Taking a Selfishly Unselfish Approach Yields Benefits for Q2 Difference Maker Neal Becker

In an ideal business world, one’s daily agenda consists of a carefully cultivated list of to-do items that, when attacked, produces an array of desired outcomes. But the reality of a given day tends to deviate from one’s plans, and becoming sidetracked by random requests or
Read More

LMI Solutions Announces Partnership with Turnspire Capital Partners

Gary Willert will be the first to admit that LMI Solutions has faced its share of challenges in recent years. But the CEO of LMI Solutions firmly believes his business has found in Turnspire Capital Partners the right fit to make it a competitive force in the North American
Read More

BEI Services’ iDaaS Tool: Consistent Billing, Profit-Margin Protection

In the August issue of ENX Magazine, the State of the Industry profile explored offering everything-as-a-service (XaaS). In the same article, Steve Gau alluded to the fact that Marco has been testing a monthly subscription-based billing system for printing devices on a small
Read More

Dealers Provide Perspective on Tomorrow’s Sales Force During Ricoh ConvergX

When it comes to the latest generation of workers who are currently entering our ranks, there are two elements at play in the assimilation process. There’s the acknowledgment that the millennial generation is fundamentally different than the Generation X and baby boomer sets that
Read More

No Secret to Success: Hard Work, Dedication Show the Path for VOS Difference Maker Jason Habbal

Jason Habbal has a pretty good idea of the value that hard work and dedication can provide. Having watched his father, Fred, toil for hours upon hours to grow Vision Office Systems (VOS) of Charlotte, NC, from a concept at the kitchen table to a resounding success within a
Read More

It Takes an Industry Village to Embrace Everything-as-a-Service

The African proverb “It takes a village to raise a child” has the ability to take root, in its philosophy, with the everything-as-a-service movement as it applies to the office technology universe. After all, it requires more than just one or two of the industry’s largest
Read More

As Winds of Change Blow, Sharp Difference Maker Akisa Matsuda Never Stops Learning

In many cases, change can be slow to come about, whether it’s related to technology, culture or societal norms. Invariably, change prevails, however, and takes hold in the blink of an eye. Akisa Matsuda has first-hand knowledge of the impact of change and its acceptance. The
Read More

Ready or Not, Everything-as-a-Service Will Come, but Not Without Challenges

When considering what elements could comprise the future of offering everything-as-a-service (XaaS), some dealers are looking to the past, in a sense. That holds true for Marco. The St. Cloud, MN-based megadealer is taking a holistic overview in judging what areas of its business
Read More

Xerox’s Pete Peterson Discusses Channel Strategy, Growth in SMB Space

The past 15 months have been more than a little eventful for Norwalk, CT-based Xerox Corp. Recent headlines have focused on the battle for control of the 112-year-old OEM, the near combination with Fuji Xerox and the dissident shareholder stand taken by Darwin Deason and Carl
Read More

Selling the Steak and the Sizzle: How Dealers Entice Employees Beyond Compensation and Benefits

Getting an employee to sign on the dotted line is the first step of onboarding a new team member. Your talk track, compensation and benefits package may get them through the door, but a dealer’s ability to foster growth opportunities and an atmosphere that is not only
Read More

Paying it Forward: Toshiba Difference Maker Scott Maccabe Mentors to Potential

When Scott Maccabe was first cutting his teeth during a journey that would see him reach the upper echelons of the executive hierarchy at Toshiba America Business Solutions (TABS) and Toshiba Global Commerce Solutions (TGCS), he was challenged by a number of pivotal mentors who
Read More

Tomorrow’s Tools, Today: Konica Minolta Already Delivering on its Vision of the Future

Laura Blackmer is nothing if not practical. The senior vice president of Dealer Sales for Konica Minolta Business Solutions, who recently celebrated her six-month anniversary with the manufacturer, employs a laser focus on an objective that is simple, yet challenging. Blackmer
Read More

From Marketing to MPS and Technical Service Prowess, Clover Services Group Offers a World Beyond Toner

When you’re the world’s leading remanufacturer of toner cartridges, such a designation can cast a large shadow over other product and service capabilities within your catalog. Clover Imaging Group isn’t in need of an AmEx or other calling cards to garner recognition in the
Read More

Consistent Growth, Satisfied Clients and Employees: The Tale of Marco’s March to the Top

From the typewriter to the cloud, Marco has experienced the full range of technology waves throughout its 45-year history. The St. Cloud, MN-based dealership has grown to a dominant position within the office technology stratosphere, acquiring 37 dealerships since 2005 to push
Read More

XaaS: Getting to the Heart of Everything as a Service, and the Plodding Journey Toward the Cloud

Try carving out a definition for everything-as-a-service (XaaS) as it applies to the office technology space and the dealers who serve it. It’s not an easy exercise. And its title alone suggests anything and everything a dealer can provide its clients on a monthly,
Read More