Feature Articles

HP’s Latest Firmware Update Causes Rejection of Non-HP Ink Cartridges

For the second year in a row, it appears an HP firmware update is blocking the use of non-HP ink cartridges on more than 30 of its OfficeJet series devices. The Sept. 13 firmware update appears to block non-HP cartridges with the following error message: “One or more
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Difference Maker Bob Goldberg Seeks to Provide Equity and Garner Trust

All of us are guilty, to an extent, of getting lost deep in the weeds of life’s daily challenges, sometimes taking for granted the most meaningful aspects of life before getting jettisoned from the mortal coil. In that vein, the value of a successful life cannot be measured in
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Building the Core: Key Foundational Elements Needed for Managed Print Services

Every business revolution has its genesis in the need to optimize efficiency, save money and enhance workflows. Well, to take it a step further from a managed print services point of view, a truly comprehensive program focuses on the continued optimization of document output and
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Toshiba Difference Maker Larry White Focuses on Little Things that Spark Success

There are those people who simply feel uncomfortable talking about themselves, and Larry White certainly is one of them. The senior vice president of sales, Americas, for Toshiba America Business Solutions would rather extol the virtues of others, insisting that “I’m the most
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Dealers Address Obstacles Encountered in Process of Adding Managed Services

In the world of managed services, the path an office technology dealership takes during the ramping up process can often be marked with potholes. From staffing and contract considerations to process implementation, challenges can arise beyond the core competencies required to
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What’s Your Copyright IQ?

In the old days, the Power of the Press was a luxury reserved for those with a press. Today, anyone with a desktop computer and an internet connection can become an electronic publisher. Before the internet, any entrepreneur not only had to know the nuts and bolts of marketing,
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Patience and Experience Serve Difference Maker John Hey Well in World of Consulting

If you’re in need of a snap decision, then John Hey probably isn’t your man. But he definitely should be. He has enjoyed a long and colorful journey through the office technology world. From a 10-year stint with his father, Don, at the D.C. Hey Co. dealership in Minneapolis (and
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The Digital Transformation: Millennials Provide Insight into their Employers’ Progress

When we think of millennial attitudes toward the world of digital, we picture phone-toting men and women with their heads down, quietly tapping on their keypads. They’re using the internet to order from Amazon, request a ride from Lyft, make dinner reservations, find a date, read
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Difference Maker Dick Elixman Focuses on Improving Businesses and Lives of Other People

The list of professionals who have positively impacted their businesses and clients in the office technology world is tremendous, as the 2017 ENX Magazine Difference Makers list will attest. But there’s something to be said for those individuals who invest their time and
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Apps a Key Differentiator: William Cassidy Talks About KDA’s Software Strategy

Earlier this year, KYOCERA Document Solutions (KDA) held its Fiscal Year 2018 Business and Technology Conference in Las Vegas. Much of KDA’s 2018 focus is on software, so ENX Magazine took an opportunity to interview William Cassidy, director of Software Solutions for KDA,
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Difference Maker Jane O’Brien of Q2 LLC Adds Joy to Her Business Journey

One of the fundamental truths of life is that the joy is in the journey, the process that takes us from point A to point B rather than a laundry list of goals to be checked off a bucket list. For Jane O’Brien, both business and life present an opportunity to slow down and enjoy
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CompTIA Survey Finds Confident IT Executives Anticipate Strong Finish for 2017

The CompTIA IT Industry Business Confidence Index rebounded in Q3 as tech executives and business owners reported positive news on year-to-date revenue tracking and expressed optimism about the near-term future. The Q3 index increased by 3.2 points to 67.4 on a 100-point scale. A
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Difference Maker Ray Stasieczko Relishes Charting Path to Unlock Challenges

There’s a line from an old song by the Eagles, “Already Gone,” that makes the point, “So often times it happens that we live our lives in chains…and we never even know we have the key.” In a sense, we’re bound by our inability to see the solution to sometimes simple problems.
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Konica Minolta Amplifies Growth in North America with Muratec America Inc. Acquisition

Ramsey, NJ (Aug. 1, 2017) — Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) has acquired Muratec America Inc., a leading supplier of multifunction (MFP) solutions and a provider of managed document and cloud services in North America. The acquisition, which closed
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Difference Maker Tracey Koziol of Xerox Finds Delivering Meaningful Change Gratifying

A wise person once said, if you want to score a touchdown, then throw the football into the end zone. You won’t hear any argument on that philosophy from Tracey Koziol. The senior vice president, Workplace Solutions Business Group for Xerox, is an ardent believer in setting
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