Office Technology Dealers

I’ve known Frank Mallozzi ever since he was with Canon U.S.A. back in the early 1990’s and was responsible for the rollout of the CJ10 desktop color copier. Back then I was working at Canon’s public relations agency and wrote the press release for that product. Now, more than 20 Read More

(Editor’s note: The following article originally appeared in the September, 2013 issue of ENX magazine. I thought it was worth sharing again in case you missed it the first time. You’ll also find many more articles I’ve written there over the years.) How often Read More

This week’s news that Ricoh will acquire mindSHIFT Technologies, a Managed Services provider, from Best Buy Co., once again underscores how important services are to the imaging technology space.  Or at least how important services are to their long-term survival in the spac Read More

As Lou Reed, one of my all-time music idols sang, “I guess that I’m dumb because I know I’m not smart, but deep down inside I have a rock and roll heart.” Some of you know about my rock and roll heart already. Besides my 27-year career as a journalist in the office technology Read More

There are many proactive intelligent power protection options that are available today that will help increase sales and your profitability. By simply incorporating such features as microprocessor technology and cutting edge diagnostic software, office equipment dealers can Read More

As you go to battle each day, you know what to focus on. You know your business and your niche, and you go after it. You are focused and directed, and of course that is what made you successful in the first place. When you have a good idea, a product or service, you hit the Read More

In our previous article on Lean management in MPS, we talked, from the perspective of the distributor, how MPS benefits from Lean management principle: creating more value for customers with fewer resources (see more at Lean Enterprise Institute). Once a distributor implements Read More

I had an interesting conversation the other day with Carmen Pitarra, president of Northeast Print Supplies & Equipment in Pittstown, PA. His company sells office technology, software, and office supplies as well as MPS. Office supplies now make up about 50 percent of his Read More

There are three significantly interconnected trends that all office technology dealers should contemplate in 2013 as they look to the future direction of their dealerships. Certainly, each of these trends has captured the attention of dealers to some degree, but not all dealers Read More