Stone’s Office Equipment

While we wrap up July’s State of the Industry report on artificial intelligence (AI), this is only the beginning of what promises to be an amazing, exciting and somewhat nerve-wracking journey. Speaking of which, earlier this week OpenAI revealed that an autonomous agent it Read More

Do you remember your first encounter with the World Wide Web? It was an exciting time for many people who were itching to “go online” and do some exploring. From my POV, the introduction occurred sometime during 1997. The publishing company I’d then toiled for had the internet Read More

Even while it’s been around for years in various forms, artificial intelligence is undoubtedly the shiny, new thing in the eyes of many, a byproduct of the numerous platforms (Copilot, Claude, ChatGPT, etc.) that have emerged. Its potential is beyond exciting, both from a Read More

This is the prime kickoff season for dealers across the country. They gather en masse at their headquarters or other venues to hash out their plans for success in the new year. These business pep rallies can be extravagant affairs that have been choreographed and well-rehearsed. Read More

We’ve barely had time to unpack from our three-day journey to Scottsdale, Arizona, let alone reflect on the program rolled out during the Executive Connection Summit (ECS), held Jan. 12-15 at the Scottsdale Resort at McCormick Ranch. ECS founder/Consortium shepherds Mike Read More

Sales momentum is as much psychological as it is quantifiable. If an account representative has confidence, even if it’s a tad unwarranted, the upshot is a positive and aggressive push from quarter to quarter. We live in a world where perception is essentially reality, hard Read More

It’s not surprising that one of the barometers used to measure the success of a sales department is its ability to secure net-new business—taking down a client, and unseating either another dealer or a manufacturer direct in the process (that’s ample reason in itself to ring the Read More

Perhaps it is only fitting that as we sign off from this year’s iteration of Elite Dealer challenges, not to mention a 2021 that was remarkable in oh-so-many ways (very few of them good), we provide our dealer community the opportunity to share a few stories about the members of Read More

Creating a work atmosphere based on trust and autonomy can be difficult to achieve. It requires a degree of faith on the behalf of management, and assembling a team of employees who are like-minded when it comes to the goals of the dealership. But Sam Stone wouldn’t have it any Read More