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Account Management: Dealers Cite Importance of the M in MPS for Maintaining Business

Leave it to the editors at ENX Magazine to state the obvious. But it really does bear repeating: the managed aspect of managed print services is the key to ensuring the next round of client renewals. At a time when generating net-new MPS accounts can be quite challenging,
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That’s a Wrap: 2021 Elite Dealers Reflect on Various Challenges as They Look Ahead

The year 2021 will be remembered for a myriad of reasons that run the gamut of reactions, part positive and negative, inspirational and disappointing, encouraging and frustrating. It was the best and worst on parade, but through it all, we endured and look ahead to 2022 in
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Making the Leap into Employee Engagement: Dealers Provide Insight into Value Proposition

Last week, we considered some of the factors that come into play for employment in 2020, including the “ghosting” practice that, while not strictly a 21st-century phenomenon, is indicative of the fluid nature of job-hopping. Onboarding is obviously only a first step, and what
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How Dealers Adjust Hiring Focus, Approach in a Tight Job Market

Now, perhaps more than ever in the last 10 years, is the best time to be in the market for a new job. Not only is unemployment nearing historic lows across much of the nation, but wage growth has been improving. According to Trading Economics and the U.S. Bureau of Economic
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Money Equals Happiness: The Art of Maintaining Superstar Account Reps

We welcome February with this month’s state of the industry focus on finding and maintaining quality employees—long viewed as one of the most vexing challenges for not only the office dealer ecosystem but all businesses. As unemployment levels hover at historic lows across the
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First-World Problems: Elite Dealers Offer More Insight into Growth and Competition Challenges

One consistent message that was echoed by dealers virtually across the entire spectrum of the industry was that they were a bit busy, even overly-occupied. As problems go, it’s a nice one to have as opposed to the alternative. But a pipeline-taxed operation offers its own set of
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