RJ Young

Challenges Exist in Working Nontraditional Products into Managed Service Contracts

If you had the opportunity to check out our October State of the Industry report on nontraditional product offerings that can offer a foray into specific vertical markets, one of the questions you may have involves the ability to work them into managed service contracts. After
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Making the Jump to the Light Production Printing Market: Sage Advice

Entering a new product offering is often fraught with potential pitfalls. The allure of net-new business comes with a caveat for competency. Building from the ground up takes a commitment of not only time and money, but consideration. How will this offering fare among my customer
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Keeping Promises the Key to Keeping Customers for Difference Maker Hunter McCarty of RJ Young

A sad but true fact of human nature is that bad news travels faster than good news. The key to success in the office technology industry is the ability to control that message, and the best way to do that is to ensure customers rave much louder than they rant when it comes to
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Demo Showrooms Are Critical to Production Print Success

Building a working product showroom is an absolutely essential element to any dealer’s production print plans. That’s the message ENX heard from every dealer we spoke with for our February magazine feature, “Production Print Growth Drivers: Why Some Dealers Are Cashing
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Staffing Properly Is Critical to Success When Servicing Production Printers

When dealer starts to look at the production print market, an easy assumption to make is that the existing service team can support the new product line. That assumption is dangerous and wrong according to everyone ENX spoke with for our February magazine feature, “Production
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Mastering New Marketing Methods: The Dealer Channel Gets Social

It’s a new world and the old rules don’t always apply anymore when it comes to reaching new customers and retaining old ones. Social media is complementing and in some instances replacing traditional marketing for reaching out to customers and prospects. For some dealerships
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The Absolute Biggest Challenge Facing Document Imaging Dealers Today

“We’ve come to the end of the road and the end of the month presenting the challenges facing our 2014 Elite Dealers. After compiling more than 60 responses to the question, “What is your biggest challenge?” we discovered there was a sizable consensus among respondents as to
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News Bytes

Marco Named as 2014 Microsoft Central Region SMB Partner of the Year Aug. 6, 2014 – Marco was recognized by Microsoft as the SMB Partner of the Year for the central region at the Microsoft Worldwide Partner Conference in Washington, DC on July 14, 2014. Awards were
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The 25 Most Significant Events in the Office Imaging Industry of the Past 25 Years Part 2

Welcome back to another round of the office imaging industry’s most significant events of the past 25 years. It’s been quite the ride, a ride that shows no signs of abating. No doubt about it, the past 25 years have been some of the most exciting in the industry with ups and
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The Week in Imaging’s 2013 Elite Dealers Round 1

The nominations are in, the judges have made their selections, and we’re proud to announce our 2013 Elite Dealers. This is an award that honors the best and the brightest in the imaging technology dealer community. The dealers we are honoring each week throughout the month of
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What’s Hot & What’s Not?

This week Matt Marsh, vice president of sales at RJ Young in Nashville, TN, shares what he thinks is going to be hot and what isn’t exactly hot yet in RJ Young’s various markets. What’s going to be hot? Marsh: Smart MFPs that run applications on the device as opposed to buying
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