Elite Dealers: Under $5 million

4 The Office
Pittston, PA

Carmen Pitarra

Year Founded: 2006
President/Owner: Carmen Pitarra
Number of Employees: 6
Primary Vendors: Xerox, HP, Dell, Lenovo
Primary Solutions Offerings: PaperCut, Axess, OneScreen, Lorell, Hon
Primary Leasing Partners: Xerox Financial Services, Wells Fargo
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: IT hardware (5,000%), cleaning supplies (500%), interactive touchscreens (900%)
Biggest Accomplishment of the Past Year: 4 The Office saw a significant boost from its online supplies store, particularly for pandemic-related products, allowing it to gain several new accounts.

Why We Consider 4 The Office Elite

  • Product intros. The dealer welcomed a new partner in OneScreen, which offers interactive touchscreens as well as products such as the GoSafe Pro entryway management system to help customers manage their office safely.
  • Clutch performance. 4 The Office was able to provide clients with various PPE and COVID-mitigating products at a time when most of its larger competitors were out of stock.
  • Skyrocketing sales. IT hardware was easily the biggest growth area for the dealer, as sales of PCs and notebooks/laptops increased more than 5,000%.
  • Helping hands. The dealer provides area nonprofits with monetary and product donations. 4 The Office also supports needy families with donations of money and meals.

Advanced Business Solutions LLC
St. Augustine, FL

Year Founded: 2004
President/Owner: Adam Gregory
Number of Employees: 12
Primary Vendors: Xerox, HP, Epson, Lexmark, Lenovo
Primary Solutions Offerings: Microsoft, SentinelOne, Zultys, WatchGuard, HP
Primary Leasing Partners: Xerox Financial Services, CIT, LEAF
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: Managed services (15%), light production (10%)
Biggest Accomplishment of the Past Year: Advanced Business Solutions adapted during the pandemic to handle issues related to backorders and short-staffed customers.

The Advanced Business Solutions team (from left): Adam Gregory II, Destiny Gregory, Kenny Jorgensen, Austin Gregory, Melissa Gregory and Adam Gregory

Why We Consider Advanced Business Solutions Elite:

  • Marketing tools. Advanced Business Solutions is leveraging LinkedIn and Instagram as marketing vehicles and is enjoying strong results from email blast campaigns.
  • Cash crops. One of the dealer’s biggest takedowns was a managed IT solution that included a larger server farm build and setup.
  • No delays. Whether clients need service or have a question about an invoice, they can be assured of a response within the hour.
  • Giving back. In addition to machine donations for non-profit organizations, Advanced Business Solutions is involved with multiple Chambers of Commerce, including Jacksonville and St. John’s, as well as the Small Business Resource Network.

ClearView Business Solutions, LLC
Tampa FL

Year Founded: 2014
President/Owner: Matthew Lane
Number of Employees: 15
Primary Vendors: Toshiba, Lexmark, KIP, HP
Primary Solutions Offerings: PaperCut, Drivve, M-Files
Primary Leasing Partners: Toshiba Financial Services
Approximate Yearly Revenue: $3 million
Fastest-Growing Business Segments: Hardware (28%), service (10%), MPS (10%)
Biggest Accomplishment of the Past Year: ClearView Business Solutions continued to expand its market share, hardware sales/leasing and service revenue.

Why We Consider ClearView Business Solutions Elite:

  • Building blocks. The dealer successfully pivoted to a fully remote sales process, revamped its SEO and performed an overhaul of its corporate culture.
  • Landmark deal. ClearView Business Solutions inked a major accord for the installation of 230 devices, which propelled it to the next level in terms of goal setting.
  • HR modifications. As part of a culture reboot, ClearView Business Solutions made significant enhancements to its employee benefits and invested in training and career growth for team members.
  • Community caring. The dealer takes an active role in the Rotary Club of Tampa Bay and provides donations to non-profit organizations including Youth and Family Alternatives, Eckerd Connections and the Boys & Girls Clubs of Tampa Bay.

Copier Consultants
Canton, OH

Year Founded: 1997
President/Owner: Mitch Ware
Number of Employees: 8
Primary Vendors: Sharp, Kyocera Copystar
Primary Solutions Offerings: N/A
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: A4 (10%)
Biggest Accomplishment of the Past Year: Copier Consultants achieved Platinum-level service certification from Sharp, and the OEM provided sales training tools to help the dealer become stronger post-pandemic.

Copier Consultants team members

Why We Consider Copier Consultants Elite:

  • Relief options. Copier Consultants huddled with leasing partner GreatAmerica Financial Services to devise creative ways to assist customers during the pandemic.
  • Personalized service. As its name suggests, Copier Consultants focuses on consultative communications to develop tailored solutions for clients.
  • Close-knit. The dealer seeks to forge friendship-type connections with clients and employees. That family level of caring is reflected in how the customer is treated.
  • Jump starts. Copier Consultants is willing to go the extra mile for start-up companies that are lacking in credit and budget but exhibit a strong desire to succeed. It also provides equipment donations for worthy causes.

Mid Ohio Strategic Technologies
Columbus, OH

Year Founded: 1979
President/Owner: John D. Hoskinson II (president), Karen Hoskinson (vice president)
Number of Employees: 18
Primary Vendors: Toshiba, Lexmark, Kyocera, HP, Fujitsu
Primary Solutions Offerings: Sentry File, DocuWare
Primary Leasing Partners: GreatAmerica, U.S. Bank, DLL
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: Hardware (20%)
Biggest Accomplishment of the Past Year: Employing a simplified approach, Mid Ohio Strategic Technologies was able grow the hardware side of its business.

Why We Consider Mid Ohio Strategic Technologies Elite:

  • Dependable partner. With many of its clients struggling through the pandemic, Mid Ohio Strategic Technologies crafted tailored programs, offered deferred payments and supported them in any way possible to help ensure their survival.
  • Contractual success. A large manufacturing company cut the ribbon on its new 750,000-square-foot facility and turned to Mid Ohio Strategic Technologies for numerous pieces of equipment and software in a deal that includes future growth additions. The dealer also performed an equipment flip for a nationwide retail technology chain, replacing more than 30 devices across the country.
  • Partner recognitions. Among the honors the dealer received were the 2020 Prestige Partner Award from GreatAmerica Financial Services and a spot on the Columbus Business First 2020 Largest Central Ohio Women-Owned Businesses list.
  • Community caring. Mid Ohio Strategic Technologies provides donations of food and money to the Westerville Area Resource Ministry’s food pantry and collects donations of winter clothing for The Open Shelter, which services the Greater Columbus area. The dealer also solicits employee input on other charities and organizations to support.

MTS Office Systems
Anderson, SC

Year Founded: 1982
President/Owner: Mason Smith
Number of Employees: 9
Primary Vendors: Toshiba, Lexmark, MBM Corp.
Primary Solutions Offerings: PaperCut, ECI Software Solutions, Toshiba
Primary Leasing Partners: LEAF, GreatAmerica
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: Hardware (35%), MPS (20%)
Biggest Accomplishment of the Past Year: Following the acquisition by Mason Smith, the company focused on major projects and enhancing its operations and processes.

The MTS leadership team (from left): Clarence Johnson, director of service; Mason Smith, president/owner; and Rickey Stanley, VP of sales and technology. Not pictured: Jennifer Miller, director of operations

Why We Consider MTS Office Systems Elite:

  • Marketing strategy. MTS Office Systems turned to Constant Contact for its email marketing tools to communicate with clients and prospects, using messaging that incorporated sales, service and operations. A refresh of the company website was designed to enhance its online presence and attract new clients. The dealer also invested in a number of MTS-branded swag items, from tumblers and water bottles to koozies and pens, to leave with clients during sales appointments.
  • New leadership. Mason Smith acquired the dealership in July 2020 from Alex and Lynn Martin after working 10 years for another local dealer. Over the past year, Smith upgraded and wrapped the company’s vehicle fleet, added new employees and began the transition to e-automate software, in addition to the website update.
  • Growth surge. Despite a decrease in service activity and the challenges involved in an ownership change, MTS Office Systems realized 17% overall growth. The dealer hasn’t had any turnover the past couple years, with the exception of the retired former ownership.
  • Employee enticements. In the past year, the company instituted a new matched IRA plan for employees, incorporated end-of-year bonuses for all team members and added more company holidays to the calendar. The dealer’s offices also underwent a makeover with new PCs and wireless access points. MTS Office Systems also engaged a local IT company to improve its infrastructure.

Premium Digital Office Solutions
Parsippany, NJ

Year Founded: 1999
President/Owner: Alan Schwartz (partner), Van Seretis (partner)
Number of Employees: 16
Primary Vendors: Sharp, Muratec, Lexmark, Brother, Formax
Primary Solutions Offerings: PaperCut, All Covered, Brother, Ademero
Primary Leasing Partners: Wells Fargo, DLL, LEAF, U.S. Bank, GreatAmerica
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: A4 (30%), printing/marketing division (65%)
Biggest Accomplishment of the Past Year: Premium Digital Office Solutions’ sales team brushed up on manufacturer products through educational seminars, which led to an increase in net-new business.

The Premium Digital Office Solutions team. Front row, from left: managing partners Gary Alessio, Van Seretis and Alan Schwartz. Back row: Adam Van der Mast, director of sales; Shana Wendel, administrative assistant; Bill Johnson, account sales executive; John Giessuebel, senior sales executive; Vijay Arora, service manager; Omar Hunt, senior service technician; John Bas, account executive; Donna Connatello, office manager; and Paul Mele, service technician

Why We Consider Premium Digital Office Solutions Elite:

  • Sharp dressed. Premium Digital Office Solutions partnered with Sharp as an authorized dealer to provide customers with greater product flexibility for production machines, AV systems and interactive smart boards.
  • Temp solutions. With the pandemic forcing client employees into home offices, the dealer provided short-term rental programs for their printing and copying needs until they can return to the office.
  • Top scores. The dealer’s printing and marketing division was instrumental in securing the business of a publicly traded company in a deal that provided more than a million labels and adhesive bandages. Premium Digital Office Solutions also produced a weekly direct mail campaign for the client.
  • Family atmosphere. The company fosters a tight-knit working environment with ample activities to keep team members happy and feeling included, from Super Bowl parties to the annual Heritage Day festival. Employee birthdays are celebrated with cake and treats.

Pamela Feld

Triumph Technology Group
Tustin, CA

Year Founded: 2012
President/Owner: Pamela Feld
Number of Employees: 10
Primary Vendors: Xerox, Canon, OKI Data
Primary Solutions Offerings: ID Agent, KnowBe4, Microsoft
Primary Leasing Partners: DLL, Balboa
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: Cybersecurity
Biggest Accomplishment of the Past Year: Triumph Technology Group added several new innovative products and services, developed a Cyber Safety Kit, and held virtual training webinars and a supplier-led security awareness training academy.

Why We Consider Triumph Technology Group Elite:

  • Marketing enhancements. The dealer embarked on a new marketing strategy that included a website refresh, a LinkedIn campaign and various email campaigns.
  • Safety first. Triumph Technology Group was able to trademark its Cyber Safety Kit and fulfilled an order for the solution to a California utility company.
  • Employee growth. Team member development is achieved via various educational courses. To foster team spirit, Triumph Technology Group encourages input from all members of the organization.
  • Corporate support. The dealer donates printers, copiers and supplies to organizations in need. CEO Pamela Feld volunteers on several local community boards and associations, including Vital Link of Orange County, which provides STEM opportunities for underserved communities.
Erik Cagle
About the Author
Erik Cagle is the editorial director of ENX Magazine. He is an author, writer and editor who spent 18 years covering the commercial printing industry.