No one likes to talk about the terrible “T word” (tariffs). We’d heard about the possibility of it becoming a reality during the 2024 campaign trail, should Donald Trump reclaim the presidency. But not until the president rolled out his bold plan in early 2025 to apply tariffs to Read More

There’s something special about the $15 million revenue level that has Joshua Wickstrom excited for the future of his dealership, Sharp Business Innovations (SBI). The Longmont, Colorado-based company he co-owns with Rich Lampshire currently stands at $7 million in annual Read More

Difficult to believe, but 2026 has kicked off. That means 1976, the year of our nation’s Bicentennial, was 50 years ago. Yes, we feel old, thank you for pointing that out. Let us old heads reminisce about Charlie’s Angels, the 75-cent Quarter Pounder with Cheese and the Big Red Read More

It might be said that the biggest mistake regarding mistakes is dwelling on them. It’s tough to move forward if you keep looking backward, which is why Dino Pagliarello abides by a simple motto: learn fast. The vice president of product management and production print for Sharp Read More

When it comes to business challenges, we live for those requiring little to no thought. If only every issue were the equivalent of a lightbulb in need of replacement, without having to dash off a mass email or call an emergency meeting. Unfortunately, that’s not how life Read More

Not many dealer challenges end up as the top story on the evening news. Unfortunately for Advanced Business Equipment (ABE) in Asheville, North Carolina, that’s precisely what happened in September of 2024. A beautiful city nestled in the bucolic Blue Ridge Mountains, Asheville Read More

Larry White feels your pain. In fact, the president and CEO of Toshiba America Business Solutions shared the impact blows delivered by this year’s tariffs during a Dec. 4 Town Hall held for dealer partners and media/analysts. During the 90-minute call, White and four key Toshiba Read More

As the U.S. Supreme Court (SCOTUS) considers the legality of President Trump’s trade tariffs, some of the impacted companies are going on the offensive to recoup their lost revenue. One of them is Xerox which, alongside Lexmark, filed a suit against the U.S. Customs and Border Read More

As week three of the greatest challenges confronting Elite Dealers kicks off, we’re presenting you with some of the deeper dives into key issues, as reported by company executives. The following snippets—courtesy of some of the most prominent dealerships in the country—offer a Read More

Toronto (Dec. 16, 2025) – Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announced it will host its seventh annual Industry Summit on April 8-9, 2026 in Orlando, Florida. New in 2026, Crawford Read More

Not all challenges are created equal, and this is certainly true for the office technology dealer space. There are the sobering variety, such as the loss of longtime customers or star team members. Those never have easy solutions. They keep dealer execs awake at night, repeatedly Read More

In the 10-plus years since the Difference Makers program was launched, we’ve profiled individuals from virtually every company that serves our industry, including star performers representing dealers, OEMs, distributors, solutions specialists, trainers, consultants—you name it. Read More

It’s the dawn of a new year; yes, we still have a few weeks left in 2025, so it’s still dark outside, so to speak. As December continues to fade, we take stock of the year—both our victories and takedowns, and our losses and setbacks. We’ve had our share of all four yet emerged Read More

Anyone who’s ever climbed a mountain and reached its summit can attest to it being an awe-inspiring moment—perhaps a once-in-a-lifetime journey. And while we don’t know if Krista Salladay owns a pair of hiking boots, one thing is certain: the first time she attended Ricoh’s Read More

AI Revolution: The Inflection Point Where People and Technology Meet Life-altering moments are generally easy to identify. The emotional reaction their impact elicits becomes a part of who we are and where we’re going. Other watershed moments are far more subtle as they Read More