Elite Dealers: $5 million to $10 million

Advanced Business Equipment
Asheville, NC

Kevin Jackson

Year Founded: 1981
President/Owner: Kevin Jackson
Number of Employees: 33
Primary Vendors: Konica Minolta, Canon, KIP, Dell, HP, MBM
Primary Solutions Offerings: Microsoft, OneScreen, Canon, KIP, PaperCut, Prism, Ubiquity, ConnectWise, Fortinet
Primary Leasing Partners: GreatAmerica, DLL
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Unified communications (39%)
Biggest Accomplishment of the Past Year: Advanced Business Equipment invested in a new office suite in Greenville, South Carolina, to support the upstate branch.

Why We Consider Advanced Business Equipment Elite:

  • Marketing materials. Advanced Business Equipment revamped its marketing materials, with single-sheet leave behinds organized by vertical. Customer testimonials are included for every segment.
  • Major undertaking. In one of the most profitable but tricky jobs of the past year, Advanced Business Equipment updated a complex client with national locations that are outside the dealer’s service footprint. It entailed overcoming various logistical issues.
  • Tailored fit. It’s important to Advanced Business Equipment that clients receive the proper products for their individual needs. Its exemplary post-sales service performance is underscored by its five-star Google reviews and website testimonials.
  • Helping hands. Advanced Business Equipment employees teamed up with United Way of Asheville and Buncombe County. Employees donated the cost of 24 backpacks, which was then matched by CEO Kevin Jackson. The dealer has also donated more than $100,000 to non-profit customers during its history.

Applied Business Concepts
Baton Rouge, LA

Year Founded: 1996
President/Owner: Jeff Ragusa
Number of Employees: 26
Primary Vendors: Sharp, Duplo, KIP, Kyocera, Epson
Primary Solutions Offerings: PaperCut, GoldFax
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Government (24%), MPS (13%), A4 (17%)
Biggest Accomplishment of the Past Year: Applied Business Concepts added experience to its management team when Barrett Teller became the new general manager of the New Orleans operations.

The Applied Business Concepts team (from left): Frank Fernandez, Madeline Shea, Barrett Teller, Ben Ragusa, Jeff Ragusa, Scott Bonck, Elizabeth Ragusa and Eric Zigler

Why We Consider Applied Business Concepts Elite:

  • Hands on. Owner Jeff Ragusa is involved in day-to-day operations and sales transactions for Applied Business Concepts, which allows the company to be adaptive and responsive to client needs.
  • Vertical excellence. Applied Business Concepts continues to make serious inroads with the state and local government sector in leveraging contract opportunities. Supplying Sharp-manufactured products, which were readily available during supply chain shortages, aided the dealer’s cause.
  • Top performer. Sharp has recognized Applied Business Concepts with its Hyakuman Kai Elite Dealer award every year since 1999. The company also notched Sharp’s Platinum Service Dealer award and GreatAmerica Financial Services’ Premier Partner.
  • Community caring. Applied Business Concepts supports Samaritan’s Purse, which provides disaster relief, and Folds of Honor, a scholarship program for the children of fallen or disabled American veterans and first responders.

Associated Business Technologies
North Salt Lake, UT

Year Founded: 2017
President/Owner: Richard Muller
Number of Employees: 20
Primary Vendors: Canon, HP, Xerox, Kyocera, KIP, Brother, Zebra, Formax, KIP, MBM
Primary Solutions Offerings: PaperCut, MyQ, Canon, HP, Square 9 Softworks, RingCentral
Primary Leasing Partners: U.S. Bank, GreatAmerica, Canon Financial Services, FITTLE (Xerox)
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MPS (20%), solutions (20%), hardware (15%)
Biggest Accomplishment of the Past Year: Associated Business Technologies beefed up its digital marketing strategy with the launch of a new website, an ecommerce sales platform and a dedicated social/digital media marketing representative.

The leadership of Associated Business Technologies (from left): Richard Muller, president and principal; Shelly Muller, chief sales officer and principal; and Todd Bennett, chief operations officer and principal

Why We Consider Associated Business Technologies Elite:

  • Service speaks. Associated Business Technologies takes great pride in its service acumen. Its key selling points include response times under three hours, seven-day service at no additional charge, a 98% guaranteed uptime and 60-minute technician response.
  • Top takedown. One of the year’s biggest wins saw the company secure an MPS deal that entailed more than 200 new HP A4s as well as an HP Secure Print implementation.
  • Employee enticements. With an eye toward ensuring employees can enjoy a satisfying work-life balance, Associated Business Technologies eliminated accrued vacation and launched a flexible unlimited time off policy that allows time for family and rest.
  • Charitable efforts. The dealer actively supports charitable events held by customers and donates equipment to local organizations, helping to reduce their costs. Employees are also allotted paid time off to dedicate to the community.

BASE Technologies
Bethel, CT

Year Founded: 1992
President/Owner: Michael Boyle
Number of Employees: 28
Primary Vendors: Kyocera, HP
Primary Solutions Offerings: Square 9 Softworks, PaperCut, MyQ, Kyocera
Primary Leasing Partners: LEAF, Wells Fargo, First Citizens Bank (formerly CIT), DLL
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Back-file scanning (62%)
Biggest Accomplishment of the Past Year: BASE Technologies relaunched its website in June, merging its ecommerce site in the process, to simplify doing business.

Why We Consider BASE Technologies Elite:

  • Dialing profits. In working with a telemarketing company, BASE Technologies is able to generate new leads for its sales team. The dealer’s also increasing its social media activity to build engagement with customers.
  • Big Apple. BASE Technologies signed off on a deal with a large community center in New York City, furnishing 10 A3 and A4 devices.
  • Employee perks. The dealer coordinates various team activities throughout the year, including summer barbecues and boat trips to Long Island for dinner.
  • Community support. In addition to financial support in the form of funds that employees can dedicate to a cause of their choice, BASE Technologies also provides paid time off to help mentor local students. The dealer also funded a local non-profit health care clinic fundraiser.

Bay Copy
Rockland, MA

Year Founded: 1972
President/Owner: Ray Belanger
Number of Employees: 28
Primary Vendors: Konica Minolta, Muratec, Toshiba, Lexmark
Primary Solutions Offerings: MPS, office products
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Office supplies (28%), hardware (20%), MPS (11%)
Biggest Accomplishment of the Past Year: When a major fire forced a health care client to evacuate more than 300 patients, Bay Copy assisted in moving its services and resources to other locations.

Bay Copy celebrated its 50th anniversary in June with an event at its Rockland, Massachusetts headquarters. A number of local, state and business officials turned out to help CEO/owner Ray Belanger and his team celebrate the milestone. Shown from left are Massachusetts State Senator John Keenan, Rockland Selectman Tiffanie Needham, Sue Belanger (Ray’s wife), Ray Belanger, State Representative Dave DeCoste, Rockland Town Administrator Doug Lapp, South Shore Chamber of Commerce CEO Peter Forman and Rockland Selectman Lori Childs

Why We Consider Bay Copy Elite:

  • Peer engagement. Bay Copy participates in national and regional organizations, from the Select Dealer Group to the Lexmark Dealer Advisory Board and the South Shore Chamber of Commerce. These groups help yield effective marketing strategies.
  • Enhanced profile. In an effort to step up its visibility, Bay Copy is increasing its post frequency on social media platforms including Facebook and LinkedIn. The dealer is also focusing on email campaigns and e-newsletters.
  • Thought leader. With a strong grounding in the health care sector, backed by employees with decades of experience, Bay Copy composes thought leadership pieces in regional and national journals. These articles are used as marketing materials as well.
  • Golden anniversary. Bay Copy marked its 50th year in business with a celebration that included its OEM partners along with state and local political dignitaries. CEO Ray Belanger lauded his loyal team, which includes people with 20-35 years of service.

Buffalo, NY

Year Founded: 1990
President/Owner: David Scibetta
Number of Employees: 36
Primary Vendors: Konica Minolta, Lexmark, HP, Sharp
Primary Solutions Offerings: DocuWare
Primary Leasing Partners: DLL
Approximate Yearly Revenue: $9 million
Fastest-Growing Business Segments: MPS (50%), MNS (30%), hardware (25%)
Biggest Accomplishment of the Past Year: Copier Fax Business Technologies rebranded to CFBT, which includes the tagline “Get tomorrow’s office today.” The dealer also became the Official Office Technology Partner of the UB Bulls.

CFBT owners David (left) and Heather Scibetta

Why We Consider CFBT Elite:

  • Beyond box. CFBT has substantially increased its sales training and expanded services in an effort to become a full-service office technology company. As a result, the dealer now offers more products and services beyond copiers than ever before in its 33-year history.
  • Intelligent documents. The dealer trademarked the Documentelligence process, which enables it to convert the client’s office into a customized smart office to optimize workflows, reduce cost and maximize document security.
  • Top takedowns. CFBT secured its largest managed voice agreement since its launch, in addition to a new partnership with the University at Buffalo Athletics Department.
  • Upholding standards. In memory of its late founder, CFBT created the Al Scibetta Integrity Award, which is open to all members of the team. The dealer prides itself on treating everyone equally and holding all accountable to the same standards. CFBT’s dedication to sustained excellence is evidenced by its 16 consecutive Konica Minolta Pro-Tech Service Awards.

Copiers Plus
Fayetteville, NC

Year Founded: 1985
President/Owner: Bob Smith
Number of Employees: 50
Primary Vendors: Kyocera, Epson, Canon
Primary Solutions Offerings: Kyocera Document Solutions, Ademero, Biscom, PaperCut, MyQ
Primary Leasing Partners: GreatAmerica, Wells Fargo, LEAF, PEAC Solutions, First Citizens Bank (formerly CIT)
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Rules-based printing software (108%), A3 B&W (35%), MPS (12%)
Biggest Accomplishment of the Past Year: Collaboration and teamwork helped Copiers Plus execute a major government deal with complex logistical details, including the installation of 200 devices across the state of North Carolina.

Copiers Plus employees and their families gathered at a Carolina Hurricanes hockey game in October

Why We Consider Copiers Plus Elite:

  • Office influencer. One marketing endeavor paying dividends for Copiers Plus is the sponsorship of a sports podcast with strong regional ties. One of the show’s hosts has a dealer-supplied MFP, and he regularly talks about how Copiers Plus enables him to do his job effectively and how it can do the same for listeners.
  • Facial recognition. Copiers Plus created an employee spotlight, a social media/blog presentation that provides an inside look at individual team members, their interests and what they’re like outside the office. It’s the dealer’s way of showing customers how special their employees are to the organization.
  • Company pulse. An internal newsletter was launched to keep team members abreast of company news and information about its people. It also serves as a platform for upcoming events, achievements, accolades and important HR-related matters.
  • Worthy causes. Copiers Plus provides annual donations to its local YMCA in support of its mission to provide safe and affordable services to the community. An apprenticeship program sees the dealer partnering with a local non-profit youth woodworking program that teaches valuable vocational, entrepreneurial and life skills to at-risk, low-income and disadvantaged youth.

Corporate Business Systems
Madison, WI

Year Founded: 1998
President/Owner: Mike Blake
Number of Employees: 20
Primary Vendors: Xerox, Ricoh, HP, Lexmark, Canon, FP Mailing
Primary Solutions Offerings: PaperCut, eGoldFax, Microsoft
Primary Leasing Partners: GreatAmerica, FITTLE (Xerox)
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Pre-owned equipment (35%), MPS (25%), mailing (20%)
Biggest Accomplishment of the Past Year: When its sales team began to schedule more face-to-face meetings with clients, Corporate Business Systems increased its sales, including net-new accounts.

The Corporate Business Systems executive team (from left): Dan Bowie, vice president of sales; Brett Blake, vice president of operations; and Mike Blake, president

Why We Consider Corporate Business Systems Elite:

  • Support services. By partnering with a marketing firm to enhance its social media and client communications, Corporate Business Systems was able to enhance its visibility among clients and prospects.
  • Harvesting profits. An agriculture customer with offices throughout the Midwest worked out a deal with Corporate Business Systems for a large order of A3 MFPs and production printers.
  • Service excellence. How does the dealer differentiate itself from competitors? From a service standpoint, its average response time is two and a half hours. It’s maintained a Net Promoter Score of 94.78. It also offers free equipment moves for customers and zero-cost network support for printers under a service agreement.
  • Community support. Among the local organizations supported by the dealer are GiGi’s Playhouse Down Syndrome Achievement Centers, the Salvation Army and Porchlight Solutions for Homelessness. It also backs domestic abuse intervention services.

Definitive Technology Solutions (DTS)
Bloomington, MN

Year Founded: 2004
President/Owner: Mark Stokes (CEO), Gordon Running (president/COO)
Number of Employees: 45
Primary Vendors: Sharp, HP, Dell, Lenovo
Primary Solutions Offerings: PaperCut, DocuWare, Microsoft, SentinelOne, Kaseya, Veeam, Securence, VMware, 3CX, Cylance, Dropsuite
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Managed voice (40%), MNS (20%)
Biggest Accomplishment of the Past Year: Through its expanded managed IT and managed voice offerings, Definitive Technology Solutions continues to garner a greater share of net-new business.

Gordon Running, president/COO (left) and Mark Stokes, CEO of Definitive Technology Solutions

Why We Consider Definitive Technology Solutions (DTS) Elite:

  • Revenue generators. A variety of targeted marketing campaigns enabled DTS to grow its client base. The dealer created several incentive programs to increase net-new business, while cross-selling into existing accounts also helped spark sales.
  • Sales facilitators. DTS enjoyed a net-new MFP sales increase of 35%. Several large takedowns involving managed IT and VoIP helped furnish significant monthly recurring revenue.
  • Business versatility. Cross-training is an important aspect of employee development at DTS, as it expands team members’ knowledge base and provides a better understanding of the company’s business and its clients.
  • Enterprise treatment. DTS prides itself in having a dynamic and collaborative team environment. It offers customers big-company solutions while taking a small-business approach. That translates into increased flexibility and responsiveness for clients.

Electronic Office Systems
Fairfield, NJ

Andrew Ritschel

Year Founded: 1983
President/Owner: Andrew Ritschel
Number of Employees: 30
Primary Vendors: Ricoh, Kyocera, Canon, KIP, ACDI Energy, Formax
Primary Solutions Offerings: Yealink, PaperCut, Ricoh, ShredPro
Primary Leasing Partners: LEAF, Macquarie, Wells Fargo, DLL, U.S. Bank, First Citizens Bank (formerly CIT)
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Telecom, interactive video displays, EV charging stations
Biggest Accomplishment of the Past Year: Electronic Office Systems became fully immersed in the world of electric vehicle charging stations, including sales, installation and service.

Why We Consider Electronic Office Systems Elite:

  • Car hunting. As the region is still impacted in the post-pandemic era, one of the keys to sourcing leads for Electronic Office Systems is physically cold-calling companies that have cars in their parking lots.
  • Better source. Electronic Office Systems celebrated a major takedown of a township government, relying on GPO as opposed to state contract pricing. As a result, the dealer was able to bill directly.
  • Call waiting. It’s hard to believe that contacting people in the digital age could be even harder than when phone calls were the lone outlet. Since it’s more difficult to reach people, Electronic Office Systems’ policy is to answer all calls. Its street address, phone number and multiple contacts are listed on the website.
  • Corporate philanthropy. Electronic Office Systems provides monetary donations to 24 non-profit organizations. It frequently participates in non-profit client and supplier events.

Elite Imaging Systems
Troy, MI

Year Founded: 1994
President/Owner: David Snyder
Number of Employees: 25
Primary Vendors: Kyocera, Canon, KIP
Primary Solutions Offerings: Microsoft, MyQ, PaperCut, Square 9 Softworks, PrinterLogic
Primary Leasing Partners: Wells Fargo, First Citizens Bank (formerly CIT), DLL, U.S. Bank, PEAC Solutions
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Print management software (22%), MIF (14%), MPS
Biggest Accomplishment of the Past Year: Elite Imaging Systems has logged continuous growth month over month and has increased its penetration of the metro Detroit market.

Why We Consider Elite Imaging Systems Elite:

  • Team building. Elite Imaging Systems expanded its business development team and used a national-based approach to its recruiting efforts, which led to several critical hires. The dealer is also bolstering its digital marketing efforts through investments in new video production.
  • Global business. During 2022, the company increased its number of global accounts, resulting in 125 unit placements throughout Mexico and Canada.
  • High standards. Exceeding customer expectations is a hallmark of Elite Imaging Systems. To that end, the dealer has a priority system in place to handle mission-critical and emergency situations.
  • Corporate caring. Elite Imaging Systems provides support for customer causes, including golf outings and charitable events. Each year, the company selects a family to adopt around the holidays. Employees are also regular contributors to non-profit organizations.

Image Matters
Knoxville, TN

Year Founded: 1999
President/Owner: JD Sullivan (president), Bob Lovelace (CEO)
Number of Employees: 28
Primary Vendors: Xerox, Lexmark, HP, Epson, Brother, KIP
Primary Solutions Offerings: PaperCut, Kofax
Primary Leasing Partners: GreatAmerica, Wells Fargo, First Citizens Bank (formerly CIT), in-house
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: New clients (35%), MPS contract MIF (32%), technology (27%)
Biggest Accomplishment of the Past Year: Image Matters continues to reap organic growth with existing and net-new clients, with 65% of all equipment orders creating new revenue and 54% consisting of new customers.

Why We Consider Image Matters Elite:

  • Quality program. Net-new growth opportunities continue to pour in for Image Matters on the strength of SEO-driven brand awareness and an aggressive telesales strategy implemented in 2017. Website upgrades have kept customers abreast of new offerings, including mailing systems and AV solutions.
  • Diamond mine. The largest reseller of precious stones and jewelry aligned with Image Matters on a white-glove solution that furnished new technology, workflow automation, and proactive device and supply management for a fleet of 500-plus print devices. The result was a 36% reduction in costs.
  • Grizzled veterans. Experience counts, and the management team at Image Matters has logged more than 100 years of experience in the office technology ecosystem. That knowledge is critical in devising strategies that drive cost savings and improve productivity.
  • Family matters. Competitive pay and remote work flexibility are hallmarks at Image Matters, but the dealer goes further to foster a tight, caring atmosphere via employee appreciation days, holiday dinners, and birthday and anniversary celebrations.

Martin Group
Lake Geneva, WI

Year Founded: 1980
President/Owner: John Stensland
Number of Employees: 14
Primary Vendors: Konica Minolta
Primary Solutions Offerings: OneSource, PaperCut
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Desktops/personal MFPs (36%)
Biggest Accomplishment of the Past Year: Martin Group performed an overhaul of its inventory processes and reconfigured its warehouses.

Why We Consider Martin Group Elite:

  • Chain breaker. As part of the aforementioned reconfiguration, Martin Group reaped efficiency improvements and reduced costs by analyzing data, forecasting demand and optimizing warehouse layout. The dealer also focused on improving effective client communications.
  • Content makeover. Martin Group is making enhancements to its customer literature, from engagement through deal closing, to help build better relationships. The content is user friendly for both in-person client meetings and video conferencing.
  • Employee recognition. The dealer’s employees frequently go above and beyond the call of duty, and they’re celebrated through the monthly Marvelous Martin award. The management team selects the winner out of the nomination pool, and the honoree receives a monetary bonus and certificate of appreciation. During some months, multiple winners are selected.
  • Community involvement. Numerous team members are active participants at more than 20 area Chambers of Commerce throughout southern Wisconsin and northern Illinois. Martin Group employees can often be found at networking events, fundraisers and business expos, either contributing or working behind the scenes.

Millennium Business Systems
Livonia, MI

Year Founded: 1997
President/Owner: Michael Neu (owner), Angela Neu Wichmann (president)
Number of Employees: 35
Primary Vendors: Toshiba, Xerox
Primary Solutions Offerings: PaperCut, Microsoft, CoreDial
Primary Leasing Partners: GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Managed IT (28%)
Biggest Accomplishment of the Past Year: Millennium Business Systems made some adjustments to its leadership team, onboarding a new director of technology and a sales manager while promoting the previous sales manager to director of sales.

Millennium Business Systems executives (from left): Ryan Neu, general manager; Tony Wichmann, director of sales; and Angela Neu Wichmann, president

Why We Consider Millennium Business Systems Elite:

  • Launch countdown. Behind the technical prowess of digital marketing agency IN2Communications, Millennium Business Systems did a reboot of its website this past October. The new site will improve the user experience and bolster the dealer’s lead automation.
  • Competitive edge. Millennium Business Systems captured several school district accounts through the use of cooperative pricing from Toshiba. Another deal saw the company secure its largest managed IT customer accord to date.
  • OEM hardware. In addition to being named a Toshiba ProMasters Elite Certified Dealer, Millennium Business Systems also copped GreatAmerica’s Platinum Partner honor.
  • Value variables. As a multi-line dealership, Millennium Business Systems can evaluate customer needs and select the best option based on brand strength. It also offers used hardware to help accommodate all budgets.

Miller Company, Inc.
Louisville, KY
Year Founded: 1978
President/Owner: Scott O. Miller
Number of Employees: 48
Primary Vendors: Sharp, Canon, Kyocera, HP, MBM, Dell
Primary Solutions Offerings: Zultys, Microsoft
Primary Leasing Partners: U.S. Bank, GreatAmerica, DLL, LEAF
Approximate Yearly Revenue: $9.5 million
Fastest-Growing Business Segments: VoIP (35%), MNS (25%)
Biggest Accomplishment of the Past Year: Miller Company expanded into two new markets and saw its territory expanded by manufacturer partners.

Miller Company celebrates a November 2023 branch opening. Shown from left are Peyton Miller, senior technology consultant; Kimberly Miller, executive vice president; June Miller, co-founder; Ed Miller, founder; and Scott Miller, president

Why We Consider Miller Company Elite:

  • Service enticements. In order to go deeper with existing accounts, the dealer offers Miller Net Gold, which discounts IT services for copier clients who have yet to transition to a full MNS partnership.
  • Trio grande. Three different school districts reached agreements for MFPs and MPS with Miller Company, with each account averaging between $100,000 and $250,000 worth of equipment.
  • Performance consistency. For more than 30 years, Miller Company has garnered Sharp’s Hyakuman Kai Elite Dealer award for sales and received its Platinum Service Dealership Award. The dealer was also recognized as one of the Premier Corporate Philanthropists in Louisville.
  • Play ball. Miller Company is a sponsor for local collegiate, K-12 and Catholic sports teams. In addition to sponsoring golf tournaments that benefit several medical charities, the company also donates equipment to area nonprofits.

MTS Office Systems
Anderson, SC

Year Founded: 1982
President/Owner: Mason Smith
Number of Employees: 16
Primary Vendors: Toshiba, Lexmark, MBM
Primary Solutions Offerings: PaperCut, ECI Software
Primary Leasing Partners: LEAF, GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Hardware (99%), service/support (48%)
Biggest Accomplishment of the Past Year: MTS Office Systems reached a renewal agreement with its largest customer, a regional hospital system, on a five-year term.

Members of the MTS Office Systems team (front row, from left): Seth Watt, senior technician; Paige Church, operations administator; Justin Wagner, vice president; and Clarence Johnson, director of service. Back: Jason Waldyke, technician; Todd Fjestad, systems analyst; Michael Conklin, director of sales; Ken Chatman, senior technician; and Mason Smith, president/CEO

Why We Consider MTS Office Systems Elite:

  • Calling cards. Each year, sales reps provide personalized calendars to select clients. Other marketing forget-me-nots include silipint glasses, chip clips, Post-It notes and cozies.
  • Education opportunities. A non-profit community action organization with an emphasis on early childhood education for low-income families opted to go with MTS Office Systems for its technology needs. A total of 67 new devices, valued at roughly $350,000, were included in the deal.
  • Effective tool. MTS Office Systems sales reps bring high-quality color samples in a variety of paper sizes to appointments. The impressive examples always resonate with clients and prospects.
  • Good times. Employees are treated to two family events each year, one of which is a Christmas party held at a downtown Greenville venue. Topgolf outings and cookouts also allow team members to bond outside the workplace.

Network Digital Office Systems, Inc.
Fairfield, NJ

Peter Salzano,
Network Digital
Office Systems

Year Founded: 1997
President/Owner: Peter Salzano
Number of Employees: 10
Primary Vendors: Konica Minolta, HP, FP Mailing, Formax, Ricoh
Primary Solutions Offerings: PaperCut, Jamex Vending
Primary Leasing Partners: PNC Equipment Finance, Navitas Credit, Summit Funding Group, NewLane Finance
Approximate Yearly Revenue: $5 million
Fastest-Growing Business Segments: Certified refurbished equipment (19%), software (12%)
Biggest Accomplishment of the Past Year: On the heels of a record year in 2022, Network Digital Office Systems is continuing on a strong growth trajectory.

Why We Consider Network Digital Office Systems Elite:

  • Postage due. Mailing opportunities abound for Network Digital Office Systems. Starting in 2024, all IBI postage meters are required to switch to the new IMI technology, and an estimated 800,000 meters across the country will require the conversion. The dealer is heavily marketing entry-level postage machines, enticing clients with $30.95-per-month deals. The offering has been a gateway to larger bids on copier and printer contracts.
  • Big business. Network Digital Office Systems and a large client inked an agreement that included 27 A3 devices packaged with MPS.
  • Shorter terms. Those customers unable or unwilling to commit to purchases/long-term leasing deals can take advantage of Network Digital Office Systems’ short-term flexible rental program, which the dealer feels is unrivaled in the industry.
  • Staunch supporters. Network Digital Office Systems is a big supporter of the men and women in blue via contributions to state and local law enforcement. In addition to donations for nonprofits, the dealer sponsors local organizations.

On Demand, Inc.
Houston, TX

Year Founded: 1999
President/Owner: Michael Gray
Number of Employees: 20
Primary Vendors: Kyocera, Xerox, Epson, FP Mailing
Primary Solutions Offerings: Xerox, EcoprintQ, Kyocera
Primary Leasing Partners: GreatAmerica, First Citizens Bank (formerly CIT), EverBank, DLL, Wells Fargo, PEAC Solutions
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Mailing systems, supply management services
Biggest Accomplishment of the Past Year: On Demand adjusted its strategies and processes to create a better outcome for all departments.

Why We Consider On Demand Elite:

  • Customer-centric. On Demand sees the value of making in-person connections. Keeping close tabs on clients and discovering efficient methods to accommodate them are high priorities.
  • Mail mavens. One of the biggest growth areas for On Demand is mailing systems—including meters, inserters and printers—courtesy of its partnership with FP Mailing Solutions.
  • Setting the bar. Top-notch service is a major focus for On Demand. It strives to go above and beyond to ensure client needs are met and customer service exceeds expectations.
  • Helping out. On Demand provides donations to a number of charities in the communities it supports. Its team members supplements food banks, shelters and non-profit organizations through goods collections. The company is also involved in recycling programs.

Pearson-Kelly Technology
Springfield, MO

Year Founded: 2004
President/Owner: Chelsey Bode
Number of Employees: 48
Primary Vendors: Konica Minolta, Kyocera, Canon, Toshiba
Primary Solutions Offerings: Microsoft, Elevate, Verkada, ConnectWise, Pax8, HP, Biscom, OpenText, Fortinet, Kaseya
Primary Leasing Partners: GreatAmerica, DLL
Approximate Yearly Revenue: $9.7 million
Fastest-Growing Business Segments: VoIP (105%), managed IT (22%)
Biggest Accomplishment of the Past Year: Pearson-Kelly Technology mobilized to replace all the 2021 loaner devices with backordered units during 2022.

Why We Consider Pearson-Kelly Technology Elite:

  • Teaching moments. Pearson-Kelly Technology, with the help of a local non-profit technology organization, hosts educational events about tech trends and strategies. These events bring in more attendees than most of the nonprofit’s other presentations.
  • Bottom’s up. One of the region’s largest wine and spirits chains forged an agreement with Pearson-Kelly Technology, a managed IT deal that covers 15 regional branches.
  • Listen closely. Team members meet with their department leaders on a weekly basis to discuss the company’s performance and to provide feedback and suggestions on how to improve. Pearson-Kelly Technology also offers flexible work schedules to accommodate employee needs.
  • Big hearts. While the dealer participates in various fundraisers for local non-profits throughout the year, its annual iCare fundraiser brings the entire company together. Whether it’s a dunk tank, block party or taping company leaders to a wall, team members have a blast and raise money for worthy causes in the process.

Plus Inc.
Greenville, SC

Year Founded: 1958
President/Owner: David Carson
Number of Employees: 34
Primary Vendors: Konica Minolta, Ricoh, Canon, Microsoft, Dell, HP
Primary Solutions Offerings: Ingram Micro, Microsoft, PaperCut, DocuWare, SonicWall, Servosity, Trend Micro, Konica Minolta
Primary Leasing Partners: Wells Fargo, U.S. Bank, in-house
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MNS (30%)
Biggest Accomplishment of the Past Year: Anticipating a major growth spurt during the next two years, Plus Inc. added 1,200 square feet to its existing showroom.

Management team at Plus Inc.

Why We Consider Plus Inc. Elite:

  • Growth catalysts. Physical space wasn’t the only expansion for Plus Inc. The dealer hired an industry veteran to focus on overall growth and solutions. Sales staff is being brought on as well to enable the company to accommodate 40% anticipated growth.
  • Clear communications. As a full-scale IT provider, Plus Inc. saw a hole in its offering that was filled with unified communications. It’s paved the way for existing clients and prospects.
  • Familiar faces. All five owners of Plus Inc. are highly involved in day-to-day activities and interact with the staff. The leaders stress a family culture and encourage team members to grow in their positions or be considered for other roles.
  • Targeted spending. Plus Inc. earmarks virtually all of its advertising dollars on sponsorships with area nonprofits and professional sports teams. This has been critical in exposing the firm to a wider audience while supporting local organizations financially.

Quality Business Solutions
Baltimore, MD

Year Founded: 2001
President/Owner: Jerry DiMartino
Number of Employees: 56
Primary Vendors: Konica Minolta, Kyocera, FP Mailing, MBM, HP, Dell, Formax, Fujitsu
Primary Solutions Offerings: Microsoft, IT Glue, SonicWall, Kaseya, WordPress, PaperCut, Kofax, Konica Minolta, Prism, Square 9 Softworks, Storage Guardian, Mitel, Polycom
Primary Leasing Partners: In-house leasing, DLL, Wells Fargo, LEAF, GreatAmerica, First Citizens Bank (formerly CIT), U.S. Bank, PEAC Solutions
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: IT services (75%), copiers/printers (35%), mailing solutions (30%)
Biggest Accomplishment of the Past Year: Quality Business Solutions bolstered its managed IT offering by adding seven new engineers.

Quality Business Solutions’ leadership team (front row, from left): Janey DiMartino, vice president; Christina DiMartino, admin manager; and Jerry DiMartino, CEO. Back row: Anthony DiMartino, comptroller; and Joseph DiMartino, sales manager

Why We Consider Quality Business Solutions Elite:

  • Sticking around. Quality Business Solutions enjoys a 95% customer retention rate, which it attributes to its service level and the personal attention it provides.
  • Vital signs. A health care system with eight different locations took delivery of 63 new machines. The dealer connected the client’s scanning to its EMR systems without any issues, all while maintaining HIPAA compliance.
  • Hands off. Quality Business Solutions offers remote monitoring and service capabilities. In addition to using software that automatically sends accurate meter readings to its accounting system, the dealer can remotely service equipment to prevent downtime.
  • Convenient business. It’s a one-stop shopping experience for clients who pick Quality Business Solutions, which offers a wide range of products including web design, IT service support, unified communications and postal solutions.

Southwest Copy Systems Inc.
Albuquerque, NM

Year Founded: 1992
President/Owner: Kevin Simpson
Number of Employees: 31
Primary Vendors: Toshiba, HP, Sharp, Lexmark
Primary Solutions Offerings: PaperCut, Kaseya, Square 9 Softworks, Intermedia, Microsoft, Collabrance, Fortinet
Primary Leasing Partners: DLL, GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MFPs (190%), VoIP/MNS (132%), MPS (25%)
Biggest Accomplishment of the Past Year: Southwest Copy Systems funneled its energies into improving internal processes and leveraging the power of cutting-edge software and tools.

The leadership team at Southwest Copy Systems, front row (from left): Melissa Armijo, office manager; Kevin Simpson, president; and Allison Simpson, CFO. Back row: Patrick Garcia, sales manager; Jane Candelaria, parts/supply manager; and Pat Leake, IT manager

Why We Consider Southwest Copy Systems Elite:

  • Tech savvy. One of the pivotal growth factors was the decision to hire specialists to manage the company’s new products and solutions. The move was fortuitous, as Southwest Copy Systems posted a growth rate exceeding 120% over the previous year.
  • Top changes. As mentioned, Southwest Copy Systems employed process improvements, one of which was automating repetitive, mundane and time-consuming tasks. This enabled team members to concentrate on more high-value assignments.
  • Repeat success. Southwest Copy Systems prides itself on being able to forge meaningful, long-time relationships with its clients, as evidenced by its 97% customer retention rate.
  • Worthy causes. Among the organizations supported by Southwest Copy Systems are Catholic Charities and St. Jude’s Children’s Hospital. The dealer also provides free use of the company’s stadium suite for charity auctions.

Stone’s Office Equipment
Richmond, VA

Year Founded: 1970
President/Owner: Sam Stone
Number of Employees: 26
Primary Vendors: Sharp, Lexmark, Epson, Kodak, Wellsys
Primary Solutions Offerings: PaperCut, etherFAX
Primary Leasing Partners: GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Solutions (59%), copiers (40%), IT services (30%)
Biggest Accomplishment of the Past Year: Due to supply chain shortages, Stone’s Office Equipment offered loaner machines to clients in need and extended leases at a deep discount.

Stone’s Office Equipment executives (from left): Mike Berry, vice president of service; Tina Berry, vice president; and Sam Stone, president

Why We Consider Stone’s Office Equipment Elite:

  • You’re IT. Stone’s Copier Connect, a significant enhancement to the company’s IT offering, concentrates on connectivity of the office copier and printer rather than entire network, which provides customers time and money savings.
  • Convenient clicks. Stone’s Office Equipment signed on with Keypoint Intelligence to implement the UVERCE ecommerce platform, bolstering online sales and providing clients with another way to conduct business with the dealer.
  • Educated success. One of the largest school systems in the region inked a renewal with Stone’s Office Equipment and was furnished with Sharp MFPs and digital displays.
  • ROY candidate. In addition to capturing Sharp’s Hyakuman Kai Elite Dealer and Platinum Service awards, Stone’s Office Equipment was named Rookie of the Year by Wellsys for its success in selling bottle-less water coolers.

U.S. Business Systems, Inc.
Elkhart, IN

Year Founded: 1992
President/Owner: Ron Hulett
Number of Employees: 30
Primary Vendors: Kyocera, Sharp, HP, Lenovo, Toshiba, Zebra
Primary Solutions Offerings: Microsoft, Ubiquiti, SonicWall, Kaseya, Dropsuite, IT Glue, Square 9 Softworks, Malwarebytes
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MNS (22%), MPS (18%)
Biggest Accomplishment of the Past Year: U.S. Business Systems endured some transitional challenges following the passing of President and CEO Michael Kidd, yet persevered and made some considerable strides.

Executives from U.S. Business Systems accept the Kyocera Gold Dealer awards, Shown from left are Ron Hulett, president and CEO; Caitlyn Miller, sales director; and Tim Hulett, vice president and operations director

Why We Consider U.S. Business Systems Elite:

  • Varied approach. By tapping the services of an outside marketing firm, U.S. Business Systems was able to craft a strategy that includes multiple client and prospect touchpoints while using a variety of channels and messaging.
  • New look. The biggest win, a “total technology makeover,” was a $500,000 pact for a client with nearly 30 locations. IT infrastructure and managed services enabled the agreement to provide a strong recurring revenue stream.
  • Team values. The dealer uses employee “pods” to gain insight and feedback on subjects including policies, processes and leadership improvement. Team members also have the chance to partake in “Donut Day,” the company’s weekly breakfast. Additionally, they’re treated to game tickets for the local minor league baseball team.
  • Trophy time. U.S. Business Systems has won a pair of honors in the Northwest Indiana Best of Business Awards in back-to-back years: Best Information Technology Consulting Firm and Best Place to Purchase Office Equipment and Supplies.

United Office Systems, Inc.
Marietta, GA

Year Founded: 1992
President/Owner: Michael Walsh
Number of Employees: 25
Primary Vendors: Konica Minolta, Lexmark
Primary Solutions Offerings: PaperCut, Konica Minolta, Prism
Primary Leasing Partners: Wells Fargo, LEAF, U.S. Bank
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Cloud phones (50%), MNS (35%)
Biggest Accomplishment of the Past Year: United Office Systems continues to thrive in selling cloud-based phone systems, which has been a catalyst for managed network services.

United Office Systems executives (from left): Michael Walsh, president; Michelle Daniel, vice president; and David Harding, director of service

Why We Consider United Office Systems Elite:

  • Customer outreach. The dealer engaged a third-party marketing company to implement and manage telemarketing, increasing outbound lead generation.
  • Constant contact. Frequency is the key for United Office Systems in keeping customers and prospects engaged. The dealer sends out weekly emails regarding its products and services.
  • Teaching moments. A major coup last year saw United Office Systems secure the winning bid in a contract with a local school district. A total of 250 A3 multifunction units were placed.
  • Employee autonomy. In an effort to ensure clients get the quickest and most effective solutions, United Office Systems empowers its clients to make key decisions in their best interests.

Vision Office Systems, Inc.
Charlotte, NC

Year Founded: 1997
President/Owner: Fred R. Habbal
Number of Employees: 40
Primary Vendors: Canon, Sharp, Lexmark, Brother, KIP
Primary Solutions Offerings: Intermedia, Canon, PaperCut
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $5 million
Fastest-Growing Business Segments: Pro A/V (250%)
Biggest Accomplishment of the Past Year: Vision Office Systems is now the only locally owned dealer in Charlotte and is enjoying continued growth.

Vision Office Systems executives Fred (left) and Jason Habbal

Why We Consider Vision Office Systems Elite:

  • Profit generator. In-bound lead generation is completely handed in-house. Vision Office Systems has reaped hundreds of thousands of dollars in sales through its website during the past three years as its marketing team continues to channel its energies there.
  • Trophy catch. In probably one of the organization’s largest-ever takedowns, a worldwide company signed off on a large A/V project. The multi-year accord will have a total value of about $10.5 million.
  • Identity makeover. After years of being known as “the copier people,” Vision Office Systems is recasting itself as a one-stop source for all office technology needs.
  • Fore benefit. Vision Office Systems sponsors and takes part in a number of golf tournaments that benefit non-profit organizations. The dealer also backs the Lake Wylie Children’s Charity, which provides funding to families with children facing life-threatening illnesses, and Shriners Children’s hospitals.

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