In July I wrote a column about bad bosses and referenced a bad boss that I worked for years ago. I wish I had more examples of bad bosses to write about because not only is it cathartic, it’s amusing too. But even somewhat competent bosses say and do amusing things and that’s Read More

(Editor’s note: The September feature in ENX is “Diversification in the Supplies and Aftermarket Markets.” That’s the theme for this month too in ENX/The Week in Imaging. Throughout the month we’ll be presenting complimentary editorial that delves deeper into how various Read More

(Editor’s note: The September feature in ENX is “Diversification in the Supplies and Aftermarket Markets.” That’s the theme for this month too in ENX/The Week in Imaging. Throughout the month we’ll be presenting complimentary editorial that delves deeper into how various Read More

Suppliers and wholesalers have been diversifying since the dawn of time. So when we write about diversification, it’s not like we’re talking about a new business strategy. What we are talking about are new products and services designed to uncover new opportunities for themselves Read More

Let’s get it on! Shades of Marvin Gaye there, but the deadline for us to receive your completed Elite Dealer nomination forms is September 1 and that date is fast approaching. I can see it clearly on my calendar. Over the years I’ve done my best to streamline the nomination form Read More

If you have a question about anything to do with power protection, power management, or any other power-related issue, I can’t think of a better person to speak with than Dave Perrotta, COO, ESP/SurgeX. That’s equally true if you’re a document technology dealer and are looking Read More

In an industry where quality and reputation are everything, LMI Solutions has made every effort imaginable to ensure that quality and reputation are the hallmarks to their success. Unlike Rock & Roll Hall of Famer Joan Jett, they certainly give a damn about their “Good Read More

If your customer retention rate consistently hovers in the nineties you must be doing something right. For Bishop Business Equipment in Omaha, NE, it starts with a mission, a mission that everyone in the company is focused on day in and day out. That’s “to be a company of engaged Read More

The title of this month’s column can almost be a title for a midnight horror movie. But that’s what we do in the publishing business as well as those in the conference session business—come up with catchy titles that take things to the extreme. The reality is, diversification has Read More

On July 5, 2015, Blue Technologies in Cleveland, OH, celebrated a major milestone—the completion of its 20th year in business. No matter what the business sector, that’s a significant accomplishment for any business. It’s been quite a ride for President Paul Hanna and the Blue Read More

I interview and shoot the you know what with a lot of people in this industry, including Presidents & CEOs, sales managers and sales reps, service managers and service techs, marketing executives, and analysts and consultants. Should I be surprised when someone tells me they Read More

You may already know that Fujitsu Computer Products of America is the market share leader in document imaging scanners, with a market share of more than 50 percent across all segments of hardware. Then again, maybe like me, you didn’t. Now, Fujitsu’s scanners are receiving a Read More

I received an interesting e-mail last week from Ken Stewart of Photizo Group about the best MPS brands in 2015, based on feedback from more than 600 MPS decision makers who are either engaged with or actively evaluating an MPS contract in the U.S. and Canada. According to Read More

Nobody knows digital signage and displays like the OEMs and dealers who sell those products. But there’s another group connected to the document imaging industry that’s expanding its knowledge and influence in this emerging product segment and that’s the leasing companies. Read More

Last week I wrote about all the interviews I conduct over the course of a week. This week I’d like to share a couple of recent stand outs. The first took place back in June when I interviewed Craig Knouf, president of Imagine Solutions in Portland, OR, for the Dealer Spotlight in Read More