Faith and Sense of Community Provide Purposeful Life for SOS Difference Maker Vince Puente

It is at this time of year when we’re reminded of Charles Dickens’ “A Christmas Carol,” the tale of a narrow-minded businessman whose only concern in life was the unrelenting pursuit of profit. Ebeneezer Scrooge’s sense of family and community was nonexistent; any matter that did
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Human Resources: AIS Talks Transparency with Employees, Star Qualities Sought in Interview Process

The major culture change that transpired at Advanced Imaging Solutions (AIS) of Las Vegas required a reinvention of the dealership as a service organization as opposed to merely being a copier seller. One of the greatest struggles this entails is changing the mindset of clients
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Is New Hardware Bridging the Generation Gaps?

There’s a distinct modus operandi when it comes to preferred communication choices among Baby Boomers, Generation X and Millennials. Ken VandenHaute, vice president of sales for Cleveland-based Meritech, framed each segment in a manner which rings true. “The older generation is
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Electronics and Creativity Spark the Imagination of Sharp Difference Maker Colin Regina

While it has been with us for quite some time now, the world of analytics has garnered mainstream attention, particularly in the last 10 years, as we seek to measure opportunity and success through numbers. Perhaps this is an oversimplified interpretation of the movement, but
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Going Beyond the MFP: Label Printer and Digital Display Roles in the Office

Earlier this year, Muratec held a Label University during ITEX 2017 to open dealers’ minds to the possibilities that exist in offering dedicated digital label printers. How this movement will fare remains to be seen, but Muratec’s acquisition by Konica Minolta will add
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Striking a Balance with Relationships, Developing Careers Proves Gratifying for VBS Difference Maker Rick Lingon

Someone once told Rick Lingon that “life is made with time and effort.” During a nearly 20-year career, the vice president of sales and marketing at Virginia Business Systems (VBS) of Richmond, VA, has invested in both elements to forge an experience that has been successful and
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White: Opportunities Abound for Toshiba Growth in Direct and Dealer Channels

With great work comes even greater responsibility, and Larry White is poised to take Toshiba America Business Solutions (Toshiba) to the next level on both fronts. White, a 21-year veteran of Toshiba, was promoted to the role of chief revenue officer in early October. He
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Four Manufacturers Face Patent Infringement Lawsuits

A non-practicing entity, Diversified Observation, has filed lawsuits against Konica Minolta, HP, Panasonic and OKI Data, claiming infringements of its various technology patents. These suits are a prime example of patent trolling, where a company that does not produce any
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Xerox Seeks to Take Commanding Lead in App, User Interface Battle for Future of Work

Washington, DC—As the latest stop in Xerox’s The Future of Work Global Tour hit the nation’s capital on Oct. 18, one message was abundantly emphasized: the venerable, century-old manufacturer is seeking to transform the workplace. It might be safer to say that Xerox is seeking to
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Professional Sports Promotions Can Reap Sales Rewards on Back End

This time of year brings about two certainties: little (and not so small) people dressing in various costumes with the intention of getting a piece of candy or two from your bucket of goodies. And just before Halloween, we have the Fall Classic—Major League Baseball’s World
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Customization, Security Top Agenda for Manufacturers’ Approach to New Hardware Landscape

The copier and multifunction printing device continues to grow and evolve to the point where end users are not as concerned with the specifications of a model as much as they are whether it can be tweaked to meet their individual needs. OEMs have raised the bar on speeds and
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Nectron International Uses Superior Products to Gain Competitive Edge in Price-Driven Aftermarket Supplies Landscape

In an industry where change is a constant companion and new technology threatens to completely erase time-tested ways of doing business, Mark Kardoush seeks to be a beacon of consistency by offering nothing but the highest-quality products to his customer base. Experience is
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Culture Overhaul, Extension into Managed Network Services Mark Evolution of AIS

Not many office technology dealerships are willing to make a deep, thoughtful evaluation of the way they do business, and fewer still are willing to make significant changes to their product and service offering and company culture. Then again, not many dealers boast the
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Canon BISG’s Hiro Imamura Provides Insight into AI and the Future of Work Landscape

When the term artificial intelligence is bandied about, it conjures images of free-moving robots taking the place of humans, summoning the need for actor Will Smith to save the day. OK, so maybe Hollywood has the penchant for embellishing reality, but AI and the Internet of
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Smartphone Generation Driving Hardware Innovation in UI, App Integration

The lease on a customer’s copier or multifunctional device is about to expire. Does the client accept the next iteration in an OEM’s line, or has its business needs evolved to the extent that it’s necessary to move in another direction? To that end, what are the drivers that are
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