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The best way to turn revenue into recurring revenue and long-term engagements is to make sure that clients are getting the full value from enterprise content management (ECM). These current and prospective accounts are fully engaged in their own day-to-day business matters. They Read More

Many HR folks would argue that cultivating a desired culture is perhaps the toughest task to accomplish from a personnel standpoint. And no one would dispute that degree of difficulty; going from the culture you have to the type you, as an executive, would like it to be is Read More

The age-old idiom “too many cooks in the kitchen” raises an obvious point about corporate collaboration as it applies to decision-making and shaping the future trajectory of a dealership. As much as we’d like to trumpet that everyone has equal input, in reality it’s simply not Read More

There’s a cute little observation in the office technology industry that the A4 can do anything the A3 can, except cost more money. Since few environments have the need for the 11×17” sheet size, it confirms the adage that there’s many a truth said in jest. Don’t shed a tear Read More

Leave it to the editors at ENX Magazine to state the obvious. But it really does bear repeating: the managed aspect of managed print services is the key to ensuring the next round of client renewals. At a time when generating net-new MPS accounts can be quite challenging, Read More

The year 2021 will be remembered for a myriad of reasons that run the gamut of reactions, part positive and negative, inspirational and disappointing, encouraging and frustrating. It was the best and worst on parade, but through it all, we endured and look ahead to 2022 in Read More

Last week, we considered some of the factors that come into play for employment in 2020, including the “ghosting” practice that, while not strictly a 21st-century phenomenon, is indicative of the fluid nature of job-hopping. Onboarding is obviously only a first step, and what Read More

Now, perhaps more than ever in the last 10 years, is the best time to be in the market for a new job. Not only is unemployment nearing historic lows across much of the nation, but wage growth has been improving. According to Trading Economics and the U.S. Bureau of Economic Read More

We welcome February with this month’s state of the industry focus on finding and maintaining quality employees—long viewed as one of the most vexing challenges for not only the office dealer ecosystem but all businesses. As unemployment levels hover at historic lows across the Read More

One consistent message that was echoed by dealers virtually across the entire spectrum of the industry was that they were a bit busy, even overly-occupied. As problems go, it’s a nice one to have as opposed to the alternative. But a pipeline-taxed operation offers its own set of Read More