A few weeks ago Lexmark presented a Webinar for press and analysts, updating us on what’s going on. There was a lot of information to sort through, some of it old, some of it new, but none borrowed and none blue, all painting a vivid portrait of the current state of affairs at Read More

Let me start by giving credit where credit is due for the subject of this week’s column. A couple of weeks ago Larry Levine of Dealer Marketing Systems Tweeted a link to an Inc. magazine article titled “Will Your Tattoo Still Impact Your Interview?” That’s an interesting question Read More

There’s a myth being perpetuated across the document imaging industry in that there are riches to be made in Managed Services. Go to any BTA conference, most dealer meetings, or read online or print publications like this one and you can’t sit through more than 15 minutes of Read More

Earlier this year at the Kyocera dealer meeting in Las Vegas, I met Dean Johnson, service manager for Royal Business Systems in Anchorage, AK, one morning at breakfast. He had a wealth of stories about living in Alaska and the challenges of servicing office technology throughout Read More

If offering Managed Services were easy, then every office technology dealer would be offering it. But not so fast, it’s not all that easy. And not many dealers offer it yet despite the many pundits who are promoting Managed Services as a way to offset declining hardware sales and Read More

There’s so-so service, there’s good service, and then there is the kind of service that Indiana Business Equipment (IBE) provides, service based on measurable metrics that clearly identifies just how well the dealership is doing compared to everyone else in the industry using the Read More

In April I interviewed Square 9’s President Stephen Young for a profile article of Square 9 for the May issue of ENX. We covered a lot of ground in that interview and not all of it made it into the article. That article presented more of an overview of the company, focusing on Read More

Just because it’s summer doesn’t mean it’s time to start slacking off. No way, no how. That’s not my style. I never met a deadline I couldn’t meet, summer, winter, spring or fall. Often, I prefer to meet those deadlines sooner rather than later. Admittedly, it’s not always easy Read More

One of the great things about being a journalist covering the document imaging industry is that there’s always a new story around the bend, a new company to write about, or an old company that I haven’t written about before, and a new subject to interview. You may already be Read More

Scott MacGregor is fired up. The former VP of Sales and Marketing at Flo-Tech, one of the top document imaging dealers in the United States, recently embarked on a new journey, launching his own unique national recruitment agency, SomethingNew LLC, www.TrySomethingNewNow.com, Read More

My daughter graduates from high school next Wednesday. She’ll be taking a gap year spending August through next January as a teaching assistant at a private school for international students in Denmark. I hope it will be a positive experience and open the door to future Read More

IT Service Providers aren’t connecting with IT customers. That’s according to the Global IT Service Providers Harmony Report from LogicNow, an integrated IT Service Management platform provider. Indeed, rather than find ‘harmony’ between IT Service Providers and their customers, Read More

If you’re involved in supplies in one way or another you should seriously consider joining us for our second Webinar with Actionable Intelligence’s Charlie Brewer on June 25 at 2 p.m. EST.  The topic is especially timely, “How Impending Lawsuits Will Impact the Supplies Market,” Read More

The document imaging industry is driven by trends. For those in the midst of the fray it certainly helps to be on top of what’s happening and an understanding of the impact certain trends may have on one’s business or product, services, and solutions offerings going forward. In Read More

I’m starting on my interviews for an article for the August issue of ENX titled “Sales Strategies for the 21st Century” and would appreciate the input of a few good document imaging dealers or even some somewhat successful document imaging dealers. If you’ve got something to Read More