managed IT services

MSP’s “Free Assessments”–Are You Kidding?

Some managed service providers (MSPs) believe that giving things away will lead to sales. Why do some MSPs give away technology assessments? Who was the consultant that charged these service providers a fee and then told them to give away their services? Or was this decision
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Continuum’s Fully-Managed BDR Platform Empowers Itek Systems Management to Focus on Strategic Growth

Boston, MA, and Fife, Scotland (February 23, 2017) – Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, released a case study on Scotland-based Itek Systems Management’s delivery of
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Continuum to Host First Annual Australian Partner Day

Boston, MA, and Sydney, Australia (February 22, 2017) – Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is hosting its first annual Australian Partner Day on Thursday, March 16,
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Atera Augments IT Automation and MSP Efficiency with New Enhanced Monitoring and Autocorrect Capabilities

New York, NY (February 21, 2017) — Atera, developer of the cloud-based IT automation platform that combines remote monitoring and management (RMM), professional services automation (PSA), and remote access into one powerful solution, today announced it has added new
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Training Course on Selling Managed IT Services Offered by Continuum University

Boston, MA (February 13, 2017) – Continuum U, the self-paced, interactive online learning center at Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is now offering the sales
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Stratix Systems Acquires a Majority Stake in LYNX Computer Technologies

Stratix Systems (stratixsystems.com), a leading regional provider of managed IT services, as well as office technology, content management and imaging services, based in Wyomissing, PA, announced that it has completed the strategic acquisition of a majority stake in LYNX Computer
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Continuum Reinforces International Commitment with New HQ in Sydney, Australia

Boston, MA, and Sydney, Australia (January 17, 2017) – Continuum, exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is expanding the company’s role in the Asia Pacific (APAC) market with a new
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MSPs Should Know the SLA of Their Cloud Providers’ Failover Policy

Cloud providers have Service Licensing Agreements (SLAs), which will deliver varying levels of failover support. As an MSP facilitating such services for your clients, it’s imperative that you have the right information in this area. A lot of sales people are going to vet
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CES Announcements Suggest Future of Business Technology

It’s always fun to see what new technology and products are introduced at the massive CES event, which is going on this week in Las Vegas. Although the show has a consumer focus, much of what comes out of it has or will have an impact on business. Here’s what we think are some of
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Continuum: Helping Dealers Accelerate Their Transition into Managed IT Services

In today’s evolving industry, managed services are an increasingly important—some would say critical—offering for dealers who’re looking to stay competitive and expand their services in the recurring revenue business model. For the last several years, one of the leading companies
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Continuum CEO Michael George on How Continuum Can Bring Office Technology Dealers into the Managed IT Services Space

If it’s not obvious to office technology dealers that IT services represent a huge opportunity and an opportunity that will enable them to remain relevant to their customers and potential customers far into the future, then maybe they ought to start packing it in right now. Okay,
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What’s Hot and What’s Not at Business Copier Solutions?

This week Keith Justus, President of Business Copier Solutions in Poway, CA, discusses what’s hot and what’s not in his market. What’s hot? Justus: Digital signage, IT Services, and we’re doing a lot of solutions. Square 9, we’re doing a lot of that. It’s just a bunch of
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Continuum Extends Managed IT Services Internationally with New European Headquarters

Top Managed Services Provider Sales Leader, Paul Balkwell Joins Continuum as European Sales Director BOSTON and LONDON, Oct. 28, 2014 – Continuum, the industry’s only channel-exclusive provider of fully integrated managed IT services solutions, has extended its managed IT
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A Five-Minute Recap of BTA’s Grand Slam Baltimore Event

I spent the first part of this week at BTA Grand Slam in Baltimore, home of the MLB Eastern Division Champion Baltimore Orioles. For a regional event, this had all the substance of a national event, or at least the sessions I attended did. What’s nice about this event is th
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The 25 Most Significant Events in the Office Imaging Industry of the Past 25 Years Part 3

And the 25 Most Significant Events beat goes on as we present five more significant events from the past 25 years. If you’ve been following along, it’s interesting to see the connection, and not slight connections either, between many of the trends on this list. That whole analog
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