As we have discovered during the past two years, artificial intelligence (AI) has the potential to positively infiltrate our processes and workflows and provide substantial time savings in areas where personnel would be better spent engaging internal partners and external Read More

When a client forms an opinion about a dealership, it isn’t always just the sales rep or the solutions expert that leaves the greatest impression. Technicians and admin provide critical post-sale support, and their willingness to provide assistance (or lack thereof) will resonate Read More

Is it me, or is social media starting to resemble a ghost town? I’m half-expecting to see tumbleweeds float across my Facebook page, and I’ve heard others comment on how the level of engagement in meaningful conversations has diminished. Were it not for birthday wishes, talking Read More

In this age of advanced metrics, businesses are always looking to quantify performance and, invariably, measure improvement. In the case of training, companies want to know if what they’re doing is resulting in improved key performance metrics. The office tech universe is no Read More

While every Difference Maker has a unique story within their personal or professional background, Rick Davis’ isn’t likely to be replicated in our industry. Perhaps his life story will one day be shared in book, TV or movie form: he was legally emancipated from his family at age Read More

Reactions are still rolling in following Ricoh’s Advantage Dealer Partner Summit, held Oct. 28-29 in the cavernous yet opulent Gaylord Opryland Resort & Convention Center in Nashville, the celebrated home of country music. For those who wanted a buzz akin to the lively Read More

Parenting is one of the most crucial verbs in the English language. There’s a line of thinking that suggests the window for effectively raising a child closes sometime around the age of eight. By that point, they should know right from wrong, be respectful and disciplined, have a Read More

As we’ve seen not only in our industry but in general, individuals respond differently to educational styles. Some people love the hands-on, interactive experience that comes with in-person tutorials. Others find self-guided methods allow them to choose a time when there are no Read More

When your company is the largest office technology dealership in the country, the process of selecting a new individual to guide the firm can be a deliberate one. And for a $500 million performer like Marco of St. Cloud, Minnesota, it’s not a matter of placing an ad in Indeed or Read More

We kick off November’s State of the Industry report on coaching and training with a simple theme. We asked our esteemed dealer panel if the preference for both sales and technical training is to use internal instructors or turn to manufacturers and a broad selection of Read More

There’s no denying the success that Juliet Siro has attained. A graduate of both Farleigh Dickinson University’s Silberman College of Business in addition to Centenary University, she also holds an MBA in executive global business management. And in 14 years with Toshiba, she’s Read More

It’s essentially pointless to ask Anthony Sci what’s new in the world of Keypoint Intelligence (KPI). In a word: everything. The president and CEO of the global data and marketing intelligence provider to the printing industry (and a growing cadre of non-print sectors) is nothing Read More

Early in his career as an owner of an office technology dealership, Jeff Cousins wanted to create and solidify his reputation among clients. By doing so, he hoped to parlay it into a positive reputation that would enable his company, Kraft Business Systems, to be viewed as a Read More

There are ample variables a job candidate must weigh before deciding between two or more potential employers: financial compensation, benefits, opportunities for advancement, proximity to home and remote work possibilities, among others. But perhaps one area that tends to fly Read More

When it comes to dealer success (or failure) from a sales and marketing perspective, sometimes the sales force is given too much credit for the ability to close on deals, and marketing’s contributions are not always as valued as perhaps they should be. The one thing these types Read More