Features

Cultivating Success: Industry Dealer Executives Share Thoughts on Winning

There are no guarantees in business. Given the lack of certainties, most business owners try to position themselves to experience optimal outcomes. This takes on many forms: investing in people
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M&A Roundup: Repeat Business Systems Nabs a Pair, Ricoh Swings Deal for AV Specialist

And so it begins. We’re talking about M&A madness season. When the calendar switches to January, all of the deals that were completed in November and December are revealed to the
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2025’s Most Shocking Story: Tariffs Hit One Manufacturer Quite Hard

There’s an argument to be made that the Xerox acquisition of Lexmark is truly deserving of the Year’s Most Shocking Story trophy. Still, we decided that as earth-shaking as the deal was for the
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Why Marketing Alone Doesn’t Make the Phone Ring in Business Systems Dealerships

One of the most common frustrations we hear from business systems dealerships is this: “We’re doing marketing… so why isn’t the phone ringing?” It’s a fair question—but it’s built on a flawed
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Road to 2026 Fortunes Paved by Trends that Made their Mark in 2025

It is the dawn of a new year. Whether 2026 offers its share of surprises, such as tariffs proved to be in 2025, or is a carbon copy of its predecessor, remains to be seen. Fortunately, the trends
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2025 Story of the Year: Xerox’s Acquisition of Lexmark Resets Strategies Among Manufacturers

After the first major OEM acquisition of the post-pandemic era was consummated, the prevailing theory was that it would trigger more action among the office technology industry’s primary OEMs.
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Sharp Difference Maker Dino Pagliarello Knows Reward Isn’t Without Risk

It might be said that the biggest mistake regarding mistakes is dwelling on them. It’s tough to move forward if you keep looking backward, which is why Dino Pagliarello abides by a simple motto:
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Hurricane Helene Shook Advanced Business Equipment’s Foundation, but Not its Resolve

Not many dealer challenges end up as the top story on the evening news. Unfortunately for Advanced Business Equipment (ABE) in Asheville, North Carolina, that’s precisely what happened in
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Toshiba and Partners Donate $114,000 to Help Veteran, Youth Causes

Toshiba America Business Solutions, its reseller partners and US Bank raised $114,000 for the Sam Tronnes Memorial Foundation, LLC this season. Since 2017, the Foundation has applied the more
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