Elite Dealers: $10 million to $20 million

AD Solutions
Orlando, FL
www.myadsusa.com

Year Founded: 2009
President/Owner: Lynda N. Lizarazo (president), Moody Hamdan (CEO)
Number of Employees: 51
Primary Vendors: Sharp/NEC, HP, Lexmark, Brother
Primary Solutions Offerings: PaperCut, ConnectWise, Crestron Electronics, Google, Ubiquiti, Microsoft, Sharp/NEC
Primary Leasing Partners: DLL, Wells Fargo, ADS Leasing
Approximate Yearly Revenue: $15–$20 million
Fastest-Growing Business Segments: A/V solutions (150%), hardware (50%), MNS (20%)
Biggest Accomplishment of the Past Year: AD Solutions’ service delivery continues to flourish by emphasizing reliability, personalization and responsiveness.

Why We Consider AD Solutions Elite:

• AI power. The dealer leverages AI-enhanced drip campaigns and personalized marketing to deliver content that speaks to specific client needs. The result is higher engagement and a boost to AD Solutions’ reputation as a trusted advisor.
• New digs. AD Solutions moved into its new state-of-the-art headquarters that has a workplace-of-the-future vibe. Team members benefit from its collaborative design, cutting-edge technology and forward-thinking infrastructure.
• Employee perks. Monthly team building activities including bowling, go-cart racing, axe throwing and online Pictionary are complemented by departmental lunches and contests designed to highlight creativity and collaboration, making for a fun environment where employees can thrive.
• Head start. The dealer’s ADS Gives Back program organizes monthly volunteer opportunities and annual food drives to ensure essential supplies reach local families. AD Solutions also sponsors “Backpacks for Back-to-School” drives for underserved schools and funds programs that enhance educational access.

Automated Business Solutions, Inc.
Warwick, RI
www.absne.com

Year Founded: 1992
President/Owner: Mike Ardry
Number of Employees: 98
Primary Vendors: Sharp, Kyocera, Canon, HP, Lexmark, KIP, FP Mailing, Formax, Dell, Lenovo
Primary Solutions Offerings: Sharp, WatchGuard, Zultys, Barracuda, Laserfiche, PaperCut, Kodak, Laserfiche, Canon
Primary Leasing Partners: Canon Financial Services, LEAF, U.S. Bank, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $15–$20 million
Fastest-Growing Business Segments: VoIP and managed IT solutions (20%), net-new (16%), aftermarket supplies (10%)
Biggest Accomplishment of the Past Year: Of its total hardware revenue, Automated Business Solutions saw 16% originate from net-new accounts.

Why We Consider Automated Business Solutions (ABS) Elite:

• Coming together. ABS realized its goal of becoming a single-source provider by integrating core offerings of multi-function devices, MPS, MNS and VoIP.
• Box business. One of the dealer’s top takedowns was a noted U.S. retail chain, an agreement that covers 629 devices across 16 states.
• High honors. The dealer has been named to the 2024 and 2025 lists of Best Places to Work and was also recognized as a 2025 Fastest-Growing Company, all honors per the Providence Business News.
• Giving spirit. ABS has supported a wide array of charities and non-profit groups including Alzheimer’s Association, Adopt A Family, Children’s Wishes, Cystic Fibrosis Walk, Disabled American Veterans and United Cerebral Palsy.

Automated Business Technologies
Centennial, CO
www.yourabt.com

Year Founded: 2005
President/Owner: Mike Piche (CEO, president), Paul Archer (owner), Andy Archer (owner)
Number of Employees: 66
Primary Vendors: Canon, Kyocera, HP, Xerox, Formax, Epson, Roland. KIP, Mint Mailing, Verkada, Aviglion
Primary Solutions Offerings: Crexendo, Intermedia
Primary Leasing Partners: LEAF, First Citizens Bank, PEAC Solutions, GreatAmerica, U.S. Bank, Verdant, Canon Financial Services
Approximate Yearly Revenue: $18 million
Fastest-Growing Business Segments: MNS (85%), solutions (50%), supplies (21%)
Biggest Accomplishment of the Past Year: Automated Business Technologies saw its operating profit soar 40% year over year and a 15% growth in total gross margin on 7.5% revenue growth.

Why We Consider Automated Business Technologies (ABT) Elite:

• AI strategy. The dealer has been increasingly incorporating AI in recent years. In tandem with the quest to gather as many data point tools as possible for the sake of targeting prospects, ABT is launching an ecommerce website to support existing clients and discover new ones. It’s hoped that the data will enable the dealer to provide better service.
• Still growing. ABT’s top win last year involved a nationwide company with 90-plus locations across the country, a deal that included A3 devices and entry-level production units. The multiyear accord currently has an installation count of 150 machines and growing.
• Training tracked. Whether it’s managed IT, equipment or gaining more efficiency for internal processes, ABT is constantly training its team with an eye toward having the best information to understand and consult with customers to yield optimal solutions.
• Worthy causes. ABT regularly participates in fundraisers that support organizations including Hope Online, Escuela de Guadalupe, Delta eta Boule scholarships and ARC of Colorado.

Centriworks
Knoxville, TN
www.centriworks.com

Year Founded: 1964
President/Owner: S.R. Sumner
Number of Employees: 57
Primary Vendors: Ricoh, Kyocera, HP
Primary Solutions Offerings: PaperCut, Vasion, OpenText, Intermedia, Microsoft, ConnectWise, SentinelOne, Kaseya
Primary Leasing Partners: Centriworks Financial, U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Print accountability and fax solutions (800%)
Biggest Accomplishment of the Past Year: Centriworks posted an all-time high Net Promoter Score of 98.3, driven by the company’s core values.

Why We Consider Centriworks Elite:

• Corporate kudos. One of the measures of Centriworks’ success is the many unsolicited, positive comments received from clients. From the professional demeanor shown by client-facing team members to their willingness to help, efficient service and peace of mind, the feedback reflects the dealership’s values.
• Top score. Centriworks came to terms with a federal government facility on a $600,000 accord. In addition to the installation of 200 A3 units, a print accountability system tracks prints from over 400 multi-function devices.
• Ringer tones. In one of the more unorthodox partnerships, Centriworks inked a name, image and likeness contract with a world-ranked long-drive golf professional. As part of the deal, the pro attends every not-for-profit golf tournament the dealer sponsors and hits the drive for every team participating. His appearances raise roughly an additional $3,000 for the cause.
• Positive environment. Centriworks garnered a Top Workplace award from Energage and the Knoxville News-Sentinel. Ricoh cited the dealer with its Service Excellence Award.

CFBT
Tonawanda, NY
www.copierfaxbt.com

Year Founded: 1990
President/Owner: David Scibetta
Number of Employees: 45
Primary Vendors: Konica Minolta, Sharp
Primary Solutions Offerings: DocuWare, PaperCut
Primary Leasing Partners: DLL
Approximate Yearly Revenue: $10+ million
Fastest-Growing Business Segments: Hardware (70%), MNS (30%), MPS (20%)
Biggest Accomplishment of the Past Year: CFBT recorded a hat trick of acquisitions, adding western New York firms Duplicating Consultants Inc., Buffalo Copier & Imaging Solutions Inc. and AMBind Corp.

Why We Consider CFBT Elite:

• Artificial flavor. CFBT augmented its website with AI to improve the customer service experience. Cosmo, an AI customer service chat, helps guide visitors to various pages and can connect them directly with a live representative.
• Puck drop. Speaking of hat tricks, CFBT extended its partnership with the NHL’s Buffalo Sabres for four years. As part of the pact, the Sabres’ front office and operations teams will continue to rely on the dealer’s office technology solutions, service expertise and responsive support.
• Partner benefits. The dealer’s first year of partnering with the NFL’s Buffalo Bills expands its brand to a national audience and offers a memorable experience for CFBT clients during hosted events.
• Sterling performance. For the 17th consecutive year, CFBT was presented with the Konica Minolta Pro-Tech Service Award, a testament to the dealer’s technical expertise, customer service, response times, service department training, parts/inventory readiness and preventive maintenance. DocuWare also named CFBT a Customer Service Champion.

CopyPro
Greenville, NC
copypro.net

Year Founded: 1971
President/Owner: David Jones, Ed Murphrey, Jason Jones (owners)
Number of Employees: 92
Primary Vendors: Ricoh, Konica Minolta, Kyocera
Primary Solutions Offerings: PaperCut, DocuWare
Primary Leasing Partners: U.S. Bank, LEAF, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Document solutions (2,000%), cloud faxing (100+%)
Biggest Accomplishment of the Past Year: CopyPro has enjoyed substantial growth in its document solutions division.

Why We Consider CopyPro Elite:

• Researching role. The dealer assembled an AI team internally to explore some of the innovative ways technology can help serve the company from business operations and customer experience standpoints.
• Big deal. CopyPro hammered out a pair of contracts with large universities totaling more than 700 units combined. One of the pacts included PaperCut.
• OEM salutes. In the past two years, CopyPro has been honored by Ricoh with the ProVision Dealer Partner Award, while Konica Minolta recognized the company as Pro-Tech certified. In addition, the dealer took home the CEO Juice World Class Service award.
• Honoring family. One charity that resonates throughout CopyPro is Stephanie’s Wish. Named in memory of a CopyPro executive’s daughter who passed away too soon, the organization aims to help children in need by collecting money and gifts.

CPI Technologies
Springfield, MO
www.cpi-technology.com

Year Founded: 1963
President/Owner: Erik Crane (president/CEO)
Number of Employees: 55
Primary Vendors: Toshiba, Xerox, HP, Epson, Formax, MINT Mailing, Brother, KIP, RISO, Lenovo, Dell
Primary Solutions Offerings: Crexendo, N-able, Axcient, DocuWare, Continuum, PaperCut, ViewSonic, Proofpoint, IronScales, Augment, Fortinet, HPE, eGoldFax, DocuWare, MPS Monitor
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: MNS (35%), total revenue (6.7%), imaging gross profit (5.2%)
Biggest Accomplishment of the Past Year: CPI Technologies continues to expand its market share by increasing its MIF and gaining a larger percentage of existing client current technology spend.

Why We Consider CPI Technologies Elite:

• Quality culture. As a family-owned dealership, CPI Technologies seeks to create a work environment that’s friendly and accommodating for team members. Flexible scheduling and remote work privileges help maintain a positive frame of mind.
• Talking profits. VoIP phone systems were a big part of CPI Technologies’ contract success, with numerous deals in the $100,000 to more than $250,000 range.
• Consistency shown. CPI Technologies continues to demonstrate technical excellence with its 16th consecutive ProMaster Elite Certification from Toshiba, which recognizes dealers that provide exceptional service, training and customer support.
• Helping hands. The CPI@One program pays employees when they volunteer at the local charity or event that’s meaningful to them. In the past, CPI employees have renovated buildings, volunteered at their children’s schools, built flower beds and moved furniture.

Solutions(DTS)
Bloomington, MN
go-dts.com

Year Founded: 2004
President/Owner: Mark Stokes (CEO), Gordon Running (president/COO)
Number of Employees: 54
Primary Vendors: Sharp, HP, Dell
Primary Solutions Offerings: PaperCut, DocuWare, Microsoft, eGoldFax, SentinelOne, Kaseya, Nextiva, Sharp/NEC, Yealink, 8×8, RingCentral
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Managed voice (43%), MNS (30%)
Biggest Accomplishment of the Past Year: Definitive Technology Solutions saw an impressive 39% increase in net-new revenue.

Why We Consider Definitive Technology Solutions (DTS) Elite:

• Social standing. In an effort to beef up its marketing department, DTS devised a fresh social media presence and enhanced its capabilities with email marketing. Materials including client-focused guides and tools were refreshed, and the company website was modernized with practical resources that make its services easier to access and understand.
• Lesson learned. Educational accounts, including a net-new relationship, were among the top sales for DTS. The agreements featured Sharp A3 and A4 placements, PaperCut software, production print solutions and workflow automation.
• Elite company. Garnering the AAA Platinum Service Provider rating 14 years in a row is an honor attained by only a small group of Sharp dealers. DTS also hauled down another Hyakuman Kai Elite Dealer honor.
• Giving back. DTS supports community-based charities each year and participates in a number of fundraising events.

Elite Imaging Systems
Troy, MI
www.eliteimagingsystems.com

Year Founded: 1994
President/Owner: David Snyder
Number of Employees: 25
Primary Vendors: Kyocera, Canon, Xerox
Primary Solutions Offerings: Microsoft, MyQ, PaperCut, Square 9 Softworks, Vasion Print
Primary Leasing Partners: Wells Fargo, First Citizens Bank, DLL, U.S. Bank, PEAC Solutions
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: MIF software (11%), hardware (10%)
Biggest Accomplishment of the Past Year: A 98% customer retention rate for Elite Imaging Systems dovetails nicely with its 65% net-new business increase.

Why We Consider Elite Imaging Systems Elite:

• Feng shui. Elite Imaging Systems streamlined its setup of equipment and enhanced its automation to allow for quicker deployments.
• Driving business. A notable win saw Elite Imaging Systems re-sign a tier one automotive company. The key supplier agreement includes offices in the U.S. as well as Mexico, Canada and portions of Europe.
• Extra mile. Post-installation customer care is important to the dealer, which goes above and beyond the norm with IT deployment and support for the life of every agreement.
• Nonprofit aid. Elite Imaging Systems participate in client charity events including gold sponsorships and galas. Making the holidays brighter via a gift giving program eases the burden for those in need.

Frontier Business Products
Denver, CO
www.fbponline.com
envisionitpartners.com

Year Founded: 1979
President/Owner: Carol Mitschke (president)
Number of Employees: 75
Primary Vendors: Ricoh, Sharp, HP, RISO, Brother, Lexmark, MBM Corp.
Primary Solutions Offerings: Cisco, ecoprintQ, PaperCut, DocuWare, OpenText, Microsoft
Primary Leasing Partners: GreatAmerica, U.S. Bank, internal leasing
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: MNS (48%), aftermarket (12%)
Biggest Accomplishment of the Past Year: The addition of several net-new managed IT accounts and a spike in its service base enabled Frontier Business Products to grow bottom-line revenue by 19.5%.

Why We Consider Frontier Business Products Elite:

• Process plus. To facilitate clients making strides in process improvements, Frontier Business Products has expanded its solutions offerings and support.
• Trio grande. Two city governments and a large school district headlined some of the year’s top takedowns for Frontier Business Products, with a net fleet increase of nearly 300 units.
• Tight focus. The dealer concentrates primarily on businesses within its local community and doesn’t stray outside of Colorado.
• Closer look. Frontier Business Products relies on an innovative strategic business review to unearth competitive issues with accounts.

GoodSuite
Woodland Hills, CA
www.goodsuite.com
shop.goodsuite.com

Year Founded: 1998
President/Owner: Dan Strull (founder, CEO), Paul Cooper (president)
Number of Employees: 50+
Primary Vendors: Sharp, Konica Minolta, HP, Canon, Xerox, Brother, Lexmark, Dell
Primary Solutions Offerings: Microsoft, Fortinet, SentinelOne, Blackpoint Cyber, Breach Secure Now, Cisco, Auvik, Cloudflare, Axcient, Galactic Advisors, Zultys, PaperCut
Primary Leasing Partners: PEAC Solutions, U.S. Bank, DLL, Wells Fargo
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Managed services (8%), leases (7%), contracts (5%)
Biggest Accomplishment of the Past Year: GoodSuite expanded its imaging sales team with three new account reps and reaped a 30% increase in monthly recurring revenue for its IT division.

Why We Consider GoodSuite Elite:

• Ringing endorsement. GoodSuite has bolstered its telemarketing by expanding outreach efforts. The result is stronger lead engagement while creating additional touchpoints to complement its digital strategies.
• OK Google. The dealership decided to secure a new Google Ads vendor. Not only has it led to improving campaign performance, it’s helped increase ROI and enabled GoodSuite to capture high-intent leads.
• Checking in. A pair of luxury hotels renowned for their boutique-level guest experience tapped GoodSuite for fleet upgrades. In all, 62 devices were deployed, including 43 A4 units and 19 color A3 mid- and high-volume MFPs.
• Community caring. GoodSuite goes beyond supporting local charities and causes financially. Leadership plays a role in the planning of charitable events such as Grateful Hearts, for which CEO Dan Strull chaired the planning committee. Another event the dealer backs is the Salute to Firefighters festival.

Green Office Partner
Chicago, IL
www.greenofficepartner.com

Year Founded: 2011
President/Owner: Todd Gallagher (CEO, co-founder), Chris Gallagher (VP of strategy, co-founder)
Number of Employees: 41
Primary Vendors: Xerox, HP, Canon, Epson, Zebra, Formax, Poly
Primary Solutions Offerings: Square 9 Softworks, PaperCut, Umango, XM Fax, PrinterLogic, PrintX, Xerox
Primary Leasing Partners: GreatAmerica, LEAF, Wells Fargo, PEAC Solutions, First Citizen’s Bank
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Conference room/custom AV (322%), intelligent document processing (275%), professional services (227%)
Biggest Accomplishment of the Past Year: Green Office Partner continues to be ranked number one or near the top of Crain’s Business Chicago’s “Best Place to Work” list.

Why We Consider Green Office Partner Elite:

• CRaaS tacks. With many businesses finally welcoming their team members back to the office, there’s been an increase in meeting spaces in need of an overhaul. Offerings such as conference room-as-a-service have truly taken off for Green Office Partner in the past year.
• Friendly neighbor. Green Office Partner expanded into Canada with a new office and joined a short list of Xerox dealers to provide solutions via a single point of contact for global companies with offices worldwide.
• Driving business. Green Office Partner was tabbed by one of the nation’s largest automotive dealership conglomerates for a professional services contract. In tandem with the client’s expansion team, they’ve created an integrated team to transition technology within newly acquired dealerships.
• Fore sure. Green Office Partner sponsored a large financial services client’s golf outing, bringing in a six-figure sum for an economically disadvantaged school.

Integrated Office Technology (IOTEC)
Santa Fe Springs, CA
www.iotecdigital.com

Year Founded: 2001
President/Owner: Bob Zieman (president), Doug Lu (principal), Dana Ruf (principal)
Number of Employees: 51
Primary Vendors: Toshiba, Konica Minolta, Brother, HP, Lexmark, Fujitsu, KIP
Primary Solutions Offerings: DocuWare, Microsoft, PaperCut, Tungsten Automation, Drivve
Primary Leasing Partners: Wells Fargo, U.S. Bank
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Managed IT (15%)
Biggest Accomplishment of the Past Year: Integrated Office Technology continues to see an upward tick in net-new accounts.

Why We Consider Integrated Office Technology (IOTEC) Elite:

• Fishing hole. In an effort to widen its field of net-new prospect leads, IOTEC opted to leverage EDA data.
• Protecting flank. IOTEC was able to maintain and upgrade two of its large accounts and add software solutions to the packages.
• Superior performance. The dealership captured the Toshiba ProMasters Elite Certification and the Konica Minolta Pro-Tech Service Award.
• Educational support. Each year, IOTEC provides funding for multiple inner-city schools within Los Angeles County to help facilitate attendance and support operations.

KOMAX Business Systems
South Charleston, WV
www.komaxwv.com

Year Founded: 1999
President/Owner: Bob Maxwell
Number of Employees: 42
Primary Vendors: Konica Minolta, KIP, FP Mailing, Kodak, Canon, Promethean, HP, Culligan Quench
Primary Solutions Offerings: ACDI, Ademero, Microsoft, Konica Minolta, All Covered, Tungsten Automation
Primary Leasing Partners: DLL, U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Managed voice (40%), water coolers (30%), production (25%)
Biggest Accomplishment of the Past Year: Led by two major contracts, KOMAX was able to grow its managed voice business by more than 40%.

Why We Consider KOMAX Business Systems Elite:

• Diversification darlings. The dealer played host to a seminar that focused on mailing systems, phone systems, envelope printers and water coolers. Inviting 100 clients, KOMAX spoke to the desire of going deeper with existing accounts.
• Comprehensive solution. KOMAX’s biggest takedown in the past year was one of West Virginia’s largest school districts. The deal encompassed the upgrade of 75 copiers, packaged with MPS and software. The dealer is also providing an employee to operate the central office copy center.
• Stopwatch fodder. With an average response time of two and a half working hours, KOMAX believes its performance is unmatched in its territories.
• Performance perks. Komax’s employee incentive program rewards team members for perfect attendance. Those who maintain an unblemished attendance for a quarter qualify for cash prizes, weekend trips, TVs and gift certificates.

Kraft Business Systems
Grand Rapids, MI
www.kraftbusiness.com

Year Founded: 1994
President/Owner: Jeffrey D. Cousins (CEO), Brandon Cousins (president)
Number of Employees: 61
Primary Vendors: Xerox, Lexmark, Konica Minolta
Primary Solutions Offerings: Quadient, DocMgt
Primary Leasing Partners: GreatAmerica, Team Financial
Approximate Yearly Revenue: $15–$20 million
Fastest-Growing Business Segments: Managed IT (60%)
Biggest Accomplishment of the Past Year: On the strength of dedicated sales teams and targeted solutions, Kraft Business Systems was able to increase monthly recurring revenue by 60%.

Why We Consider Kraft Business Systems Elite:

• Little reminders. One successful marketing strategy for Kraft Business Systems was its drop-offs initiative designed to strengthen community connections and drive brand visibility. Through branded materials, educational resources and IT/cybersecurity insights, the dealer’s reps spark meaningful conversations, generate referrals and build trust beyond traditional sales tactics.
• Better mousetrap. Two years ago, Kraft Business Systems embarked on a data-driven inbound marketing strategy centered on HubSpot. Lead quality and conversion rates were given a boost via automating engagement, segmenting audiences and delivering personalized content at every stage of the buyer’s journey.
• M&A magic. In a span of about 12 months, Kraft Business Systems acquired a pair of Michigan-based companies—Lasercomp of Dearnborn and Print DDS of Milford—in deals that significantly expanding its market presence and client base.
• Noble cause. One of the organizations supported by the dealer is Mel Trotter Ministries. The partnership sees Kraft Business Systems provide tech support and document management solutions in aiding the outreach mission for homeless people.

Levifi
Charleston, SC
www.levifi.com

Year Founded: 2002
President/Owner: Thomas Fimian
Number of Employees: 83
Primary Vendors: Xerox, Kyocera, Lenovo
Primary Solutions Offerings: ConnectWise, DocuWare, Microsoft, Fiery, eGoldFax
Primary Leasing Partners: GreatAmerica, PEAC Solutions, Wells Fargo
Approximate Yearly Revenue: $16.8 million
Fastest-Growing Business Segments: MPS (15%), production (15%), MNS (10%)
Biggest Accomplishment of the Past Year: Levifi acquired XDOS Inc., a Xerox sales agency and dealership with offices in Sumter and Florence, South Carolina.

Why We Consider Levifi Elite:

• Small world. The XDOS deal represented the seventh acquisition made by Levifi. CEO Thomas Fimian began his career in the workplace technology industry at XDOS in 1997 before founding Levifi in 2002.
• Heavy hitters. Levifi hired a pair of sales professionals, Tregg Lindberg and Richard Merrill, who are charged with building and expanding the dealer’s 10 branches to support its growing team of technology consultants. The additions also allow CRO Lance Redler to focus his energies on strategic revenue growth areas.
• Unfettered firm. The dealer takes pride in being independent and debt-free and desires to remain free of outside financing or private equity backing.
• Worthwhile causes. In addition to supporting many local non-profit organizations and causes, Levifi donates a percentage of profits to its strategic partner, the American Foundation for Suicide Prevention.

Millennium Business Systems
Livonia,MI
www.2millennium.com

Year Founded: 1997
President/Owner: Angela Neu Wichmann (president)
Number of Employees: 36
Primary Vendors: Toshiba, KIP, Xerox, Brother
Primary Solutions Offerings: Microsoft, NetDocuments
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Managed IT (41%)
Biggest Accomplishment of the Past Year: Millennium Business Systems was able to build its managed IT revenue by more than 40% with a mixture of net-new and existing accounts.

Why We Consider Millennium Business Systems Elite:

• No Zoom. While many of its competitors conduct online meetings with clients and prospects, Millennium Business Systems prioritizes in-person meetings. Clients value the personalized experience.
• Done deal. After calling on the prospect for more than a decade, Millennium Business Systems was able to land a large non-profit account with offices throughout Michigan and a fleet of 50 machines.
• Fun functions. When Millennium Business Systems’ sales team meets its quota goals, they have the opportunity to pick a team outing. Past activities include paintball, go-kart racing, golf and sporting events.
• Partner kudos. The dealer recently garnered ProMaster Elite certification from Toshiba and was recognized by GreatAmerica Financial Services as a Platinum Partner.

NATIONAL Business Technologies
Albany, NY
www.national1927.com

Year Founded: 1927
President/Owner: Scott W. Mueller
Number of Employees: 77
Primary Vendors: Kyocera, HP, Konica Minolta
Primary Solutions Offerings: Kaseya, ConnectWise, Concord Technologies, Microsoft, PaperCut, Square 9 Softworks, Intermedia, Zerto ACDI, Intermedia, Scanner Vision
Primary Leasing Partners: DLL, Wells Fargo
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Aftermarket (32%), Voice (28%), MPS (21%)
Biggest Accomplishment of the Past Year: NATIONAL Business Technologies doubled the square footage at its Vermont operation to meet the surge in demand.

Why We Consider NATIONAL Business Technologies Elite:

• Managing efficiency. The dealer upgraded its CRM and developed a workflow within it to better communicate throughout the organization.
• Partner pride. NATIONAL Business Technologies came to an agreement with one of its partners, Kyocera, to provide servicing for all the OEM’s machines in Vermont. It’s a testament to the dealer’s exceptional service program and the dedication of its team.
• Vital signs. One of the nation’s leading health care facilities turned to NATIONAL Business Technologies to address its needs. The dealer offered a comprehensive program that established a clear budget, outlined a detailed technology upgrade plan and provided a robust service offering.
• Community support. NATIONAL Business Technologies provides donations of time and money to local religious organizations. It’s active in outreach events for the YMCA and donates financially to educational facilities.

Offix LC
Gainesville, VA
www.offix.com

Year Founded: 1999
President/Owner: Stephen Valenta
Number of Employees: 38
Primary Vendors: Canon, Kyocera, Sharp, HP, KIP, FP Mailing, Formax
Primary Solutions Offerings: Canon, MyQ, PaperCut
Primary Leasing Partners: Canon Financial Services, First Citizens Bank, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Wide-format (25%), MFDs (20%), mailing equipment (20%)
Biggest Accomplishment of the Past Year: Offix managed to increase its profitability by streamlining internal processes, improving operational efficiency across departments.

Why We Consider Offix Elite:

• Higher ed. Offix has enjoyed success with community colleges via innovative bridge agreements, which has helped streamline procurement processes and foster trusting alliances. This initiative has been supported by solution-driven presentations and hands-on consultations tailored to each institution’s unique needs.
• Contract success. The dealer hammered out an agreement worth $400,000 that entailed 25 A4 units and software for a leading engineering company.
• Favored nation. Offix is now the preferred interterritorial vendor in its markets, resulting in a 25% increase in machines deployed in the field.
• Game changer. Since implementing EOS in 2023, Offix has gained clarity, accountability and alignment. It’s empowered team members to thrive in their roles and contribute meaningfully to shared goals.

Solutions YES
Portland, OR
www.solutionsyes.com

Year Founded: 2011
President/Owner: Sean Bell
Number of Employees: 39
Primary Vendors: Canon, Kyocera, Xerox
Primary Solutions Offerings: DocuWare, Canon, Kyocera, PaperCut, Therefore, eGoldFax
Primary Leasing Partners: Leaf, First Citizens Bank, U.S. Bank, PEAC Solutions
Approximate Yearly Revenue: $10–$15 million
Fastest-Growing Business Segments: Imaging (12.6%)
Biggest Accomplishment of the Past Year: With an eye toward the future, Solutions YES hired three younger C-level executives to set the stage for long-term local, privately held ownership.

Why We Consider Solutions YES Elite:

• Identifying opportunities. Solutions YES is leveraging UCC leads to target prospects with struggling brands. The dealer is tracking net-new business, aiming to have 30% of sales consisting of new logos.
• Value prop. Providing exceptional customer service has long been a calling card for the dealer. At the time of filing, its year-to-date Net Promoter Score is 96.45, which ranks 61st in North America.
• Inner peace. Seven times, Solutions YES has been included on the “100 Best Companies to Work for in Oregon,” list, per Oregon Business Magazine.
• Business stoked. Canon is one of the newer manufacturers in the dealer’s product and service catalog. The move has enabled Solutions YES to secure many larger, new logo customers

Southwest Office Systems, Inc.
Euless, TX
sostexas.com

Year Founded: 1964
President/Owner: Vince E. Puente Sr. (president, sales and marketing), Victor “Buddy” Puente (president, operations and finance)
Number of Employees: 37
Primary Vendors: Sharp, Kyocera, Epson, Formax
Primary Solutions Offerings: PaperCut
Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Formax wide-format devices and office equipment
Biggest Accomplishment of the Past Year: Southwest Office Systems has experienced significant growth in non-MFP offerings.

Why We Consider Southwest Office Systems Elite:

• Superior sales. Southwest Office Systems considers members of its sales force to be true account managers, driving solutions that meet the clients’ needs as opposed to making the easy sale. It counts team members with up to 30 years of experience within the department.
• Top takedowns. One of the dealer’s biggest wins, a large secondary education accord, unseated a competitor’s equipment while saving the client money.
• Firm guarantee. With many businesses hesitating to pull the trigger on new equipment leasing, Southwest Office Systems’ certified, pre-owned gear fills a niche in the market. As the equipment has been previously serviced by the dealer, they can vouch for its performance.
• Community pillars. Southwest Office Systems conducts annual food and gift drives for Thanksgiving and Christmas. Owners Buddy and Vince Puente sit on the boards of multiple chambers of commerce and community organizations.

The Swenson Group (TSG)
Livermore, CA
theswensongroup.com

Year Founded: 1993
President/Owner: Dean Swenson
Number of Employees: 23
Primary Vendors: Konica Minolta, All Covered, Epson
Primary Solutions Offerings: Square 9 Softworks, PaperCut, Microsoft, Tungsten Automation
Primary Leasing Partners: GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: MNS (10%)
Biggest Accomplishment of the Past Year: Deploying Konica Minolta’s remote tool vCare Pro-Suite to 85% of its MIF, The Swenson Group has quantified remote fixes for approximately 20% of all service calls.

Why We Consider The Swenson Group (TSG) Elite:

• Leveraging opportunities. TSG has grown its net-new business by 35% by employing a vertical market focus and reference selling.
• Consultative selling. A large non-profit client was refreshed to the tune of $750,000 with more secure hardware and compliance software.
• Destination dealer. The TSG team has an average tenure of 12 years. Coming down the final quarter of the year, the company owned a Net Promoter Score of 100.
• Caring culture. With a lion’s share of the dealer’s client base doing business in the non-profit sector, team members are quite actively participating in and sponsoring fundraisers such as Casino Nights and Texas Hold’em tournaments, golf tournaments and Walk-a-Thons.

UTEC
Ann Arbor, MI
www.utecit.com

Year Founded: 2008
President/Owner: Kevin Van Kannel
Number of Employees: 53
Primary Vendors: Sharp, Epson, Kyocera, FP Mailing, Formax, Dynabook, OneScreen
Primary Solutions Offerings: Zultys, Microsoft, PaperCut, ThreatLocker, ConnectWise, WatchGuard, SentinelOne, Liongard, Kaseya, VulScan, Avanan, Google, LastPass, Phin
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank, Wells Fargo, PEAC Solutions
Approximate Yearly Revenue: $10–$20 million
Fastest-Growing Business Segments: Conference rooms/Pro AV (200%), production print (48%), managed IT (34%)
Biggest Accomplishment of the Past Year: UTEC has experienced great success with its diversification strategy. In a mere eight months, 465 new managed services seats were added.

Why We Consider UTEC Elite:

• Doing homework. The dealer recently turned to EDA Data and Nexera, which have helped its account reps identify competitive equipment in the field.
• Master’s degree. UTEC was able to lock in a local college on a three-year, $4 million pact. The dealer has five dedicated, on-site personnel supporting the college’s technical infrastructure.
• Solid culture. Team member feedback is important to the dealer, as it goes hand in hand with the open communication and transparency it fosters. UTEC provides ongoing training and professional development programs to facilitate enhanced skills and career growth.
• Head start. By offering internship opportunities for students, UTEC furnishes youngsters with valuable work experience and mentorship.

WiZiX Technology Group
Roseville, CA
www.wizixtech.com

Year Founded: 2017
President/Owner: Gary Johnson
Number of Employees: 97
Primary Vendors: Kyocera, Ricoh, Toshiba, Canon, Brother, RISO, KIP, Lexmark
Primary Solutions Offerings: DocuWare, eGoldFax, PaperCut, Toshiba
Primary Leasing Partners: LEAF, PEAC Solutions, Macquarie, U.S. Bank, DLL, GreatAmerica
Approximate Yearly Revenue: $19.6 million
Fastest-Growing Business Segments: VoIP (74%), MPS (20%)
Biggest Accomplishment of the Past Year: WiZiX Technology Group saw its service department garner top-tier recognition with Ricoh, Kyocera and Toshiba.

Why We Consider WiZiX Technology Group Elite:

• Square one. With the help of a marketing firm, WiZiX launched an online product catalog with a dedicated web page for each make and model it offers. While not quite a full ecommerce platform, the catalog has heightened website traffic and sparked lead generation.
• Celebration time. After 15 years of calling on a customer and coming up short on three prior occasions, a