managed IT services

After experiencing master service providers first hand as the COO with a very successful managed IT security and services firm, I wanted to share some thoughts regarding how I see the future of these providers. First, I must say that I am not a fan or proponent of outsourcing to Read More

Well, it’s not just office supply and print service resellers who are witnessing changes which pose both opportunities and threats to their status quo. When Sycamore Partners, the private equity firm who owns Staples, bought the office supply wholesaler Essendant, many office Read More

Coming from a background in sales, and growing up in the imaging channel, I admit that saying “no” seems, well, stupid. After all, in the copy/print hardware world, if the price for a new product was a problem, you could always sell used. And if it wasn’t in the Read More

Five years in the making, Konica Minolta’s new Workplace Hub is intended to dominate the SMB environment.  Unveiled in dramatic fashion in Berlin on March 23rd, 2017, the Workplace Hub represents a paradigm shift for Konica Minolta. When word of Konica Minolta’s new Workplace Hub Read More

Make no mistake: The managed IT services business is very different from selling printers and copiers. The sales approach is more consultative with a much longer timeline to close, most likely requiring a separate sales team. The biggest difference, however, is the investment and Read More

The ability to excel in a specific area can give dealers an advantage when selling managed IT service. Specialization might include a vertical market, an application or technology, or a methodology. Whatever niche you chose should align well with your abilities and market, and Read More

Most dealers find the sales process for managed IT services a challenge. Selling them requires a much more consultative approach, and it can take months to get a signed contract. To be successful with managed IT services, dealers have to exercise patience, have the right Read More

CBE Office Solutions, Southern California’s premier office technology provider, has acquired QLAN Corporation of Laguna Hills, CA, effective immediately. The companies will now operate under the CBE Office Solutions brand and management team. QLAN Corporation has provided 24/7 Read More

Ramsey, NJ (March 6, 2017) – Konica Minolta Business Solutions U.S.A., Inc.), is pleased to announce that CRN, a brand of The Channel Company, has named Konica Minolta’s IT Services Division, All Covered, to its 2017 Managed Service Provider 500 (MSP500) list in the Elite Read More

Some managed service providers (MSPs) believe that giving things away will lead to sales. Why do some MSPs give away technology assessments? Who was the consultant that charged these service providers a fee and then told them to give away their services? Or was this decision Read More

Boston, MA, and Fife, Scotland (February 23, 2017) – Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, released a case study on Scotland-based Itek Systems Management’s delivery of Read More

Boston, MA, and Sydney, Australia (February 22, 2017) – Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is hosting its first annual Australian Partner Day on Thursday, March 16, Read More

New York, NY (February 21, 2017) — Atera, developer of the cloud-based IT automation platform that combines remote monitoring and management (RMM), professional services automation (PSA), and remote access into one powerful solution, today announced it has added new Read More

Boston, MA (February 13, 2017) – Continuum U, the self-paced, interactive online learning center at Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is now offering the sales Read More

Stratix Systems (stratixsystems.com), a leading regional provider of managed IT services, as well as office technology, content management and imaging services, based in Wyomissing, PA, announced that it has completed the strategic acquisition of a majority stake in LYNX Computer Read More