Scott Cullen

How to Identify and Avoid MPS Pitfalls: Part 1

MPS has been around long enough to identify the many pitfalls that can prevent a dealer from being successful. Some of the pitfalls have been learned firsthand others by watching others fail. We asked successful MPS dealers and MPS advocates from the document imaging industry to
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Between the Lines: Trending Now

Welcome to January 2016. If things go according to plan, and even if they don’t, it’s going to be another exciting year for the document imaging industry. Over the next 12 months expect to see new product introductions, product refreshes, acquisitions, people coming and going,
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Trends, Trendsetters, and Predictions for the Document Imaging Industry in 2016

Here we go again, the start of another year in the document imaging industry. It’s also the time of year when we identify the trends, players, technological advances, and other developments that could or will impact your business and the industry in the year ahead. Some of these
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Between the Lines: Another Year Ends, Another Begins, and We’re Looking for More Content

It’s been another interesting year in the document imaging industry and now it’s come to an end. If you haven’t read it already, you may want to check out my article on the top document imaging industry stories of the year in the December issue of ENX. What can we expect from the
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All the Big Wins from Our 2015 Elite Dealers

You can’t tell the big winners in the document imaging dealer community without a scorecard, and throughout December we’re highlighting the big wins of the past 12 months from our 2015 Elite Dealers. In case you’ve been wondering how some of your peers in the industry fared this
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Between the Lines: 12 Months of Dealers Giving Back to Their Communities

If there’s one thing I admire about the independent dealer community besides their successes and their spirit of entrepreneurship, it’s the importance so many place on giving back to their communities, particularly around the holidays. Yes, that’s something that makes good
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Between the Lines: Will Sharp’s Weekend Dealer Meeting Become the New Normal for Dealer Meetings?

Before I start, don’t forget to read my recap of the Sharp dealer meeting in this week’s edition. It was an excellent show and reaffirmed Sharp’s commitment to the channel despite all the financial troubles its parent company in Japan has been dealing with the past few years.
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Between the Lines: Kyocera Rolls Out New Apps and Canon Recaps 2015 and Looks to 2016

Two OEMs have been making a bit of noise the past few weeks and I thought it would be interesting to share some of that noise with you while I’m away at the Sharp dealer meeting. During the second week in November Kyocera had a Webinar to introduce two new apps that further
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The Top Document Imaging Industry Stories of 2015

Before we bid adieu to 2015 it’s that time again when we reflect on the top stories within the document imaging industry for the year. These are the stories that have either impacted or will impact the dealer and reseller channels in the future and encompass events, initiatives,
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Between the Lines: Celebrating Entrepreneurship in the Document Imaging Industry

Let’s talk entrepreneurship in the document imaging industry. After all, that’s the foundation of this industry stretching back to the earliest days. I’ve interviewed dozens and dozens of dealer principals in my day and what strikes me about these individuals is their focus.
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Between the Lines: Reasons to Be Thankful…One, Two, Three…

It’s a holiday week and a short one at that for many of you so I thought I’d reflect on some of the reasons that I’m thankful to be part of the document imaging industry. It’s something I think about every once in a while and although as a journalist the this wasn’t the first on
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ECi Connect 2015: Deep Diving into the Intricacies of the Company’s Many Software Offerings

Eci’s Connect 2015 conference in Orlando November 9-11 presented an ideal opportunity for dealers and end users to learn more about how they could maximize the value they derive from ECi’s many software products. The software powerhouse, which seems to be growing by leaps and
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Between the Lines: Somewhere Over the Rainbow

I was reminiscing the other day to no one in particular, just myself as I’m sometimes prone to do, about the year of color. How many remember that year? I can’t place it though. Was it 1998, 1999, 2000, 2001, 2002? I seem to remember that every year for maybe a half dozen years
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Between the Lines: A Game Changing Sale in the Dealer Channel

You wouldn’t think that one of the largest dealerships in the country would ever end up putting itself on the market and then selling to what probably was the highest bidder, but think again. And think hard because that’s what happened with Marco, Inc. the St. Cloud,
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Square 9’s Encompass 2015 Conference Where ECM and DM Meets BPM

Two weeks ago I traveled to Clearwater Beach, Florida for Square 9’s Encompass end user and reseller conference. The theme was “Changing the Direction of Your Business,” a fitting theme for attendees as well as Square 9 itself as the company rockets ever faster upwards in the
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