Fraser Advanced Information Systems

It’s not much of a hot take to suggest that all the MFP manufacturers serving our industry do an extremely good job with the development of A3 and A4 devices. That’s not to say there isn’t any variability that could provide a competitive advantage, but there are so many factors Read More

When it comes to enjoying success in the MFP realm, dealers have the potential to be their own worst enemy. The highest-performing resellers rely on different value propositions beyond speeds and feeds, and price is certainly not one of them. With the bevy of non-channel Read More

When considering your MFP sales strategy, it’s advisable to play the long game in judging a sale’s total value. Certainly, every account rep wants that big initial sale, even better when accompanied by a spiff. And while we wouldn’t characterize the humble A4 as a red-haired Read More

For many years, the conversation regarding how to enter the field of managed IT discipline centered on three options: buy, build or partner. How does that equation apply to personnel? Is there an ideal scenario? Hiring experienced managed IT professionals is, as everyone knows, a Read More

In an ideal world, any prospective client that has a need for your products and services would be considered a welcome addition to your portfolio. Sadly, it’s not the case. Some of them may be just motivated by bottom-line costs and ultimately fall under the heading of Read More

Set it and forget it? When it comes to being a managed IT provider, that’s a charming thought. But as we all know, being successful and keeping up to date with the offering is a never-ending commitment to investments in time and resources. Providers are well aware of this fact Read More

The wonderful thing about advice is it’s free. As in, you’re free to heed it or free to ignore it. Unsolicited input generally falls on deaf ears. But in our case, we’ve asked and some of the biggest names in our industry have delivered some absolute gems of advice. That, Read More

It is the dawn of a new year. Whether 2026 offers its share of surprises, such as tariffs proved to be in 2025, or is a carbon copy of its predecessor, remains to be seen. Fortunately, the trends of the past can provide a roadmap to the future. It may not be a linear path, but it Read More

As week three of the greatest challenges confronting Elite Dealers kicks off, we’re presenting you with some of the deeper dives into key issues, as reported by company executives. The following snippets—courtesy of some of the most prominent dealerships in the country—offer a Read More

As we have discovered during the past two years, artificial intelligence (AI) has the potential to positively infiltrate our processes and workflows and provide substantial time savings in areas where personnel would be better spent engaging internal partners and external Read More

In this age of advanced metrics, businesses are always looking to quantify performance and, invariably, measure improvement. In the case of training, companies want to know if what they’re doing is resulting in improved key performance metrics. The office tech universe is no Read More

As we’ve seen not only in our industry but in general, individuals respond differently to educational styles. Some people love the hands-on, interactive experience that comes with in-person tutorials. Others find self-guided methods allow them to choose a time when there are no Read More

We kick off November’s State of the Industry report on coaching and training with a simple theme. We asked our esteemed dealer panel if the preference for both sales and technical training is to use internal instructors or turn to manufacturers and a broad selection of Read More

If the world of office technology was reimagined as a well-rounded meal, managed print services (MPS) would not represent the protein in a client’s diet. And it’s not the carbohydrates or the fats. Rather, it says here that MPS’ impact is similar to the vitamins and minerals one Read More

It’s that time of year here in the northeast when mornings are cool and kids head back to the classroom. That also means high school football practices and games are well underway. The fundamentals of the sport, you may have noticed, closely mirror competition in the business Read More