2024 Planning, Part Two: Allowing the Past Year to be Your Guide

Last week’s bounty of news surrounding acquisitions and organizational shuffling is a constant reminder that change is always afoot in the office dealer stratosphere. For some organizations, 2024 planning occurred well before last December, and industry players are already
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A Deeper Dive: Reviewing the Ricoh C125 MF Device

Here in the East Coast offices of ENX Magazine, our typical tools of the trade—despite being a magazine that serves the office technology dealership universe—tend to lean toward the remedial side. Not that there’s anything wrong with your garden variety Canon or HP
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Xerox Reorganization Will Result in 3,000-Plus Lost Jobs; Key Execs Depart

It only took a few days into 2024 for Xerox Corp. to announce a jarring organizational restructuring plan that will result in a 15% staff reduction for the first quarter, which translates to approximately 3,100 layoffs (based on the company’s most recent SEC filing). There was
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2024 Planning: Industry Experts Suggest Actions Based on 2023’s Teachings

If history has taught us anything, it’s that some of us are doomed to repeat it. But taking what the past has taught us and incorporating it into the way we approach the future…is it always the right course of action? Of course, we’re talking about January’s State of the Industry
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Sharp Launches Most Advanced AQUOS BOARD Interactive Display Series to Date

Montvale, NJ (Jan. 3, 2024) — Sharp Imaging and Information Company of America (SIICA) today unveils its newest and most innovative set of AQUOS BOARD interactive displays to date. The PN-LA series provides a solution for enterprise customers looking for the ultimate solution in
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Elite Dealer Challenges: A Final Glimpse at Industry’s Biggest Obstacles

It’s time to bid adieu to 2023. On the whole, it wasn’t a terrible year, unlike its three predecessors. It was a year in which business seemed to settle into its new normal, if such a thing exists. The supply chain pipes unclogged, backorders were filled and many dealers far
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2023 in Review: Ninestar Ban Earns Top Shocker Story

I’m going to be honest with you, and frankly, it’s not exactly a state-level secret. There isn’t a hell of a lot going on in the industry right now. Thus, the quantity of news items is going to be scant this week and next.  In a few weeks, we can expect to learn about
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2023 in Review: Joint Venture Between Ricoh, Toshiba Nets Most Compelling Designation

It’s almost a running joke within the confines of industry conversations. Every year, a bevy of observers will point to what they feel is a glut in the manufacturer community and quietly predict, “We’re going to see some OEM consolidation this year, for sure. There aren’t
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Kyocera Wins Court Case Against State of New Jersey

A federal judge has deemed a New Jersey law that ensnared Kyocera Document Solutions America (KDSA) doesn’t apply to the manufacturer. The state’s Russia Act, which targets entities conducting prohibited activities in that country, was dealt a blow when U.S. District
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Fearless Forecasting: Industry Experts Take a Shot at Predicting 2024 Events

Let’s be honest, Americans love predictions. Some prognosticators come armed with mountains of data to support their assertions. Others rely on a gut reaction, backed by years of experience in going through similar circumstances. Some predictions are just meant to be bold
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Rewarding Loyalty: Konica Minolta Seeks to Reestablish Lofty Status in the Dealer Community

It’s been said that when times are tough, that’s when one learns who their true friends are and, conversely, which ones are only fair-weather pals. When the pandemic and its related business disruptions visited Konica Minolta Business Solutions in a most-unkind fashion, it didn’t
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Managed IT, Partnership Drive The Swenson Group Down the Road of Profitability

It’s not that Dean Swenson is averse to starting out from scratch. The president of The Swenson Group (TSG) in Livermore, California, along with his brother, Jeff (vice president, client services) did exactly that 20 years ago when they converted their 10-year-old, $30 million
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Diversification, AI and Consolidation: The Many Trends that Shaped 2023

It’s been quite a while since the phrase “optimistic” was applied to a coming year’s business outlook, at least without the qualifier “cautiously.” Without giving into hyperbole, one can almost hear the office technology dealership humming the song “Feeling Good.” After three
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Keeping You Company with More Tales of Elite Dealer Challenges

Listen…do you hear that? No? OK, listen again. Do you hear it now? You don’t? Of course not, because it’s the sound of your phone not ringing, or your email client not bong-ing (for lack of a better term). It’s Dec. 21, and all’s quiet. There’s nothing going on, because most
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Modern Sales Training Difference Maker Derek Shebby Helps Reps Reach Greater Heights

There are no two words in the English language more harmful than ‘good job.’—Terence Fletcher, Whiplash The quote is delivered brilliantly by actor J.K. Simmons, playing an instructor at a music conservatory who is hell-bent on cultivating Charlie Parker-level greatness in one of
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