Feature Articles

Digging for Data: Capture Solutions Complement Dealer’s Enterprise Content Management Platform

To err is human, but there is no forgiveness for users whose repository of information is flawed. Content management explodes on the launching pad when content fidelity is compromised. Fortunately, there is a wealth of solutions that can ensure optimal confidence in the
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Nine Tips for Creating a Business Continuity Plan

Ten years ago, on June 13, Cedar Rapids experienced a “500 Year Flood” of the Cedar River, which normally flows gently within its banks next to our building. The event was ranked as the sixth largest FEMA Declaration in history at the time that it happened. The sun was shining
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Fujifilm Launches $1 Billion Lawsuit Against Xerox for Nixing Deal

It didn’t take long for the other shoe to drop. Fujifilm Holdings has taken Xerox to court, seeking more than $1 billion in damages for a breach of contract after the Norwalk, CT-based manufacturer announced it would no longer pursue the proposed merger between Xerox and Fuji
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Marketing to the Masses: Is it Time to Rebrand?

OK, so we’ve just about hit the midway point of 2018, as incredible as it may seem. Time to focus on following through with those business plans and plow through the third quarter with a vengeance prior to the holiday season. And perhaps, just maybe, it might be time to revisit
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Visual Edge Technology: Owners on the Same Page, Writing a New Chapter for Office Technology Dealerships

Brian Frank had a pretty good idea of what the future would look like for the office technology dealer universe, and the president of Graphic Enterprises Office Solutions wanted to play a big role in shaping that future for his company by following an M&A path to growth.
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Looking for a Job? Beware of Recruitment Sites

There’s yet another reason to not let your employees go looking for a new job on company time: cybercriminals are now leveraging recruitment sites. According to risk intelligence vendor Flashpoint, the number of mentions of activity, the availability of compromised credentials,
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More Big MPS Deals Reported Among Xerox Channel Partners

Two recent signings provide further evidence that channel partners are finding growth opportunities with Xerox’s Managed Print Services (MPS). Multi-brand print dealer Alberta Printer Service won a four-year, $450,000 contract with an agriculture and construction equipment
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Difference Maker Sam Stone Cultivates Family Atmosphere, Caring Platform at Stone’s Office Equipment

Creating a work atmosphere based on trust and autonomy can be difficult to achieve. It requires a degree of faith on the behalf of management, and assembling a team of employees who are like-minded when it comes to the goals of the dealership. But Sam Stone wouldn’t have it any
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Attention Sales Managers: Is Your Quota Breath Holding Your Sales Team Back?

I’m not knocking you sales managers. I know you’ve invested a great deal in creating sales strategies to help increase your teams’ win rate. I know you’ve heavily invested in helping your team get customers interested in your company’s brand. What
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Why People, Not Just Systems, Need to Transform in the Office Equipment Industry

“There are no legacy systems, just legacy thinking.” I heard this concept introduced at this year’s Mulesoft Connect conference by one of their customers. It resonated so well with the audience that it was repeated multiple times throughout the remainder of the sessions. Most
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Sharp’s Mike Marusic Provides Insight to His New Role as Head of SIICA

Last month, Sharp Electronics Corp. announced that Mike Marusic would take the helm as president and CEO of Sharp Imaging and Information Company of America (SIICA). He replaced Doug Albregts, who left the company to take an executive vice president role at Las Vegas-based
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Jersey Girl (and Difference Maker) Danielle Wolowitz of KYOCERA Follows Her Heart to Unexpected Career in Office Technology

Looking back, it’s probably safe to say that Danielle Wolowitz did not have concrete career plans while attending a Catholic university in northern New Jersey. She didn’t know what she wanted to do, but in a sense, she knew what she wanted to be…happy and successful. Her family
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Three Easy Ways to Win or Lose a Sales Job

Being a recruiter for four years now, primarily a sales recruiter, it’s astonishing to see well-qualified candidates get a thumbs-down during an interview process. “How is that possible?” I would ask myself from time to time. You may or may not believe the simple and easily
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How Many Leads Do You Really Need?

Reverse Engineering the Lead Funnel Every time we conduct a survey of our office equipment dealers, we ask what their top challenges are in the coming year. And every year since I can remember, one of the top three challenges is “Securing net new business”. (As a side
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From AI to the Cloud and Beyond, Tracking the Evolution of ECM

In conjunction with this month’s state of the industry focus on ECM, document capture and related software, we asked our panel of software vendor experts to chart out how they envision the evolution of these tools in the short-term future. In addition, the esteemed roster of
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