Frank Mallozzi

Between the Lines: Customer Disservice

We all screw up. My most recent screw up was a minor one that only affected me, but as a journalist who interviews tons of office technology dealers who pride themselves on the service they provide to their customers, my screw up made me wish I was dealing with an office
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Reconnecting with EFI’s Frank Mallozzi Post EFI Connect 2015

I’ve known Frank Mallozzi ever since he was with Canon U.S.A. back in the early 1990’s and was responsible for the rollout of the CJ10 desktop color copier. Back then I was working at Canon’s public relations agency and wrote the press release for that product. Now, more than 20
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10 Remembrances from the EFI 2015 Connect Conference

Two weeks ago I had the good fortune to attend EFI’s Connect conference in Las Vegas. This conference has been taking place for a few years, but this was my first invite. I’d heard from some of my peers—thank you Frank Cannata—that this was a conference not to be missed. Still, I
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