managed IT services

Saying “No” to Some Is the Reward to Those MSPs say “Yes”

Coming from a background in sales, and growing up in the imaging channel, I admit that saying “no” seems, well, stupid. After all, in the copy/print hardware world, if the price for a new product was a problem, you could always sell used. And if it wasn’t in the
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Konica Minolta’s Workplace Hub Aims to Be the Workplace of the Future

Five years in the making, Konica Minolta’s new Workplace Hub is intended to dominate the SMB environment.  Unveiled in dramatic fashion in Berlin on March 23rd, 2017, the Workplace Hub represents a paradigm shift for Konica Minolta. When word of Konica Minolta’s new Workplace Hub
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You Don’t Need to Go It Alone with Managed IT Services

Make no mistake: The managed IT services business is very different from selling printers and copiers. The sales approach is more consultative with a much longer timeline to close, most likely requiring a separate sales team. The biggest difference, however, is the investment and
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The Value of Finding a Niche for Your Managed IT Services Offering

The ability to excel in a specific area can give dealers an advantage when selling managed IT service. Specialization might include a vertical market, an application or technology, or a methodology. Whatever niche you chose should align well with your abilities and market, and
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Selling Managed IT Services: It’s About Approach and Organization

Most dealers find the sales process for managed IT services a challenge. Selling them requires a much more consultative approach, and it can take months to get a signed contract. To be successful with managed IT services, dealers have to exercise patience, have the right
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CBE Office Solutions Grows Information Technology Division with Acquisition

CBE Office Solutions, Southern California’s premier office technology provider, has acquired QLAN Corporation of Laguna Hills, CA, effective immediately. The companies will now operate under the CBE Office Solutions brand and management team. QLAN Corporation has provided 24/7
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All Covered Named to CRN’s Elite 150 for 7th Year in a Row

Ramsey, NJ (March 6, 2017) – Konica Minolta Business Solutions U.S.A., Inc.), is pleased to announce that CRN, a brand of The Channel Company, has named Konica Minolta’s IT Services Division, All Covered, to its 2017 Managed Service Provider 500 (MSP500) list in the Elite
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MSP’s “Free Assessments”–Are You Kidding?

Some managed service providers (MSPs) believe that giving things away will lead to sales. Why do some MSPs give away technology assessments? Who was the consultant that charged these service providers a fee and then told them to give away their services? Or was this decision
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Continuum’s Fully-Managed BDR Platform Empowers Itek Systems Management to Focus on Strategic Growth

Boston, MA, and Fife, Scotland (February 23, 2017) – Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, released a case study on Scotland-based Itek Systems Management’s delivery of
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Continuum to Host First Annual Australian Partner Day

Boston, MA, and Sydney, Australia (February 22, 2017) – Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is hosting its first annual Australian Partner Day on Thursday, March 16,
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Atera Augments IT Automation and MSP Efficiency with New Enhanced Monitoring and Autocorrect Capabilities

New York, NY (February 21, 2017) — Atera, developer of the cloud-based IT automation platform that combines remote monitoring and management (RMM), professional services automation (PSA), and remote access into one powerful solution, today announced it has added new
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Training Course on Selling Managed IT Services Offered by Continuum University

Boston, MA (February 13, 2017) – Continuum U, the self-paced, interactive online learning center at Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is now offering the sales
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Stratix Systems Acquires a Majority Stake in LYNX Computer Technologies

Stratix Systems (stratixsystems.com), a leading regional provider of managed IT services, as well as office technology, content management and imaging services, based in Wyomissing, PA, announced that it has completed the strategic acquisition of a majority stake in LYNX Computer
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Continuum Reinforces International Commitment with New HQ in Sydney, Australia

Boston, MA, and Sydney, Australia (January 17, 2017) – Continuum, exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is expanding the company’s role in the Asia Pacific (APAC) market with a new
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MSPs Should Know the SLA of Their Cloud Providers’ Failover Policy

Cloud providers have Service Licensing Agreements (SLAs), which will deliver varying levels of failover support. As an MSP facilitating such services for your clients, it’s imperative that you have the right information in this area. A lot of sales people are going to vet
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