Elite Dealers 2018: Under $5 million

4 The Office
Pittston, PA

Carmen Pitarra

Year Founded: 2006
President/Owner: Carmen Pitarra
Number of Employees: 6
Primary Vendors: Xerox, HP, Sharp
Primary Solutions Offerings: PaperCut, Print Fleet, MPS, online store (40,000-plus office supply items)
Primary Leasing Partners: Xerox Financial, Wells Fargo
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: Furniture (250%), MPS (40%), wide format (20%)
Biggest Accomplishment of the Past Year: The dealer has been able to continually grow all four of its business segments: office equipment, MPS, office furniture and office supplies. 4 The Office is considering adding security cameras as a new offering.

Why We Consider 4 The Office Elite:

  • Single source. In providing MFPs, printers, MPS, office furniture and supplies, 4 The Office is able to serve the full office needs of its customers, enabling dealers to conquer accounts that wish to consolidate suppliers.
  • SEO excellence. The running joke at 4 The Office is that local search-engine optimization has helped make Google its top sales rep every month. Online marketing has truly been a tremendous asset for the dealer.
  • Top contract. One of the biggest successes 4 The Office enjoyed during 2018 was a deal with a manufacturing company that included the placement of more than 40 devices.
  • Community support. With signs and team sponsorships in multiple organizations, 4 The Office is a major supporter of Little League baseball and softball. It backs local non-profit organizations with donations of money, equipment and supplies, as well as donations of time and resources for community events.

Advanced Business Solutions LLC
Jacksonville, FL

Year Founded: 2004
President/Owner: Adam Gregory
Number of Employees: 6
Primary Vendors: Xerox, Canon, OKI Data, Muratec, Panasonic
Primary Solutions Offerings: Intellinetics, Xerox
Primary Leasing Partners: LEAF, Wells Fargo, CIT
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: Health care solutions from Xerox App Gallery
Biggest Accomplishment of the Past Year: Advanced Business Solutions added two new techs who became Xerox-authorized and assisted the dealer’s growing fleet.

Why We Consider Advanced Business Solutions Elite:

  • Executive reach. Adam Gregory, Advanced Business Solutions’ top executive, takes a hands-on approach to assisting clients, showing them that their businesses are a personal priority of leadership.
  • Contract growth. The company landed an IT contract for a major nationwide player that involved more than 250 locations, marking a high point for 2018.
  • Sweet commute. Employees work from home 90 percent of the time, with occasional office visits for meetings. This offers team members flexibility and improved home life.
  • Community friend. The dealer sponsors a number of youth sports teams and works with the local Chamber of Commerce, while also participating in community luncheons.

Choice Office Equipment
Willowbrook, IL

Year Founded: 2010
President/Owner: Tod Alsip
Number of Employees: 12
Primary Vendors: KYOCERA, Copystar, FP Mailing, Muratec
Primary Solutions Offerings: KYOCERA, PaperCut, MaxxVault
Primary Leasing Partners: GreatAmerica, LEAF
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: A4
Biggest Accomplishment of the Past Year: Choice Office Equipment relishes giving back to the community in the form of donating equipment, service and expertise to organizations in need.

Why We Consider Choice Office Equipment Elite:

  • Marketing magic. Choice Office Equipment has launched a number of marketing initiatives during the past 18 months, leveraging programs available through KYOCERA and Copystar. One example is its Choice NP Program: Non-Profit=No Problem. This specialized pricing program allows non-profit clients to make decisions without a lengthy bid/RFP process. Another is targeted at new businesses —Choice Office Equipment provides pre-owned equipment on a month-to-month agreement, and clients are only charged on a per-page basis.
  • Value proposition. The dealer was able to unseat a major area competitor for a deal worth $1 million over the life of the contract. Its assessment outlined how the dealer could better suit its needs, including the use of postage equipment provided by Choice Office Equipment.
  • TCOB. Employees at Choice Office Equipment follow the GSD (getting stuff done) principle of working together as a team to address clients’ needs. The dealer also encourages employees to bring ideas to the table that are often converted into policies or programs.
  • Enhanced processes. The company focuses on automating many of its behind-the-scenes processes while still employing those personal touches that are part of the fabric of Choice Office Equipment.

ClearView Business Solutions, LLC
Tampa FL

Year Founded: 2014
President/Owner: Matt Lane (president), Bob Greenhalgh (partner)
Number of Employees: 14
Primary Vendors: Toshiba, KIP, Lexmark
Primary Solutions Offerings: M-Files, PaperCut, Drivve, FM Audit
Primary Leasing Partners: GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $2.4 million
Fastest-Growing Business Segments: MPS (200% last 36 months)
Biggest Accomplishment of the Past Year: ClearView was named a ProMasters Elite Certified Dealer by Toshiba America Business Solutions for exceeding the OEM’s highest level of service execution for customer support.

Why We Consider ClearView Business Solutions Elite:

  • Selling points. Customers most often point to ClearView Business Solutions’ competitive pricing, quality technical service and best practices, and often provide feedback that speaks to the dealer’s transparent sales process and ability to meet or exceed expectations.
  • Service expansion. In the past two years, ClearView Business Solutions began offering wide-format plotters, MFPs, MPS and tailored solutions for nonprofits and local startup businesses.
  • Non-profit profits. In 2018, the dealer secured an agreement with a large non-profit organization that is a staple of the Tampa Bay community.
  • Reciprocated support. The special pricing afforded to non-profit clients enables these organizations to leverage the savings to further support their causes. The dealer also provides service to Rotary of Tampa Bay, and it sponsors local charity and non-profit sporting events and expos.

The ClearView Business Solutions management team (from left): Matt Lane, president; Arik Stoddard, service supervisor; Nicole Fox, operations manager; Bob Greenhalgh, partner

Consolidated Copier Services
McDonough, GA

Year Founded: 1987
President/Owner: Patrick Nunnally
Number of Employees: 13
Primary Vendors: Konica Minolta, Xerox, KIP
Primary Solutions Offerings: Konica Minolta, Nuance, Pharos, PaperCut
Primary Leasing Partners: Wells Fargo, DLL, GreatAmerica
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: Plotters, light production, software
Biggest Accomplishment of the Past Year: Consolidated Copier Services’ sales department has doubled in size, enabling the company to extend its sales and service territory and provide a dedicated sales representative to customers in those territories.

Why We Consider Consolidated Copier Services Elite:

  • Pre-owned option. By tripling its inventory of refurbished equipment, Consolidated Copier Services provides cost-conscious clients with quality equipment options that fit within their budgets.
  • Customer wins. The biggest takedown in 2018 was a municipal government account with the potential for more than 400 placements. Another deal with a national corporate account covers multiple locations across the country.
  • Marketing maven. Consolidated Copier Services hired a full-time marketing director who is prospecting through multiple channels, including direct mail and email marketing campaigns. In addition, the company is now using promotional items and seasonal outreach campaigns to spark new business.
  • Enjoyable workplace. To emphasize a positive work environment and foster enthusiasm (and higher productivity) in the office, Consolidated Copier Services uses a number of employee enticements. These include casual dress and Bring-Your-Dog-to-Work Fridays, flowers and cards to acknowledge employees celebrating Mother’s Day, a college football score prediction competition, free coffee and service meeting breakfasts.

Founder and owner Patrick Nunnally (fron row, fifth from left) and the employees of Consolidated Copier Services

Mid Ohio Strategic Technologies
Columbus, OH

Year Founded: 1979
President/Owner: Karen Hoskinson (president), John D. Hoskinson II (VP/COO)
Number of Employees: 18
Primary Vendors: Toshiba, Lexmark, KYOCERA, Fujitsu
Primary Solutions Offerings: Intellinetics, Field2Base, VDP, Ancora
Primary Leasing Partners: GreatAmerica, US Bank
Approximate Yearly Revenue: $4 million
Fastest-Growing Business Segments: Solutions (front-end capture, mobile forms, content management)
Biggest Accomplishment of the Past Year: Mid Ohio Strategic Technologies has forged relationships with several software companies that, enabling the dealer to devise customizable and scalable solutions for clients.

Why We Consider Mid Ohio Strategic Technologies Elite:

  • Annual showcase. Mid Ohio Strategic Technologies plays host to a yearly event that focuses on its hardware and software offerings. This year’s showcase was held at Huntington Park, home of the Columbus Clippers minor league baseball team.
  • New look. The dealer did a makeover of its logo and some of its marketing strategies to better reflect the growth and success of the solutions and software aspect of its offerings.
  • Taking flight. A number of key contract takedowns marked the company’s 2018 campaign, including wins in the residential/commercial service industry along with the aviation space, fueled by its solution/software offerings.
  • Client support. Mid Ohio Strategic Technologies takes care of its non-profit clients with donations of money and prizes for their fundraising events. In fact, the dealer seeks to partner with organizations that embrace giving and creating a strong community presence in order to maximize its contribution to the community.

Premium Digital Office Solutions
Parsippany, NJ

Year Founded: 2010
President/Owner: Alan Schwartz, Van Seretis (managing partners)
Number of Employees: 15
Primary Vendors: Muratec, Konica Minolta, Lexmark, Panasonic, Neopost, Dahle
Primary Solutions Offerings: PaperCut, Ademero, CapturePoint
Primary Leasing Partners: TIAA Bank, Wells Fargo, GreatAmerica, US Bank, DLL, LEAF
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: Printing, marketing and promotional (25%), MFPs (15%)
Biggest Accomplishment of the Past Year: Premium Digital Office Solutions launched a printing, promotional, marketing and trade show division, which has allowed it to penetrate existing accounts.

Why We Consider Premium Digital Office Solutions Elite:

  • Premium’s premiums. Upon launching the above-mentioned new division, Premium included giveaways with every new order to showcase its added capabilities to customers.
  • Seizing opportunities. The dealer was able to unseat the incumbent provider for a large school system because the former vendor suffered from poor response time and was unable to service the gear properly. Premium not only installed upgraded equipment that was competitively priced, it furnished the school’s staff with personalized coffee mugs.
  • Work/life balance. In an effort to promote a positive working experience, the dealer provides employees with flex time. Each employee gets a cake on his/her birthday, and the firm is developing a quarterly night out as a team-building activity.
  • Making a difference. Premium’s owners sit on the boards of several non-profit groups to raise money for at-risk children and young adults. The dealer supports its local Police Benevolence Association by donating goods and services, and provides food and clothing for the homeless.

Premium Digital Office Solutions managing partners Alan Schwartz (left) and Van Seretis

Team Office Technologies
Austintown, OH

Year Founded: 2003
President/Owner: Thomas Reeveley
Number of Employees: 24
Primary Vendors: Toshiba, Lexmark, Brother, OKI Data, HP, Fujitsu, KIP, Dell
Primary Solutions Offerings: Encompass, DocuWare, Drivve, DM, Fasco, Perceptive, Bridge Cloud, TopAccess, eBridge, PaperCut, Square 9, Pharos
Primary Leasing Partners: LEAF, Wells Fargo, Marlin
Approximate Yearly Revenue: $3 million
Fastest-Growing Business Segments: Managed services, copiers
Biggest Accomplishment of the Past Year: Team Office Technologies converted a significant number of clients to a fully managed business-process solution.

Why We Consider Team Office Technologies Elite:

  • Super Tech. The dealer rolled out a “Team Techs to the Rescue” campaign, which promoted its penchant for providing exceptional technical service and the company’s ability to deliver the best equipment and technology to serve customers’ needs.
  • Legal ease. Team Office Technology provided a 28-attorney law firm with eCopy scan stations and live query connector to Time Matters software.
  • Community caring. The dealer donates gift baskets and certificates for local events, as well as goodie bags for children’s holiday parties. Team Office Technologies also sponsors two non-profit organizations.
  • Team player. As its name suggests, Team Office Technologies likes to cultivate a team concept among its employees. Management also encourages an open-door policy for employees.

Upstream Office Solutions
Tampa, FL

Year Founded: 2012
President/Owner: Mark Wild
Number of Employees: 12
Primary Vendors: Toshiba, KYOCERA, KIP, Epson
Primary Solutions Offerings: PaperCut, FM Audit
Primary Leasing Partners: TIAA Bank, Wells Fargo, in-house
Approximate Yearly Revenue: $4 to $5 million
Fastest-Growing Business Segments: Hardware, MPS
Biggest Accomplishment of the Past Year: The dealer has gone toe-to-toe with larger competitors, winning some large accounts.

Why We Consider Upstream Office Solutions Elite:

  • Marketing strategies. Upstream Office Solutions has increased its relationships with IT companies to cross-sell services. The dealer takes a vertical approach to targeting markets and has experienced much success in the health care space. In addition, Upstream has increased its wide-format margins.
  • Top takedowns. One of the bigger deals for Upstream in 2018 involved a large health care provider with 16 locations and its Tampa Bay headquarters, a pact worth $340,000.
  • Apolitical atmosphere. Upstream has a zero-tolerance policy toward office politics, creating a more pleasant environment. The company also shares its financial targets and other corporate goals with employees for increased transparency.
  • Charitable endeavors. Upstream sponsors a number of its clients’ fundraising activities and participates in local Chamber of Commerce events as a means of staying connected with the community.

Yuma Office Equipment
Yuma, AZ

Year Founded: 1998
President/Owner: Daniel Bombard
Number of Employees: 16
Primary Vendors: Ricoh, Xerox, Lexmark, Dell, HP
Primary Solutions Offerings: ScanShare, Microsoft, YOEConnext, Continuum, Intermedia
Primary Leasing Partners: US Bank, GreatAmerica
Approximate Yearly Revenue: Less than $5 million
Fastest-Growing Business Segments: MNS (50%)
Biggest Accomplishment of the Past Year: Yuma Office Equipment received a Chamber of Commerce award for its service, along with a Best MSP recognition from the Harvard Business Club.

Why We Consider Yuma Office Equipment Elite:

  • Marketing strategies. The dealer utilizes the Robin Robins Technology Marketing Toolkit and Evolved Office solutions to bolster its marketing initiatives, and initiated a new affordable document-imaging platform called ScanShare.
  • Net-new business. Yuma picked up significant wins with a health care client for an MSP pact as well as a large educational institution.
  • Platform for success. Every employee has a voice in the company’s operation. The dealer also encourages (and pays for) workers to participate in training programs.
  • Sporting gestures. Yuma Office Equipment sponsors its community college’s sports program as well as community events, and also donates machines to local charities.

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