Editors Blog

It is that time once again that we salute the industry’s Difference Makers. Each year, we put out a call to action asking you, our valued readers, to support our recognition program by nominating Read More

Let’s compare managed IT to auto racing for a minute. In both, the leaders devised a plan/strategy to get ahead of the pack from the outset, to use technology, skill and knowledge to open up a Read More

When Konica Minolta Business Solutions U.S.A. President and CEO Sam Errigo convened a hastily-assembled update call with press and analysts early Monday, part of his objective was to dispel some Read More

A managed IT offering is only as strong as the people behind it. Sure, it helps to have all of the tools/software/systems that can serve all the needs of a customer. But from savvy account reps Read More

If it were only a set-it-and-forget-it, one-time investment proposition, managed IT would be so much more palatable to a wider range of dealers. That’s simply not the way it is, for if it were Read More

There have been personnel changes at Konica Minolta Business Solutions recently, and the venerable OEM moved quickly to shore up its leadership structure with several promotions, including Jason Read More

Security. Cloud. Digital transformation. Telephony. Good old-fashioned network/server management. Backup/disaster recovery. Pick one or all, but they’re certainly the hot-button talking points Read More

Sharp Imaging and Information Company of America has been living a charmed life in recent years. It’s not the biggest manufacturer, to be certain, but it has enjoyed something of a halo effect, Read More

All dealers wish they could bat 1.000 when it comes to competitive business opportunities. That would enable them to be ultra-selective in the types of opportunities they pursue. A chosen few do Read More

As I trekked the Northeast Extension in Pennsylvania last Saturday, on my way to visit my daughter at school, one overwhelming question weighed on me more and more as the mile markers ticked off. Read More

It stands to reason that for every major contract triumph enjoyed by a dealer/managed service provider, there’s at least one (maybe more) incumbents who managed to squander a major opportunity Read More

Walking into The Venetian is an experience in itself. The ballroom’s high ceilings, breathtaking chandeliers and high-class ambiance is befitting of royalty. And that’s exactly what the Garfield, Read More