Doceo

If you scanned the other articles from this week’s newsletter, you undoubtedly caught the reveal of the 2026 Difference Makers, a collection of 67 MVPs from every house in the office technology neighborhood. Human resources departments everywhere are keen on sourcing folks such Read More

You may have noticed that AI is getting a lot of press lately. Most of it has been negative, especially when it comes to data centers and the potentially disastrous impact their needs (namely electricity and water) could have on the environment. Noise and air pollution are also Read More

Like a star wide receiver on a football team, the humble account representative is well aware of his/her importance in the success of a dealership and how their performance is a driver of success. While salespeople aren’t as petulant, moody or self-absorbed as wide receivers (or Read More

Doceo today announced the launch of its Business Services Division, a significant expansion of the company’s outsourced printing operations into a full-service business solutions offering. The new division brings four distinct practice areas to market, reinforcing Doceo’s Read More

York, PA (Jan. 13, 2026) — Doceo announced today that Nicole Behn has joined the company as executive vice president of sales for the Pennsylvania market, supporting Doceo’s Print Technology Division. Behn brings more than 25 years of sales leadership experience across the Read More

Not all challenges are created equal, and this is certainly true for the office technology dealer space. There are the sobering variety, such as the loss of longtime customers or star team members. Those never have easy solutions. They keep dealer execs awake at night, repeatedly Read More

York, PA (July 30, 2025) — Doceo, a leading Mid-Atlantic provider of business technology solutions, has been named one of Central Penn Business Journal’s Fastest Growing Companies for 2025. This recognition reflects the company’s ongoing momentum and strategic growth Read More

Every net-new account represents a victory for an account representative and the dealership name on his/her uniform, so to speak. By the same token, it also signals a squandered account for another vendor, be they a dealer, manufacturer direct operation or managed service Read More

Some dealers spend decades cultivating a knowledge base within certain verticals. They’ve earned trust among that segment of their client roster. They have a sterling reputation for knowing the ins and outs of a particular business space. The more accomplished dealers boast Read More

Rick Salcedo struck a philosophical chord in observing that strong partnerships forged between an office technology dealer and its clients cannot thrive on service contracts alone. The CEO of KDI Office Technology in Aston, Pennsylvania, believes the true bonds are shared values Read More

There’s a popular adage, variously attributed (Buddha and Abraham Maslow, among others) and modified, that observes, “If your only tool is a hammer, then every problem looks like a nail.” But as Yogi Berra might say, “Your answer for everything isn’t Read More

Timing, opportunity and fit. These are three strategic criteria driving Doceo’s acquisition strategy for the balance of 2025. But perhaps ‘accelerated’ is the adjective that best describes CEO John Lewis’ track record since the beginning of 2024.  This week’s acquisition of the Read More

After a couple years of heavy merger and acquisition traffic coming out of the pandemic, the volume of deals curtailed slightly in 2023 and 2024, by our estimates. It’s easy to say that pent-up demand from the 2020 debacle opened the door to a spike in activity. Still, 20 Read More

For the dealer executive looking to place his/her business baby with the right buyer, there are ample options to select from. There are the high-roller, PE-backed companies (DEX Imaging, Flex Technology Group, UBEO Business Services) seeking to annex $10 million to $20 million Read More

In the world of psychology, there’s a phenomenon called “first-instinct fallacy” that maintains we tend to trust our initial gut reaction to something, even when we shouldn’t. So maybe while that impulse reaction to, say, an investment opportunity may be helpful in saving us from Read More