Prosource

Not all challenges are created equal, and this is certainly true for the office technology dealer space. There are the sobering variety, such as the loss of longtime customers or star team members. Those never have easy solutions. They keep dealer execs awake at night, repeatedly Read More

As we have discovered during the past two years, artificial intelligence (AI) has the potential to positively infiltrate our processes and workflows and provide substantial time savings in areas where personnel would be better spent engaging internal partners and external Read More

In this age of advanced metrics, businesses are always looking to quantify performance and, invariably, measure improvement. In the case of training, companies want to know if what they’re doing is resulting in improved key performance metrics. The office tech universe is no Read More

As we’ve seen not only in our industry but in general, individuals respond differently to educational styles. Some people love the hands-on, interactive experience that comes with in-person tutorials. Others find self-guided methods allow them to choose a time when there are no Read More

We kick off November’s State of the Industry report on coaching and training with a simple theme. We asked our esteemed dealer panel if the preference for both sales and technical training is to use internal instructors or turn to manufacturers and a broad selection of Read More

Our December issue encapsulates 118 of the office technology sector’s leading providers, the Elite Dealers. For many companies, it was a very good year, as evidenced by strong year-over-year growth from the honorees. But by no means was the campaign without its flaws, as dealers Read More

Prosource, a business technology solutions provider headquartered in Blue Ash, Ohio, announced today that its managed services division, Prosource Technologies, is rebranding to Vitis Technologies. Vitis offers managed IT and cybersecurity solutions that protect, power, and Read More

Cincinnati-based Prosource, the region’s leading business technology solutions provider, announced today the addition of Jay Cartisano as president of Prosource’s imaging and managed print services business and the promotion of Jeff Loeb to president of Prosource Technologies, Read More

Prosource, a leading business technology solutions provider, announced the acquisition of VanDyke Inc., a full-service office equipment provider based in Ashland, Kentucky. The acquisition further bolsters Prosource’s footprint in the Midwest and drives growth in Prosource’s Read More

As we’ve examined throughout the month of March in our State of the Industry report, the focus is less on an A3 versus A4 conversation, as the true topic is how device placement—albeit with an edge toward A4 in today’s distributed workforce—fits into the context of managed print Read More

There’s no need to sound the death knell for the durable A3 device. Even with the surge of A4 placements, many end-user environments are still rife with the venerable A3. And while trends are trends, history has shown us that change is the lone constant. The $20,000 question is, Read More

Abbott and Costello. Captain Kirk and Mr. Spock. Lennon and McCartney. Heck, you can even add Cagney & Lacey to the list of dynamic duos that are inseparable in our minds and certainly realize their greatest potential when working in tandem. It’s only fitting that we add A4 Read More

Suffice to say, 2021 rumbled through the office technology industry with its share of the unpredictable, from the supply chain chaos to the Great Resignation. Obviously, neither development was relegated to our industry, but both rose to the surface of the pandemic’s wake in a Read More

When he looks at managed IT and managed cybersecurity, Prosource President and CEO Brad Cates sees markets that are massive, growing, fragmented and highly attractive for years to come. Herein lies the opportunity for a company such as Prosource, with a laser focus on the Read More

There are various measures that can define the depth and quality of a relationship between the dealer and client that go beyond the transactional versus contractual conversation, the number of placements and the degree of recurring revenue derived. While not all vendor Read More