Editors Blog

Nominations Open: It’s Time to Recognize the Difference Makers in the Industry

It’s the middle of January, and that can only mean one thing as far as ENX Magazine is concerned. It is time to start soliciting nominations for the 2026 Difference Makers program. If you know
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Industry Mourns Loss of Ben Ragusa, a Founder of Applied Business Concepts

Ben Ragusa, whose unparalleled work ethic and unwavering dedication to his craft marked a professional career that spanned seven decades, passed away Dec. 19 at the age of 82. Mr. Ragusa served
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2025’s Most Shocking Story: Tariffs Hit One Manufacturer Quite Hard

There’s an argument to be made that the Xerox acquisition of Lexmark is truly deserving of the Year’s Most Shocking Story trophy. Still, we decided that as earth-shaking as the deal was for the
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Why Marketing Alone Doesn’t Make the Phone Ring in Business Systems Dealerships

One of the most common frustrations we hear from business systems dealerships is this: “We’re doing marketing… so why isn’t the phone ringing?” It’s a fair question—but it’s built on a flawed
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2025 Story of the Year: Xerox’s Acquisition of Lexmark Resets Strategies Among Manufacturers

After the first major OEM acquisition of the post-pandemic era was consummated, the prevailing theory was that it would trigger more action among the office technology industry’s primary OEMs.
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Sharp Difference Maker Dino Pagliarello Knows Reward Isn’t Without Risk

It might be said that the biggest mistake regarding mistakes is dwelling on them. It’s tough to move forward if you keep looking backward, which is why Dino Pagliarello abides by a simple motto:
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Toshiba and Partners Donate $114,000 to Help Veteran, Youth Causes

Toshiba America Business Solutions, its reseller partners and US Bank raised $114,000 for the Sam Tronnes Memorial Foundation, LLC this season. Since 2017, the Foundation has applied the more
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Xerox, Lexmark Suing U.S. CBP Regarding Legality of Trade Tariffs

As the U.S. Supreme Court (SCOTUS) considers the legality of President Trump’s trade tariffs, some of the impacted companies are going on the offensive to recoup their lost revenue. One of them
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Sounds Familiar? Extended Takes Offered in Week Three of Elite Dealer Challenges

As week three of the greatest challenges confronting Elite Dealers kicks off, we’re presenting you with some of the deeper dives into key issues, as reported by company executives. The following
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Rolling with the Punches: Part Two of Elite Dealer Challenges

Not all challenges are created equal, and this is certainly true for the office technology dealer space. There are the sobering variety, such as the loss of longtime customers or star team
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On the Road with Stargel Difference Maker Delivery Pros John Sundara, Jay Ratliff and Gabe Mendoza

In the 10-plus years since the Difference Makers program was launched, we’ve profiled individuals from virtually every company that serves our industry, including star performers representing
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