Feature Articles

Eight Baseball Idioms for the Office Equipment Industry

The smell of spring is in the air, along with the completion of the first few weeks of the 2018 Major League baseball season here in the U.S. Last year, Chris Polek (owner of Polek & Polek) and I collaborated with our first baseball-themed blog for the office equipment
Read More

On the Road: Teamwork Concept Drives Annual KYOCERA Dealer Meeting

The importance of teamwork and strategy behind constructing a winner made for an appropriate theme during the KYOCERA Innovate event, held April 9-11 at the Omni at ChampionsGate Hotel in Orlando, FL. The annual dealer meeting attracted more than 1,100 KYOCERA and Copystar
Read More

Making the Jump to the Light Production Printing Market: Sage Advice

Entering a new product offering is often fraught with potential pitfalls. The allure of net-new business comes with a caveat for competency. Building from the ground up takes a commitment of not only time and money, but consideration. How will this offering fare among my customer
Read More

Deason Suit Contends Xerox’s Jacobson Ignored Board’s Request to Stop Negotiating with Fujifilm

A lawsuit filed by one of the OEM’s shareholders alleges Jeff Jacobson, CEO of Xerox Corp., continued to seek a deal with Fujifilm despite being advised by Xerox’s board of directors to cease negotiations, according to a story in the Wall Street Journal. According to
Read More

The Take-Away Lessons an MSP Business Can Learn from Greedo’s Demise

A classic and highly debated Star Wars scene where Han Solo shoots Greedo is an unlikely thing an MSP business can actually learn from. In the movie, Greedo is a bounty hunter out to get the head of Solo. Greedo corners Solo in a bar and forces him to take a seat at gunpoint. And
Read More

Managing Your Brand While Working with Third Party Vendors

As the snow melts away in Iowa, I am looking forward to hitting the open road on my Harley Davidson. The wind blowing through my hair (what little is left…), the sights and sounds of spring, and sharing the open road with my friends and family are among the things that make my
Read More

Market Offerings: Manufacturers Provide Sampling of the Leading Light Production Printers

As part of our state of the industry report for April, we have assembled a number of the more popular printing devices that office technology dealerships can provide to their customer base. Manufacturers including Ricoh, Xerox and Canon have multiple offerings to fit the various
Read More

Changing the Way Work Gets Done: One Year Later, Xerox’s ConnectKey Workplace Assistants Still Making their Mark

It’s been a year since Xerox Corp. unveiled its most ambitious product launch in its century-plus existence with the release of the 29 ConnectKey-enabled AltaLink and VersaLink printers and multifunction devices. Xerox took to the road to promote its unprecedented product
Read More

How to Lose a Candidate in Four Easy Steps

Having a hard time keeping your best candidate interested in your opening? This post may be about you! How to lose a candidate in four easy steps, essentially, what not to do in your hiring process. No Agenda Cold calling is still very much a work of art, although cold calling a
Read More

BTA: Education and Events Make a Difference for Members

When I was asked to write about difference makers, I thought immediately of a number of individuals that have made a difference in my career. There have been managers and peers that have helped me get better at what I do. I have had the privilege of working with and supporting
Read More

A Sneak Peek at the Stories behind our 2018 Difference Makers

By now, you have received your April issue of ENX Magazine in the mail. It’s a good one, packed with stories that review the role light production printing can play within your dealership (and by extension, the need for this type of equipment among your client base). It’s not all
Read More

Spring Cleaning: Reviewing Customer Profiles for Light Production Print Opportunities

Spring is in the air…well, not really. Much of the country is still consumed by sub-seasonal temperatures, and even spates of snow as Mother Nature gives us a little attitude. But as the flowers blossom and allergies kick into high gear, this time of year is always one marked by
Read More

North American Blues: Ricoh Taking $1.6 Billion Loss for Fiscal Year

Ricoh Co. announced a revision to its forecasted consolidated operating results for the fiscal year ending March 31, with the Tokyo-based manufacturer recording a 170 billion yen ($1.6 billion U.S.) loss, due in large part to a write-down in the value of its North American
Read More

Legacy Cybersecurity Defenses Unable to Keep Pace with New Ransomware and Cryptojacking Threats

Webroot revealed results from its 2018 annual threat report, which demonstrated attackers are constantly trying new ways to get around established defenses. The data illustrates that attacks such as ransomware are becoming a worldwide threat and are seamlessly bypassing legacy
Read More

If it Ain’t Broke…Break it!

One of the phrases I hear repeated over and over until it becomes a meaningless buzz is, “If it ain’t broke, don’t fix it.” I understand the sentiment that was behind this phrase when it was first uttered: it came from the telephone industry, and it was an admonition
Read More