Fraser Advanced Information Systems

The wonderful thing about advice is it’s free. As in, you’re free to heed it or free to ignore it. Unsolicited input generally falls on deaf ears. But in our case, we’ve asked and some of the biggest names in our industry have delivered some absolute gems of advice. That, Read More

It is the dawn of a new year. Whether 2026 offers its share of surprises, such as tariffs proved to be in 2025, or is a carbon copy of its predecessor, remains to be seen. Fortunately, the trends of the past can provide a roadmap to the future. It may not be a linear path, but it Read More

As week three of the greatest challenges confronting Elite Dealers kicks off, we’re presenting you with some of the deeper dives into key issues, as reported by company executives. The following snippets—courtesy of some of the most prominent dealerships in the country—offer a Read More

As we have discovered during the past two years, artificial intelligence (AI) has the potential to positively infiltrate our processes and workflows and provide substantial time savings in areas where personnel would be better spent engaging internal partners and external Read More

In this age of advanced metrics, businesses are always looking to quantify performance and, invariably, measure improvement. In the case of training, companies want to know if what they’re doing is resulting in improved key performance metrics. The office tech universe is no Read More

As we’ve seen not only in our industry but in general, individuals respond differently to educational styles. Some people love the hands-on, interactive experience that comes with in-person tutorials. Others find self-guided methods allow them to choose a time when there are no Read More

We kick off November’s State of the Industry report on coaching and training with a simple theme. We asked our esteemed dealer panel if the preference for both sales and technical training is to use internal instructors or turn to manufacturers and a broad selection of Read More

If the world of office technology was reimagined as a well-rounded meal, managed print services (MPS) would not represent the protein in a client’s diet. And it’s not the carbohydrates or the fats. Rather, it says here that MPS’ impact is similar to the vitamins and minerals one Read More

It’s that time of year here in the northeast when mornings are cool and kids head back to the classroom. That also means high school football practices and games are well underway. The fundamentals of the sport, you may have noticed, closely mirror competition in the business Read More

Over the years we’ve witnessed how managed print services (MPS) and managed network services (MNS) continue to become intertwined. Since the pandemic, the distributed workforce demanded contingencies for maintaining an acceptable level of security, as printers became viewed as an Read More

We’ve all heard the expression, “Life is hard because it gives you the test first, then teaches you a lesson.” Unfortunately, it’s impossible to safeguard against every challenge in business. The hope is that when issues eventually arise, they don’t result in a swift kick to the Read More

Dealers and end-users alike, it’s safe to say, are in various stages of engagement when it comes to artificial intelligence (AI) technologies. Some are leveraging it to enhance sales talk tracks or generate marketing content. Others have heard of AI and think it sounds neat, but Read More

Artificial intelligence (AI) has taken on a conspicuous role in 2025 society, with ardent enthusiasts and casual observers alike intrigued by the possibilities it offers. There is a healthy fear and respect approach to AI on the business front as many companies are approaching Read More

As we all know, “The Godfather” saga teaches us many lessons, from “leave the gun, take the cannoli” to never drive to a toll booth in a violent rage while seeking revenge. To that end, we can relate the personas from Francis Ford Coppola’s Magnum Opus to the world of Read More

Those of a certain age can chuckle at the thought of older people struggling with technology. Remember grandmom trying to use a television remote for the first time? Or that time when your father opened 47 windows when attempting to board the information superhighway. And we Read More