copies between Calls) is affected by parts in a couple of ways. The most damaging is the concept of parts cost per call.  If technicians believe that they are being evaluated on their parts usage, they will start scrimping on parts. The second is parts availability
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10 Signs It Is Time to Sell

Continuing our subject of The Right Time To Sell Your Business, I outlined some sure signs. 1. You notice you are attending more funerals than weddings. Getting older or hitting retirement age is probably the leading reason our clients decide to sell their companies. We also hear
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Light Production and Wide Format – Opportunities Heating Up

As suppliers to the industry continue to refine their digital printing technologies, capabilities that once were only available in high-end digital production presses are now making their way into lower end offerings. This opens up new opportunities for the dealer community to
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