To live in the shadows of Chicago is to know the city’s rich history of legendary sports coaches and managers. Phil Jackson led the NBA Bulls to six titles. Mike Ditka guided the Bears to a Super Bowl title in 1985 and became a cultural icon. Even before Iron Mike, George Halas Read More

The topic of diversification is always a spirited one, as dealers must weigh the pros and cons that a given product or service will encompass. Every dealer has its checklist of considerations that a new offering must deliver upon. When pondering the merits, it’s funny how the Read More

Those old enough to vividly recall the early 1980s certainly remember the old investment commercial tagline “When E.F. Hutton talks, people listen.” Last week’s Copier Dealers Association (CDA) meeting definitely borrowed from that notion with its guest speaker, DEX Imaging Read More

James Loffler has long been a fan of Fisher’s Technology. The feeling regarding Loffler Companies was mutual in the eyes of Fisher’s leadership. Now, after years of taking note of how perfectly they’d align as a single organization, the idea has evolved from half-joking to Read More

Why is Jim George even in the office technology dealer business? By all rights, he should’ve high-tailed it out the door on day one as a sales rep for Lanier. Perhaps it was his experience serving the U.S. Navy during Desert Shield/Desert Storm that made George unflappable. Read More

While we wrap up July’s State of the Industry report on artificial intelligence (AI), this is only the beginning of what promises to be an amazing, exciting and somewhat nerve-wracking journey. Speaking of which, earlier this week OpenAI revealed that an autonomous agent it Read More

There’s a popular phrase related to marketing ROI that essentially admonishes, “Marketing isn’t an expense; it’s an investment. Every dollar should come back with friends.” In one of his early forays into product marketing, Michael Hunter received a reminder of this Read More

Do you remember your first encounter with the World Wide Web? It was an exciting time for many people who were itching to “go online” and do some exploring. From my POV, the introduction occurred sometime during 1997. The publishing company I’d then toiled for had the internet Read More

There’s nothing better than being your own boss. By the same token, there’s nothing worse than being your own boss. Having the freedom to do whatever you want isn’t always as liberating as it seems, which anyone who operates a small business will attest. Take John Keifer. For Read More

Depending on your source, there are anywhere between 1,200 and 1,600 office technology dealers across the United States, from the half-billion-dollar megadealers to the $250,000 lifestyle operators. And every year, we catalog a small fraction of the nation’s finest in our Read More

Even while it’s been around for years in various forms, artificial intelligence is undoubtedly the shiny, new thing in the eyes of many, a byproduct of the numerous platforms (Copilot, Claude, ChatGPT, etc.) that have emerged. Its potential is beyond exciting, both from a Read More

The phrase “A man’s word is his bond” dates back centuries, attributed to Cervantes and Shakespeare in similar takes on the proverb. Regardless of the syntax, the belief follows that one’s words are as good as gold. You can add Colin Regina to the list of individuals who Read More

Two things are clearly obvious when it comes to the use of artificial intelligence (AI) by businesses. One, few areas within an operation wouldn’t benefit from some flavor of AI application. Two, there are a few areas within an operation where a company absolutely will not allow Read More

Not many people get competitive when playing pool basketball. Even fewer would be really aggressive in said game against their boss. However, Brett Sisell doesn’t mind going against the grain. It was early in Sisell’s tenure as a web application developer with then-BEI Services Read More

The rate of advancements and adoption in artificial intelligence (AI) are downright jaw-dropping and unprecedented. Globally, a number of sources have reported that 94% of companies use AI in at least one business function. Resourca paints a vivid picture—of the estimated 444 Read More