Sales and Service

Canon U.S.A. Launches Production Customer Experience Center

Canon U.S.A. Inc., a leader in digital imaging solutions, launched its new Production Customer Experience Center (CEC) at its Melville, New York, headquarters. This state-of-the-art facility is part of Canon’s ongoing commitment to the ever-growing production print space,
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Usherwood Office Technology Bolsters Northeast Sales Via Several Hires

Usherwood Office Technology has welcomed a number of new hires to their teams across the Northeast, including a new Director of Sales for Hartford/Springfield Jason Keefe, Solutions Architects Derron Doucette, Nicholas Coppola, Nicholas Molino and Javier Fonesca. Usherwood has
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M&A Roundup: Dealers WiZiX, CDS Acquire; ECI Software Adds Davisware

For the ninth time in only eight years, California dealer WiZiX Technology Group put the finishing touches on a deal. It’s one of three in this week’s roundup; fellow dealer CDS registered its 16th acquisition, while business management solution specialist ECI
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How About Them BTAs: Football Legend Emmitt Smith on Tap for National

With the Business Technology Association (BTA) streamlining its slate of member events down to two per year, Adam Gregory knew it was important for the 2025 National Conference—slated for June 17-19 in Santa Ana Pueblo, New Mexico—to offer a high-impact keynote speaker. Gregory,
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Modernized Konica Minolta Dealer Program Aimed at Net-New Growth

Sam Errigo has heard the criticism regarding the high cost involved in obtaining net-new business, but the president and CEO of Konica Minolta Business Solutions knows it’s the price to be paid for entering a competitive market to gain more market share. And meaningful
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Jim George Assumes President and CEO Roles at DME as Jim Donnellon Transitions to Chairman

Donnellon McCarthy Enterprises (DME), a leading provider of business technology solutions, announced a key leadership transition during its All Company Meeting held on April 9. As part of its long-term strategic plan, Jim George has been appointed president and CEO, succeeding
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NATIONAL Business Technologies Acquires Kyocera Vermont Branch

NATIONAL Business Technologies (NATIONAL) is pleased to announce the expansion of its presence in Vermont with the addition of the Kyocera Document Solutions (KDS) New England Williston branch. Effective March 31, NATIONAL has taken over Williston branch operations. This
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Toshiba Appoints Jim Hawkins as Chief Operating Officer

Toshiba America Business Solutions is elevating its vice president of sales operations and Toshiba Business Solutions Latin America Jim Hawkins to the role of chief operating officer. The accomplished industry leader and 16-year Toshiba executive is now responsible for
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Counter Culture: Are Churn Rates, Distributed Workforces Potential Harmony Disruptors?

Many HR folks would argue that cultivating a desired culture is perhaps the toughest task to accomplish from a personnel standpoint. And no one would dispute that degree of difficulty; going from the culture you have to the type you, as an executive, would like it to be is
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Konica Minolta’s AccurioJet KM-1 Helps Nebraska Printer Provide Better Solutions to Nonprofit Customer Base

Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) is pleased to announce the installation of its AccurioJet KM-1 LED UV inkjet press at Firespring, a strategic marketing, printing and technology solutions provider with locations in Nebraska and Iowa. Nebraska’s first
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Leading the Change Charge: Xerox’s Steve Bandrowczak Sets the Tone of Partner Summit

One thing Steve Bandrowczak knows all too well is that change is constant and an inevitable. The CEO of Xerox stood tall and proud as he addressed the opening day of last week’s 2025 Global Partner Summit at the Resorts World Las Vegas and made one thing abundantly clear: the
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M&A Roundup: Proven IT Acquires in Colorado; Doceo Weighs in on Ninth Deal

The M&A express chugged forward again this week, with Proven IT dipping into Colorado for a distributor/service provider, while Doceo provides more granular details into its acquisition of Landis Office Center. Proven IT a leading managed service provider company, is pleased
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Flex Technology Group Celebrates Landmark Year at Annual Leadership Conference

Flex Technology Group (FlexTG), the only managed print services solution with national coverage for multi-vendor environments, marked another year of record-breaking success at its annual leadership conference held Feb. 27 at Wynn Vegas Resort in Las Vegas. The full-day event,
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M&A Roundup: Novatech Snares Seven-Time Elite Dealer United Office Systems; Zygoquest Group Advises Landis Office Center on Sale to Doceo and W.B. Mason

The steady stream of deals continued this week, highlighted by Novatech’s acquisition of United Office Systems, a seven-time Elite Dealer from Atlanta. Separately, Doceo and W.B. Mason split the business of Landis Office Center, with Zygoquest advising the seller. Here are
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Radio Commercials, TV Spots, Billboards and What Nots: Kicking it Old School with Marketing

There’s something inherently fun about marketing and advertising. It’s a quest, really: how do I come up with a campaign that’s high on creativity but won’t break my budget? How can I bridge digital with old-fashion touch points, or think of something no one else has considered?
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